30/07/2017
In each of our many destinations, we work with local, English-speaking tour leaders. These tour leaders will look after you during your Shoestring group tour (tailor made holidays do not include tour leaders, as standard). We have excellent feedback from our travellers about our tour leaders and we know that you appreciate the enthusiasm and extraordinary knowledge that they can provide, against that of an outside guide who simply can’t be expected to know as much about the destination.
The performance of our tour leaders is closely monitored and we run regular cultural understanding and training schemes to ensure the high levels are maintained. We run incentivisation schemes and reward our outstanding achievers.
Our local tour leaders also play a significant role in achieving our goals in relation to Sustainability. They are aware of the negative impact that travel can make and will try to do everything possible to minimize that. They bring any wrongdoing to our attention – they are ‘our eyes on the ground’.
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