22/03/2021
Air Asia Travel advisory
In line with the recent guidelines under Resolution No. 104 by the IATF, AirAsia assures guests of its regular flight operations inbound and outbound Manila to domestic destinations for essential travelers. For complete details on the latest IATF resolution, visit https://bit.ly/3lzrtIp
Essential travelers must present valid documents and comply with travel requirements by their respective Local Government Units.
For Non-Essential travelers coming from and going to Manila with existing flight bookings with a departure date from March 22, 2021 to April 04 2021, AirAsia offers enhanced flexibility options to move their flight from April 05, 2021 to June 30, 2021 and will be able to select from a range of extended flexibility options for future travel.
Options available for guests with flight bookings cancelled by the airline are detailed below:
Unlimited flight changes: Change to any new travel date before 30 June 2021 on the same route for an unlimited number of times without any additional cost, subject to seat availability. Find out more at http://bit.ly/3lyN6bN
Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com. Find out more at http://bit.ly/2PdrAgu
Guests who need assistance may chat with AVA on the airasia super app, airasia.com or log on to support.airasia.com to make their selection. The above guest information is only applicable for direct online bookings made via the airasia super app or airasia.com. For group bookings or those made with travel agents, guests are advised to refer to their respective booking agents for further assistance.
For more details, check out http://bit.ly/2OT4a08