With technology advancing in almost every field, it only makes sense to also incorporate it in the travel sector in a manner that is both effective and quick. Through this means, tourists can be connected to any service provider related to tourism anywhere in Jammu and Kashmir. The TRAVEL CARE works as a customer care on a pre-arrival basis and emergency based call center on a post-arrival basis.
Tourists can call them up and speak to trained professionals regarding any requirements that they are looking for before they arrive as well as problems that they may be facing on a post arrival basis. With a universal number that is advertised to all tourists, there will be people ready 24x7 to speak to tourists and help them find effective solutions to their problems or pertinent answers to any of their queries. Furthermore, it also is an efficient medium for tourists that only need answers to their queries. It can connect them with a range of hoteliers, food outlets; travel agents that can help them devise an itinerary for their day or for the duration of their stay and so on. It can also help tourists get in touch with doctors or medical centers as well should they need any medical attention on an emergency basis. This hotline will cover many facets of the travel experience for tourists. To break them down in a simplified and comprehensible manner, some of these are:
PRE-ARRIVAL CUSTOMER CARE
• Providing great holiday options for travelers
• Helping tourists get in touch with authentic and registered travel agents to help with bookings and accommodations
• Directing tourists towards ideal sightseeing places, including newly opened destinations that are not as well known.
• Providing all the information about restaurants, shops, hang outs , places to visit etc
• Providing any information that is needed to make their stay better
• Providing information about upcoming events and festivals and helping them attend the same POST-ARRIVAL EMERGENCY HOTLINE
• Providing any help should issues pertaining to safety arises. These can include issues of :
o Harassment
o Danger from the environment
o Theft
o Women’s safety
o Cheating etc
• Providing any help for medical emergencies and getting tourists in touch with the right professionals such as:
o Doctors or nurses
o Paramedics
o Ambulance
• First aid – before an ambulance arrives, we will help tourists know the right medical protocols to follow while they are waiting by connecting them to a doctor via the phone who will guide them.
