29/07/2015
"Dear fans,
Dear readers,
Dear members,
I need to share my experience at The Spa at
Southern Highlands (managed by Pacific Links
International with WTS International cosmetic
products), in Las Vegas.
I will share it in a factual manner and let you
make your own judgment, its customer service,
its procedures and its products’ quality not to
mention its associates.
Last 14th of May I headed to The Spa at Southern
Highlands with my sister and a girlfriend for a
spa afternoon.
The spa industry is ever more developing and
expanding worldwide. We visit its facilities
trusting its operators with our bodies and their
fragile skin. To say the least it requires pristine
operations and very cautious and professional
operators. The consequences of the application of
a bad quality or badly conserved spa oil or cream
may trigger a whole variety of consequences
from allergies to burns or irritations if not worse.
Please allow me to be point factual to describe
the procedure I went through for my
dissatisfaction –to say the least:
* Step 1:
The operator put her plastic gloves on and gets
to work. I just requested for a light treatment.
She started by a cleansing treatment with an
electric cleaning brush that I felt overused
though applied under a steam jet (such brush is
normally extremely soft and gentle but it was old
and therefore aggressive and hard to my skin):
as a result for weeks it felt like they had removed
the top layer of my fragile skin.
Then various creams are applied as part of the
cleansing procedure.
* Step 2:
I then got a face, neck and shoulders massage
under the same steam jet. A mask is then
applied, still under the steam jet (the mask
should have lasted 7 to 8 minutes max but it
took her 25 minutes altogether…under the steam
all the way).
During those 25mn under the steam and mask
she was massaging my feet…with the same
gloves used for my face. When the time came to
remove my mask…she kept the same gloves she
was using to massage my feet.
After the mask was removed I remained another
20 more minutes under the steam jet for a total
of 80 minutes of constant steam exposure.
The cream she added after the mask was
removed wasn’t enough to protect my already
damaged skin I believe.
Over these procedures the operator kept the very
same pair of gloves all the way and I was never
asked whether I have a history of allergic
reactions or else (usually a document is
presented to the guest asking whether you have
any allergy or intolerance to either a particular
procedure or product).
Need I tell you the result?
After this treatment, my skin was read, covered
with spots and acne, burnt and irritated if not
partially infected but an image is worth a
thousand words.
Let me show you what you expose yourself to
may you be daring with your skin and willing to
visit The Spa at Southern Highlands:
When the effects of this “treatment” appeared I
first thought it was a temporary irritation but it
went from bad to worse over several days.
I was supposed to head France’s Consulate in LA
on the Friday for a visa before heading to
Monaco’s F1 Grand Prix for business meetings
and social events. Looking at my red face
covered with spots it was obvious it was
impossible to appear in public: meeting canceled
alike my trip. I engaged into voicing my situation
and my complaint to the incriminated Las Vegas
spa.
That’s where I made a mistake: I trusted I would
communicate with a professional and caring
customer service and spa operator/manager.
Vast error on my part.
I drafted a complaint letter but got mistaken
when I issued an email the spa’s way. As a result
the spa didn’t collect my letter and returned it
labeled “wrong address”. Subsequently, the spa
chain’s HQ, in Pennsylvania, contacted
me…almost three weeks later already (Mr. John
Malone, VP Quality & Compliance at WTS
International- 19th May).
I stated what I estimated being my damages, in
my skin but as well in my business and social
life: “please do not call if you have a voucher in
mind honestly”.
Here is the compensation proposal I received
from WTS International seven weeks down the
road -and after wasting the price of a
dermatologist/surgeon consultation, upon their
request, to “estimate the status of my skin”- on
the 17th of May: “At this time, our proposal to
resolve this matter is to offer you a
complementary treatment at one of our many
spas around the US”.
So now you know and be aware: if WTS and its
spas damage your skin, your business and your
social life…it’s worth a voucher at one of the very
spas you wish to avoid at all cost.
The most provocative and sarcastic statement
from their end says “I too wish you had seen a
medical provider after not responding well to the
treatment, as it may have provided a bit more
clarity on exactly what happened”.
Their spa and their HQ took weeks before
actually asking such a medical report. Smart:
asking a medical report when the effects of their
lousy treatments and standards allowed them to
avoid the risks of a court case…but not of the
above testimonial I thank you in advance for
sharing and commenting.
WTS saved money treating me to a voucher I
kindly declined but in a free country I exercise
my freedom of speech to share my experience in
the most extensive manner.
Please do share it, may you find it compelling
and WTS International appalling.
Thank you.
Stay healthy!
Ms. MC
(Full identity available to the Press only for
anonymous testimonial and/or interview)
Distribution list:
- Beauty bloggers
- General and specialized Press
- Facebook Fan Pages (ULTIMATE)
- LinkedIn (personal profiles, corporate Pages
and “Luxury & Lifestyle Professionals” Group
Members).
