Happy Fiesta Inc

31/12/2020

11/06/2020

Due to Covid 19 Leisure travel is not allowed as per government guidelines. currently hold/stop booking clients until further notice.

06/03/2020

COVID-19 - Coronavirus Outbreak

03/02/2020

We are looking for Microsoft Office 365 Support Agent

As an O365 support agent, you will provide a world-class customer service experience to O365 customers. You will be first point of customer engagement, providing thoughtful day-to-day comprehensive technical support to administrators from initial challenge through resolution. This will include talking the customer through account set up, to troubleshooting and resolving all technical issues. You and your teammates will redefine “customer satisfaction” to mean that the customer is “blown away” as you resolve the issue on the first call. In this role, you will provide your insight and ex*****on to drive the optimal customer experience by phone call, email and remote assistance.


RESPONSIBILITIES:

Provide world-class customer experience with every interaction
Engage and empathize with customers to support and resolve technical issues through completion
Develop, foster and maintain highly effective customer interaction
Support installation, configuration, and support of Microsoft Office 365 on various platforms
Accurately document all work performed through ticketing system including details and outcomes
Ensure accurate and timely resolution of all assigned issues
Escalate product bugs or unresolvable cases
Notice trends and report reoccurring problems
Develop, foster and maintain effective working relationships with engineering to enhance the customer experience
Update O365 licenses, subscriptions and user management as necessary
Share your knowledge with teammates and guide them in the resolution of complex technical problems
Collaborate with team members to enhance the customer experience
Increase engagement with O365
Share knowledge amongst the Microsoft support program community via solution documents, social media, technical communities and training recommendations
Participate in product testing, tool building and pilot new projects
Enforce a high quality customer service culture
Stay up to date with technological changes in the industry with internal and external training


REQUIREMENTS:

Mandatory Skills & Experience:

1-2 years’ experience in any one or combination of O365, Active Directory or other cloud based system, and troubleshooting experience
Passionate about delivering the ultimate customer experience
Demonstrated professionalism in resolving customer issues
Success at working in a team environment where a customer obsessive culture is paramount
Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions
Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
Commitment to meet and exceed individual and team KPIs
Excellent written and verbal communication skills
Understanding of O365 Suite and environment
Understanding of O365 capabilities, plans, service descriptions and features
Experience with desktop administration
Experience with remote desktop support
Knowledge of concepts and best practices relative to call center methodologies
Excellent knowledge and troubleshooting experience in support of legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.)
Demonstrated Insight: the best and the brightest thinking with the capacity to gain an accurate and deep understanding
Demonstrated Ex*****on: ability to take action and follow through
Demonstrated Results: ability to makes a difference by successfully exceeding expectations on established metrics


Desired Skills & Experience:

Experience with Microsoft Windows operating system environment
Experience with server and network administration (Windows or Linux)
Experience with ITIL methodologies and best practices
Experience with server & network administration
Understanding of DNS
Experience with POP/IMAP/SMTP
A+, Network+, or MCP certification
Concepts of Networking Fundamentals
Microsoft Visio
Experience with the following technologies:

Active Directory
Microsoft Exchange Server
Microsoft Server
Microsoft SharePoint
Microsoft Lync / Skype for Business
Microsoft SQL Server Management


Experience with the following troubleshooting scenarios:

O365 set up from start to finish
Office Suite installation and Activation
OneDrive synchronization application troubleshooting
Outlook configuration using POP, IMAP or Autodiscover service
Mail flow configuration and troubleshooting

Please email your cv at [email protected]

09/08/2019

Atleast with outbound experience
Please send your CV at [email protected].

27/07/2019

Netflix and this 🧀🧀🧀🧀

08/01/2019

02/01/2019

30/12/2018

: One of a kind experience in one of the famous hotel in Vigan Hotel Luna. Get this offer for only 4,999/night with 2 buffet breakfast and FREE walking tour at the famous Calle Crisologo. Inquire Now.

07/01/2018

Linden Suites Ortigas.

02/01/2018

Lancaster Hotel for P2,018 for 2018.

19/12/2017

Enjoy your

14/10/2017

Let's go to Tagaytay. Like right now.

22/09/2017

deals: Club Balai Isabel Batangas (1,250/person/QuadSharing) Thanksgiving (Nov 23 & 24) with 4 Breakfast. Inquire Now! 🤗

13/09/2017

Thank u for booking with us Miss Arah at the Current by Astoria Boracay. HAPPY Anniversary to both of you ❤️❤️❤️

13/09/2017

Hotel H2O

23/03/2017

Happy Fiesta Travel Deals: Gardens by the Bay, Singapore
$SG 28.00 or Php 1000 you can get it with us for only Php 750.00

19/03/2017

My client is preparing for bday celebration at the Linden Suites Hotel

18/03/2017

Cute kiddos are enjoying experience at the Hotel H2o Manila, Philippines.

15/03/2017

Happy Fiesta Deals: Somewhere in Batangas
Premier Room with Buffet Breakfast for 4 for as low as 2500/person. . (March and April travel dates)

15/03/2017

Super had fun SamYG and Joyce for this at the MOA SM by the bay. See you next year