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Effortless Remote Video Assistance for Contact Centers and Field Services powered by Computer Vision
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TechSee revolutionizes the customer experience domain with the first visual engagement solution powered by Computer Vision AI and Augmented Reality. It enables enterprises around the world to deliver better customer assistance, enhance service quality and reduce costs. TechSee is led by industry veterans with years of experience in mobile technologies, Artificial Intelligence and Big Data. The company is headquartered in Tel Aviv with offices in New York, London and Madrid.

08/11/2024

Happy National STEM Day! 🌟

Today is all about sparking curiosity and inspiring the next generation of innovators.

At TechSee we are passionate about empowering kids to dream big and explore the exciting world of technology and problem-solving. From AR to AI, we provide the tools that help students understand and engage with cutting-edge technology in a hands-on, interactive way.

Let's inspire the next generation of tech leaders!

07/11/2024

Voice AI is transforming customer service, but its true potential is unlocked when combined with Visual AI, text-based AI, and Agentic AI for smarter, personalized interactions.

🔹 Voice AI: Automates service and troubleshooting.
🔹 Visual AI: Improves precision with AR guidance.
🔹 Text-Based & LLMs: Deepens understanding of queries.
🔹 Agentic AI: Resolves issues and completes tasks autonomously.

Ready to take customer experiences to the next level? Learn more >> https://hubs.ly/Q02XpHQ60

06/11/2024

Are you ready to transform your customer engagement?

Join us for a 60-minute virtual session where we’ll explore how the Salesforce Virtual Remote Assistant can empower your organization to:

🚀 Convert Prospects Faster

🌍 Reduce On-Site Visits

🔧 Increase First-Time Fix Rate

The session agenda features a live demo of Salesforce Visual Remote Assistant, expert insights on the latest trends in sales and service, and inspiring customer success stories. Participants will engage in interactive discussions and activities, gaining actionable recommendations for their buying journey.

Don’t miss out! 👉 Register now: https://hubs.ly/Q02X63vn0

04/11/2024

Join us for "From Hype to Business Impact: Unlocking Agentic AI" on Nov 13th at 11 a.m. EST / 5 p.m. CET!

What’s Inside:

🤖 Discover how Agentic AI transforms CX in real-time
📈 Learn practical strategies to expand AI's role in your business
🌍 Get inspired by real-world examples across key industries

Hosted by Jon Burg (VP of Strategy) and Katie Mamia (Head of Thought Leadership).

📝 Register today and get ready to elevate your CX to the next level >> https://hubs.ly/Q02WPT3B0

01/11/2024

Happy World Communication Week! 🌍

At TechSee, we understand that effective communication is at the heart of innovation and collaboration.

This week, we celebrate the power of clear and open communication in transforming how we connect, share knowledge, and solve problems in the tech industry.

🔑 Why Communication Matters in Tech:

- Enhancing Collaboration- Visual customer assistance solutions

- Improving Customer Experience- Personalized, visual assistance

- Driving Innovation- Advanced AI-driven tools

- Empowering Teams: Knowledge sharing and skill development

Share your thoughts below on how effective communication has impacted your experiences in the tech world.

01/11/2024

TechSee’s Halloween Bash Highlights! 👻🎃

This Halloween, our North America team celebrated in style with a fantastic party that showcased both innovation and tradition. Some of us got creative with AI-generated costumes, while others kept it classic with authentic spooky attire.

The night was filled with team bonding and was a perfect blend of fun and collaboration, strengthening our team spirit. 🤝 A big shoutout to everyone who participated. Here’s to more moments of creativity, teamwork.

🕷️ How did you celebrate Halloween this year? Share your stories with us below! ⬇️

25/09/2024

✨ Exciting times in Amsterdam!

Two of our TechSee team members had the pleasure of attending the Genesys Xperience event alongside our partner NTT.

A special thanks to Marcio Rodrigues, VP of Strategic Sales, and Andy Nolan, VP of Sales International, for the fantastic discussions and insights at the NTT VIP Dinner last night.

It was a great opportunity to explore innovative solutions and strengthen our partnership. 🤝

23/09/2024

🚀 Addressing the aging workforce crisis in Field Service Management is critical. Thanks to Adrian Swinscoe for spotlighting TechSee’s role in his Forbes article.

At TechSee, our AI-powered visual intelligence and automation solutions capture senior technicians' expertise and support field teams in real time.

As CEO Eitan Cohen shared, Comdata has reduced truck rolls by 34% and AHT by 20%, while boosting merchant satisfaction by 20%.

Read more: https://hubs.ly/Q02QNt9j0

20/09/2024

We had an incredible time at Dreamforce2024! 🎉

Thank you to everyone who joined us, especially at our standout Visual Remote Assistance (VRA) session led by Brion Johnson, where we explored how VRA is transforming remote problem-solving and reducing onsite visits.

Over the three days, we connected with innovators, shared how TechSee is shaping the future of remote support, and celebrated the great collaborations like this special moment between Brion Johnson and Richard Vez, one of our VRA POPs for Salesforce.

Thanks to everyone who stopped by, asked questions, and engaged with us—we couldn’t have done it without you. Stay tuned for more exciting updates.

Learn more about TechSee’s Visual Remote Assistance AI or VRAi >> https://hubs.ly/Q02QDQdQ0

20/09/2024

We're thrilled to be featured alongside incredible leaders from HubSpot and Salesforcein Forbes 🎉

A special shoutout to our CEO, Eitan Cohen, for representing TechSee in this important conversation about the future of AI agents and multimodality.

Huge thanks to John Koetsier for the feature—this is such an exciting time as we continue driving innovation. 🙌

The future is here, and we’re ready!

Learn more >> https://hubs.ly/Q02QC27W0

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18/09/2024

Day 1 at Dreamforce 2024 was a huge success! 🙌

Thank you to everyone who joined us for the Visual Remote Assistance session with Brion Johnson, Senior Solution Engineer at TechSee!

Brion, along with other industry leaders, shared valuable insights on remotely solving simple problems, reducing costly onsite visits, and enhancing operational efficiency. We appreciate everyone who listened, engaged, and learned with us—your participation made it all worthwhile.

Stay tuned for more excitement in the coming days! 🎉

Don’t hesitate to reach out and talk to our team—we’re here to connect and discuss how we can help drive innovation together.

Schedule a meeting here 👉 https://hubs.ly/Q02Ql9GQ0

Learn more about TechSee’s Visual Remote Assistance AI or VRAi >> https://hubs.ly/Q02QlbGx0

Salesforce

18/09/2024

Day 1 at Dreamforce2024 was an absolute blast! 🚀

Our crew – Jason P. Aubee, Senior VP of Sales, Ken Daniels, Global Alliances Lead, and Brion Johnson, Senior Solution Engineer – literally took to the water to talk all things VRAi. 🛥️🌊

We’re here to show you how VRAi helps your business stay ahead, from evolving tech to rising customer demands. With live visual guidance and real-time diagnostics, VRAi enhances customer experience and operational efficiency, cutting service delays, reducing costs, and boosting first-time resolution rates.

Ready to steer your ship through the sea of innovation? Let’s connect and make it happen. Schedule a meeting here 👉 https://hubs.ly/Q02QcrYR0

Learn more about VRAi >> https://hubs.ly/Q02QcpZG0

Salesforce

17/09/2024

🚀 Day 1 at Dreamforce 2024 is here and our team including Jason P. Aubee, Senior VP of Sales, Ken Daniels, Global Alliances Lead, and Brion Johnson, Senior Solution Engineer, will be here to meet with you!

Don’t miss our Visual Remote Assistance session TODAY, Sept 17, at 1:30 PM with Brion Johnson, Senior Solution Engineer at TechSee!

Brion and fellow industry leaders will explore techniques for remotely solving simple problems, reducing costly onsite visits, and boosting efficiency.

Get more info >> https://hubs.ly/Q02Q74kw0

Schedule a meeting here 👉 https://hubs.ly/Q02Q70zQ0

Salesforce

16/09/2024

🚴‍♂️ 21 Years Strong!

Shout out to TechSee’s Ken Daniels, who completed his 21st year riding 192 miles in the Pan Mass Challenge this August.

His team raised over $20k this year, bringing their lifetime total to an incredible $500k in support of cancer research. 👏💙

In addition, the TechSee Northeast team—Jason Aubee, Jessica Labaire, and Brian Mini—teamed up with our Accenture partner Robert Kirshy in a charity golf tournament for Ken’s cause.

🏆 Congrats to Bob for winning the Longest Drive
🏅 Jason for Closest to the Pin
🥈 And our whole team for coming in second place!

Together, we’re making a difference! 💪

13/09/2024

Join us at Dreamforce 2024, the premier AI gathering of the year! 🚀

Explore how TechSee’s advanced AI tools can elevate customer satisfaction while cutting operational costs.

Meet our experts, including Jason P. Aubee, Senior VP of Sales, Ken Daniels, Global Alliances Lead, and Brion Johnson, Senior Solution Engineer, who will be available to demonstrate solutions for handling issues remotely and minimizing expensive on-site interventions.

Catch Brion Johnson along with fellow industry leaders during our Visual Remote Assistance session on Tuesday, Sept 17, at 1:30 PM as they unveil groundbreaking techniques to transform your field service approach.

Sign up today >>> https://hubs.ly/Q02PRN0Y0

Schedule a meeting here 👉 https://hubs.ly/Q02PRGCw0

Salesforce

12/09/2024

Is your business ready for the AI shift? 🤖 AI is transforming customer experience, and staying competitive means addressing key challenges:

- Predict customer needs with AI-driven insights.

- Keep interactions human with AI-enhanced empathy.

- Reduce errors through automation.

AI should enhance your team, not replace it. Upskilling your workforce is key to delivering authentic CX.

Learn more in Forbes https://hubs.ly/Q02PJLdK0

11/09/2024

Imagine a tool that instantly sees and solves issues for you. The future of customer support is here!

Meet 𝐕𝐑𝐀𝐢, our cutting-edge Visual Remote Assistance AI that delivers just that.

🔎 Diagnosing Complex Problems: VRAi provides precise solutions in real time, cutting out the guesswork.

💬 Fast Troubleshooting: VRAi offers immediate resolutions, enhancing your efficiency.

🌐 Seamlessly Integration with Salesforce: VRAi boosts both your operational efficiency and customer satisfaction.

Catch us at Dreamforce 2024 where our team will be there to meet you, discuss how VRAi can transform your support experience, and answer all your questions.

Learn more >>> https://hubs.ly/Q02PvwWH0

Salesforce

10/09/2024

🚀 Excited for Dreamforce 2024?

Don’t miss our Visual Remote Assistance session on Tuesday, Sept 17, at 1:30 PM with Brion Johnson, Senior Solution Engineer at TechSee!

Brion will join the stage with fellow industry leaders as they delve into effective techniques for remotely solving simple problems, which helps in reducing costly onsite visits and improving overall efficiency.

Additionally, they will showcase tools that enhance appointment transparency and enable self-scheduling, leading to increased customer satisfaction.

Get more info >> https://hubs.ly/Q02Pm5Sf0

Schedule a meeting here 👉 https://hubs.ly/Q02PlXqN0

Salesforce

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Videos

While Customer Experience Automation (CXA) offers numerous benefits, it's essential to be aware of its challenges to ensure a seamless customer experience. Here are some key hurdles and considerations and how to address them so that companies can better

While Customer Experience Automation (CXA) offers numerous benefits, it's essential to be aware of its challenges to ensure a seamless customer experience. Here are some key hurdles and considerations and how to address them so that companies can better leverage CXA while maintaining high-quality, personalized customer service 🔽 https://hubs.ly/Q02NYFSB0 #CustomerExperience #CXA #Automation #Technology #CustomerService #Innovation

Customer Experience Automation (CXA) is transforming the way businesses interact with their customers. By leveraging advanced technology, CXA offers a range of benefits that can significantly enhance your operations. Here’s how CXA can transform your bu

Customer Experience Automation (CXA) is transforming the way businesses interact with their customers. By leveraging advanced technology, CXA offers a range of benefits that can significantly enhance your operations. Here’s how CXA can transform your business >>> https://hubs.ly/Q02NBTGk0 #CustomerExperience #CXA #AI #TechInnovation #BusinessGrowth #Automation #CustomerService

Customer Experience Automation (CXA) has come a long way since the 1990s, starting with automated phone systems (IVR) that let customers navigate menus without human help. Over time, CXA evolved with chatbots, automated emails, and AI-driven support tool

Customer Experience Automation (CXA) has come a long way since the 1990s, starting with automated phone systems (IVR) that let customers navigate menus without human help. Over time, CXA evolved with chatbots, automated emails, and AI-driven support tools, now leveraging AI, machine learning, and big data for personalized, efficient experiences. Today’s sophisticated AI agents understand natural language and provide tailored responses, streamlining operations, reducing costs, and enhancing satisfaction! Discover how modern solutions can transform your customer experience >>> https://hubs.ly/Q02MbPMx0 #CustomerExperience #CXA #AI #TechEvolution #Automation #CustomerService

TechSee plays a crucial role in the home security solutions of 100% of Fortune 500 companies! Our cutting-edge technology ensures top-tier protection and peace of mind for millions. Thank you for trusting TechSee to keep your homes safe. 🙏 #HomeSecurit

TechSee plays a crucial role in the home security solutions of 100% of Fortune 500 companies! Our cutting-edge technology ensures top-tier protection and peace of mind for millions. Thank you for trusting TechSee to keep your homes safe. 🙏 #HomeSecurity #Innovation #DataSecurity #Technology #AI #CX

Transform customer service with Sophie AI Assistant! Our technology harnesses multisensory AI to empower Tier 1 agents, ensuring lightning-fast and efficient remote assistance. Powered by our proprietary Cognitive Engine, Sophie AI blends the finest elem

Transform customer service with Sophie AI Assistant! Our technology harnesses multisensory AI to empower Tier 1 agents, ensuring lightning-fast and efficient remote assistance. Powered by our proprietary Cognitive Engine, Sophie AI blends the finest elements of Generative AI, Conversational AI, Voice AI, and Visual AI, creating a seamless and intuitive support system for your agents as they serve customers. #SophieAI #Technology #AI #Innovation #CustomerExperience #RetailTech

Our Senior VP of Sales and North American Revenue, Jason Aubee, recently joined Emerj Artificial Intelligence Research Senior Editor Matthew DeMello on the AI in Business podcast. They're diving into how AI transform

Our Senior VP of Sales and North American Revenue, Jason Aubee, recently joined Emerj Artificial Intelligence Research Senior Editor Matthew DeMello on the AI in Business podcast. They're diving into how AI transforms enterprise-level customer experiences. 🎧 Tune in to explore how visually-driven solutions transform workflows and unlock valuable data insights ➡️ https://hubs.ly/Q02yPXkc0 #Podcast #CustomerExperience #ArtificialIntelligence #Technology #Innovation

Cochlear Americas has been awarded a Silver Stevie Award for Sales & Customer Service for Best Use of Technology in Customer Service! 🎉 This accolade recognizes TechSee’s advanced computer vision technology to enhance c

Cochlear Americas has been awarded a Silver Stevie Award for Sales & Customer Service for Best Use of Technology in Customer Service! 🎉 This accolade recognizes TechSee’s advanced computer vision technology to enhance customer support for individuals with hearing loss. With live video, our specialists diagnose issues in real-time, providing accurate solutions. AR overlays guide customers step-by-step with clear instructions on their screen. Support is now accessible from anywhere, offering seamless help without in-person visits. Read more >>> https://hubs.ly/Q02yGjw70 The Stevie Awards #Technology #Innovation #CustomerExperience #AI #ComputerVision #RemoteSupport

🌟 Tired of the dreaded customer service calls? You're not alone! With TechSee’s #SophieAI, say goodbye to long waits and hello to 24/7 availability, personalized assistance, multilingual support, and much more. 💬 Discover the future of customer se

🌟 Tired of the dreaded customer service calls? You're not alone! With TechSee’s #SophieAI, say goodbye to long waits and hello to 24/7 availability, personalized assistance, multilingual support, and much more. 💬 Discover the future of customer service quickly, safely, and cost-effectively. Learn more >>> https://hubs.ly/Q02wPryb0 #ArtificialIntelligence #CustomerExperience #Technology #Innovation

Transform customer service with Sophie AI Assistant! Our technology harnesses multisensory AI to empower Tier 1 agents, ensuring lightning-fast and efficient remote assistance. Powered by our proprietary Cognitive Engine, Sophie AI blends the finest elem

Transform customer service with Sophie AI Assistant! Our technology harnesses multisensory AI to empower Tier 1 agents, ensuring lightning-fast and efficient remote assistance. Powered by our proprietary Cognitive Engine, Sophie AI blends the finest elements of Generative AI, Conversational AI, Voice AI, and Visual AI, creating a seamless and intuitive support system for your agents as they serve customers. Learn more: https://hubs.ly/Q02rGxR_0 #SophieAI #Technology #AI #Innovation #CustomerExperience #RetailTech

Over the past year, our groundbreaking AI-driven fiber installation solution has been at the forefront, transforming the industry as we know it. By automating millions of self-installs across the continent, we've transformed the way fiber is deployed and

Over the past year, our groundbreaking AI-driven fiber installation solution has been at the forefront, transforming the industry as we know it. By automating millions of self-installs across the continent, we've transformed the way fiber is deployed and experienced. And now, the excitement continues as we proudly announce the launch of our AI-guided flow as a packaged solution! 🎉 By leveraging the power of artificial intelligence and augmented reality, we're breaking down barriers and empowering customers to install fiber hassle-free. Learn more >>> https://hubs.ly/Q02qNr0K0 #Fiber #AI #Telecoms #CustomerExperience #Technology #Innovation