The exciting tourism industry in which Bay Tours & Charters operates is, by its very nature, about people and service. Accordingly, our organisational values are a framework upon which we base our relationships with our customers and our team mates. 100% Proudly Kiwi owned and operated!
Professionalism: At all times we act with integrity, providing a quality service, being reliable and responsible.
Ownership: We will take responsibility for our customers’ needs and be accountable for delivering friendly and professional service at all times.
Customer Service: We will always seek to delight our customers by planning and delivering tours and excursions that exceed their expectations. Our service will be timely, responsive, engaging, and pro-active.
Originality: We value the diverse range of talents and life experiences our people bring to Bay Tours, which help make every tour and excursion we take fresh and original.
Excellence: We will strive for excellence and quality in everything we do and at every stage of our customers’ engagement with us.
On reflection, with backgrounds in social services and vehicle workshop management respectively, perhaps it was inevitable that Kerren and Ken would end up owning a company like Bay Tours & Charters.
Self-employed for more than 25 years, their passion for customer service and hospitality is infectious and thirst for new destinations and experiences to share seemingly boundless.
Bay Tours operates very much in this spirit and the way we deliver for our customers reflects their shared values. They joke that having raised 4 boys, they’re prepared for anything.
If you are interested in joining our FREE Hawke’s Bay Tour Club click the link below:
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