19/08/2016
The forum shall be structured into the following three components:
• Topical presentations delivered by notable hospitality industry experts on:
Pillars of customer service excellence; the 3D service delivery model; systems support to customer service delivery; inclusion of technology and innovativeness in customer service; setting scalable service standards; and using “Signature Attributes” to differentiate the hospitality product mix.
• Guest Speakers:
Who shall share key note address on “ The need for classification and listing on rated hospitality establishments in the Region”
• A Cocktail:
That shall provide a relaxed opportunity for workshop participants to interact, network and share experiences with hospitality industry stakeholders.
The forum shall be structured into the following three components:
• Topical presentations delivered by notable hospitality industry experts on:
Pillars of customer service excellence; the 3D service delivery model; systems support to customer service delivery; inclusion of technology and innovativeness in customer service; setting scalable service standards; and using “Signature Attributes” to differentiate the hospitality product mix.
• Guest Speakers:
Who shall share key note address on “ The need for classification and listing on rated hospitality establishments in the Region”
• A Cocktail:
That shall provide a relaxed opportunity for workshop participants to interact, network and share experiences with hospitality industry stakeholders.
