17/08/2018
FYA
Cebu Pacific Advisory #14
Normalized operations
As of 7AM, August 21, 2018
Operations of Cebu Pacific have normalized as of today, August 21, 2018. Barring any other technical, weather-related or other extraordinary circumstances, we do not plan to cancel flights.
Nonetheless, passengers on all domestic and international flights flying out of the NAIA Terminal 3 from August 17 until today (August 21, 2018) may still opt to rebook their flights for travel within 30 days.
For passengers whose flights were cancelled, they may still avail of the following options, without penalties:
• Rebook flights for travel within 30 days from original date of departure;
• Convert into a Travel Fund for future use;
• Get a full refund.
We strongly encourage passengers to rebook or refund flights through the “Manage Booking” section in the Cebu Pacific website (www.cebupacificair.com). They may also send us a message on our official Facebook (facebook.com/cebupacificair) and Twitter () accounts.
Again, our sincerest apologies for the inconvenience this incident has caused.
We would like to express our gratitude to the Department of Transportation (DOTr), Civil Aviation Authority of the Philippines (CAAP), Manila International Airport Authority (MIAA), and the Civil Aeronautics Board (CAB) for their assistance. We also thank the domestic airports for their cooperation and assistance during instances when we had to divert flights.
Please allow us to extend our heartfelt gratitude to the men and women of Cebu Pacific—from our pilots to cabin crew; frontliners; ticketing agents; call center representatives; customer communications staff; and other support team members for volunteering to take on extended duty to help manage the situation as best they could.
Most importantly, we thank our passengers for their patience and understanding
-----------------------------------------------------------------------------------------------------------
Cebu Pacific Advisory #13
As of 10:00AM, August 20, 2018
The following Cebu Pacific flights are cancelled today, August 20, 2018 (Monday):
• 5J 483/484 Manila-Bacolod-Manila
• 5J 451/452 Manila-Iloilo-Manila
• 5J 321/322 Manila-Legazpi-Manila
• 5J 791/792 Manila-Butuan-Mania
• 5J 381/382 Manila-Cagayan de Oro-Manila
Affected passengers of other cancelled flights may avail of the following options, without penalties:
• Rebook flights for travel within 30 days from original date of departure;
• Convert into a Travel Fund for future use;
• Get a full refund.
Passengers are encouraged to rebook or refund flights through the “Manage Booking” section of the Cebu Pacific website (www.cebupacificair.com). They may also reach us at +632 702 0888.
We have been receiving a high volume of requests, and passengers may have had difficulty managing their bookings. To ease the process, passengers with flights to and from the NAIA Terminal 3 between August 17-21, 2018 may inform us of their preferred option even after their original flight schedule. They may send us a message on our official Facebook (facebook.com/cebupacificair) and Twitter () accounts.
We are doing our best to re-accommodate passengers at the earliest time possible. Passengers are discouraged from going to the airport if they have no confirmed booking to avoid further inconvenience.
We want to thank all our passengers for their continued patience and understanding.
-----------------------------------------------------------------------------------------------------------
Cebu Pacific Advisory #12
As of 7:00PM, August 19, 2018
The following Cebu Pacific flights are cancelled tomorrow, August 20, 2018 (Monday):
• 5J 483/484 Manila-Bacolod-Manila
• 5J 451/452 Manila-Iloilo-Manila
• 5J 321/322 Manila-Legazpi-Manila
Passengers booked on the above flights may be re-accommodated on the next available flights tomorrow.
Affected passengers of other cancelled flights may avail of the following options, without penalties:
• Rebook flights for travel within 30 days from original date of departure;
• Convert into a Travel Fund for future use;
• Get a full refund.
Passengers are encouraged to rebook or refund flights through the “Manage Booking” section of the Cebu Pacific website (www.cebupacificair.com).
We have been receiving a high volume of requests, and passengers may have had difficulty managing their bookings. To ease the process, passengers with flights to and from the NAIA Terminal 3 between August 17-21, 2018 may inform us of their preferred option even after their original flight schedule. They may send us a message on our official Facebook (facebook.com/cebupacificair) and Twitter () accounts.
We are doing our best to re-accommodate passengers at the earliest time possible. Passengers are discouraged from going to the airport if they have no confirmed booking to avoid further inconvenience.
We want to thank all our passengers for their continued patience and understanding.
________________________________________________________________
Cebu Pacific Advisory #11
As of 10:30AM, August 19, 2018
The following Cebu Pacific flights are cancelled today, August 19, 2018 (Sunday):
• 5J 110/111 Manila-Hong Kong-Manila
• 5J 196/197 Manila-Cauayan-Manila
• 5J 321/322 Manila-Legazpi-Manila
• 5J 637/638 Manila-Puerto Princesa-Manila
• 5J 504/505 Manila-Tuguegarao-Manila
• 5J 821/822 Manila-Virac-Manila
• 5J 623/624 Manila-Dumaguete-Manila
• 5J 781/782 Manila-Ozamiz-Manila
• 5J 991/992 Manila-General Santos-Manila
• 5J 651/652 Manila-Tacloban-Manila
• 5J 703/704 Manila-Dipolog-Manila
• 5J 995/996 Manila-General Santos-Manila
• 5J 483/484 Manila-Bacolod-Manila
• 5J 785/786 Manila-Butuan-Manila
• 5J 551/562 Manila-Cebu-Manila
• 5J 655/656 Manila-Tacloban-Manila
• 5J 479/480 Manila-Bacolod-Manila
• 5J 861/862 Manila-Zamboanga-Manila
• 5J 459/460 Manila-Iloilo-Manila
The above flights were disrupted due to the events that occurred over the previous days. As all airlines continue their efforts to normalize operations, the Ninoy Aquino International Airport (NAIA) is currently experiencing congestion, which will lead to additional schedule changes.
Affected passengers of cancelled flights are strongly advised not to proceed to the airport and instead, avail of the following options, without penalties:
• Rebook flights for travel within 30 days from original date of departure;
• Convert into a Travel Fund for future use;
• Get a full refund.
The fastest way to rebook or refund your flight is through the “Manage Booking” section of the Cebu Pacific website (www.cebupacificair.com). They may also reach us at +632 702 0888.
We have been receiving a high volume of requests, and passengers may have had difficulty managing their bookings. To ease the process, we are allowing passengers with flights to and from the NAIA Terminal 3 between August 17-21, 2018 to inform us of their preferred option even after their original flight schedule. They may send us a message on our official Facebook (facebook.com/cebupacificair) and Twitter () accounts.
While we are doing our best to re-accommodate passengers at the earliest time possible, we want to thank our passengers who have extended their patience and understanding.
-----------------------------------------------------------------------------------------------------------
Cebu Pacific Advisory #10
As of 7:30AM, August 19, 2018
The following Cebu Pacific flights are cancelled:
August 18, 2018 (Saturday):
• 5J 589/590 Manila-Cebu-Manila
• 5J 467/468 Manila-Iloilo-Manila
• 5J 572 Cebu-Manila
• 5J 554 Cebu-Manila
• 5J 656 Tacloban-Manila
• 5J 954 Davao-Manila
• 5J 790 Butuan-Manila
• 5J 392 Cagayan de Oro-Manila
• 5J 482 Bacolod-Manila
• 5J 980 Davao-Manila
• 5J 385/386 Manila-Cagayan de Oro-Manila
August 19, 2018 (Sunday):
• 5J 110/111 Manila-Hong Kong-Manila
• 5J 196/197 Manila-Cauayan-Manila
• 5J 321/322 Manila-Legazpi-Manila
• 5J 637/638 Manila-Puerto Princesa-Manila
• 5J 504/505 Manila-Tuguegarao-Manila
• 5J 821/822 Manila-Virac-Manila
• 5J 623/624 Manila-Dumaguete-Manila
• 5J 781/782 Manila-Ozamiz-Manila
• 5J 991/992 Manila-General Santos-Manila
• 5J 651/652 Manila-Tacloban-Manila
• 5J 703/704 Manila-Dipolog-Manila
• 5J 995/996 Manila-General Santos-Manila
• 5J 483/484 Manila-Bacolod-Manila
• 5J 785/786 Manila-Butuan-Manila
• 5J 551/562 Manila-Cebu-Manila
The above flights were disrupted due to the events that occurred over the previous days. As all airlines continue their efforts to normalize operations, the Ninoy Aquino International Airport (NAIA) is currently experiencing congestion, which will lead to additional schedule changes.
Affected passengers of cancelled flights are strongly advised not to proceed to the airport and instead, avail of the following options, without penalties:
• Rebook flights for travel within 30 days from original date of departure;
• Convert into a Travel Fund for future use;
• Get a full refund.
Cebu Pacific expects the following flights to be delayed today, August 19, 2018:
• 5J 5054 Manila-Narita
• 5J 5055 Narita- Manila
• 5J 929 Manila-Bangkok
• 5J 930 Bangkok-Manila
• 5J 188 Incheon-Manila
• 5J 954D Davao-Manila
• 5J 956D Davao-Manila
• 5J 964D Davao-Manila
• 5J 974D Davao-Manila
• 5J 980D Davao-Manila
• 5J 572D Cebu-Manila
• 5J 790D Butuan-Manila
• 5J 392D Cagayan de Oro-Manila
• 5J 482D Bacolod-Manila
• 5J 656D Tacloban-Manila
• 5J 554 Cebu-Manila
• 5J 977 Manila-Davao
• 5J 978 Davao-Manila
To minimize any inconvenience, other passengers flying to and from the Ninoy Aquino International Airport (NAIA) Terminal 3 between August 17-21, 2018, may rebook their flights for travel within 30 days, without penalties.
The fastest way to rebook or refund your flight will be through the “Manage Booking” section of the Cebu Pacific website (www.cebupacificair.com). For inquiries and other concerns, you may send us a message on our Facebook (facebook.com/cebupacificair) and Twitter () accounts. We may also be reached through our hotline at +632 702 0888.
While we are doing our best to re-accommodate passengers at the earliest time possible, we want to thank all our passengers for their continued patience and understanding.
-----------------------------------------------------------------------------------------------------------
Cebu Pacific Advisory #9
Re-opening of main runway – Manila Airport
As of 3:00AM, August 19, 2018
Following the heavy ramp congestion in Manila, the issuing of departure clearances for our domestic flights coming from outstations has been delayed. As a result, the following Cebu Pacific flights have been cancelled:
August 18, 2018 (Saturday):
• 5J 589/590 Manila-Cebu-Manila
• 5J 467/468 Manila-Iloilo-Manila
• 5J 572 Cebu-Manila
• 5J 554 Cebu-Manila
• 5J 656 Tacloban-Manila
• 5J 954 Davao-Manila
• 5J 790 Butuan-Manila
• 5J 392 Cagayan de Oro-Manila
• 5J 482 Bacolod-Manila
• 5J 980 Davao-Manila
• 5J 385/386 Manila-Cagayan de Oro-Manila
August 19, 2018 (Sunday):
• 5J 110/111 Manila-Hong Kong-Manila
• 5J 196/197 Manila-Cauayan-Manila
• 5J 321/322 Manila-Legazpi-Manila
• 5J 637/638 Manila-Puerto Princesa-Manila
• 5J 504/505 Manila-Tuguegarao-Manila
• 5J 821/822 Manila-Virac-Manila
• 5J 623/624 Manila-Dumaguete-Manila
• 5J 781/782 Manila-Ozamiz-Manila
• 5J 991/992 Manila-General Santos-Manila
• 5J 651/652 Manila-Tacloban-Manila
Affected passengers of the above flights are strongly advised not to proceed to the Airport and avail of the following options, without penalties:
• Rebook flights for travel within 30 days from original date of departure;
• Convert into a Travel Fund for future use;
• Get a full refund.
As we continue to recover the high volume of affected passengers, schedule changes are expected. To minimize any inconvenience, passengers flying to and from the Ninoy Aquino International Airport (NAIA) Terminal 3 between August 17-21, 2018, may rebook their flights for travel within 30 days, without penalties.
Passengers are encouraged to manage their flights through the “Manage Booking” section in the Cebu Pacific website, www.cebupacificair.com.
We will provide regular updates on our official website, Facebook (facebook.com/cebupacificair) and Twitter () accounts.
While we are doing our best to re-accommodate passengers at the earliest time possible, we want to thank all our passengers for their continued patience and understanding.
-----------------------------------------------------------------------------------------------------------
Cebu Pacific Advisory #8
Re-opening of main runway – Manila Airport
As of 12:00NN, August 18, 2018
The Civil Aviation Authority of the Philippines (CAAP) has lifted the Notice to Airmen (NOTAM), officially declaring the main Manila runway open at 11:28AM today.
Since August 17, 2018, Cebu Pacific has cancelled a total of 99 flights.
August 17, 2018 (Friday):
• 5J 979/980 Manila-Davao-Manila
• 5J 787/788 Manila-Butuan-Manila
• 5J 375/376 Manila-Roxas-Manila
• 5J 648 Puerto Princesa-Manila
• 5J 655/656 Manila-Tacloban-Manila
• 5J 853/854 Manila-Zamboanga-Manila
• 5J 629/630 Manila-Dumaguete-Manila
• 5J 569/570 Manila-Cebu-Manila
• 5J 389/390 Manila-Cagayan de Oro-Manila
• 5J 653/654 Manila-Tacloban-Manila
• 5J 803 Manila-Singapore
• 5J 039 Manila-Sydney
• 5J 805/806 Manila-Singapore-Manila
• 5J 112/113 Manila-Hong Kong-Manila
• 5J 014/015 Manila-Dubai-Manila
• 5J 188/187 Manila-Incheon-Manila
• 5J 487/488 Manila-Bacolod-Manila
• 5J 457/458 Manila-Iloilo-Manila
• 5J 639/640 Manila-Puerto Princesa-Manila
• 5J 319/320 Manila-Legazpi-Manila
• 5J 506/507 Manila-Tuguegarao-Manila
• 5J 272/273 Manila-Hong Kong-Manila
• 5J 929/930 Manila-Bangkok-Manila
• 5J 5054/5055 Manila-Narita-Manila
• 5J 110/111 Manila-Hong Kong-Manila
August 18, 2018 (Saturday):
• 5J 804 Singapore-Manila
• 5J 040 Sydney-Manila
• 5J 049/050 Manila-Melbourne-Manila
• 5J 929/930 Manila-Bangkok-Manila
• 5J 5054/5055 Manila-Narita-Manila
• 5J 110/111 Manila-Hong Kong-Manila
• 5J 468 Iloilo-Manila
• 5J 381/382 Manila-Cagayan de Oro-Manila
• 5J 791/792 Manila-Butuan-Manila
• 5J 991/992 Manila-General Santos-Manila
• 5J 551/562 Manila-Cebu-Manila
• 5J 323/324 Manila-Legazpi-Manila
• 5J 649/650 Manila-Tacloban-Manila
• 5J 567 Manila-Cebu
• 5J 553 Manila-Cebu
• 5J 975 Manila-Davao
• 5J 639/640 Manila-Puerto Princesa-Manila
• 5J 447/448 Manila-Iloilo-Manila
• 5J 337/338 Manila-Cagayan de Oro-Manila
• 5J 375/376 Manila-Roxas-Manila
• 5J 861/862 Manila-Zamboanga-Manila
• 5J 794/794 Manila-Butuan-Manila
• 5J 703/704 Manila-Dipolog-Manila
• 5J 389/390 Manila-Cagayan de Oro-Manila
• 5J 487/488 Manila-Bacolod-Manila
• 5J 627/628 Manila-Dumaguete-Manila
• 5J 657/658 Manila-Tacloban-Manila
• 5J 506/507 Manila-Tuguegarao-Manila
• 5J 565/566 Manila-Cebu-Manila
While we have cancelled the above flights, we operated over 300 flights out of NAIA Terminals 3 and 4 using our Airbus A320 and ATR fleet.
Affected passengers of the above flights are strongly advised not to proceed to the Airport and avail of the following options, without penalties:
• Rebook flights for travel within 30 days from original date of departure;
• Convert into a Travel Fund for future use;
• Get a full refund.
As we continue to recover the high volume of affected passengers, schedule changes are expected. To minimize any inconvenience, passengers flying to and from the Ninoy Aquino International Airport (NAIA) Terminal 3 between August 17-21, 2018, may rebook their flights for travel within 30 days, without penalties.
Passengers are encouraged to manage their flights through the “Manage Booking” section in the Cebu Pacific website, www.cebupacificair.com.
While we are doing our best to re-accommodate passengers at the earliest time possible, we want to thank the relevant airport authorities for their assistance, and all our passengers for their continued patience and understanding.
-----------------------------------------------------------------------------------------------------------
Cebu Pacific Advisory #7
Closure of main Manila Runway
As of 11:15AM, August 18, 2018
The following Cebu Pacific flights have been cancelled today, August 18, 2018 (Saturday):
• 5J 468 Iloilo-Manila
• 5J 381/382 Manila-Cagayan de Oro-Manila
• 5J 791/792 Manila-Butuan-Manila
• 5J 991/992 Manila-General Santos-Manila
• 5J 551/562 Manila-Cebu-Manila
• 5J 323/324 Manila-Legazpi-Manila
• 5J 649/650 Manila-Tacloban-Manila
• 5J 567 Manila-Cebu
• 5J 553 Manila-Cebu
• 5J 975 Manila-Davao
• 5J 639/640 Manila-Puerto Princesa-Manila
• 5J 447/448 Manila-Iloilo-Manila
• 5J 337/338 Manila-Cagayan de Oro-Manila
• 5J 375/376 Manila-Roxas-Manila
• 5J 861/862 Manila-Zamboanga-Manila
In addition to the above, the following are also cancelled:
• 5J 794/794 Manila-Butuan-Manila
• 5J 703/704 Manila-Dipolog-Manila
• 5J 389/390 Manila-Cagayan de Oro-Manila
• 5J 487/488 Manila-Bacolod-Manila
• 5J 627/628 Manila-Dumaguete-Manila
• 5J 657/658 Manila-Tacloban-Manila
• 5J 506/507 Manila-Tuguegarao-Manila
• 5J 565/566 Manila-Cebu-Manila
Affected passengers of the above flights are strongly advised not to proceed to the Airport and avail of the following options, without penalties:
• Rebook flights for travel within 30 days from original date of departure;
• Convert into a Travel Fund for future use;
• Get a full refund.
As we continue to recover the high volume of affected passengers, schedule changes are expected. To minimize any inconvenience, passengers flying to and from the Ninoy Aquino International Airport (NAIA) Terminal 3 between August 17-21, 2018, may rebook their flights for travel within 30 days, without penalties.
Passengers are encouraged to manage their flights through the “Manage Booking” section in the Cebu Pacific website, www.cebupacificair.com.
We will provide regular updates on our official website, Facebook (facebook.com/cebupacificair) and Twitter () accounts.
We apologize for any inconvenience this incident has caused. We thank our passengers for their continued patience and understanding.
-----------------------------------------------------------------------------------------------------------
Cebu Pacific Advisory #6
Closure of main Manila Runway
As of 8:30AM, August 18, 2018
The Civil Aviation Authority of the Philippines (CAAP) has extended the temporary closure of the main Manila runway to give way for the demobilization of heavy equipment and clearing of debris on the runway.
The following Cebu Pacific flights are cancelled today, August 18, 2018 (Saturday):
• 5J 468 Iloilo-Manila
• 5J 381/382 Manila-Cagayan de Oro-Manila
• 5J 791/792 Manila-Butuan-Manila
• 5J 991/992 Manila-General Santos-Manila
• 5J 551/562 Manila-Cebu-Manila
• 5J 323/324 Manila-Legazpi-Manila
• 5J 649/650 Manila-Tacloban-Manila
• 5J 567 Manila-Cebu
• 5J 553 Manila-Cebu
• 5J 975 Manila-Davao
• 5J 639/640 Manila-Puerto Princesa-Manila
• 5J 447/448 Manila-Iloilo-Manila
• 5J 337/338 Manila-Cagayan de Oro-Manila
• 5J 375/376 Manila-Roxas-Manila
• 5J 861/862 Manila-Zamboanga-Manila
Passengers of the above flights may avail of the following options, without penalties:
• Rebook flights for travel within 30 days from original date of departure;
• Convert into a Travel Fund for future use;
• Get a full refund.
As we continue to recover the high volume of affected passengers, schedule changes are expected. To minimize any inconvenience, passengers flying to and from the Ninoy Aquino International Airport (NAIA) Terminal 3 between August 17-21, 2018, may rebook their flights for travel within 30 days, without penalties.
Passengers are encouraged to manage their flights through the “Manage Booking” section in the Cebu Pacific website, www.cebupacificair.com.
We will provide regular updates on our official website, Facebook (facebook.com/cebupacificair) and Twitter () accounts.
We apologize for any inconvenience this incident has caused. We thank our passengers for their continued patience and understanding.
-----------------------------------------------------------------------------------------------------------
Cebu Pacific Advisory #5
Closure of main Manila Runway
As of 6:00PM, August 17, 2018
The Civil Aviation Authority of the Philippines (CAAP) has extended the temporary closure of the main Manila runway until 5:00AM tomorrow, August 18, 2018. As a result, additional Cebu Pacific flights are cancelled:
August 17, 2018 (Friday):
• 5J 979/980 Manila-Davao-Manila
• 5J 787/788 Manila-Butuan-Manila
• 5J 375/376 Manila-Roxas-Manila
• 5J 648 Puerto Princesa-Manila
• 5J 655/656 Manila-Tacloban-Manila
• 5J 853/854 Manila-Zamboanga-Manila
• 5J 629/630 Manila-Dumaguete-Manila
• 5J 569/570 Manila-Cebu-Manila
• 5J 389/390 Manila-Cagayan de Oro-Manila
• 5J 653/654 Manila-Tacloban-Manila
• 5J 803 Manila-Singapore
• 5J 039 Manila-Sydney
August 18, 2018 (Saturday):
• 5J 804 Singapore-Manila
• 5J 040 Sydney-Manila
• 5J 049/050 Manila-Melbourne-Manila
• 5J 929/930 Manila-Bangkok-Manila
• 5J 5054/5055 Manila-Narita-Manila
• 5J 110/111 Manila-Hong Kong-Manila
Passengers of the above flights are strongly advised not to proceed to the Airport and avail of the following options, without penalties:
• Rebook flights for travel within 30 days from original date of departure;
• Convert into a Travel Fund for future use;
• Get a full refund.
Other passengers flying to and from the NAIA Terminal 3 on August 17 and 18, 2018, may choose to rebook their flights within 30 days from original date of departure without penalties, as we are expecting prolonged delays due to limited runway use.
Passengers may manage their flights through the “Manage Booking” section in the Cebu Pacific website, www.cebupacificair.com.
We will provide regular updates on our official website, Facebook (facebook.com/cebupacificair) and Twitter () accounts.
We apologize for any inconvenience this incident has caused. We thank our passengers for their continued patience and understanding.
----------------------------------------------------------------------------------------------------------
Cebu Pacific Advisory #4
Closure of main Manila Runway
As of 2:00PM, August 17, 2018
Due to the runway excursion of another airline’s aircraft, Cebu Pacific has cancelled the following flights for this afternoon, August 17, 2018:
• 5J 805 Manila-Singapore
• 5J 806 Singapore-Manila
• 5J 112 Manila-Hong Kong
• 5J 113 Hong Kong-Manila
• 5J 014 Manila-Dubai
• 5J 015 Dubai-Manila
• 5J 188 Manila-Incheon
• 5J 187 Incheon-Manila
• 5J 487 Manila-Bacolod
• 5J 488 Bacolod-Manila
• 5J 457 Manila-Iloilo
• 5J 458 Iloilo-Manila
• 5J 639 Manila-Puerto Princesa
• 5J 640 Puerto Princesa-Manila
• 5J 319 Manila-Legazpi
• 5J 320 Legazpi-Manila
• 5J 506 Manila-Tuguegarao
• 5J 507 Tuguegarao-Manila
Passengers of the above flights are strongly advised not to proceed to the Ninoy Aquino International Airport (NAIA) Terminal 3 and avail of the following options, without penalties:
• Rebook flights for travel within 30 days;
• Convert into a Travel Fund for future;
• Get a full refund.
Cebu Pacific flight 5J 015 Dubai-Manila (departed Aug. 16, Dubai time) has diverted to Clark International Airport. Passengers shall be taken to Manila by bus.
Other passengers flying to and from the NAIA Terminal 3 today may also choose to rebook their flights within 30 days from today without penalties, as we are expecting prolonged delays and heavy airport congestion due to this incident.
Passengers may manage their flights through the “Manage Booking” section in the Cebu Pacific website, www.cebupacificair.com.
We may also be reached through the CEB hotline at +632 702 0888. However, due to the volume of calls we may be receiving, the fastest way to rebook or refund your flight will be through the Cebu Pacific website.
We will provide regular updates on our flight schedules as disruptions are expected to continue today. Passengers are advised to monitor the official Cebu Pacific Facebook (facebook.com/cebupacificair) or Twitter () accounts for updates.
We apologize for any inconvenience this incident has caused. We thank our passengers for their patience and understanding.
-----------------------------------------------------------------------------------------------------------
Cebu Pacific Advisory #3
Closure of main Manila Runway
As of 9:45AM, August 17, 2018
Due to the runway excursion of another airline’s aircraft announced earlier, Cebu Pacific has already announced cancellation of the following flights:
• 5J 272 Manila-Hong Kong
• 5J 929 Manila-Bangkok
• 5J 5054 Manila-Narita
• 5J 110 Manila-Hong Kong
• 5J 273 Hong Kong-Manila
• 5J 930 Bangkok-Manila
• 5J 5055 Narita-Manila
• 5J 111 Hong Kong-Manila
• 5J 805 Manila-Singapore
• 5J 806 Singapore-Manila
The Civil Aviation Authority of the Philippines (CAAP) has issued an extended closure of the main Manila runway today. In addition to the above, we are cancelling the following flights:
• 5J 112 Manila-Hong Kong
• 5J 113 Hong Kong-Manila
• 5J 014 Manila-Dubai
• 5J 015 Dubai-Manila
• 5J 188 Manila-Incheon
• 5J 187 Incheon-Manila
• 5J 487 Manila-Bacolod
• 5J 488 Bacolod-Manila
Passengers of the above flights are strongly advised not to proceed to the Ninoy Aquino International Airport (NAIA) Terminal 3 and avail of the following options, without penalties:
• Rebook flights for travel within 30 days;
• Convert into a Travel Fund for future use;
• Get a full refund.
Other passengers flying to and from the NAIA Terminal 3 today may also choose to rebook their flights within 30 days from today without penalties, as we are expecting prolonged delays and heavy airport congestion due to this incident.
Passengers may manage their flights through the “Manage Booking” section in the Cebu Pacific website, www.cebupacificair.com.
We may also be reached through the CEB hotline at +632 702 0888. However, due to the volume of calls we may be receiving, the fastest way to rebook or refund your flight will be through the Cebu Pacific website.
We will provide regular updates on our flight schedules as disruptions are expected to continue today. Passengers are advised to monitor the official Cebu Pacific Facebook (facebook.com/cebupacificair) or Twitter () accounts for updates.
We apologize for any inconvenience this incident has caused. We thank our passengers for their patience and understanding.
-----------------------------------------------------------------------------------------------------------
Cebu Pacific Advisory #2
Closure of main Manila Runway
As of 7:30am, August 17, 2018
Due to the runway excursion of another airline’s aircraft announced earlier, Cebu Pacific has already cancelled the following flights:
• 5J 272 Manila-Hong Kong
• 5J 929 Manila-Bangkok
• 5J 5054 Manila-Narita
• 5J 110 Manila-Hong Kong
In addition, we are also cancelling below flights for today, August 17, 2018:
• 5J 273 Hong Kong-Manila
• 5J 930 Bangkok-Manila
• 5J 5055 Narita-Manila
• 5J 111 Hong Kong-Manila
• 5J 805 Manila-Singapore
• 5J 806 Singapore-Manila
Passengers on these affected flights may avail any of the following options, without penalties:
• Rebook their flights for travel within 30 days from original departure date;
• Get a full refund; or
• Place the cost of the ticket in a Travel Fund for future use.
Affected passengers are strongly advised to not come to the Ninoy Aquino International Airport until they receive a new, confirmed itinerary. We encourage passengers to manage their rebooking or refunds through the “Manage Booking” section in the Cebu Pacific website, www.cebupacificair.com.
We may also be reached through the CEB hotline at +632 702 0888. However, due to the volume of calls we may be receiving, the fastest way to rebook or refund your flight will be through the Cebu Pacific website.
We will provide regular updates on our flight schedules as disruptions are expected to continue today. Passengers are advised to monitor the official Cebu Pacific Facebook (facebook.com/cebupacificair) or Twitter () accounts for updates.
We apologize for any inconvenience this incident has caused. We thank our passengers for their patience and understanding.
________________________________________________________________
Cebu Pacific Advisory #1
Closure of main Manila airport runway
As of 530am, August 17, 2018
Due to the runway excursion of the aircraft of another airline on the main runway of the Ninoy Aquino International Airport last night, causing its subsequent closure until 12nn today (Aug 17), we regret that the following Cebu Pacific flights have been cancelled today:
5J 272 Manila-Hong Kong
5J 929 Manila-Bangkok
5J 5054 Manila-Narita
5J 110 Manila-Hong Kong
Meanwhile, the following inbound Cebu Pacific flights will be diverted to the Clark International Airport:
5J 804 Singapore-Manila
5J 187 Incheon-Manila
Passengers on these diverted flights will be taken by bus to Manila.
The closure of the main NAIA runway will affect operations of our large wide-body aircraft. Our operations will be disrupted today and may cause severe delay of other flights.
We will provide regular updates on our flight schedules today. Our priority is to ensure the safety of our passengers and to manage the flight disruptions.
We thank our passengers for their patience and understanding.
https://bit.ly/2L4qdJu
