27/02/2023
Are you seeking a career in hospitality?
Sally Port Malta is looking for a Guest Service Representative to join its team! 😍
Sally Port Malta is a well-established hospitality concern offering high end accommodation in Valletta and the Three Cities. We pride ourselves in offering our guests an exceptional accommodation experience as well as genuine Maltese hospitality.
We are seeking to recruit a smart, organised, energetic and motivated individual to take the position of Guest Service Agent in full-time employment:
The selected candidate will work well within a team and be responsible for:
• warmly welcoming guests in a professional manner upon arrival and following up throughout their stay
• handling any queries and complaints in a friendly and efficient manner and taking the necessary action to ensure customer satisfaction by engaging in open and clear communication with all concerned
• maintaining control and composure in difficult situations and exhibiting good judgement
• conducting and documenting routine inspections of all areas and co-ordinating necessary action with maintenance, housekeeping, and management
• carrying out clerical and administrative duties
• operating the front office and reservation system
• following up social media feeds and generating media presence for the properties
• familiarising with the relevant market conditions, monitoring developments of peer properties and collaborating with the team to achieve the highest possible benchmarks
• compiling and presenting reports to management and maintaining up-to-date book-keeping
Qualifications/Experience:
• ITS qualifications or equivalent qualifications in hospitality will be considered an asset
• Must be a strong and hands-on team player
• Must have extremely high standards, attention to detail and excellent communication skills
• Must have exceptional organisational skills with the ability to multi-task
• Experience in a similar position will be considered an asset
• Must have excellent communication skills in English; Other languages considered an asset
• Digital marketing experience and familiarity considered an asset
• Must hold a valid driving licence for car/motorbike
• Ownership of car/motorbike is considered an asset
