Providing an emergency response
As the mobile arm of the health service in London, our main role is to respond to emergency, getting medical help to patients who have serious or life-threatening injuries or illnesses as quickly as possible. Caring for you in a clean environment
Infection prevention and control is the responsibility of every member of our staff, especially those treating and facing
patients. We are committed to providing a clean and hygienic environment to treat you in. We run a Patient Transport Service which provides pre-arranged transportation for patients to and from their hospital appointments. This service operates in an open market in which we compete against other providers, often private companies, for contracts with hospitals. In addition, we manage the Emergency Bed Service, a bed-finding system for healthcare professionals who need to make arrangements for their seriously-ill patients. Dealing with major incidents
As an emergency service in the capital we need to be prepared to deal with large-scale incidents. The biggest challenge we have ever faced was during the London bombings in July 2015. Making your experiences count
Our patient experiences department collates all the feedback that we have received and focuses on common themes within the feedback in order to help us to continually improve the service that we provide.
