Mplus

Mplus Unleashing the full potential of businesses
with a 360ยฐ customer experience approach

Mplus is the fastest-growing BPO solutions provider in Europe with over 15 years of experience in multiple industries and more than 12,000 professionals across 36 locations in 14 countries. With a sharp focus on turning every customer contact into added value, Mplus delivers a 360ยฐ approach to customer experience design through its flexible customer experience solutions, best-in-class BPO services

, and in-house process optimization technologies that are tailored to meet the demands of the ever-changing environment.

๐Ÿ’Ž Don't miss out on the gems hidden in your business data. 'Insights' by Mtech,๐Ÿ”Š LIVE performance metrics: Keep your fin...
10/05/2024

๐Ÿ’Ž Don't miss out on the gems hidden in your business data.

'Insights' by Mtech,
๐Ÿ”Š LIVE performance metrics: Keep your finger on the pulse of your team's performance
โฑ Uncover Opportunities: Identify untapped market segments or streamline internal processes
๐ŸŽฏ Instant Data Insights: What used to take weeks, now have the competitive edge on understanding your data

Training & onboarding sessions have never been easier.... Say hello to Buzzeasy!๐Ÿ“ˆ Slash your agent training times with A...
08/05/2024

Training & onboarding sessions have never been easier.... Say hello to Buzzeasy!

๐Ÿ“ˆ Slash your agent training times with AI LIVE Coach Feature
โณ Email or Text message Composition
๐ŸŽฏ Internal Helpdesk Smartbot.

Instant - 360 Agent Support - on 1 Platform that Predicts, Recommends, and Solutions what your customer wants in Real-Time.

Building on our previous success , we are thrilled to announce the launch of our second Global mentorship program this m...
08/05/2024

Building on our previous success , we are thrilled to announce the launch of our second Global mentorship program this month. ๐ŸŒ๐Ÿš€

As the mentorship is not just a tool; it's a transformative experience that creates global collaboration and mutual learning process to keep moving forward.

What do we have in this program?

๐Ÿค Personalized one-on-one mentor pairings.
๐Ÿ’ผ Strategic guidance for navigating challenges in the workplace.
๐Ÿ“ˆ Opportunities to enhance business skills and shape career journeys.

As we launch our mentorship program, we embark on a journey of growth and support within our organization

We're thrilled to announce that our Chief People Officer, Bruna Kostelac Koลกir, will take the stage as one of the speake...
06/05/2024

We're thrilled to announce that our Chief People Officer, Bruna Kostelac Koลกir, will take the stage as one of the speakers at this year's HR Days conference on May 9th.

๐ŸŽค She'll be participating in a panel discussion on the future of work, titled "To Return or Not to Return," along with Tome Bariฤ‡ (INA Grupa), Antun Macan (IBM iX DACH), Hrvoje Bulic (Kaufland Hrvatska k.d.), and Danijel Lastriฤ‡ (M SAN Grupa).

Set against the stunning backdrop of Rovinj, this event, organized by MojPosao, stands as one of the largest gatherings of the HR community in southeastern Europe.

Bruna will also shed light on the Mplus work-from-home model and share insights drawn from our research conducted in collaboration with prestigious universities, which was recently published in the Frontiers of Psychology journal.

Stay tuned for updates - we look forward to seeing you in Rovinj!

Happy Easter to all our dear friends, colleagues and partners who celebrate today. May this special time be filled with ...
05/05/2024

Happy Easter to all our dear friends, colleagues and partners who celebrate today.

May this special time be filled with love, peace and the warmth of your closest ones.

๐Ÿฐ๐ŸŒผ

๐Ÿ’ก International Labour Day is an opportunity to emphasize the importance of each individual in our global community.As w...
01/05/2024

๐Ÿ’ก International Labour Day is an opportunity to emphasize the importance of each individual in our global community.

As we reflect on its roots in the fight for workersโ€™ rights, we're also looking ahead. In a world of tech and AI that is shaping our work landscape, we believe in the fusion of technological advancement and human creativity.

Let this day serve as a reminder of what we have achieved so far and the value we create together, every day. It's us, the workers, who have built the technology around us and should use it further to make our working lives even more meaningful.

Our creativity, dedication, and expertise form the foundation of our company in achieving extraordinary results.

Happy International Labour Day!

๐Ÿš€ Elevate Customer Experiences & Efficiency with AI! ๐Ÿค–โœจ  Exciting news! Mplus introduces AI Agent Studio, a modular solu...
30/04/2024

๐Ÿš€ Elevate Customer Experiences & Efficiency with AI! ๐Ÿค–โœจ

Exciting news! Mplus introduces AI Agent Studio, a modular solution perfect for:

1๏ธโƒฃ Personalized Customer Journeys: Tailored product recommendations and expert troubleshooting guidance for every buyer.

2๏ธโƒฃ Streamlined Supply Chains: Track data, understand preferences, and optimize operations for growth and happy customers!

Ready to transform your business? Let's connect! ๐Ÿš€๐ŸŒŸ

๐Ÿš€ Keep your current contact center systems, and let us enhance it EASILY with AI Agent Studio by Mtech๐Ÿค–โœจ โœ… Prompt your a...
29/04/2024

๐Ÿš€ Keep your current contact center systems, and let us enhance it EASILY with AI Agent Studio by Mtech๐Ÿค–โœจ

โœ… Prompt your agents with suggestive responses

โœ… Give your agents Tier 2 & Tier 3 skills instantly

โœ… Build the knowledge base you've always wanted

Mtech - AI SaaS solutions that are easy as drag and drop ๐Ÿ˜‰ Connect with us for a demo. ๐ŸŒŸ

Transform the complex process of developing generative AI solutions into a drag-and-drop experience.โœ… AI Agent Studio by...
26/04/2024

Transform the complex process of developing generative AI solutions into a drag-and-drop experience.

โœ… AI Agent Studio by Mtech, an all-in-one solution that's intuitive, web-based and modular.
โœ…Allowing you to develop AI workflows and systems, without any heavy integration.

๐Ÿš€ Don't let a contract handcuff you!!! ๐ŸŒ Global Languages๐ŸŒ Unsaturated Locations๐Ÿค People + Tech. always together. Never ...
25/04/2024

๐Ÿš€ Don't let a contract handcuff you!!!

๐ŸŒ Global Languages
๐ŸŒ Unsaturated Locations
๐Ÿค People + Tech. always together. Never alone.

Experience our difference. It doesnโ€™t take much to see it๐Ÿ˜Š

๐Ÿš€ Everything is set for the kickoff of the Automation Summit, a brand-new annual conference dedicated to innovations in ...
24/04/2024

๐Ÿš€ Everything is set for the kickoff of the Automation Summit, a brand-new annual conference dedicated to innovations in business process automation. Over the next two days, we're thrilled to present our latest AI products that are revolutionizing the CX market and setting new standards in customer experience.

Hosted in the beautiful city of Split, this summit, organized by Robotiq.ai and powered by Mplus, promises to be an exciting tech adventure.

With around 200 top CEOs, industry experts, and global visionaries in attendance, including key figures from Mplus Group's technology divisionโ€”Viktor Hlaฤa, Solution Expert at Mplus, and Viktor Gajodi, CEO of Buzzeasyโ€”the stage is set for a transformative exchange of knowledge.

The summit will particularly focus on the application of cutting-edge technologies, such as artificial intelligence (AI), robotics process automation (RPA), intelligent document processing (IDP), and more.

For a deeper dive into the conference agenda and to stay updated on all the exciting developments, visit www.automation-summit.com.

Keep an eye out for updates as we embark on this exciting tech journey that will shape the future of CX!

Need AI features for your contact center without changing your tech stack? Whatever integrations you need - done! โœ…โš™AI f...
24/04/2024

Need AI features for your contact center without changing your tech stack?

Whatever integrations you need - done! โœ…โš™

AI features to streamline agents' work! โœ…โœจ

AI Agent Studio by Mplus - a modular solution that facilitates communication among your tech stack - no matter how complex!

โ“ Considering changes to your contact center tool for enhanced AI capability? Check out Buzzeasy by Mplus.โ“ Thinking abo...
23/04/2024

โ“ Considering changes to your contact center tool for enhanced AI capability? Check out Buzzeasy by Mplus.

โ“ Thinking about incorporating AI features without switching your current tools? Check out AI Agent Studio by Mplus.

Contact us for no-code, low-code, out of the box AI SaaS solutions!

โœ… ML Training with Synthetic Dataโœ… Automated Analysis & Fraud Detectionโœ… Personalized Customer Experiences Use AI Agent ...
22/04/2024

โœ… ML Training with Synthetic Data
โœ… Automated Analysis & Fraud Detection
โœ… Personalized Customer Experiences

Use AI Agent Studio for:
๐Ÿ”’ Enhanced Security
๐Ÿค Tailored Customer Support
โš™ Automated Tasks & Compliance

Transform your operations with AI! ๐Ÿ’ฐ๐Ÿš€

๐ŸŒŸ Why Us Over Big BPOs? Here's Why! ๐Ÿš€ Agile & Nimble: Quick adaptations, tailored solutions.Competitive Pricing: Maximum...
19/04/2024

๐ŸŒŸ Why Us Over Big BPOs? Here's Why! ๐Ÿš€

Agile & Nimble: Quick adaptations, tailored solutions.
Competitive Pricing: Maximum value without high margins.
Global Coverage: Explore untapped markets worldwide.
Elevate your business with us! ๐Ÿ’ผโœจ

๐Ÿš€ Leading the Digital Frontier: Mplus's Journey to AI Excellence in Leadership ๐ŸŽ“ Mplus Academy is thrilled to unveil its...
18/04/2024

๐Ÿš€ Leading the Digital Frontier: Mplus's Journey to AI Excellence in Leadership

๐ŸŽ“ Mplus Academy is thrilled to unveil its nextGen training program, "Transforming the Workplace Using Artificial Intelligence." This is where Mplus leaders will gain invaluable insights into harnessing AI to drive innovation and stay ahead in the digital landscape.

They will dive deep into the realm of AI, from uncovering AI technologies reshaping businesses to exploring the ethical landscapes. This training is not just about learning; it's about equipping our leaders with the foresight to identify opportunities and the wisdom to tackle AI challenges head-on.

Whether it's pinpointing tasks ripe for AI innovation or strategizing future implementations, our leaders are set to become the architects of tomorrow.

Embrace the change. Recognize AI opportunities. Address challenges proactively. Let's shape the future, together.

#

๐ŸŒŸ Exciting News from Mplus! ๐Ÿš€Achieving 60% year-over-year growth organically with:โœจ Tailored Solutionsโšก Speed & Flexibil...
15/04/2024

๐ŸŒŸ Exciting News from Mplus! ๐Ÿš€
Achieving 60% year-over-year growth organically with:
โœจ Tailored Solutions
โšก Speed & Flexibility
๐Ÿ’ผ Low FTE Commitments
๐ŸŒ Global Languages in Untapped Markets
Elevate your business with us! ๐Ÿ’ชโœจ



Link: https://lp.mplusgroup.eu/buzzeasy/contactcentersoftware

During the recent conference hosted by Opera Europa, the largest association of opera houses in Europe, held in Vienna f...
15/04/2024

During the recent conference hosted by Opera Europa, the largest association of opera houses in Europe, held in Vienna from April 11th to 14th, Dr. Iva Hraste-Soฤo, general manager of the Hrvatsko narodno kazaliลกte u Zagrebu Croatian National Theatre in Zagreb, participated in a panel discussion on highlighting exemplary European practices in cultivating partnerships with the private sector.

During this session, Hraste-Soฤo, a newly appointed board member of Opera Europe, presented the collaboration between Mplus and the Croatian National Theatre, which has been instrumental in enhancing the theatre's customer experience for the second consecutive season ๐Ÿค

The partnership reflects our commitment to supporting culture in the communities in which we operate and aligns with our values of promoting creativity and fostering meaningful connections.

For more information in Croatian, kindly see this article in Novi list:
https://bit.ly/3JmK7js

๐ŸŒ๐Ÿ  Happy Global Work from Home Day! Today, as the world celebrates the power of remote work and all its benefits, we'd l...
10/04/2024

๐ŸŒ๐Ÿ  Happy Global Work from Home Day! Today, as the world celebrates the power of remote work and all its benefits, we'd like to reiterate the insights of our recent study on this very topic.

In partnership with reputable researchers and institutions, Mplus has conducted an extensive study encompassing 4,554 employees across seven countries. The findings have been accepted and published by the prestigious scientific journal Frontiers in Psychology.

The research uncovered that employees working from home experience notably higher levels of job satisfaction and work-life balance compared to their counterparts in traditional office settings. Remarkably, a staggering 78% of participants expressed a desire to continue embracing remote work arrangements.

๐Ÿ”— Interested in delving deeper into the details? Explore our press release for further insights:
Press Release in English: https://mplusgroup.eu/insights/remote-work-study-mplus-and-leading-researchers-confirm-work-life-balance-surge-wfh
Croatian media coverage on Dnevnik.hr: https://dnevnik.hr/vijesti/hrvatska/istrazivanja-su-pokazala-da-vecina-zaposlenih-zele-raditi-od-kuce---818714.html

Let's unite to celebrate the transformative impact of remote work and continue advocating flexibility and satisfaction in our professional lives! ๐Ÿ’ผ

๐Ÿš€ Slash wait times by 40% with Buzzeasy's smart call routing and multichannel ๐Ÿ“ž! Our advanced AI analyzes caller data in...
10/04/2024

๐Ÿš€ Slash wait times by 40% with Buzzeasy's smart call routing and multichannel ๐Ÿ“ž! Our advanced AI analyzes caller data in real-time for instant decisions. Explore our out-of-the-box AI features now! ๐ŸŒŸ

https://lp.mplusgroup.eu/buzzeasy/contactcentersoftware

On behalf of Mplus, we wish you and your families a joyous Eid filled with peace, happiness, and prosperity. Happy Eid!โœจ...
09/04/2024

On behalf of Mplus, we wish you and your families a joyous Eid filled with peace, happiness, and prosperity.

Happy Eid!โœจ๐ŸŒ™

Easter marks a season of renewal, hope, and fresh starts. Let's all take a moment to reflect on the blessings in our liv...
31/03/2024

Easter marks a season of renewal, hope, and fresh starts. Let's all take a moment to reflect on the blessings in our lives and the positive influence we can have on those around us.

Happy Easter from all of us at Mplus! ๐Ÿฃ๐ŸŒท

๐ŸŽญ Today, on World Theatre Day, we celebrate the impact of theatre art in inspiring, educating, and transcending boundari...
27/03/2024

๐ŸŽญ Today, on World Theatre Day, we celebrate the impact of theatre art in inspiring, educating, and transcending boundaries.

As an international company and proud sponsor of the Hrvatsko narodno kazaliลกte u Zagrebu Croatian National Theatre in Zagreb, we recognize the vital role of art in our lives and communities.

This year's theme, "Theatre and a Culture of Peace," penned by Nobel Laureate Jon Fosse on behalf of the International Theatre Institute, reminds us of the universal language spoken through theatre.

Fosse beautifully articulates the essence of art, stating, โ€œArt, good art, manages in its wonderful way to combine the utterly unique with the universal. It lets us understand what is differentโ€”what is foreign, you might sayโ€”as being universal. By doing so, art breaks through the boundaries between languages, geographical regions, countries. It brings together not just everyoneโ€™s individual qualities but also, in another sense, the individual characteristics of every group of peopleโ€ฆโ€

Happy World Theatre Day!

We're thrilled to share that Mplus Group's new partnership with Hrabri telefon (Brave phone), a leading Croatian NGO ded...
26/03/2024

We're thrilled to share that Mplus Group's new partnership with Hrabri telefon (Brave phone), a leading Croatian NGO dedicated to supporting families and children, has been featured on Croatian National Television's (Moj HRT) "Zagrebaฤka panorama" segment. But there's more to this partnership than meets the eye - we're also embarking on a journey of education and empowerment for our employees!

We'll be teaming up with Hrabri Telefon to offer specialized educational programs for our employees.

Through this collaboration, Mplus employees will gain invaluable insights and knowledge on various topics, including how to be a better parent, navigate family issues, achieve better work-life balance, and effectively manage stress.

Our Chief People Officer, Bruna Kostelac Koลกir, said: "The world is changing very quickly, and as employers, we want to help and support existing and future employees in facing these challenges."

To access the full TV report published on the HRT site please visit https://bit.ly/3IOGl21.

For more information about our cooperation with Hrabri telefon please refer to our website https://mplusgroup.eu/insights/mplus-and-hrabri-telefon-collaborate-employee-education-initiative

Zagreb, March 25th, 2024 - Mplus Group's new partnership with Hrabri Telefon, a leading Croatian non-governmental organization dedicated to supporting families and children, has been featured on Croatian National Television's (HRT) "Zagrebaฤka panorama" segment. In it, Mplus revealed that the colla...

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ABOUT US

Ever since establishment in 2007, the M+ group has been delivering innovative customer experiences to customers around the world. Today we have offices in Ljubljana, Koper, Sarajevo, Banja Luka, Belgrade, and of course, Zagreb, where our headquarters is based.


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