12/01/2020
Cebu Pacific Advisory # 2
Taal Volcano Eruption
As of 8:00 pm, January 12, 2020
Due to ash caused by phreatic eruption of Taal Volcano, Cebu Pacific is cancelling flights arriving to and departing from the Ninoy Aquino International Airport from 7:00 pm until 11:00 pm tonight, January 12, 2020.
Passengers booked on these cancelled flights will receive a notification through the contact details they provided upon booking. They may then manage their booking through the Cebu Pacific website, https://book.cebupacificair.com/Manage/Retrieve, with the following options:
•Rebook flights within 30 days without penalties
•Refund tickets in full
•Store the value of the ticket in a Travel Fund for future use.
Check for real-time status of Cebu Pacific and Cebgo flights through https://www.cebupacificair.com/Pages/flight-status. We will also post announcements on the Cebu Pacific website as well as our official Facebook (Facebook.com/cebupacificair) and Twitter (), as necessary.
We urge passengers on flights that have already been cancelled to check for updates through the contact details provided, and refrain from proceeding to the airport.
We appeal for patience and understanding as we manage flights amidst these conditions. The safety of all is our foremost priority.
