Glassix

Do you have a better way to kick off your Monday than with a new episode of The Glassix Spotlight? We think not! Join us as we chat with Luke Jamieson, all the way from the land down under, in our latest episode: "Unconventional Engagement: Redefining the Future of Work and CX." Luke is shaking up the norms with innovative strategies that are transforming workplaces and reshaping our approach to customer interactions. We’re diving deep into gamification in CX and more groundbreaking tactics! Check out the link in the first comment to catch the full conversation! 👇 #cx #customerexperience #ai #genai #gamification

Want to know what separates good companies from legendary ones? Hint: it’s all about 𝐇𝐮𝐦𝐚𝐧 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 and 𝐓𝐫𝐮𝐬𝐭. In our latest episode, we dive deep with Aileen Day, CCXP—an absolute powerhouse in CX, EX, and HX. She’s got the kind of insights that make you rethink everything about how to connect with customers on a real, human level. From using psychology to create unforgettable experiences to transforming brands into legacies… Aileen’s got it all! 💥 Some highlights: 👉 How businesses can move beyond just “service” to create loyalty that lasts a lifetime. 👉 Why “consistency” is the unsung hero in driving value-driven experiences. 👉 The steps to build a brand that’s more than just a logo—a real movement! You don’t want to miss this one! Check the first comment for the full episode link.👇

CX leaders, ready to see AI in action? We’re beyond excited to present our AI-powered suggested replies—and trust us, this is a game-changer for support teams! 👀 Get a glimpse of how we’re helping agents level up their day-to-day work with smarter, faster, and more empathetic responses. Here’s why you should care: 🔥 Full conversation context: No more one-liners! Our AI crafts replies based on the entire chat, not just the latest message. 💡 Empathy first: Customer interactions that feel human. The AI suggests responses that reflect empathy and understanding—boosting satisfaction like never before. 🛠️ Handles multiple questions: Got a thread full of separate questions? No problem! Our AI’s on it. 😁 Emojis matter: Finally, a system that knows how to read and respond to emojis, keeping things friendly and fun! 🚀 Quick onboarding for agents: New agents? No sweat. They’ll get the support they need with contextually aware replies to get them up to speed in no time. Wanna try it out yourself? Check the link in the first comment and get started with our 30-day free trial!

Guess what day it is? That’s right—it’s Spotlight Monday at Glassix! We’re super excited this week as Leslie Pagel joins us to break down the essentials of purpose-driven innovation in customer experience. 🔹 Explore Leslie's unique strategies for building stronger customer relationships. 🔹 Learn how integrating purpose can elevate every customer interaction. 🔹 Peek into the future trends that are shaping how we connect with our audience. This episode is packed with insights that are too good to miss. Make sure to tune in! Find the full episode in the first comment below!👇

G2 reports are out, and we just shattered our summer record! 🎉 We’re thrilled to announce that we earned 68 badges in the G2 Fall Reports! We couldn’t be more grateful to our amazing community of customers, partners, and the incredible team behind Glassix who made this possible. It’s all because of your trust, support, and hard work that we keep pushing boundaries and raising the bar. We’re on cloud nine, and this is just the beginning! Onward and upward! 🧡🙏

A new Glassix Spotlight episode just dropped! 🔥🎙️ Ever wonder how the best in the business create evidence-based excellence in customer experience? We sat down with Karl Sharicz (CX-PRO, EdM), a CX master and Founder of HorizonCX, LLC, to break down his strategic approach to CX mastery. In this episode, we dive into: 👉 How to apply data-driven insights to elevate CX 👉 The power of feedback loops in shaping customer strategies 👉 Practical, real-world tips to level up your CX (trust us, you’ll want to try these!) This is a must-listen for anyone looking to lead the charge in customer experience innovation! Link to the episode in the comments! 👇

A new Glassix Spotlight episode just dropped! 🔥 🎙 Ever wonder how companies really bridge the gap between what they think customers want and what they actually need!? We sat down with Eckhart Boehme, the mind behind the Customer Progress Design (CPD) method and Founder & Managing Director of unipro solutions GmbH & Co. KG, to break it all down. In this episode, we dive deep into: 👉 How to close the customer knowledge gap 👉 Why personalized CX is a game-changer 👉 Practical tips you can use TODAY to boost customer satisfaction (seriously, these are gold!) It’s a must-listen if you’re serious about leveling up your CX game and keeping customers happy! Link to the episode in the comments! 👇

New Glassix Spotlight Episode is Live! We're back with Season 2, and it's already bringing the heat! 🔥 This time, we’re diving into the world of transformative customer experience with none other than Patty Soltis, a true dynamo in the CX space and a leading figure at Upwork. In this episode, Patty unpacks her data-driven approach to creating exceptional customer experiences that don’t just meet expectations but blow them out of the water. Ready to discover how a strategic focus on data can elevate your CX game? You won’t want to miss this! Here’s what Patty brings to the table: 💎 The magic of data: How Patty leverages data to transform customer interactions into unforgettable experiences. 💎 Actionable insights: Get the lowdown on strategies you can implement today to take your CX to the next level. 💎 Real-world success: Learn from Patty’s journey and see how data-driven CX has reshaped businesses like Upwork. 💎 Pro tips: Discover practical tips to start weaving data into your everyday CX practices, ensuring your customers keep coming back for more. Catch all the game-changing insights in this episode! Link to the full episode in the first comment below! 👇

New Glassix Spotlight episode alert! 🚨 Season 2 kicks off with a powerhouse episode featuring Sandra Thompson, Founder of EI Evolution and author of The Emotionally Intelligent Customer Experience. 🎙️ In this episode, Sandra dives deep into the transformative power of Emotional Intelligence (EI) in shaping superior customer and employee experiences. Get ready to uncover how tapping into EI can revolutionize the way you connect with both customers and your team, driving not just satisfaction but true loyalty and engagement. Here’s a sneak peek at what you’ll discover: ♦ How Sandra Thompson has harnessed the principles of Emotional Intelligence to elevate customer interactions and build stronger, more cohesive teams. ♦ Practical insights from Sandra on how to implement EI strategies that align with your business goals, making a tangible impact on both customer satisfaction and employee morale. ♦ Real-world examples from Sandra’s experience, showcasing the undeniable link between EI and exceptional customer service that leads to significant business growth. ♦ Tips and tricks to start embedding EI into your daily operations, ensuring that your customer and employee experiences are consistently top-notch. Don’t miss this insightful episode that’s packed with actionable strategies to help you and your business thrive. To catch the full episode, hit the link in the first comment below! 👇

New episode alert! 🚨 This week on Glassix Spotlight, we're diving into the power of trust in leadership with none other than Mark Slatin, CCXP! Here's a sneak peek of what's in store: 🔹 Mark reveals the core principles of establishing trust, crucial for driving meaningful change in any organization. 🔹 Discover practical techniques for fostering a culture of trust and transparency, enhancing team collaboration and performance. 🔹 Gain insights from Mark's extensive experience in overcoming challenges and celebrating successes in trust-building. 🔹 Learn actionable strategies to help you lead your organization through transformative change with confidence. One thing's for sure, this episode will completely change your approach to leadership and change management. Catch the full episode in the first comment 👇 #cx #customerexperience #ai #leadership #trust

Ohhhhh, it's that time of the year again, and we couldn't be prouder of our G2 achievements! 57 achievements to be exact! 🥳 This is a huge win for us, and it's all thanks to YOU, our amazing community. Your trust and feedback drive us to push boundaries and aim higher every day. A massive THANK YOU to all our users for your unwavering support. We're already excited for the next round of reports and can't wait to see what more we can achieve together. 🧡🏆 #G2BadgeBonanza

New episode alert! 🚨 This week on Glassix Spotlight, we're unraveling the secrets of digital transformation in customer experience with the phenomenal Andrew Carothers, CCXP. Prepare for a deep dive into the strategies that are setting new standards in the CX realm. Here's a sneak peek of what's in store: 🔹 Andrew unveils the essentials of mastering digital transformation, paving the way for a future-proof customer experience. 🔹 Explore innovative techniques for integrating technology into everyday customer interactions, enhancing both satisfaction and efficiency. 🔹 Gain insights into the challenges and triumphs of digital transitions from a seasoned expert who's steering businesses toward remarkable CX advancements. 🔹 Absorb actionable strategies that will help you lead your organization through the complexities of modern digital landscapes. Gear up for an episode that promises to inspire your approach to customer experience and digital innovation. Catch the full episode in the first comment 👇 #cx #customerexperience #businessautomation #ai #genai