Complaints Board

Complaints Board ComplaintsBoard stands as a reputable platform, not only for resolving complaints but also for providing genuine reviews.

Over the past 20 years, we've helped nearly 100,000 customers in settling their issues 💪 Over the past 20 years, we've helped nearly 100,000 customers in settling their issues. Our dedication to continuous improvement ensures better communication between companies and customers.

▶︎ What Companies Wish You Knew About Feedback ◀︎⠀We’ve all been there - you buy something, try a service, and things ei...
04/02/2025

▶︎ What Companies Wish You Knew About Feedback ◀︎
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We’ve all been there - you buy something, try a service, and things either go great or... not so much.
So you leave a review or file a complaint, hoping it makes a difference.
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But have you ever thought about how companies actually see your feedback?
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👉 Here’s the thing: businesses WANT feedback. But there are a few things they wish more people knew.
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🔹 Saying “Terrible service” doesn’t help as much as you think. Frustration is understandable, but specific details are what actually lead to change. What went wrong? How could it have been better? The more constructive, the more useful.
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🔹 They do read your reviews - even if they don’t reply. Some brands respond publicly, some handle things internally, but most take customer feedback seriously. Your voice isn’t just floating into the void.
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🔹 Not all feedback has to be negative. Companies appreciate hearing what they did right, too. If you had a great experience, letting them know increases the chances that they’ll keep doing things that way.
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So, next time you leave a review, think about how it can actually help - not just you but other customers and even the business itself.
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What’s the most useful feedback you’ve ever given or received? Let’s talk in the comments! 👇

10/01/2025

Did you know that on ComplaintsBoard.com, users can write not only complaints but also reviews, rating companies from 1 to 5 stars?
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But have you ever thought about the difference between a review and a complaint? Let’s break it down 💪
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🔹 A review is an overall evaluation of your experience. It can be positive, neutral, or negative and typically includes a star rating. Consider it a summary of how you feel about a product or service.
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🔹 A complaint, however, focuses on a specific issue or problem. It’s a detailed explanation of what went wrong and why you’re unhappy, usually written with the hope of resolving that issue.
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▶︎ Both reviews and complaints are important:
- Reviews help other customers decide whether to trust a business.
- Complaints give businesses a chance to fix mistakes and improve their service.
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So, whether you want to share your thoughts or raise a specific issue, our platform has a space for your voice.
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What do you usually write - reviews or complaints? Let us know in the comments! 🙌

06/01/2025

Starting the new year with a discussion about customer loyalty and the art of listening!
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Want loyal customers? It’s not about flashy ads or big discounts - it’s about listening. Truly listening.
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Here’s why the art of listening is the secret to loyalty:
1️⃣ Listening builds trust. Customers want to feel valued. When they know their voice matters, they’re more likely to stick with your brand 🤝
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2️⃣ You learn what they really need. Honest feedback is a treasure trove of insights that help improve your products or services.
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3️⃣ It turns problems into opportunities. Addressing complaints effectively shows customers you care, often turning a negative experience into a lifelong connection.
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4️⃣ It creates emotional bonds. People remember how you made them feel. Listening fosters relationships that go beyond transactions.
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Loyalty isn’t just about selling - it’s about building genuine connections. Customers who feel heard become your strongest advocates.
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Have you ever experienced a brand that truly listened to you? Or are you that brand? Let’s discuss it in the comments below! 👇

Merry Christmas and Happy New Year, everyone! May your holidays be filled with happiness, love, and unforgettable moment...
24/12/2024

Merry Christmas and Happy New Year, everyone! May your holidays be filled with happiness, love, and unforgettable moments! 🎄

See you next year! 🫶

18/12/2024

Have you ever experienced a moment when it felt like your car was falling apart beneath you? That’s what our reviewer, Kristi, has been facing with her KIA!
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Here are the problems Kristi has faced:
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- The car has a slow acceleration response at traffic lights.
- The tire sensors and collision sensors do not work correctly.
- Lane assist pulls the car off the road or into oncoming traffic.
- There is intermittent power loss while driving.
- The lights, including the high beams, fail (there is no fix for this recall).
- The car randomly engages the parking brake.
- Most worryingly, the car went into reverse while she was stopped at a traffic light, damaging the bumper.
- Kristi also experiences unexpected coolant loss and problems with the internal wiring.⠀
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Despite contacting Kia America and facing a $8200 repair estimate, the service department still can’t pinpoint the cause of the problems. To make matters worse, insurance refused to cover it, and Kristi has been without a car for over 2 months! 😤
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Take a look at the video attached to see some of these issues in action. What are your thoughts on this? Have you ever dealt with something similar with your car or KIA’s customer service?
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Watch the video and read the full complaint for all the details: https://www.complaintsboard.com/2005-kia-sedona-will-never-buy-kia-again-c1982620
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Let us know what you think in the comments! 👇
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Let's now talk about the evolution of consumer complaints.⠀Gone are the days of handwritten complaint letters sent by ma...
11/12/2024

Let's now talk about the evolution of consumer complaints.
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Gone are the days of handwritten complaint letters sent by mail, waiting weeks for a response. Today, it’s all about instant feedback and online reviews!
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Then:
▪️Complaints were private, formal, and slow to resolve.
▪️You had to mail your letter and hope for a response.
▪️Only the company (and maybe a few friends) heard your concerns.
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Now:
▪️Reviews are public and immediate, posted on platforms like social media and review sites like ComplaintsBoard.com 😊
▪️Companies respond faster to maintain their reputation.
▪️Your voice reaches millions, influencing other consumers.
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Consumer complaints have evolved into a powerful tool for accountability and change. But with great power comes responsibility; constructive feedback helps everyone improve!
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What’s your take on this shift? Do you prefer the old-school approach or the digital revolution? Share your thoughts below! 👇

We often focus on the negative aspects and share complaints in our posts, but let's remember to celebrate the positive t...
04/12/2024

We often focus on the negative aspects and share complaints in our posts, but let's remember to celebrate the positive things! There's so much good out there, and it would be great to highlight that too!

So today, let’s discuss 5 signs of an excellent customer service experience. And if you know more, share them in the comments!
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Here are the top five signs that a company really cares about their customers:
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1. Quick responses. They get back to you fast, so you’re never left waiting!
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2. Empathy first. They listen to your concerns and truly try to understand how you feel ❤️
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3. Clear communication. They keep things simple, without any confusing jargon.
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4. Follow-ups. They check in to make sure everything is resolved, even after your chat wraps up.
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5. Effective solutions. They don’t just say sorry; they roll up their sleeves and fix the problem!
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Awesome service is all about building trust and making you feel valued. 🤝
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Have you had a great customer service experience like this? We’d love to hear your story below! 👇

01/11/2024

Starting November with the top 3 complaints from October, so you don't miss out on what matters.
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◼️ https://www.complaintsboard.com/frys-food-discrimination-by-management-c1979128: outrageous story of poor service at Fry's Food Stores, backed by an audio recording.
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◼️ https://www.complaintsboard.com/gulf-air-damage-bag-c1978786: this is a short review of Gulf Air, featuring a very telling video of a heavily damaged suitcase labeled "fragile." We hope the airline takes note - tickets aren't cheap these days.
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◼️ https://www.complaintsboard.com/al-futtaim-group-formal-complaint-regarding-persistent-and-hazardous-issues-with-ram-truck-c1977741: a detailed complaint about a broken truck from Al-Futtaim Automotive that only lasted a few months after purchase (with photos and video).

Our author, Maria Vaughan, has prepared a comparison article on Halloween-themed subscription boxes for you. ⠀We might b...
30/10/2024

Our author, Maria Vaughan, has prepared a comparison article on Halloween-themed subscription boxes for you.
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We might be a bit late with this topic, but the good news is that Halloween comes around every year, so don't forget to bookmark this post, as our comparisons will definitely come in handy!
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👻 Read the article: https://articles.complaintsboard.com/halloween-boxes

Boo! 👻 We’re excited to be back in your feed after taking a little break for almost two months. While our return may not...
30/10/2024

Boo! 👻 We’re excited to be back in your feed after taking a little break for almost two months. While our return may not be marked by fanfare, we come with important updates and fresh insights to share!
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1. We've launched our Community blog with handy articles we’ll keep growing. Got a topic in mind? Drop it in the comments; we’d love to practice our writing skills for you!
▶︎ https://articles.complaintsboard.com
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2. Our X (a.k.a. Twitter) channel is back! Follow along for all our latest.
▶︎ https://twitter.com/ComplaintsBoard
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3. Big changes are coming soon for reviewers and businesses. We’re eager to share the details, but we’ll keep it quiet for now. 🤫
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That's it for now, but we have plenty more surprises for you!
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Stay tuned, and happy Halloween! 🎃

12/08/2024

Our reviewer B. experienced issues with their vehicle after repairs at Midas. A different mechanic later discovered that the upper control arms were dangerously loose, revealing that the work done by Midas was inadequate.
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This situation is quite similar to needing the opinions of 2-3 doctors to get an accurate diagnosis. It would be nice to get a second opinion on car repairs too, if only it didn’t come with such a high price tag 😢
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▶️ You can watch the full analysis by a professional mechanic in the video below, and read the entire complaint here: https://www.complaintsboard.com/midas-charged-for-work-not-done-properly-almost-causing-a-fatal-accident-c1973007
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Our promised article on hotel safety. Don't forget to share your own tips, as they can truly help others 🙌⠀⠀🔐 Use the De...
05/08/2024

Our promised article on hotel safety. Don't forget to share your own tips, as they can truly help others 🙌
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🔐 Use the Deadbolt and Security Lock
As soon as you check into your room, make sure to use the deadbolt and any additional security lock. These simple mechanisms can provide an extra layer of protection against unauthorized entry.
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🚫 Keep Your Valuables Safe
Use the in-room safe to store your valuables like passports, money, and electronics. If your room doesn’t have a safe, consider using a portable travel safe, or lock your valuables in your suitcase with a TSA-approved lock.
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🚪Bring a Door Stopper
For an extra level of security, pack a small door stopper in your luggage. Placing this under your door can prevent it from being opened from the outside, even if someone has a key.
A quick search on popular marketplaces showed that a door stopper isn't expensive, making it a practical option for protecting yourself and your belongings.
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📹 Check for Hidden Cameras
If you're as big a social media user as we are, you've probably seen lots of videos of people checking (and sometimes finding) hidden cameras in their hotel rooms, so this warning isn't made up.
Use your smartphone to scan for any hidden cameras. Look for unusual or out-of-place items in the room, and use your phone's flashlight to check for reflective lenses.
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#️⃣ Don’t Announce Your Room Number
When checking in, if the hotel staff says your room number aloud, ask them to write it down instead. Yes, unfortunately, these days even the walls have ears.
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🔇 Use the 'Do Not Disturb' Sign
When you’re not in the room, hang the 'Do Not Disturb' sign on your door. This gives the impression that someone is inside, deterring potential thieves. The author of this post tried this life hack, and it works. But don't rely on it as your only option to secure your room.
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🗝️ Keep Your Room Key Safe
Treat your room key as you would your house key. Don’t leave it lying around in public places. If you lose it, inform the hotel immediately so they can deactivate it and issue you a new one.
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🤝 Meet Visitors in the Lobby
If you’re meeting someone you don't know well, arrange to meet them in the hotel lobby or a public area rather than in your room. Unless it's your mom 😍
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👀 Check the Peephole
It seems like a simple tip, but still, before opening your door to anyone, use the peephole to see who’s there. And if there's no peephole, don’t hesitate to ask out loud the familiar childhood question: "Who is it?"
If you’re not expecting anyone, call the front desk to verify the visitor’s identity.
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📋 Travel Insurance
Lastly, consider getting travel insurance that covers theft or loss of personal items. It provides peace of mind and can help you recover financially if anything goes missing.
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By following these simple tips, you can make your hotel stay safer and more enjoyable 💪

Do you have any personal tips or tricks for staying safe in hotels? Share them with us in the comments!

02/08/2024

Our reviewer Sita001 experienced a true combo during their stay at one of the Radisson Hotels (specifically the Radisson RED London Gatwick Airport).
🤌 This story has it all: a broken door lock, an opened suitcase, a noisy AC, and poor customer service.
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It's a very detailed post, so we recommend you click on the link and read it in full: https://www.complaintsboard.com/radisson-hotels-i-had-3-reservations-that-were-made-via-agoda-for-radisson-c1972627
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🔹 In light of this, we'll soon be posting some tips on how to keep yourself safe during a hotel stay, as this topic is both popular and crucial. Stay tuned! 🙌

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15/07/2024

This video gained many views on our YouTube channel in just a few days. We thought it would be unfair not to share it with our readers on Facebook.

👉 Here’s what happened:
An Xfinity customer claims a salesperson lied to delay filing a complaint. The video shows the employee refusing to provide written proof and lying to make the customer leave.

► Read the full story: https://www.complaintsboard.com/comcast-xfinity-b112031/page/3

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08/07/2024

You guessed it: the issue of unreliable delivery services continues to concern us, and we want to share another outrageous case experienced by our reviewer Squirrely Ry with a delivery from UniUni:

"I had a package handed over to this company for delivery, and I wasn’t sure how to feel. The tracking was great and updated, photos were taken for delivery, but they..."

► Read the full review here: https://www.complaintsboard.com/uniuni-b159505

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Videos

Starting the new year with a discussion about customer loyalty and the art of listening! ⠀ Want loyal customers? It’s not about flashy ads or big discounts - it’s about listening. Truly listening. ⠀ Here’s why the art of listening is the secret to loyalty: 1️⃣ Listening builds trust. Customers want to feel valued. When they know their voice matters, they’re more likely to stick with your brand 🤝 ⠀ 2️⃣ You learn what they really need. Honest feedback is a treasure trove of insights that help improve your products or services. ⠀ 3️⃣ It turns problems into opportunities. Addressing complaints effectively shows customers you care, often turning a negative experience into a lifelong connection. ⠀ 4️⃣ It creates emotional bonds. People remember how you made them feel. Listening fosters relationships that go beyond transactions. ⠀ Loyalty isn’t just about selling - it’s about building genuine connections. Customers who feel heard become your strongest advocates. ⠀ Have you ever experienced a brand that truly listened to you? Or are you that brand? Let’s discuss it in the comments below! 👇

Kia Owner’s Nightmare: Multiple Safety and Maintenance Issues 💥🚗
Kia Owner’s Nightmare: Multiple Safety and Maintenance Issues 💥🚗

Have you ever experienced a moment when it felt like your car was falling apart beneath you? That’s what our reviewer, Kristi, has been facing with her KIA! ⠀ Here are the problems Kristi has faced: ⠀ - The car has a slow acceleration response at traffic lights. - The tire sensors and collision sensors do not work correctly. - Lane assist pulls the car off the road or into oncoming traffic. - There is intermittent power loss while driving. - The lights, including the high beams, fail (there is no fix for this recall). - The car randomly engages the parking brake. - Most worryingly, the car went into reverse while she was stopped at a traffic light, damaging the bumper. - Kristi also experiences unexpected coolant loss and problems with the internal wiring.⠀ ⠀ Despite contacting Kia America and facing a $8200 repair estimate, the service department still can’t pinpoint the cause of the problems. To make matters worse, insurance refused to cover it, and Kristi has been without a car for over 2 months! 😤 ⠀ Take a look at the video attached to see some of these issues in action. What are your thoughts on this? Have you ever dealt with something similar with your car or KIA’s customer service? ⠀ Watch the video and read the full complaint for all the details: https://www.complaintsboard.com/2005-kia-sedona-will-never-buy-kia-again-c1982620 ⠀ ⠀ Let us know what you think in the comments! 👇 ⠀ #CarTroubles #KiaComplaint #CarSafety #kiacustomerservice

Serious concern about spoiled food from Save-a-lot
Serious concern about spoiled food from Save-a-lot

We don’t even know what to say about the complaint we received from our reviewer, Murphy 🤔 Save A Lot has a lot to think about. ▶︎ Read the complaint: https://www.complaintsboard.com/save-a-lot-b126522#c1980638

Beachsissi’s poor quality and awful customer service
Beachsissi’s poor quality and awful customer service

We thank our reviewer, JeannieCeee, for such a detailed and thorough review of the quality of the products sent by Beachsissi You can read the full post here: https://www.complaintsboard.com/beachsissi-beachsissi-is-a-scam-site-conducting-false-advertisement-c1974874 (where the unpleasant details of Beachsissi’s customer service are also revealed). Don’t forget to share your own stories about any unfortunate orders. ____________ #Beachsissi #PoorQuality #CustomerService #RefundIssues #ConsumerRights #ComplaintsBoard #OnlineShopping

Uncovering dangerous issues missed by Midas 🔧
Uncovering dangerous issues missed by Midas 🔧

Our reviewer B. experienced issues with their vehicle after repairs at Midas. A different mechanic later discovered that the upper control arms were dangerously loose, revealing that the work done by Midas was inadequate. ⠀ This situation is quite similar to needing the opinions of 2-3 doctors to get an accurate diagnosis. It would be nice to get a second opinion on car repairs too, if only it didn’t come with such a high price tag 😢 ⠀ ▶️ You can watch the full analysis by a professional mechanic in the video below, and read the entire complaint here: https://www.complaintsboard.com/midas-charged-for-work-not-done-properly-almost-causing-a-fatal-accident-c1973007 ⠀ __________________________ ⠀ #Midas #AutoRepair #VehicleSafety #CustomerComplaint #MechanicDiscovery #CarMaintenance #RepairIssues #ConsumerRights #ComplaintsBoard #UnsafeRepairs #refundrequest

Radisson Hotel combo: broken door lock, opened suitcase, noisy AC, and poor customer service
Radisson Hotel combo: broken door lock, opened suitcase, noisy AC, and poor customer service

Our reviewer Sita001 experienced a true combo during their stay at one of the Radisson Hotels (specifically the Radisson RED London Gatwick Airport). 🤌 This story has it all: a broken door lock, an opened suitcase, a noisy AC, and poor customer service. ⠀ It's a very detailed post, so we recommend you click on the link and read it in full: https://www.complaintsboard.com/radisson-hotels-i-had-3-reservations-that-were-made-via-agoda-for-radisson-c1972627 ⠀ 🔹 In light of this, we'll soon be posting some tips on how to keep yourself safe during a hotel stay, as this topic is both popular and crucial. Stay tuned! 🙌 -------------------- #HotelNightmare #CustomerServiceFail #HotelReview #TerribleExperience #travelproblems #RadissonRED #radissonredlondongatwickairport #RadissonHotels #radissonredlondon #complaintsboard

Sunwing Travel Group - Extremely disappointing 🤒
Sunwing Travel Group - Extremely disappointing 🤒

🌴 A detailed yet outrageous story from our reviewer C Medina about their vacation at H10 resort, Ocean Blue and Sand in Punta Cana, organized by the travel agency Sunwing Vacations: https://www.complaintsboard.com/sunwing-travel-group-ocean-blue-and-sand-punta-cana-dominican-republic-c1972276 Considering that vacations are not getting cheaper each year, can travel agencies really afford such disorganization? 🤔 _________ #Sunwing #TravelFail #VacationFiasco #PuntaCana #OceanBlueAndSand #CustomerService #TravelReview #ComplaintsBoard #VacationProblems #TravelIssues

Caught on camera: Xfinity sales person lying to customers
Caught on camera: Xfinity sales person lying to customers

This video gained many views on our YouTube channel in just a few days. We thought it would be unfair not to share it with our readers on Facebook. 👉 Here’s what happened: An Xfinity customer claims a salesperson lied to delay filing a complaint. The video shows the employee refusing to provide written proof and lying to make the customer leave. ► Read the full story: https://www.complaintsboard.com/comcast-xfinity-b112031/page/3#c1806792 ______ #Xfinity #CustomerComplaint #SalesScam #CaughtOnCamera #ConsumerRights #MobileService #PortlandOR #XfinityMobile #CustomerService #Expose #ComplaintsBoard

Caught on camera: Uniuni delivery throws package at door
Caught on camera: Uniuni delivery throws package at door

You guessed it: the issue of unreliable delivery services continues to concern us, and we want to share another outrageous case experienced by our reviewer Squirrely Ry with a delivery from UniUni: "I had a package handed over to this company for delivery, and I wasn’t sure how to feel. The tracking was great and updated, photos were taken for delivery, but they..." ► Read the full review here: https://www.complaintsboard.com/uniuni-b159505#c1929289 ______ #DeliveryFail #ShippingNightmare #CustomerExperience #PackageHandling #CourierIssues #DeliveryReview #UniUni

SpeedX driver throws package 📦
SpeedX driver throws package 📦

It seems like couriers will never learn to deliver packages carefully 🙄 Our reviewer's case is just another example. She said: "The driver threw my package at my front door. I guess he didn’t want to walk that far. I ran outside and asked him if he threw my package, and he said no. I have it on camera!" ► Read the review here: https://www.complaintsboard.com/speedex-courier-b119976#c1970667 We hope SpeedX will notice this and talk to the driver. ⠀ ⠀ Have you ever experienced such careless behavior from courier services? _____ #SpeedX #DeliveryFail #CaughtOnCamera #PackageHandling #CustomerService #ComplaintsBoard #BadDelivery #ShippingIssues #CourierProblems #packagedamage

Makro Online: leaking 360° magic spin mop and poor product quality
Makro Online: leaking 360° magic spin mop and poor product quality

Makro SA: leaking 360° magic spin mop and poor product quality The customer was excited to receive their 360° magic spin mop and bucket set, only to find the bucket leaking water everywhere. 🗣️ "I certainly did not expect the bucket to be leaking on my floor after putting in water into the bucket. Not just leaking, but a…" Read the full complaint: https://www.complaintsboard.com/makro-online-b123735#c1934129 ----- #MakroOnline #LeakingMop #ProductDisappointment #CustomerComplaint #ConsumerRights #HomeCleaning #ComplaintsBoard #SpinMopFail #OnlineShopping #MakroProblems #360magicspinmop

FlyDubai luggage disaster: damaged suitcase and no compensation! 🧳
FlyDubai luggage disaster: damaged suitcase and no compensation! 🧳

◼️ Complaint about flydubai "...I paid for excess luggage and asked them to fix 'fragile' tags on my suitcases. At the Belgrade airport, I received my suitcase damaged. One wheel was ..." ► Read the full story: https://www.complaintsboard.com/flydubai-damaged-suitcase-and-missing-items-c1935117 #TravelNightmare #FlydubaiFail #BrokenSuitcase #TravelTroubles #CompensationNeeded #CustomerService #travelreview #ComplaintsHandling #complaintsboard

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