APEX Air Company Values
At Apex Air we are committed to building customer loyalty, a strong brand and staff satisfaction. Our behaviour reflects our company values in the quality of service we provide to our customers. We act with integrity and provide consistent quality and value for money
• Our front line people are qualified engineers, with air conditioning installation and maintenance experien
ce.
• We show respect for and value all individuals for their diverse backgrounds, experience, styles, approaches and ideas.
• We speak positively and supportively about team members when with and away from them.
• We speak positively and supportively about our clients when with and away from them.
• We assume positive intent.
• We provide best practice solutions and meet promised deadlines. We are accountable
• We accept personal accountability for our own actions and results.
• We focus on finding solutions and achieving long term results.
• We take an overview approach to a problem. We have an in-house air conditioning designer/architect to find a best solution to solve problem/challenges and not just treat symptom(s).
• We involve others in decisions and plans that affect them and support decisions once they are made.
• We keep the commitments we make to others.
• We commit to the success and well being of our team.
• We provide terms and contracts that are of benefit to our customers.
• We pay our bills on time.
• Our clients pay us on-time. We are passionate about our business, our clients and our staff
• We show pride in our work.
• We serve our customers through the quality of our work and products.
• We research and implement solutions that work.
• We aggressively protect our reputation, staff and our brand. We learn
• We learn from anyone, anywhere.
• We research and remain up to-date in air conditioning and refrigeration technology.
• We meet safety, legislation and building code requirements.
• We seek and provide honest feedback without regard to position.
• We personally commit to continuous improvement and are open to change.
• We admit our mistakes and learn from them.
• We never underestimate our competition. We enjoy success
• We achieve results and celebrate when we do.
• We work with others as a team to accomplish results and win.
• We have a "can-do" attitude and we deliver to get the job done.
• We actively demonstrate staff value and show appreciation.
• We provide staff job satisfaction. We strive for simplicity
• We review and eliminate processes, procedures and activities that slow us down or do not add value.
• We deal with people and issues directly and avoid hidden agendas.
• We get the job done. We give back to the community
• We provide a “no-charge” air conditioning maintenance program for select groups that house community programs providing value to people of NZ.
