Glassix

A new Glassix Spotlight episode just dropped! 🔥 🎙 Ever wonder how companies really bridge the gap between what they think customers want and what they actually need!? We sat down with Eckhart Boehme, the mind behind the Customer Progress Design (CPD) method and Founder & Managing Director of unipro solutions GmbH & Co. KG, to break it all down. In this episode, we dive deep into: 👉 How to close the customer knowledge gap 👉 Why personalized CX is a game-changer 👉 Practical tips you can use TODAY to boost customer satisfaction (seriously, these are gold!) It’s a must-listen if you’re serious about leveling up your CX game and keeping customers happy! Link to the episode in the comments! 👇

New Glassix Spotlight Episode is Live! We're back with Season 2, and it's already bringing the heat! 🔥 This time, we’re diving into the world of transformative customer experience with none other than Patty Soltis, a true dynamo in the CX space and a leading figure at Upwork. In this episode, Patty unpacks her data-driven approach to creating exceptional customer experiences that don’t just meet expectations but blow them out of the water. Ready to discover how a strategic focus on data can elevate your CX game? You won’t want to miss this! Here’s what Patty brings to the table: 💎 The magic of data: How Patty leverages data to transform customer interactions into unforgettable experiences. 💎 Actionable insights: Get the lowdown on strategies you can implement today to take your CX to the next level. 💎 Real-world success: Learn from Patty’s journey and see how data-driven CX has reshaped businesses like Upwork. 💎 Pro tips: Discover practical tips to start weaving data into your everyday CX practices, ensuring your customers keep coming back for more. Catch all the game-changing insights in this episode! Link to the full episode in the first comment below! 👇

New Glassix Spotlight episode alert! 🚨 Season 2 kicks off with a powerhouse episode featuring Sandra Thompson, Founder of EI Evolution and author of The Emotionally Intelligent Customer Experience. 🎙️ In this episode, Sandra dives deep into the transformative power of Emotional Intelligence (EI) in shaping superior customer and employee experiences. Get ready to uncover how tapping into EI can revolutionize the way you connect with both customers and your team, driving not just satisfaction but true loyalty and engagement. Here’s a sneak peek at what you’ll discover: ♦ How Sandra Thompson has harnessed the principles of Emotional Intelligence to elevate customer interactions and build stronger, more cohesive teams. ♦ Practical insights from Sandra on how to implement EI strategies that align with your business goals, making a tangible impact on both customer satisfaction and employee morale. ♦ Real-world examples from Sandra’s experience, showcasing the undeniable link between EI and exceptional customer service that leads to significant business growth. ♦ Tips and tricks to start embedding EI into your daily operations, ensuring that your customer and employee experiences are consistently top-notch. Don’t miss this insightful episode that’s packed with actionable strategies to help you and your business thrive. To catch the full episode, hit the link in the first comment below! 👇

New episode alert! 🚨 This week on Glassix Spotlight, we're diving into the power of trust in leadership with none other than Mark Slatin, CCXP! Here's a sneak peek of what's in store: 🔹 Mark reveals the core principles of establishing trust, crucial for driving meaningful change in any organization. 🔹 Discover practical techniques for fostering a culture of trust and transparency, enhancing team collaboration and performance. 🔹 Gain insights from Mark's extensive experience in overcoming challenges and celebrating successes in trust-building. 🔹 Learn actionable strategies to help you lead your organization through transformative change with confidence. One thing's for sure, this episode will completely change your approach to leadership and change management. Catch the full episode in the first comment 👇 #cx #customerexperience #ai #leadership #trust

Ohhhhh, it's that time of the year again, and we couldn't be prouder of our G2 achievements! 57 achievements to be exact! 🥳 This is a huge win for us, and it's all thanks to YOU, our amazing community. Your trust and feedback drive us to push boundaries and aim higher every day. A massive THANK YOU to all our users for your unwavering support. We're already excited for the next round of reports and can't wait to see what more we can achieve together. 🧡🏆 #G2BadgeBonanza

New episode alert! 🚨 This week on Glassix Spotlight, we're unraveling the secrets of digital transformation in customer experience with the phenomenal Andrew Carothers, CCXP. Prepare for a deep dive into the strategies that are setting new standards in the CX realm. Here's a sneak peek of what's in store: 🔹 Andrew unveils the essentials of mastering digital transformation, paving the way for a future-proof customer experience. 🔹 Explore innovative techniques for integrating technology into everyday customer interactions, enhancing both satisfaction and efficiency. 🔹 Gain insights into the challenges and triumphs of digital transitions from a seasoned expert who's steering businesses toward remarkable CX advancements. 🔹 Absorb actionable strategies that will help you lead your organization through the complexities of modern digital landscapes. Gear up for an episode that promises to inspire your approach to customer experience and digital innovation. Catch the full episode in the first comment 👇 #cx #customerexperience #businessautomation #ai #genai

New Episode Alert on Glassix Spotlight! 🌟 Join us in this enlightening conversation with Gregorio Uglioni, a top CX influencer, and a Business & Digital Transformation specialist. In our latest episode, "Harnessing Human-Centric Strategies for Global Business Transformation," Gregorio delves into the power of human-to-human (H2H) connections and their pivotal role in transforming businesses worldwide. From integrating human-centric philosophies in massive transformation initiatives to insights from his CX Goalkeeper Podcast, Gregorio shares invaluable strategies that blend technological advancements with heartfelt service excellence. Discover how Gregorio navigates the challenges of aligning digital strategies with human-centered approaches and hear his compelling case studies on boosting customer loyalty and operational efficiency. Don’t miss this deep dive into the essence of meaningful business transformation with one of the industry's most respected leaders! 🎧 Tune in to listen to the full episode—link in the first comment!👇 #cx #DigitalTransformation #customerexperiencematters #customerservice #AI

It's Monday, again, and we know you know what that means! In our latest episode of the Glassix Spotlight, we sit down with none other than Ricardo Araújo. Dive deep into the world of innovative strategies that are reshaping how businesses engage with their customers. 🔹 Learn from Ricardo's vast experience in driving transformative change. 🔹 Discover actionable insights that can revolutionize your customer service. 🔹 Understand the future trends that are set to dominate the industry. Don’t miss out on this masterclass in customer experience excellence. Tune in now! Link in the first comment!👇

It's Tuesday, and y'all know what that means! A new episode of the Glassix Spotlight is here to kickstart your week. 🎙 🔥 Today, we're thrilled to feature Bonnie Chase, an expert at enhancing AI-driven customer experiences in B2B SaaS environments. In this episode, Bonnie dives deep into: 🔹 Mastering the art of standing out in competitive tech markets 🔹 Insights from her extensive experience in driving innovation through AI 🔹 Real-world stories and strategies for transformative customer engagement Link to the full episode in the first comment👇

It's Monday again, and you already know what that means—a fresh episode of the Glassix Spotlight is here to kickstart your week! Today, we're exploring the transformative power of Conversational AI in enhancing customer experiences with our special guest, Cathal McCarthy. Join us as Cathal delves into how AI is not just reshaping interactions but is setting new standards for customer service excellence. Whether you're a tech enthusiast or a business leader, you'll find valuable insights into leveraging AI to elevate every customer conversation. Catch the full discussion and more by checking out the link in the first comment below!👇

It's Monday, and y'all know what that means! A new episode of the Glassix Spotlight is here to kickstart your week. 🎙 🔥 Today, we're thrilled to feature • Scott McKain, the master of creating market distinction and delivering the Ultimate Customer Experience®. In this must-listen episode, Scott dives deep into: - Mastering the art of standing out in competitive markets - Insights from his best-selling books, "Create Distinction" and "ICONIC" - Real-world stories and strategies for transformative customer engagement Scott’s insights are perfect for anyone looking to innovate and lead in their field. Don't miss out on this valuable conversation that's sure to inspire and ignite your passion for excellence! Link to the full episode in the first comment. 👇 #cx #customerexperience #customerservice #customersupport #conversationalai #chatbots #aichatbot

New Episode Alert! 🎧 🔥 Dive into the secrets of customer experience with none other than Olga Potaptseva, CCXP, CCX in our latest podcast episode! Don't miss out as Olga lays out her proven strategies for boosting customer satisfaction and shares real-world examples that have driven significant business wins. From integrating technology and leadership to reshaping company cultures, she has the insights you need to skyrocket your business! Tap the link in the first comment to tune in!👇

It's Monday, and you guessed it—time for another Glassix Spotlight episode. Tune in to our latest episode where we get up close and personal with Steve Hazelton, CEO of Sturdy. We're exploring how AI is revolutionizing customer experience in the B2B world. Here's what's in store for you: 💎 SturdyAI origins: Discover the inspiration and innovation driving Sturdy. 💎 AI in B2B: See how it's reshaping customer relations. 💎 Splunking insights: Take a deep dive into Sturdy’s unique approach to customer data analysis. 💎 Tech challenges: Learn how they're tackling major hurdles in AI integration. 💎 Advanced metrics: Go beyond basic stats for a deeper understanding of customer engagement. Plus, catch a glimpse of Steve's journey from launching startups to leading AI innovations. Curious for more? Click the link in the first comment to listen to the full episode!

G2 Spring Grid reports are out! And guess what? We're beyond thrilled to share that we've snagged not just one, but MULTIPLE G2 badges! 🏆✨ They're proof that we're doing something right – something that YOU, our incredible community, love and support. A huge THANK YOU to all our users for your unwavering trust and feedback. You inspire us to push boundaries and aim higher every day! We're already gearing up for the Summer Grid reports—eager for more reasons to celebrate. Can't wait to see what the Summer Grid reports will bring. Onwards and upwards! 🧡 🙌

Hey there, contact center and BPO pros! 👋 Crank up the volume because you do NOT want to miss the latest episode of Glassix Spotlight. Join us as Joseph W. DiNatale, Jr., the genius behind creating winning contact centers, reveals his secrets to success. In this can't-miss episode, Joe takes us behind the scenes of crafting connections that not only endure but also empower. Whether you're a seasoned customer service or a CX expert or simply just fascinated by the magic of contact centers, there's something in it for everyone. Step into Joe's world and learn how to take your CX to the next level. Packed with insightful tips and moments that'll have you laughing out loud, this episode is your ticket to joining a conversation that's shaping the future. Click the link in the first comment to tune in 👇 🔥

Wanna know how to do CX right? In our latest Glassix Spotlight episode, we hosted the one and only Stacy Sherman🎙️🎧 📘! Dive deep with us as we explore the Heart & Science of Customer Experience—Stacy's blueprint for building authentic customer connections that last. Here's a sneak peek: 💠 Stacy's innovative approach to blending emotion and analytics in CX 💠 Actionable tips for enhancing your customer's journey 💠 Real-world success stories that illustrate the power of a great CX strategy 💠 Stacy's secrets to nurturing a customer-first culture in any organization Still here? Catch the full episode in the first comment below. This is one you definitely don't want to miss out on. 👇

New Glassix Spotlight episode alert! 🚨 🎧 We've got a fresh Glassix Spotlight episode, and this time we're talkin' about the future of Customer Experience and Contact Centers with Dr. Hui Wu-Curtis CEO of SupportU! Get ready for a laid-back chat filled with some real insights that'll make you rethink how businesses handle customer stuff and all that jazz. Here's a sneak peek of what you can expect: ♦ Dr. Hui Wu Curtis shares the inspiration behind SupportU's unique approach, focusing on employee experience and how it's shaped her leadership style. ♦ Dive into the nitty-gritty with Dr. Hui Wu Curtis as she discusses strategies for ensuring that AI implementations in customer service stay true to core business values. ♦ Learn from Dr. Hui Wu Curtis's vast experience as she sheds light on the challenges of implementing AI across different cultural contexts in B2B and B2C contact centers, and how she's adapted her approach to meet diverse customer expectations. ♦ Discover how artificial intelligence can enhance, rather than replace, the human touch in customer service, with real-life examples shared by Dr. Hui Wu Curtis from her career. ♦ Get insights on maintaining empathy at the heart of customer experience strategies, even in an era of AI and automation, straight from Dr. Hui Wu Curtis herself. And for a bonus round, hear Dr. Hui Wu Curtis's advice for aspiring CX leaders, especially women and mothers, on how to excel in the industry while juggling work and life. Don't miss out on this enriching conversation! Dive into the episode and uncover the future of customer experience with Dr. Hui Wu Curtis. As always, you can catch the full episode in the first comment below. 👇

New episode alert! 🚨 In our latest Glassix Spotlight episode, we're diving into the future of customer experience and BPO with the incredible Peter Ryan. Get ready for an episode packed with insights that'll reshape how you see global customer engagement and the evolution of business process outsourcing. Here's a sneak peek of what's in store: 🔹 Peter Ryan shares his global vision on CX and BPO evolution, offering a roadmap to success in today's fast-paced world. 🔹 Discover the key strategies for leveraging technology to enhance customer interactions and operational efficiency. 🔹 Learn from Peter's expertise in navigating the complexities of the global BPO landscape, ensuring your business stays ahead of the curve. 🔹 Unveil actionable advice for businesses looking to elevate their customer service game in the digital age. Don't miss out on this treasure trove of knowledge. Dive into the conversation and unlock the future of CX and BPO! As always, catch the full episode in the first comment 👇

Happy Monday, y'all! Ever wondered how to scale a startup using AI, raise a funding round in these turbulent times, and master the art of social selling while delivering a stellar CX? We got you covered! We sat down with Kate Bradley Chernis in our latest Glassix Spotlight Episode to dive deep into these topics, focusing on the success of Lately.AI and the transformative tech in the space of social selling. 🚀 Here's what you'll discover: 🔶 Unpack the secrets behind leveraging artificial intelligence to skyrocket your startup. 🔶 Kate spills the beans on snagging that vital funding round, even when the economic weather is stormy. 🔶 Strategies that sail through today’s startup whirlwind. 🔶 How Gen AI is reshaping customer engagement for the better. 🔶 Dive into the journey of Lately.ai, from inception to becoming a leader in AI-powered social selling and discover the cutting-edge technology that's setting new standards in engaging and converting customers on social platforms. Catch the full episode in the first comment! 👇

This week, we're thrilled to present an enlightening conversation with Simon Kriss, Australia's foremost authority on CX and AI voice, on our latest episode! Simon delves into the future of customer experiences shaped by AI, sharing his valuable insights and strategies. Here’s what you can expect: 🔹 Discover how AI is transforming the customer service landscape. 🔹 Learn strategies to seamlessly incorporate AI into customer interactions. 🔹 Get Simon's expert predictions on where AI in customer service is headed. 🔹 Simon reveals his must-have AI tool if stranded on a desert island! Don’t miss this deep dive into AI-driven customer experiences with Simon Kriss. As always, you can find the link to the full episode in the first comment! 👇