DECK TRAVELS AND TOURS LTD: WHO WE ARE
DECK Travels and Tours Ltd is a growing travel and tour management company with a strong financial support, combines service leadership with flexible technology, intelligent data analysis and strategic solutions to provide travel management advantages to customers of all sizes, all around the globe. Our integrated and global technology infrastructure gives y
ou the resources to access, analyze and act on the dynamic data your travel program is producing at any given moment in time. Our consistent service delivery provides our travelers with a broad range of resources to help them stay satisfied, productive and focused on their business objectives with our comprehensive industry insight strong and stable ownership, we help you navigate safely through a rapidly changing and complex business travel landscape. We are a corporate travel management company. We make it our business to ensure our travelers are where they need to be, safely, securely and cost effectively. We aim to help our travelers do well, when it matters most to you, so you can realize your objectives. To do this, we provide our clients with a range of products and services which we tailor to fit their needs. DECK Travels and Tours Ltd provides Corporate, Individual and group travel to leisure and business clients. Services and products provided by DECK include Travel Consultation, Reservation and Ticketing, Hotel Booking, Visa and Immigration advice, Airport Services, Car Hire Services, Tickets Delivery and Group Travel & Tours, Pre-arranged tours, custom packages according to clients’ specifications, and reservations for lodging amongst other related services. Deck Travels and Tours’ seeks to differentiate itself as the premier adventure travel company in the Nigerian shores and beyond. CONTACT
ABUJA BRANCH OFFICE: Arewa Suites, Central Business Area, Abuja (FCT). 234-8023907768; 234-7038772186; 234-8066684230
WEBSITE: www.decktravelstours.com
E-MAILS: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]. STRATEGIC OBJECTIVE
To recognize that a good service is more than competitive prices it’s a near-obsessive attention to detail that transforms a good experience into exceptional one. We don’t want to sell you a travel package; we want to understand your needs, so that we can customize a travel solution that meets your specific requirements. We look at your opportunities and challenges and design a solution customized to fit you. VALUES
The core values of DECK Travels and Tours Ltd solutions are customer service, loyalty and integrity, communication, innovation, quality, team work, and responsibility. We offer the same level of service to all our clients. We comply with strict principles of professional conduct and ethics. Our team of professionals not only arranges local travel solutions and corporate travel solutions, they take a proactive approach to solve challenges by making the right decisions. CUSTOMER SERVICE
We have the commitment and the passion to satisfy our clients’ needs and we endeavor to accomplish it with our sound and well trained personnel. LOYALTY AND INTEGRITY
Our standards are high and they are reflected in all our operations since we revere our clients we always endeavor to give a world class service with our words intact and consistent. COMMUNICATION
We make emphasis on communication (external and internal) so our representatives can fully understand the clients’ needs. This principle makes us serve our clients as they deserve. INNOVATION
We are committed to bringing solutions, using the most recent technology, and to be always a step ahead. The innovation allows finding greater benefits of the things that already exists. QUALITY
In all we do, our true quality commitment allows us to make promises become facts, creating tangible results and benefits. TEAM WORK
The success is the result of working together to satisfy our clients’ needs. Trust, mutual respect and enthusiasm are the angular stones of our team work. RESPONSIBILITY
We are concerned in doing the right thing.
“We hope to succeed through a good cooperation with you and DECK Travels and Tours Ltd”. OPERATIONS
DECK Travels and Tours Ltd have an impressive heritage and an exceptional staff who have the talent and skills, experience and passion for serving our clients. They can find the answers to questions and expertly anticipate what’s needed; the relationships built with our clients go beyond mutual respect and trust. This formidable range of skills sets DECK Travels and Tours apart from other travel and tour companies, in fact when it comes to the question of business travel our core servicing culture is totally focused on the needs of our clients. The ability to leverage this strength and execute innovative solutions for clients is what sets DECK Travels and Tours apart from all other competitors. We have built up unrivalled expertise and knowledge from working with clients of all sizes and are proud to offer award winning services to smaller companies. In the corporate travel industry major companies are often referred to as “global” clients when in reality they require travel to be managed either on a national basis – or across a region. DECK Travels and Tours has the network and capability to manage clients on a global basis, probably the most complex area of travel management because of the need to link local solutions into an integrated programme. As one of the largest providers of corporate travel services to the public sector from local councils to large Government organizations, private bodies and traders. DECK Travels and Tours have built up a huge depth of knowledge and experience in this field to undertake each entity as their needs arises. The travel and tourism industry has undergone rapid growth of unsurpassed nature over the last several decades. This has mainly been due to the advent of a 'borderless' world and increased information dissemination about the majestic sceneries throughout the world, with the Western African region being no exception. We are on the brink of penetrating a lucrative market in a rapidly growing industry. The current trend towards an increase in the number of tourists entering the country presents an opportunity for Deck Travels and Tours to pe*****te the market. An opportunity for DECK Travels and Tours' success exists because the travel and tourism industry is growing at a rapid pace annually. DECK Travels and Tours is poised to take advantage of this growth and moderate competition in the city travel portion of the industry, with a dedicated and experienced staff, excellent networking, and effective management and marketing. DECK Travels and Tours provide travel and adventure packages to tourists primarily in the African region, but also the whole of Nigeria. Our services are positioned very carefully: they are of extremely high quality, comfortable, informative and tailored to the client’s needs such that they will enable individuals to have a greater appreciation of the natural environment and its intricacies. Our marketing strategy is based mainly on ensuring customers know about our existence and the service(s) we fulfill. Hence our intention is to make the right information available to the right target customers. This is done through implementing a market pe*******on strategy that has ensured that we are well known and respected in the travel and tourism industry. We have ensured that our prices take into consideration peoples' budgets, that these people appreciate the service(s), know that it exists, and how to contact us. The marketing has conveyed the sense of quality in every picture, every promotion, and every publication. It is important to recognize that we do not intend to just take individuals on sightseeing excursions, but also to ensure that they appreciate nature through informative briefings on objects' origins. This element has assisted in differentiating us from our competitors and contributes towards the development of a sustainable competitive advantage. Hence, we engaged the right people in the right place at the right time to ensure optimum growth. We have developed our team so that our people can grow as the company grows - a mutually beneficial relationship. CORPORATE TRAVEL SERVICES
DECK Travels and Tours is bringing Corporate Travels to your door step and making Travel arrangement as a one stop shop for all Corporate Organizations. CORPORATE TRAVEL IMPLANT
At no extra cost, we can set up and operate a full service travel center in your company in any part of the country. This is called an “IN HOUSE TRAVEL SHOP” with our Global Distribution System for your total travel package. ISSUANCE AND DELIVERY OF ALL TICKETS
These include Domestic, West African, and International routes. COMPUTERIZED BOOKING/RESERVATION
With a courteous team of experienced staff, we operate a computerized online system with the airlines to ensure prompt and efficient services. Over the years we have developed real time good relationship with the airlines and this has facilitated easy confirmation of reservations for our clients, equally working with a platform that oversees all airlines with a backend. PROTOCOL SERVICES AND AIRPORT ASSISTANCE
We offer protocol and airport assistance to our clientele as we have representatives that are stationed at the airport.
• Checking in passengers and their luggage
• Arranging of boarding pass
• And any other service at the airport that may be required.
• Managing security advise on all your flights if need be. HOTEL BOOKINGS
DECK Travels and Tours also undertake Hotel reservations and booking on authorization of its clients worldwide. TOURS
We package to specification or needs for any number of persons to many locations around the world, from start to finish. These varies from educational, staff training, private and industrial tours. MILES MANAGEMENT
As a Travel Advisor, we assist in your Mileage Registration, updates and Acquisition. Ensure that you are rewarded for your loyalty. TRAVEL HEALTH INSURANCE
We assist in the processing of Travel Health Insurance for all our customers depending of their number of days of travel to the Schengen States and other countries applicable. OTHER SPECIALISED TICKETTING SERVICES
• Re-Confirmation of tickets sold inside and ticketed outside (SITI).
• PTA – We also handle Prepaid Ticket Advance (PTA). This implies that passengers can make payment for a ticket in any of our offices within the country and collect the ticket outside the country.
• Cancellations, Re-issuance and Re-routing of tickets: By the virtue of different ticket stock in our office, original ticket issued could be cancelled, re-issued or re-routed in case of any voluntary changes.
