FAQ
Q: How can I recharge my Prepaid Mobile, DTH and Data Card through our website? A:In order to recharge your prepaid mobile through This Website, you need to have an account with us. Once you have registered with us, you can login to your account to proceed with recharging of prepaid mobile, DTH or data card
Q: How can I book Hotels, Tickets And Pay Bill through This Website ? A: In order to
book Hotels, tickets and pay bill through us, you need to have an account with us. Once you have registered with us, you can login to your account to proceed to access our services. A:This is just a onetime exercise. Details saved during registration will be saved for the future transaction. Q: What documents do I need to carry to check-in for my flight? A: a) It is mandatory to carry a government issued photo identification (ID) proof along with the E-Ticket copy. The same is verified by the airport security as well as the airline at the check-in counter. On presenting your photo ID proof and E-Ticket copy, your boarding pass will be issued. For international flights, your passport is the only valid photo ID proof that will be accepted. In case of an infant travelling, it is mandatory to carry the birth certificate of the infant along with the ticket. It is not mandatory to carry the credit/debit card that was used to make the payment at the time of the booking. b) In case of international travel, each passenger must ensure that they carry a relevant visa, transit visa (if applicable), immigration clearance and travel with a passport, with a validity of at least 6 months as on date of travel. Q: ) Is it necessary to carry Flight e-ticket with me? A:Yes, it's very important. Some airports don't allow you inside without a printout of your e-ticket, so be sure to carry one with you. If you've forgotten your e-ticket printout but can get to a computer, login to your account print a copy. Q: How much time the processing of our services takes? A: It is immediately done. Once payment is made, you will get a confirmation mail from This Website and will also get a recharge, Hotel booking, ticketing and pay bill message from your mobile operator. Q: If recharge and other services is not done. What should be the next step? A: Please wait for few minutes after the payment is successfully done. If you have not still availed the services, then go to "Contact Us" and register a complaint. We will get back to you as soon as possible. Q: How the payment can be done? A: There are different & easy modes for payments like ATM /debit card, Credit Card, Internet Banking etc. Q: Is availing your service process safe and secure? A: Our process is absolutely safe and secure. All the transactions are executed securely and no critical information regarding your payment is ever revealed or accessed by any employee or third party. Q: Is the website safe for online transaction through credit/debit/cash card or net banking? A: This is a fully secure website. We are SSL secure which means that all your personal information is encrypted at the time of registration and online transaction and stored in our servers which cannot be hacked at any point of time. Also, Security is a key concern for all parties when transacting online business. We have ensured you have no worries on this front while accessing our services on this website. Thousands of Internet based transactions are secured every day by this technology. Therefore, buying online from us is completely safe. Q: If someone else finds my account information, can they use it to recharge more pre-paid mobile Cards? A: Your account cannot be reused without your authorization, we will always ask for your password. So keep your account and password safe. Q: What kind of credit/debit cards do you accept? A: We accept all major Credit cards, Debit cards, Cash cards & On-line banking accounts. Please refer to the payment page for details. Q: What are the CVV/CV2 / 3- digit verification number? A: CVV/CV2 / 3-digit verification number is for your safety and security. Transaction requires that you enter your credit card's verification number. The verification number is the last 3-digits of the number printed on the back of your credit card. This number is for verification purposes only and will not be stored. Q: Whom to contact if I don't get my refund for unsuccessful transaction? A: You are welcome to log a complaint by sending us an e-mail at our customer care Email ID. or posting us a message on the "Contact Us" page. Q: My money has been deducted, and I have not received any confirmation mail or booking ID from your side. What should I do? A: Such cases though rare usually happen when one is paying through net banking and are usually the result of a slow internet connection. To know why this can happen, it's better to know a little of how net-banking payment works: Once a Customer selects the bank and hits the "Pay" button, the website redirects the customer to bank's website where he makes the payment. Once the payment is done the bank redirects the customer to This Website, where the booking is done after the payment is verified. Once this is done, the confirmation page is displayed and the voucher sent to the customer's email. What goes wrong? Well, for a booking to be made, it is necessary that you are redirected back to our website from the bank website for it is important for us to know that the payment has been made. If during this stage something goes wrong (i.e., power failure, or a slow internet connection) and the connection breaks down, our system won’t know that the payment has been made and your account debited. In such a scenario the booking won't be generated. However, you need not despair; do let us know via mail. Q: How to claim for the refund in case of an unsuccessful transaction? A:Refund is an automated process on This Website. As soon as your transaction is unsuccessful from the service provider end for whatever reasons, the amount gets automatically refunded from our panel. The banks usually take 3-21 working days to refund the amount into your account. Q: I can't login to my account? A: If you are facing difficulty in logging into your account, it could be due to the following reasons:
You might have entered wrong mobile number and password. Your account must have been deactivated due to certain reasons. Your dynamic ip might have been blocked by our system. Kindly logout of your broadband connection and re-login. Try to login to your account on One Card again. If you are still unable to login to your account, please mark a mail to the customer care Email ID and we shall try to resolve your problem soon. Q: What should be done in case I forget my password? A: Just click on "Forgot password?" under Login Box. You will be asked to write your user name and registered e-mail ID with us. Your password will be sent to your registered e-mail ID ASAP. Q: How can I change my password? A: eOnce you login to your account, click on the "CHANGE PASSWORD" button and you will be able to change your password by first entering the old password and then the new desired password. You also need to confirm the new password. Q: Can I edit my profile? A: Manage Profile. Here you can change any of your detail (s). Our Support Team is always keen to assist you and deliver highly professional support in a timely manner. Thank you for using our services. We accept
