We are a hospitality-based company....GUIDES:We not only provide tour guides & escorts,but the very professional ones:Mountain & Rock Climbing Guides,Quad,Trek,Safaris &
Cultural Guides,Skiing,Bungee Jumping and Water Sport Guides,Aircraft,Helicopters,Hot Air Balloon,When requested,we also provide special language guides or translators....TRANSPORT:all types of transport:small vehicles for hire,to
ur vans,land cruisers,shuttle buses ranging from 22-51 setters as well as over land trucks for safaris,lorries for transport,air transport: AIR TICKETING from all destinations around the world,hot air balloons among many other air sport & water sport facilities:speed boats,canoes,dhows etc. ACCOMMODATION...we offer hotel bookings,bush camps,homestays,hostels,apartments hiring & any other accommodation as per our clients needs.We assist hotels in marketing their venues for either TEAM BUILDING,conferences,meals or even accommodation by the very many FAM Trips we organize for or on behalf of the said facilities. MICE...We associate our selves with MICE exhibitors who normally include National and Regional Tourist Organizations; Tour Operators; Travel Agents; Hotels and Hotel Chains; Health Spas and Resorts; Adventure Tourism; Airlines; Car Rentals; Guides; and Travel Accessories/Equipment to enhance travel and tourism experiences. our other services include:Accommodation & Transport,Itinerary Planning,Quotations & Preparations,Bookings, Confirmations & Ground Handling,Airport transfers; Air ticketing,Special interest groups such as Golfing, Honeymoon, Bird watching, fishing,GORILLA & CHIMPANZEE safaris & others,Beach,Lodge,Bush Camp,hotel bookings,Water rafting in Kenya,Uganda,People’s cultural programs & Group tours,Tour packages to Uganda,Tanzania and Kenya,Rwanda,Ethiopia and Burundi
BACKGROUND INFORMATION
1INTRODUCTION
Professional Tour Guides &Transporters is an indigenous “forward looking” Tours and Car hire Transport Company based at UniAfric House Koinange Street, Nairobi .All our car rental services are carbon free, we calculate the carbon foot print of the services and offset by planting trees in gazette forests at no extra costs to our customers.The Company is a relatively new concept in the tourism industry launched in the year 2007 with the prime goal of providing professional and tidy transport standards to all concerned parties in the industry. Some experienced personnel who are fruits of Kenya’s leading Tourism Training Institutions and who have gathered extensive knowledge in safari transport fields this concept
Since its establishment Professional Tour Guides & Transporters has laid a strong emphasis on the highest professional standards and ethics in its operations. All our transport service bears the unmistakable cachet for long-standing, tried and tested travel comfort and hospitality values – a characteristic that has been envied by our competitors ever since! We cater for all segments without segregation from individuals to corporate clients.Our aim is to revolutionize transport in Kenya’s safari industry .As you might be aware, most safari operators are now relying on fleet management firms for their safari transport and to minimize fleet maintenance costs. Being a private company operating in Nairobi, Professional Tour Guides & Transporters strives to provide unique and seamless transport solutions to those who value professionalism and quality
2. MEMBERSHIP & AFFLIATIONS
Professional Tour Guides & Transporters is not only fully licensed but is also recognized by some leading professional travel and tourism associations such as Sustainable Travel and Ecotourism Society of Kenya (www.ecotourismkenya.org ) among many others in which we retain membership.
3. RELIABILITY AND QUALITY ASSUARNCE
Professional Tour Guides & Transporters has portrayed an outstanding sense of professionalism and we continue to grow as we expand our customer reach. In addition to operational stability, our organizational stability is important to note as well. We have maintained the same sort of organizational structure and still retain a great majority of our employees from Professional Tour Guides & Transporters early days. Those who have used our services have learnt t rely on our expertise , our experience and our infrastructure – but above all it is our personalized transport solutions that have made them royal to us. Our dedicated transport and car rental department will always be to glad to offer you tailour-made safari transport and car hire solutions especially for your needs. We only hire professionals “the Crème de le Crème” .We strongly believe in modern business management principles, professionalism and travel ethics , this is why Professional Tour Guides & Transporters leads the way in offering the finest when it comes to driver guides. We brag of a pool made up of highly professional “hand picked” drivers in this industry-highly disciplined and responsible! IN SUMMARY, PROFESSIONAL TOUR GUIDES & TRANSPORTERS;
Always your ambassadors, representing your company image-not ours, while on your duty. Are extremely well read, particularly in the field of wildlife, bird life, plants, cultures, eco systems, ecology and have ample field experience and excellent knowledge about photography. Have strong interpretation, communication and interpersonal skills. Are always team-players and interact well with your guests. Are always honest, gentle, smiling and helpful to your guests. Are always immaculately dressed in your company uniform, if provided and at all times during the safari. We have a standard plain khaki/jungle green uniform that can be used if you want. Time-conscious and understands hotel check-in and check-out procedures. Never drink alcohol while on safari and declines alcoholic offers from guests. Never use cell phone while driving or in presence of your guests. Always drive cautiously and carefully as they are courteous to other road users. Does not value tips to much and puts service delivery first. We have been providing tourism support to a clique of tour companies and related operators as well as Non-Profit making organisations (NGO’s) not to mention the transport services that have been the centre of our operations.
4. CONTINUED TRAINING OF STAFF
Towards our unmatched scale of professionalism, we decided to undertake several steps in order to ensure a unique systematic flow of professional services to our highly esteemed partners in the industry .All Professional Tour Guides & Transporters staff undertakes refresher courses in their relative professions plus a general one in Travel and Tourism at large, during low seasons. Utalii College, Career for Tourism Training Center and Research (CTTR) based at the Wildlife Clubs of Kenya Headquarters and Kenya College of Accountancy (KCA) are namely our prime program organizers .This initiative has inevitably proved superior, as our personnel remain well informed in different trends that pioneer the industry, thus providing our partners with continued up to date services. All Professional Tour Guides & Transporters staffs are truly professionals not only due to the continue training (but thanks to their moral upbringing and unique approach to solution finding), eloquence and their “must novice” etiquette that has become the Professional Tour Guides & Transporters family tradition. Professional Tour Guides & Transporters has drivers with knowledge in different foreign intellectuals; mainly drivers and tour leaders and the main being French, Germany, Spanish, Italian, Japanese, Russian and Chinese in addition of the fact that they all speak fluent English. We are currently in the final stages of implementing this new goal that we truly believe will remain a most important one for the players in the Industry .All our driver guides /tour leaders undergo first aid courses at the St. John’s Ambulance plus basic mechanic lessons and always refresh them during every low season period.
5. OUR VEHICLES
Professional Tour Guides & Transporters maintains a fleet of over 200 safari vans(mini-buses),60 Toyota land cruisers/rovers , 30 4x4 SUV’s (Toyota Rav 4s, Suzuki Grand Vitara’s),Overland Trucks,25 Toyota Prado’s TX,35 clean assorted cars available either on self drive or chauffer driven .In addition , we have 10 ‘air conditioned’ 25,33 and 51 coach buses for group movements ,safaris and excursions. We provide excellent back-up service in the field and we make replacements in time, should there be a need. All our minibuses are clean, dent free, well maintained with no dust inlets. They have comfortable seats fitted with seat belts. All the vehicles are fully air conditioned and fitted with a high frequency H/F radio with a radius of 5,450 km , fully stocked first aid kit, Kenya and East Africa Maps, a range of Jonathans Scotts’ Field guide books, a cooler box, ashtrays , 2 spare wheels , mud guard , a shovel, a panga a tow rope and basic tool box. All our operations are on a 24-hour basis.
6. OUR COMPETITIVE ADVANTAGE
We offer reliable and proven range of vehicles for hire at competitive prices.Our vehicles range from small saloon vehicles, to buses & four wheel drives either on self drive or chauffer drive. We have a wide choice of carefully selected rental across the East Africa Suitable for a wide range of activities such as city tour driving, off road safari to all major group movements. We have at your disposal a car of your budget and requirement from small town-running saloon cars, big luxurious limousines to special utility off-road vehicles in top condition.Also on our fleet we have special game-viewing safari vehicles for photography/filming vehicle are also available for hire. Contact our team of dedicated car-rental department to advice or guide you in all your rental needs across East Africa today! Please note that some features mentioned above may not be found in some cars.Please clarify at booking
