16/07/2024
ADVISORY
To our Valued Passengers,
We are enhancing our communication channels for your convenience.
Beginning 3rd Quarter of 2024, Philippine Airlines will introduce SMS (mobile phone) notifications to keep you informed about important updates regarding your flight.
Through PAL's official sender ID "PAL" (supported only in Philippines, Australia, Cambodia, Hong Kong, Indonesia, Macau, Singapore, South Korea, Taiwan, Thailand, UAE & Vietnam), these notifications will cover:
• Flight Schedule Updates
• Other Important Announcements relevant to a passenger's journey
NOTE: Sender IDs will not be supported in Canada, China, Japan, Malaysia, New Zealand, Papua New Guinea, Qatar, Saudi Arabia & USA as part of their government policy, hence, will be sent by a dedicated short/long code.
We highly encourage you to provide your updated contact details when you book with us to receive all relevant service notifications. You may do so through Manage Booking (philippineairlines.com) or please click Global Reservation and Customer Support (philippineairlines.com) for further assistance.
Thank you for choosing Philippine Airlines and we look forward to serving you.