02/01/2025
Selina
What a s**t company, already 2 years I booked the place in Porto for my groups.... and so as also this year, I booked and paid in July 2024 for my group arriving in march 2025......
BUT.... 9 December I received an email
Dear Jacqueline,
Hope this email finds you well!
Due to unforeseen circumstances beyond our control, starting 03rd January 2025, Selina Porto will be closed and we can no longer keep in place your group reservation.
Alternatively, we would like to offer you to move your reservation to Selina Secret Garden Lisbon or Selina Boavista Ericeira.
However, if you prefer to cancel, we can proceed with the cancellation of your reservation and any amounts prepaid will be reimbursed as soon as possible.
We sincerely apologize for any inconvenience.
Looking forward to hearing back from you as soon as possible.
Best Regards,
Since 9 December I am trying to get back my money..... we are now arrived at 2 januari 2025 and still no refund.....
THIS COMPANY IS REALLY INCOMPENTENT