Dagang Net Careline

Dagang Net Careline Dagang Net Technologies Customer Service - Careline House Rules

Disclaimer
Welcome to Careline official Customer Service via Facebook.

CARELINE - A truly customer- centered careline developed with you in mind, CARELINE is the heart of our Customer Interaction Centre http://www.dagangnet.com/index.php/customer-care/web-careline.html This is a pilot initiative aimed at providing Dagang Net Technologies Sdn Bhd (Dagang Net) customers with customer support and helping to answer your questions about the services

we offer

Please Do
1. Seek assistance on your Careline services
2. Tell us how we can improve your experience through this service channel
3. Treat other users with respect

Please Don’t
1. Use inappropriate, profane or offensive language
2. Post personal information such as account or contact details
3. Post unrelated products or services
4. Post the same comment multiple times

Terms and Conditions

1. Dagang Net reserves the right to remove any postings which:
o - Are considered likely to disrupt, provoke, attack or offend others
o - Contain offensive words or other languages likely to offend
o - Could break the law or condone or encourage unlawful activity (this includes breach of copyright, defamation and contempt of court)
o - Advertise products or services for profit or gain
o - Are seen to impersonate someone else
o - Include contact details such as phone numbers, postal or email addresses
o - Are considered to be 'spam' (posts containing the same message posted multiple times)

2. In the event you are found to commit any of the acts above, Dagang Net reserves the right to take any appropriate action, including reporting you to relevant authority

3. Dagang Net reserves the right to remove post which is abusive.

4. All photographs posted in the Careline page, service marks, trade names, trademarks shall be the property of Dagang Net.

5. Dagang Net shall not be responsible or liable for any claims or loss or damage to property or any personal injury or loss of life resulting from or in connection with this Careline page.

6. By using this site, you are indicating that you have read, understand and agree to abide by the House Rules laid out above.

29/04/2015

MANUAL SUBMISSION FOR CUSTOMS DECLARATION/ MANIFEST/ PERMIT/ ELECTRONIC PAYMENT NATIONWIDE

Dear Valued Customers,

Warmest Greetings from Dagang Net Technologies Sdn Bhd.

Due to RMCD technical problem, all affected users nationwide are advised to revert to manual for all customs declaration/ manifest/ permit and epayment from:

29 APRIL 2015
(WEDNESDAY)
07:15am/ 07:15hours
to
FURTHER NOTICE

24/01/2015

NOTICE ON SERVICE DISRUPTION FOR NEW ePERMIT MAQIS LKIM and
ePERMIT MITI AP EXPORT ON 25th JAN 2015 BETWEEN 8:30 PM – 11:30 PM


Warmest greetings from Dagang Net Technologies Sdn Bhd.

Please be informed that there will be system downtime for New ePermit MAQIS LKIM and ePermit MITI AP Export as follows:

Date : Sunday, 25th Jan 2015
Time : 8:30 pm – 11:30 pm
Affected Users : New ePermit MAQIS LKIM and ePermit MITI AP Export users.

To minimise any disruption to business operations, customers are advised to please:

1. Plan ahead their activities and transactions; and

2. Avoid submitting any activities and transaction one (1) hour prior to the scheduled system
maintenance.


Should you have further queries, please do not hesitate to contact our CARELINE through below contact details:

Tel : 1300 133 133
Fax : 603-2713 2990
Email : [email protected]
Facebook : Dagang Net Careline
eCareline : www.dagangnet.com/eCareline

Your usual cooperation to disseminate this information to all your members is highly appreciated.

Thank you.

09/12/2014

NOTICE FROM MAQIS ON CHANGE IN PERMIT APPLICATION PROCESS FOR FRESH &
FROZEN FISH AND FISH PRODUCTS



Warmest Greetings from Dagang Net Technologies Sdn Bhd.

MAQIS has issued notice on the change in application process, verification and approval of import
and export permits for fresh and frozen fish and fish products as attached.

All permit application must be through the online system - ePermit - starting 1st January 2015
onwards.

Users are required to register with Dagang Net’s ePermit system to avoid any hassle during the
permit application. Registration can be done starting 16th December 2014.

Users are strongly advised to attend the awareness/roadshow program organises by MAQIS
Regional office. Pls contact MAQIS regional office for the details of the awareness/roadshows.

Should you have further enquiries please call Careline at:

Tel : 1 300 133 133
Fax : 603-2713 2990
Email : [email protected]
Facebook : Dagang Net Careline

Your usual cooperation to disseminate this information to all your members is highly appreciated

09/12/2014

NOTICE ON TEMPORARY UNAVAILABILITY OF BANK ISLAM’S FPX PERSONAL ACCOUNT
(B2C) SERVICE AS BUYER BANK

Dear Mr President/Mr Chairman,

Warmest Greetings from Dagang Net Technologies Sdn Bhd.

We wish to inform that Bank Islam's FPX Personal Account(B2C) service as Buyer Bank will
be temporary unavailable with effect from 8 December 2014 until April 2015. This is to
facilitate Bank Islam's system enhancement on the FPX B2C services to ensure
un-Interrupted customer experience.

Please find attached a circular from MYCLEAR on the above.

Bank Islam's participation will remain as Seller Bank for both FPX Personal Account(B2C)
& Corporate Account(B2B) services.

Should you have further enquiries please call Careline at:

Tel : 1 300 133 133
Fax : 603-2713 2990
Email : [email protected]
Facebook : Dagang Net Careline

19/11/2014

CORRECTION on implementation date of VALIDATION of TARIFF CODE for ZB4 FREE ZONE
DECLARATIONS in eDCFZ System at Port Klang Authority.

Dear Mr President/Mr Chairman,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

We refer to our earlier announcement on the above dated 10th Nov 2014.

We wish to inform that it was erroneously stated that the date of implementation
of the Validation of Tariff Codes for ZB4 Free Zone declarations
as 1st January 2015.

The correct date of implementation is 1st Dec 2014.

We apologize for the error and sincerely regret any inconveniences that may have been caused.

All users are advised to ensure that your Front-end applications are updated for the validation.
Users are also advised to use valid and correct tariff codes for all Free Zone and Dangerous
Cargo declarations.

Please contact your application providers if you have not updated your Front- end applications.

Should you have further queries, please contact the Free Zone departments, Port Klang Authority
at 03-31688211 or email: [email protected]

Your usual cooperation to disseminate this information to all your members is highly appreciated.

Thank you.

15/11/2014

VALIDATION of TARIFF CODE for ZB4 DECLARATIONS in FREE ZONE SYSTEM (eDCFZ) at Port Klang Authority

Dear Mr President/Mr Chairman,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

We refer to our earlier announcement on 29 August 2014 as attached.

Port Klang Authority(PKA) has rescheduled the ZB4 DECLARATIONS in FREE ZONE SYSTEM (eDCFZ) to 1 January 2015.

All users are advised to use valid and correct tariff codes for Finished Goods in ZB4 DECLARATIONS to avoid rejection.


Should you have further queries, please contact the Free Zone departments, Port Klang Authority at 03-31688211 or email: [email protected]

Your usual cooperation to disseminate this information to all your members is highly appreciated.

Thank you.

15/11/2014

NOTICE OF MAYBANK-FPX SERVICE DISRUPTION

Dear Mr President/Mr Chairman,

Warmest Greetings from Dagang Net Technologies Sdn Bhd.

Please be informed that Maybank’s M2U & M2E - FPX services (B2C & B2B)
are scheduled for revised operating hours of between 7.00AM – 5.00PM only for
every weekend (Saturday & Sunday) effective 15 November 2014 until
31 December 2014 due to Maybank’s scheduled FPX server maintenance.

Please find attached notice from MAYBANK for your reference.

As a result of MAYBANK-FPX service maintenance, there will be DNT-FSPG service
disruption as follows:

Date/Time : 5.00PM – 11.00PM for every weekend
(Saturday & Sunday) effective 15 November 2014
until 31 December 2014

Affected users
: All FSPG Users using MAYBANK-FPX services
To minimise disruption to your business operations, you are advised to:
1. plan ahead your activities and transactions
2. avoid any activities and transaction two (2) hours prior to the downtime.

Should you have further enquiries please call Careline at:

Tel : 1 300 133 133
Fax : 603-2713 2990
Email : [email protected]
Facebook : Dagang Net Careline

31/08/2014

NOTICE OF DAGANG NET’s SERVICE RESUMPTION

Dear Valued Customers,

Warmest Greetings from Dagang Net Technologies Sdn Bhd.

We are pleased to inform you that the following services are now accessible and fully operational.

List of Services
1. eDeclare
2. eManifest
3. ePayment
4. ePCO
5. ePermit
6. ePermit STA
7. ePermit Online Payment (eOP)
8. Financial Services Payment Gateway (FSPG)
9. Advance Manifest
10. Free Zone Declarations
11. Dangerous Goods Declarations
12. eSijil 3P
13. eBilling
14. Prepaid
15. eLearning
16. myPorts
17. Enterprise Application Interface (EAI)
18. Dagang Net Corporate Website (www.dagangnet.com)
19. myTRADELINK Portal (www.mytradelink.com)




We thank you for your understanding and patience during the affected period and wish you a productive week ahead.

Should you have further enquiries please contact our Careline at:

Tel : 1 300 133 133

Fax : 603-2713 2990

Email : [email protected]

Facebook : Dagang Net Careline

eCareline : www.dagangnet.com/eCareline



Thank you

23/07/2014

Pertubuhan Berita Nasional Malaysia,Wisma BERNAMA,No 28, Jalan 1/65A,Off Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia.Tel : 603-2693 9933 ( General Line ) E-mel : [email protected]

23/07/2014

KUALA LUMPUR 16 Julai - Dagang NeXchange Bhd. (DNeX) dengan kerjasama Carwin Solutions (Carwin) membangunkan platform portal perniagaan dan pengguna yang berkonsepkan halal iaitu www.globalhalalexchange.com.

23/07/2014

Kuala Lumpur: Dagang NeXchange Bhd (DNeX) dengan kerjasama Carwin Solutions berhasrat untuk meneroka pasaran halal Malaysia yang mempunyai potensi pasaran RM35 bilion menerusi pengenalan portal jualan halal pertama di negara ini, Global Halal Exchange.

23/07/2014

DAGANG NeXchange Bhd menjadikan industri halal lebih mudah dicapai melalui globalhalalexchange.com, medium dalam talian bagi syarikat atau individu untuk mendapatkan pembekal atau pembeli bagi produk dan perkhidmatan mereka. Dalam kenyataan hari ini, Dagang NeXchange berkata laman web dalam talian m…

23/07/2014

KUALA LUMPUR, 16 Julai (Bernama) -- Dagang NeXchange Bhd menjadikan industrihalal lebih mudah dicapai melalui globalhalalexchange.com, medium dalam talianbagi syarikat atau individu untuk mendapatkan pembekal atau pembeli bagi produkdan perkhidmatan mereka. ...

23/07/2014

KUALA LUMPUR: Dagang NeXchange Bhd (DNeX) plans to tap the US$2.3 trillion (RM7.35 trillion) global halal industry by offering Global Halal Exchange, an eMarketplace for halal products and services. DNeX head of business (eMarketplace) Mohd Nordin Maulut said there are more than 2,000 merchants and…

16/06/2014

Dear Valued Customers,

Warmest Greetings from Dagang Net Technologies Sdn Bhd.

We are pleased to announce the LIVE implementation of Dagang Net Enhanced Prepaid system for eSijil3P customers effective 22 June 2014.

This system has been enhanced with improved features and improved performance for eSijil3P customers. Performing top up with ease, detailed report on payment transaction and top up activity are some of the new features that is made available for eSijil3P customer with just a click.
LIVE IMPLEMENTATION DETAILS
To ensure smooth experience with the enhanced prepaid system for eSijil3P customers, we strongly recommend that you go through the following:


LIVE Date 22 June 2014
Access Please access this service in the new platform https://prepaid.dagangnet.com.my
We encourage you to bookmark the site for future reference and easier access.
System Downtime IMPORTANT: There will be system downtime for prepaid system for eSijil 3P as part of efforts to deploy the new enhanced prepaid platform.

Date/Time :
21 June 2014, 18:00pm to 23:59pm

Channel affected : www.e3p.com.my/prepaid


You are advised not to access the system during this downtime.
Benefit • 24 operating hours
• Easy prepaid top up
• Pay what you use
• Able to manage cost of operating business
• Paperless
• No minimum balance required in prepaid account to do transaction
Online Support IMPORTANT: The user manual is available via eLearning, a value add service created for you to help you understand the system better.

The service can be accessed by taking below steps:
• Go to http://etraining.dagangnet.com
• Click -> eLearning
• Click -> ePayment –Prepaid
If you have not registered for eLearning, please register first to access to eLearning services. Please refer to "eLearning Access Guide" for details.
Please read also the attached FAQ on Enhanced Prepaid system for eSijil3P for more details.
Inquiries Please contact our Careline at:
Tel : 1 300 133 133
Fax : 603-2713 2990
Email : [email protected]
Facebook : Dagang Net Careline
eCareline : www.dagangnet.com/eCareline

17/05/2014

ePermit MITI Export LIVE 1 June 2014

Dear Valued Customers,
Warmest Greetings from Dagang Net Technologies Sdn Bhd
We are pleased to announce the LIVE implementation of ePermit MITI Export effective 1 June 2014.
LIVE IMPLEMENTATION DETAILS
To ensure smooth experience with ePermit MITI Export, we strongly recommend that you go through the following:

LIVE Date Effective 1 June 2014
Registration For ePermit MITI export application, all existing users and new users are required to register online at http://reg.dagangnet.com
(Best viewed using Google Chrome or Firefox Mozilla)
Charges NEW user registration
Description Corporate Rate SME Rate
Registration fee RM500 RM200
Module Access Fee RM200 RM200
IMPORTANT: For EXISTING USERS, registration fee and module access fee will be WAIVED.
Access For export permit application, kindly access the new platform at http://newepermit.dagangnet.com.my/
(Best viewed using Google Chrome or Firefox Mozilla)
We encourage you to bookmark the site for future reference and easier access.
Features The ePermit system has been enhanced with improved features and improved performance including:
• Paperless
• Data reusability with copy function
• Real time tracking
• Integrated to eDeclare
Online Support IMPORTANT: ePermit MITI Export User Manual is available via eLearning, a value add service created for you to understand the system better.


The service can be accessed by taking below steps:
• Go to http://etraining.dagangnet.com
• Click -> eLearning Product
• Click -> ePermit MITI AP Export
Inquiries Please contact our Careline at:
Tel : 1 300 133 133
Fax : 603-2713 2990
Email : [email protected]
Facebook : Dagang Net Careline
eCareline : www.dagangnet.com/eCareline

Thank You.

Address

Tower 3, Avenue 5, The Horizon, Bangsar South, No. 8, Jalan Kerinchi
Kuala Lumpur
59200

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