04/09/2024
At itel, we strive to develop our people through world-class training and career growth opportunities, while providing a family-like environment. Rayon, one of our Reservations Sales Specialists can attest to that!
Be unique. Be itel.
We are true partners who invest in our people and empower our team to co-innovate - helping clients to solve problems and seize opportunities. Our bilingual end-to-end Inbound & Outbound, Voice and Non-voice customer experience management solutions are carefully crafted to meet industry- and business-specific needs. Using technology-enabled human touch across the customer journey, itel provides es
sential contact center services to some of the most trusted, forward-thinking brands across a number of verticals, including Banking & Finance, Healthcare, Utilities, Telecommunications, Travel & Tourism, Retail, and more.
At itel, we strive to develop our people through world-class training and career growth opportunities, while providing a family-like environment. Rayon, one of our Reservations Sales Specialists can attest to that!
This is why you should consider working with itel. Our people is happy to work here, and this is proof!
Summer is officially over, and now it's time to get back on the learning game! đ âïž Whether you are a parent with a little one going back to school, or you're going back to school while working with itel, we want to kick-start this new season the itel way! So how about getting our head wheels turning with this word search puzzle? đ€ TIP: There are 12 words to be found and all of them apply to school, AND your work in itel! Let us know in the comments the words you find! đ€©
âïž As the sun sets on another amazing summer, we say goodbye to the season of fun, adventure, and unforgettable memories celebrating the itel way! Let's cherish the last weekend and soak in every moment. Until next year, summer!đđïž
At itel, it's not all work and no play! We value your wellness đđ»
This is a contact center? đ Our state-of-the-art facility in Kingston, Jamaica is not only beautifully designed, but it was also purpose-built to maximize employee health, safety & comfort. Redefining what the âtypicalâ contact center looks like, our Chalmers facility features stunning artwork and âgreen spacesâ inspired by the lush landscapes of Jamaica, along with spacious workspaces for employees and other amenities that make working here not only easy but enjoyable, such as comfy meeting spaces, a large onsite cafeteria, amazing chill rooms, an onsite gym and, we canât forget, starting every morning with our favorite vendor, â nothing beats the smell of freshly brewed coffee in the morning! đ
Now imagine beginning your career hereâŠ
Cameal is one of our itel Ops Managers â sheâs bubbly, outgoing and has a passion for developing fun, team-building activities that boost agent happiness, engagement and productivity! She knows what itâs like to start out as an agent, and has built her amazing career through hard work, training, and offering to help our engagement teams - itâs what allowed her to go from agent to Subject Matter Expert to Ops Manager in less than 6 years! During our program, she even hosted one of her teammates from , showing off our cutting-edge Chalmers site, as well as all the wonderful sights around Kingston, Jamaicaâ now thatâs an incredible experience that builds teamwork across our global itel locations â€ïž
Come ask about joining the đ Contact us today!
Why would you want to work at itel? Here's why đ
âïž Summer vibes are in full swing at itel! Whether it's crushing targets in the office or enjoying some well-deserved relaxation, our team knows how to balance work and play. Here's to making the most of these sunny days while staying cool and productive!
Hola, Honduras, ¿quién se divirtió en nuestra reciente jornada de puertas abiertas? Who had fun at our recent open house in ? The crowd was lively, as job seekers showed up to see what the was all about. People were given the chance to meet directly with recruiters, to learn about the itel culture, see our amazing workspaces, and meet some of our team members. They even got treated to some cool itel-branded merch. Shout out to our partner who helped co-sponsor this fun event. Attendees were wowed by the beauty of the Altia facility - there was so much excitement in the air!
đ
Ready for something unique? Come join the best, at the Caribbeanâs fastest growing CX company! Weâre looking for enthusiastic, talented people who want to grow their careers in a workplace that feels fun, fresh, and on the cutting-edge. Weâre like a second family, so come join the team and feel like youâre home. Weâre looking for various roles in Sales & Customer Service:
đ Loan Advisors
đ Reservations Specialists
đ Email & Chat Agents
Enjoy great benefits, a fun environment, and competitive compensation, with all sorts of perks! Weâre waiting for you⊠Visit: https://www.itelinternational.com/careers/
Ashly loves working at itel. The family-like environment, the support and teamwork, and the 4Ys values that unite us - Quality, Integrity, Reliability and Family... it all makes itel a welcoming, inclusive workplace where being yourself means belonging and being unique is an asset. Come join the team! We're looking for passionate people like you. Apply today: https://www.itelinternational.com/careers/
Sometimes a job is more than a job - itâs a life-changing experience đ. Shanea, a single mom, finally found a career that allows her to be independent and financially secure. At itel, she has found a pathway that has allowed her to achieve her dream of having her own place, which has given her the freedom to be herself and to focus on making the best life for her son. Weâre proud to be part of your success story, Shanea đ.
ÂĄHola, iteleros de Honduras! ÂżConoce a alguien que estĂ© buscando una carrera Ășnica? In San Pedro Sula, weâre on the lookout for new team members to join the itel family⊠If you know someone who wants to grow their career with an international, award-winning customer service provider, refer them today! Besides connecting them with fabulous opportunities and a fun community of young professionals, youâll be eligible for a referral bonus, which means itâs a win for everyone! đ
We can still feel the rush of excitement pumping through our bodies after the last interdepartmental football match between our Montego Bay teams. Thereâs nothing like a bit of friendly competition after work, as the players took turns showing off their skills on the field. It was still a neck and neck game, and even though weâre all itelers, no one took it easy on the other team. Weâre passionate footballers at itel and we play as hard as we work! đ
Want a workplace where you feel valued? Where you arenât just a numberâŠYou feel seen and heard â€. Then, join itel! We have a fun, collaborative culture where we see you for your potential and everyone has the chance to contribute in a meaningful way. Advance your career and gain limitless opportunities for success. Join our global family! Check out: https://www.itelinternational.com/careers/
Lilian is a world-traveler with a passion for sharing ideas and best practices with others. She recently participated in our program as a country host, welcoming others to . It was a great experience, as she loves meeting new people and learning about different cultures. Her career at itel has sometimes surprised her â the way she quickly advanced to Head of Department, the trust she was shown, the opportunities for cultural exchange, and the way her contributions are always valued. But the thing she loves best about working here? That weâre a family, regardless of where we are. Thatâs why sheâs immensely proud to be part of .
Want a workplace where you can grow, like Miriam? Thereâs more to contact center careers than you think. At itel, there are exciting opportunities to learn, to meet new people and to explore different career paths like HR Coordinator, Operations Manager, CX Coach, Engagement Coordinator, you name it⊠The only limit is your imagination and becoming an agent is just the first step. Apply now! Check out our job openings at: https://www.itelinternational.com/careers/
Turn up the vibes with our Tropical Turn-Up: Caribbean & American Hits! đ¶ From the streets of Jamaica to the shores of Saint Lucia, and with a little extra rhythm from Honduras, Guyana, and the USA, we've got your hype covered. đđ„ Click the link in bio to listen now and let the good times roll!
Our Jamaica teams showed off their vibrant Jamaican colors for our very festive Emancipendence Day celebration â a combination of two very important days in the Caribbean: Emancipation Day on Aug 1st and Jamaicaâs Independence Day on Aug 6th. From Kingston to Montego Bay, Jamaican itelers rocked their yellow, green, and black, and gathered to play games, the highlight being an Olympics trivia contest where team members could win prizes for showing off their knowledge of athletics and sports! It was a great time to be had by all, adding a bit of colorful fun to the workday.
Another amazing Olympic win! Rasheed Broadbell just won the bronze in the Men's 110-meter Hurdles. Congratulations ! We're jumping for joy as we cheer you on!
Shanice is a customer service rep who loves itel's openess and inclusivity. The open sharing of cultures, innovations, and ideas, is what makes itel one of the best places to work. The chance to learn from different colleagues, and to contribute in your own unique way, is why people find itel so rewarding! Want to be a part of our global ? Apply today!
Time to âBig Upâ Jamaicaâs first gold medal in the ! First-time Olympian, Roje Stona, took home the countryâs first gold medal with his impressive, record-breaking 70.00m Menâs Discus Throw inside the Stade de France - lifting the spirits of all Jamaicans both at home and abroad. Congratulations!! As a Caribbean-born company, we are all so proud.
Why does Denzil itel? It starts with âTâ â Teamwork! It doesnât matter which of our 7 countries you work in, weâre all a tight knit family, here to support each other and deliver amazing experiences for our customers. Itâs the reason Denzil has succeeded as an Ops Supervisor, and the secret behind unlocking your full âprofessionalâ potential. Come join â your first step to a world-class career.
Three cheers for our Caribbean teams in the Summer Games! Congrats to Wayne Pinnock from , who secured a silver in the Menâs Long Jump and Julien Alfred from made history for a second time, winning the silver for the Womenâs 200-meter Sprint â securing the first and now the second Olympic medal ever to be won by Saint Lucia! Keep making history⊠As a Caribbean-born company, we couldnât be prouder and more excited to see our athletes represent our region with such strength, spirit, and skill!
Independence represents not just freedom, but the power of dreams realized. As the Caribbeanâs largest homegrown CX provider, weâre honored to have a history rooted in the rich culture, traditions, and history of Jamaica. Our dream is always to show the amazing strength, skill, and potential of our people, while contributing to our local communities and creating exciting new career opportunities for Jamaicans. Today, we proudly celebrate the strength, spirit, and unity that make Jamaica truly remarkable. To our wonderful employees, customers, and clients in Jamaicaâthank you for being a part of our . We wish you a very happy Independence Day! đ«đ
Congratulations team Jamaica for your wins in 2024âs Olympics in Paris! Your dedication and resilience made every Jamaican proud. Silver and bronze medals, golden hearts đŻđČđ„đ„
As they say in Jamaican patois, âFrah wha pawt yuh deh?â (Where are you from?) and we would say weâre proudly Jamaican, as we near the big celebration of Jamaicaâs ! For those of you who may not know, our company started in Montego Bay back in 2012 and we are fiercely proud of our Caribbean roots. Learn more about this captivating island and rich culture with a few fun facts about Jamaica that may just surprise you.
Congratulations to Julien Alfred from Saint Lucia for winning the gold in the women's 100m at the 2024 Olympics! đ„đ Your incredible speed and dedication have made us all proud.
What brings people together better than food and a cause? A delicious brunch wasnât the only thing on the menu for our Kingston, Jamaica team. There was also âfood for thoughtâ as team members engaged in a motivational session meant to inspire and uplift, as they also captured memories in our glammed-out photo area. Our teams in Guyana celebrated by dressing in traditional attire, challenging each other to a friendly cook up competition, to see who could bring in the best traditional dish. While in Honduras, it was yummy treats for a good cause, as itelers were invited to donate toys for a local charity in exchange for some tasty ice cream. What better way to beat the heat?
38 Coconut Drive
Montego Bay
Be the first to know and let us send you an email when Itel CX posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.
Send a message to Itel CX:
This is why you should consider working with itel. Our people is happy to work here, and this is proof!
This is a contact center? đ Our state-of-the-art facility in Kingston, Jamaica is not only beautifully designed, but it was also purpose-built to maximize employee health, safety & comfort. Redefining what the âtypicalâ contact center looks like, our Chalmers facility features stunning artwork and âgreen spacesâ inspired by the lush landscapes of Jamaica, along with spacious workspaces for employees and other amenities that make working here not only easy but enjoyable, such as comfy meeting spaces, a large onsite cafeteria, amazing chill rooms, an onsite gym and, we canât forget, starting every morning with our favorite vendor, #DeafCanCoffee â nothing beats the smell of freshly brewed coffee in the morning! đ Now imagine beginning your career here⊠#itelCareers #itelJamaica #ContactCenterCareers
Cameal is one of our itel Ops Managers â sheâs bubbly, outgoing and has a passion for developing fun, team-building activities that boost agent happiness, engagement and productivity! She knows what itâs like to start out as an agent, and has built her amazing career through hard work, training, and offering to help our engagement teams - itâs what allowed her to go from agent to Subject Matter Expert to Ops Manager in less than 6 years! During our #itelEXchange program, she even hosted one of her teammates from #itelHonduras, showing off our cutting-edge Chalmers site, as well as all the wonderful sights around Kingston, Jamaicaâ now thatâs an incredible experience that builds teamwork across our global itel locations â€ïž Come ask about joining the #itelfamily đ Contact us today! #itelCareers
Ready for something unique? Come join the best, at the Caribbeanâs fastest growing CX company! Weâre looking for enthusiastic, talented people who want to grow their careers in a workplace that feels fun, fresh, and on the cutting-edge. Weâre like a second family, so come join the team and feel like youâre home. Weâre looking for various roles in Sales & Customer Service: đ Loan Advisors đ Reservations Specialists đ Email & Chat Agents Enjoy great benefits, a fun environment, and competitive compensation, with all sorts of perks! Weâre waiting for you⊠Visit: https://www.itelinternational.com/careers/ #itelCareers #ApplyToday
Sometimes a job is more than a job - itâs a life-changing experience đ. Shanea, a single mom, finally found a career that allows her to be independent and financially secure. At itel, she has found a pathway that has allowed her to achieve her dream of having her own place, which has given her the freedom to be herself and to focus on making the best life for her son. Weâre proud to be part of your success story, Shanea đ. #JoinTheItelFamily #Apply #iamTeamitel
ÂĄHola! Bienvenidos a itel Honduras... Come check out our Honduras site in the bustling city of San Pedro Sula! Located in one of the towers of the ultramodern Altia Smart City complex, this site is cutting-edge, and features contemporary, breathtaking designs with gorgeous common spaces and easy access to Altara Mall, where employees can enjoy shopping, restaurants and on-site banking. Of course, we added our own itel flavor to our two floors of production spaces, with branded touches, inspirational artwork, and vibrant colors. Itâs also located along the cityâs main routes, so getting here is a breeze⊠Couldnât you see yourself working here? ÂżTe encantarĂa trabajar aquĂ? #EXploreitelHonduras #SanPedroSula
Lilian is a world-traveler with a passion for sharing ideas and best practices with others. She recently participated in our #itelEXchange program as a country host, welcoming others to #itelHonduras. It was a great experience, as she loves meeting new people and learning about different cultures. Her career at itel has sometimes surprised her â the way she quickly advanced to Head of Department, the trust she was shown, the opportunities for cultural exchange, and the way her contributions are always valued. But the thing she loves best about working here? That weâre a family, regardless of where we are. Thatâs why sheâs immensely proud to be part of #teamitel. #itelCareers #JoinTheItelFamily
Want a workplace where you can grow, like Miriam? Thereâs more to contact center careers than you think. At itel, there are exciting opportunities to learn, to meet new people and to explore different career paths like HR Coordinator, Operations Manager, CX Coach, Engagement Coordinator, you name it⊠The only limit is your imagination and becoming an agent is just the first step. Apply now! Check out our job openings at: https://www.itelinternational.com/careers/ #itelCareers #ContactCenterCareers #Apply #SkysTheLimit
Why does Denzil itel? It starts with âTâ â Teamwork! It doesnât matter which of our 7 countries you work in, weâre all a tight knit family, here to support each other and deliver amazing experiences for our customers. Itâs the reason Denzil has succeeded as an Ops Supervisor, and the secret behind unlocking your full âprofessionalâ potential. Come join #teamitel â your first step to a world-class career. #itelCareers #UniqueCareersForUniquePeople
Come #EXplore our beautiful Montego Bay location. What we like to call our âSilicon Valley by the Seaâ. This site has oceanfront views and a campus-like feel, with modern amenities and production spaces, fun chill rooms with game tables, and an on-site gym, plus stunning dĂ©cor with wall murals that tell our story as the first Caribbean born BPO. Thatâs right. Montego Bay is where it all started back in 2012, though originally in a small one room office. Weâve come a long way since then and though weâve upgraded to this amazing Silicon Valley-inspired building, Montego Bay continues to be the heart of many of itelâs activities. Can you see yourself here? One more reason youâll want to join #teamitel #itelMontegoBay #itelLife
Meet Marvin, a fun-loving Football enthusiast whoâs been with itel for the past 7 years. He may have started as an agent, but now heâs an Ops Manager who is coaching other agents towards success. Who knew one day heâd be traveling across our sites, meeting dozens of different people, experiencing different cultures and ways of working, which has helped him succeed personally, but has also helped him build and support other high performing teams. Learn more about the diversity that inspires him, the hard work that defines him, and the dreams he has made into reality #DreamBig Anything is possible when you join #teamitel đ
Did someone say #fun in the workplace? Yes, please! At itel, we think hard work deserves a little fun and itâs people like Sherrica who plan exciting events and activities for our team members to enjoy, elevating the everyday from âbusiness as usualâ to âitel-level excitementâ! Come join our team of fun-loving professionals, be #teamitel đ
Ready to expand your horizons like Shalma? If, like her, youâre a communicator, a problem solver, someone who wants exposure to different cultures, businesses, and industries â you couldnât ask for a better career. With #teamitel, every day is an opportunity to learn and grow, both personally and professionally. In a place that welcomes you, like family. Come explore our #careers. Contact us today or visit: https://www.itelinternational.com/careers/
Come EXplore #itelGuyana through our virtual tour⊠In the capital of Georgetown, in the heart of the city, youâll find our modern and spaciously designed floors, nestled in a sleek 7-story high-rise. Close to transit hubs and the heart or Guyanaâs retail district, we styled this location the âitel wayâ with vibrant decorative art, modern amenities, and those little touches that make employees feel inspired and excited to come to work. Trust us, youâll want to join #teamitel after coming for a visit
Krishna is normally an introverted gamer, but itel brings out his outgoing side when he steps onto the floor as an Ops Supervisor. He went from frontline agent to supervisor within 3 months of joining itel and his career journey continues, as heâs found a role that allows him to show his true potential. He also had the unique opportunity to play host to a visiting iteler from another site, allowing him to share his knowledge, best practices, and culture with other members of #teamitel. What a great way to enhance #teamwork #itelCareers đ
Best Jamaica Tours & Excursions
Claude Clarke Avenue