Sondos Technology & Consulting

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Sondos Technology & Consulting

Permit Sondos to be the lens of your customers. With small changes, you will have a measurable impact on your company.
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Sondos Technology & Consulting is a CX consulting company specialized in offering unique approaches for organizations to control their customer experiences and change feedback into desirable outcomes. Our approach will increase your reputation, customers, customer retention, loyalty and profit by improving your product, process and providers based on your customer feedback, needs and values.

02/09/2024

Transforming Bank Customer Experience with Sondos!

Struggling to deliver a seamless experience across all channels? We’ve got you covered!

Our VoC solutions are designed to turn challenges into opportunities, ensuring your customers enjoy top-tier service, whether they’re at a branch, ATM, or online.

Swipe through our carousel to discover how we can elevate your bank’s CX game.

https://lnkd.in/dAZA3tXF

03/08/2024

تحياتنا وتهانينا القلبية من شركة سندس للتكنولوجيا والاستشارات.
يسر شركة سندس للتكنولوجيا والاستشارات أن تقدم أحر التهاني والتبريكات إلى صاحب الجلالة الملك عبد الله الثاني وجلالة الملكة رانيا العبد الله، وسمو ولي العهد الأمير الحسين بن عبد الله الثاني وسمو الأميرة رجوة الحسين بمناسبة قدوم مولودتهما الجديدة إيمان.
مبارك للعائلة المالكة وللشعب الأردني بهذه المناسبة السعيدة!

31/07/2024

In today’s fast-paced digital world, it’s easy to get caught up in the latest tech trends. However, no technology can replace the value of a well-thought-out strategy and meticulous planning. The real magic happens when innovative technology is seamlessly integrated with a solid strategy, creating an exceptional customer experience.

Remember, technology is a tool—not a substitute for vision and ex*****on. A successful customer experience strategy starts with understanding your customers’ needs and designing a journey that exceeds their expectations.

Let’s focus on creating a balanced approach where strategy leads and technology follows, enhancing every step of the customer journey.

26/07/2022

We are pleased to announce the release of our new website. It is now live and can be found at the following address:

https://sondostech.com/

21/02/2022

Tracking key milestone and experiences along the employee journey through:

1) Hiring Surveys
2) Onboarding Surveys
3) Engagement Surveys
4) Training feedback surveys
5) Exit Surveys

20/02/2022

Helping healthcare providers capture patients feedback and turn them into actionable insights for everyone, ranging from frontline and support staff to physicians and executives.

17/02/2022

The founders’ passion in establishing a company presents the best system for identifying, measuring, analyzing and improving the customer experience through controlling the performance.

16/02/2022

Total Customer Experience (TCE) is about taking a holistic view of your customers. By integrating different data sources (customer, operational, financial, employee, partner), you are able to get a seamless, comprehensive view of your customers

15/02/2022

1) personalize the customer experience
2) increase brand loyalty
3) increase customer satisfaction
4) increase sales and profits.

14/02/2022

1) Online Reporting System: Sondos provides an online reporting system which collects the results of each customer's answers directly.

2) Direct Notification: Sondos system provides an instant notification to be delivered via email to the in charge person of each department separately in case the customer has a problem.

13/02/2022

The practice of organizing customers into specific groups possessing similar goals or characteristics. Customer profiles can be based on multiple identifiers, including demographics, location, hobbies, preferred social media channels, likes/dislikes, shopping patterns, psychographics.

10/02/2022

What are the pillars that Sondos stands on?

09/02/2022

Sondos Customer Experience System has been created to assist companies in different sectors to link their customer needs with their internal operation quality to build the best customer experience,

08/02/2022

For our employees: To be the employer-of-choice by presenting professional environment that can build future talent.

For our Shareholders: To create brand value for the future growth

For our community: To participate in improving the quality of life.

07/02/2022

Email: Through sending personal invitation to each customer by their name to fill the survey by email via entering a URL link.
SMS: By sending the URL of the survey to the customer's smartphones.
Fixed Link: Can be used on tablets or kiosks.
Call Center: Sondos has a well-trained team to conduct the survey via its regional call center.

06/02/2022

What are the sectors in which Sondos provides services to?

01/02/2022

Predictions and Trends for Customer Experience in 2022

30/01/2022

كل عام وجلالة الملك عبدالله الثاني بن الحسين بخير

27/01/2022

Net Promoter Score, a simple, accurate, and intuitive way to gauge customer loyalty which easily increases your customer’s loyalty.

27/01/2022

Customer service is what happens at the front line between someone receiving a product or service the business that is providing it.

Customer centricity is a value that informs the behavior of the entire organization.

23/01/2022

Businesses must rapidly evolve to perform beyond expectations and to shift towards a hybrid customer experience which means that they need to focus their innovative and creative efforts on customer journeys, not channels and building a unified CX mindset and culture in the organization.

18/01/2022

Sondos CX platform helps you customize your survey and employ your brand’s colors, logo, and other identifying information that make it recognizable to your customers.

16/01/2022

When you start receiving feedback, will know exactly where to focus on, which will help you to stay closer to your customers’ and that equals a better reputation.

13/01/2022

It’s an easy process now to evaluate what your customers’ need and to keep track of your business, QR codes made it very accurate and quick to get customer’s feedback, How?
A QR code for your survey contains a direct link to your survey. You can include the QR code on receipts, posters, or any print media to reach your recipients and collect feedback, quickly and easily.

09/01/2022

When giving your customers the best experience, that will immediately build loyalty, trust and create real connection.

06/01/2022

Customer journey is a process that gets you closer to your customers to enhance the experience.

04/01/2022

A representation of the overall story from a customer’s perspective of their experience with an organization, service, product or brand.

31/12/2021

We wish you a happy safe new year.

29/12/2021

- Form a trained team in CX
- Be flexible with your employees
- Take feedback from your team
- Link employee culture to customer outcomes
- Provide tools that would deliver CX success

26/12/2021

Merry Christmas and Happy Holidays from Sondos to all of you.

Address

Karadsheh Towers برج الكرادشة, Mecca Street 2
Amman
11941

Website

https://www.sondostech.com/

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Why Choose Sondos? #customerexperience #customerexperiencemanagement #cx #voiceofcustomer #experiencemakers

What are the sectors in which Sondos provides services to? #Sondos #CX #CustomerExperience #Satisfaction #Solutions #Quality #Feedback

Customer journey is a process that gets you closer to your customers to enhance the experience. #Sondos #CX #CustomerExperience #Satisfaction #solutions

We wish you a happy safe new year. #Sondos #CX #CustomerExperience #Satisfaction #Solutions #Analytics #Dashboards #new_year

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Our Story

Our approach will increase your reputation and customers, customer retention, loyalty and profit by improving your product, process and providers based on your customer feedback, needs and values. Permit Sondos to be the lens of your customers. With small changes, you will have a measurable impact on your company.

Visit sondosmr.com for more information or contact us at: [email protected].