Qualfon Mission360 - Cebu Site

Qualfon Mission360 - Cebu Site Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO). Core Values
Qualfon offers a values-centered environment.

Qualfon Mission

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. In summary, our mission is “Making People’s Lives Better.” This begins with our people. Our attrition rate is half the industry average b

ecause we care about our people—at work and beyond. Qualfon offers programs that promote personal development and offer direct support for people and their families. We are also making the lives of our customers better by having highly tenured and highly engaged people take better care of customers, which has led to our clients winning coveted customer service awards. We work closely with our clients to provide them the right solutions and we make their lives better by achieving top-ranking performance at a lower cost because of our lower attrition and strategic-location advantage. Finally, we are also deeply committed to making our communities better. Approximately 1% of our revenue goes to supporting our people, their families, and our communities and our people volunteered 9,000 hours of their time in 2012 to their support local communities. Qualfon has been in the business of servicing our business process outsourcing (BPO) clients since our founding in 1996. We began as an IVR provider for clients—including a global stock exchange—and soon after partnered with companies like IBM and AT&T to provide sales and customer support for ISP services. From the beginning, we have focused on taking care of our people and, in return, they take great care of our clients and their customers. The performance of our people has made us one of the fastest-growing BPOs. Today, we have more than 8,500 employees servicing our international base of clients. We operate in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our Chief Operations Officer, Alejandro Romero, has been here since day one and has been involved in opening each of our centers, continuing to provide top-ranking performance for our clients. All new employees begin with an orientation program that promotes our core values:

Treat Others with Dignity – Treat everyone with dignity; business goals will not be advanced at the expense of anyone’s dignity
Act with Integrity – Be honest, keep your word, be responsible, and be accountable
Work as a Team and Family – Although we are people with many different beliefs, cultures, and ethnic backgrounds, we are a family that takes care of each other and, through our unity, we can accomplish greater things together
Operate at High Levels of Performance – Continually give your best and focus on achieving outstanding results
Act Spiritually and Help Others – Embrace your personal beliefs, grow as an individual, and serve your family, friends, and community by “Making People’s Lives Better”. What Differentiates Qualfon? More Value: Industry-Leading Employee Retention
Qualfon’s employee retention is two times the industry average, which provides our clients more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple. It’s about people. We focus on what matters to our people, and that is their work life, plus their family, friends, community, spirituality, and health. We invest in the well-being of our people, and in return, they take better care of customers, clients, and our communities. With our mission to “Be the Best BPO and Make People’s Lives Better,” Qualfon is consistently a top-ranking provider for clients and has helped many companies win coveted customer service awards. A Strategic Global Footprint Backed by Highly Experienced Leadership
Qualfon has a strong track record of customer service and back-office processing growth with experienced BPO leadership. Since our founding in 1995, we have been helping clients reduce costs and gain a competitive advantage, and today, we are 11,000 employees serving a growing number of U.S. companies and international brands. Qualfon operates a strategic global footprint of service delivery locations that provides onshore, near-shore, and off-shore solutions including both provincial and metropolitan outsourcing destinations. We offer a variety of services from our facilities in the Philippines, Guyana, Mexico, and the United States, and we are currently expanding into other key geographies. A Financially Stable Company Poised for Growth
Qualfon is a financially strong, privately held, and debt-free company that is growing at a 38% CAGR. Our client-facing activities are managed in the United States, while Qualfon’s operations, finance, information technology, and other administrative functions are spread throughout our global locations. This corporate structure provides Qualfon a competitive cost advantage. We invest heavily into world-class IT infrastructure, high-end facilities, and programs for our people. We create superior work environments for our employees and reliable networks to serve our clients and their customers. In addition, we proactively invest in contact centers and facilities for the future, which positions us for high growth and rapid client expansion.

29/01/2025
𝗚𝗼𝗻𝗴 𝗫𝗶 𝗙𝗮 𝗖𝗮𝗶! 🌟Let's celebrate the 𝗖𝗵𝗶𝗻𝗲𝘀𝗲 𝗡𝗲𝘄 𝗬𝗲𝗮𝗿 and welcome the 𝗬𝗲𝗮𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗼𝗼𝗱𝗲𝗻 𝗦𝗻𝗮𝗸𝗲 with hope and joy! 🐍🎉  #𝘘...
28/01/2025

𝗚𝗼𝗻𝗴 𝗫𝗶 𝗙𝗮 𝗖𝗮𝗶! 🌟

Let's celebrate the 𝗖𝗵𝗶𝗻𝗲𝘀𝗲 𝗡𝗲𝘄 𝗬𝗲𝗮𝗿 and welcome the 𝗬𝗲𝗮𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗼𝗼𝗱𝗲𝗻 𝗦𝗻𝗮𝗸𝗲 with hope and joy! 🐍🎉

#𝘘𝘶𝘢𝘭𝘧𝘰𝘯𝘔𝘪𝘴𝘴𝘪𝘰𝘯360 #𝘘𝘶𝘢𝘭𝘧𝘰𝘯𝘊𝘦𝘣𝘶𝘢𝘵18 #𝘘𝘶𝘢𝘭𝘧𝘰𝘯𝘊𝘦𝘣𝘶 #𝘉𝘦𝘵𝘩𝘦𝘉𝘦𝘴𝘵 #𝘎𝘗𝘛𝘞

𝙃𝘼𝙋𝙋𝙔 𝙈𝙊𝙉𝘿𝘼𝙔! 🌞𝘐𝘵'𝘴 𝘵𝘩𝘦 𝘴𝘵𝘢𝘳𝘵 𝘰𝘧 𝘢 𝘯𝘦𝘸 𝘥𝘢𝘺 𝘢𝘯𝘥 𝘢 𝘯𝘦𝘸 𝘸𝘦𝘦𝘬. 𝘚𝘩𝘢𝘳𝘦 𝘵𝘰 𝘶𝘴 𝘺𝘰𝘶𝘳 𝘵𝘩𝘰𝘶𝘨𝘩𝘵𝘴 𝘰𝘯 𝘵𝘩𝘪𝘴. #𝙌𝘼𝙨𝙠𝙨𝙔𝙤𝙪?
27/01/2025

𝙃𝘼𝙋𝙋𝙔 𝙈𝙊𝙉𝘿𝘼𝙔! 🌞

𝘐𝘵'𝘴 𝘵𝘩𝘦 𝘴𝘵𝘢𝘳𝘵 𝘰𝘧 𝘢 𝘯𝘦𝘸 𝘥𝘢𝘺 𝘢𝘯𝘥 𝘢 𝘯𝘦𝘸 𝘸𝘦𝘦𝘬. 𝘚𝘩𝘢𝘳𝘦 𝘵𝘰 𝘶𝘴 𝘺𝘰𝘶𝘳 𝘵𝘩𝘰𝘶𝘨𝘩𝘵𝘴 𝘰𝘯 𝘵𝘩𝘪𝘴.

#𝙌𝘼𝙨𝙠𝙨𝙔𝙤𝙪?

𝙊𝙣 𝙎𝙪𝙣𝙙𝙖𝙮𝙨, 𝙒𝙚 𝙋𝙤𝙣𝙙𝙚𝙧 🌻𝘏𝘰𝘸 𝘩𝘢𝘷𝘦 𝘺𝘰𝘶 𝘵𝘢𝘬𝘦𝘯 𝘤𝘢𝘳𝘦 𝘰𝘧 𝘺𝘰𝘶𝘳 𝘱𝘩𝘺𝘴𝘪𝘤𝘢𝘭 𝘢𝘯𝘥 𝘮𝘦𝘯𝘵𝘢𝘭 𝘸𝘦𝘭𝘭-𝘣𝘦𝘪𝘯𝘨 𝘵𝘩𝘪𝘴 𝘸𝘦𝘦𝘬? #𝙋𝙤𝙣𝙙𝙚𝙧𝙊𝙣𝙎𝙪𝙣𝙙𝙖𝙮𝙨
25/01/2025

𝙊𝙣 𝙎𝙪𝙣𝙙𝙖𝙮𝙨, 𝙒𝙚 𝙋𝙤𝙣𝙙𝙚𝙧 🌻

𝘏𝘰𝘸 𝘩𝘢𝘷𝘦 𝘺𝘰𝘶 𝘵𝘢𝘬𝘦𝘯 𝘤𝘢𝘳𝘦 𝘰𝘧 𝘺𝘰𝘶𝘳 𝘱𝘩𝘺𝘴𝘪𝘤𝘢𝘭 𝘢𝘯𝘥 𝘮𝘦𝘯𝘵𝘢𝘭 𝘸𝘦𝘭𝘭-𝘣𝘦𝘪𝘯𝘨 𝘵𝘩𝘪𝘴 𝘸𝘦𝘦𝘬?

#𝙋𝙤𝙣𝙙𝙚𝙧𝙊𝙣𝙎𝙪𝙣𝙙𝙖𝙮𝙨

𝗔𝘁𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗘𝗻𝘁𝗿𝗲𝗽𝗿𝗲𝗻𝗲𝘂𝗿𝘀! 🏪Join our 𝗣𝗮𝘆𝗱𝗮𝘆 𝗕𝗮𝘇𝗮𝗮𝗿 𝗠𝗲𝗺𝗯𝗲𝗿𝘀𝗵𝗶𝗽 𝗥𝗲𝗴𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 for 2025. For more information, visit the 9F Mi...
25/01/2025

𝗔𝘁𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗘𝗻𝘁𝗿𝗲𝗽𝗿𝗲𝗻𝗲𝘂𝗿𝘀! 🏪

Join our 𝗣𝗮𝘆𝗱𝗮𝘆 𝗕𝗮𝘇𝗮𝗮𝗿 𝗠𝗲𝗺𝗯𝗲𝗿𝘀𝗵𝗶𝗽 𝗥𝗲𝗴𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 for 2025. For more information, visit the 9F Mission Office.

#𝘘𝘶𝘢𝘭𝘧𝘰𝘯𝘔𝘪𝘴𝘴𝘪𝘰𝘯360 #𝘘𝘶𝘢𝘭𝘧𝘰𝘯𝘊𝘦𝘣𝘶𝘢𝘵18 #𝘘𝘶𝘢𝘭𝘧𝘰𝘯𝘊𝘦𝘣𝘶 #𝘉𝘦𝘵𝘩𝘦𝘉𝘦𝘴𝘵 #𝘎𝘗𝘛𝘞

𝗛𝗶 𝗤𝗺𝗺𝘂𝗻𝗶𝘁𝘆! 🩺𝘓𝘦𝘵'𝘴 𝘱𝘳𝘪𝘰𝘳𝘪𝘵𝘪𝘻𝘦 𝘺𝘰𝘶𝘳 𝘸𝘦𝘭𝘭-𝘣𝘦𝘪𝘯𝘨! 𝘛𝘩𝘪𝘴 𝘪𝘴 𝘢 𝘧𝘳𝘪𝘦𝘯𝘥𝘭𝘺 𝘳𝘦𝘮𝘪𝘯𝘥𝘦𝘳 𝘢𝘣𝘰𝘶𝘵 𝘺𝘰𝘶𝘳 𝗺𝗮𝗻𝗱𝗮𝘁𝗼𝗿𝘆 𝗔𝗻𝗻𝘂𝗮𝗹 𝗣𝗵𝘆𝘀𝗶𝗰𝗮𝗹 𝗘𝘅𝗮𝗺. 𝘛...
24/01/2025

𝗛𝗶 𝗤𝗺𝗺𝘂𝗻𝗶𝘁𝘆! 🩺

𝘓𝘦𝘵'𝘴 𝘱𝘳𝘪𝘰𝘳𝘪𝘵𝘪𝘻𝘦 𝘺𝘰𝘶𝘳 𝘸𝘦𝘭𝘭-𝘣𝘦𝘪𝘯𝘨! 𝘛𝘩𝘪𝘴 𝘪𝘴 𝘢 𝘧𝘳𝘪𝘦𝘯𝘥𝘭𝘺 𝘳𝘦𝘮𝘪𝘯𝘥𝘦𝘳 𝘢𝘣𝘰𝘶𝘵 𝘺𝘰𝘶𝘳 𝗺𝗮𝗻𝗱𝗮𝘁𝗼𝗿𝘆 𝗔𝗻𝗻𝘂𝗮𝗹 𝗣𝗵𝘆𝘀𝗶𝗰𝗮𝗹 𝗘𝘅𝗮𝗺. 𝘛𝘩𝘦 𝘴𝘤𝘩𝘦𝘥𝘶𝘭𝘦𝘴 𝘣𝘦𝘭𝘰𝘸 𝘢𝘳𝘦 𝘪𝘯 𝘭𝘰𝘤𝘢𝘭 𝘵𝘪𝘮𝘦:

𝘑𝘢𝘯 24 𝘵𝘰 𝘍𝘦𝘣 8: 4𝘈𝘔 𝘵𝘰 12𝘕𝘕 (𝘤𝘶𝘵𝘰𝘧𝘧 11𝘈𝘔)
𝘍𝘦𝘣 10 𝘵𝘰 𝘍𝘦𝘣 22: 6𝘈𝘔 𝘵𝘰 2𝘗𝘔 (𝘤𝘶𝘵𝘰𝘧𝘧 1𝘗𝘔)
𝘍𝘦𝘣 24 𝘵𝘰 𝘍𝘦𝘣 28: 8𝘈𝘔 𝘵𝘰 4𝘗𝘔 (𝘤𝘶𝘵𝘰𝘧𝘧 3𝘗𝘔)

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: 𝘛𝘰𝘵𝘢𝘭 𝘏𝘦𝘢𝘭𝘵𝘩 𝘋𝘪𝘢𝘨𝘯𝘰𝘴𝘵𝘪𝘤 𝘊𝘭𝘪𝘯𝘪𝘤, 𝘎/𝘍 𝘚𝘬𝘺𝘳𝘪𝘴𝘦 3, 𝘊𝘦𝘣𝘶 𝘐𝘛 𝘗𝘢𝘳𝘬

𝘛𝘩𝘪𝘴 𝘢𝘱𝘱𝘭𝘪𝘦𝘴 𝘵𝘰 𝘢𝘭𝘭 𝘳𝘦𝘨𝘶𝘭𝘢𝘳 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦𝘴 𝘢𝘴 𝘰𝘧 𝘑𝘢𝘯𝘶𝘢𝘳𝘺 31, 2025.

𝘍𝘰𝘳 𝘲𝘶𝘦𝘴𝘵𝘪𝘰𝘯𝘴 𝘢𝘯𝘥 𝘤𝘰𝘯𝘤𝘦𝘳𝘯𝘴, 𝘱𝘭𝘦𝘢𝘴𝘦 𝘳𝘦𝘢𝘤𝘩 𝘰𝘶𝘵 𝘵𝘰 𝘵𝘩𝘦 𝘗𝘦𝘳𝘴𝘰𝘯 𝘖𝘧𝘧𝘪𝘤𝘦 𝘢𝘵 𝘵𝘩𝘦 9𝘍.

𝘛𝘩𝘢𝘯𝘬 𝘺𝘰𝘶!

𝙒𝙚 𝙝𝙤𝙥𝙚 𝙮𝙤𝙪 𝙚𝙣𝙟𝙤𝙮𝙚𝙙 𝙮𝙤𝙪𝙧 𝙛𝙪𝙣 𝙩𝙧𝙚𝙖𝙩𝙨 𝙛𝙤𝙧 𝙩𝙤𝙙𝙖𝙮. 🍬𝘾𝙖𝙩𝙘𝙝 𝙤𝙪𝙧 𝙁𝙪𝙣@𝙒𝙤𝙧𝙠 𝙩𝙚𝙖𝙢 𝙖𝙣𝙙 𝙜𝙚𝙩 𝙖 𝙘𝙝𝙖𝙣𝙘𝙚 𝙩𝙤 𝙬𝙞𝙣 𝙛𝙪𝙣 𝙥𝙧𝙞𝙯𝙚𝙨 𝙖𝙣𝙙 𝙨𝙪𝙥𝙧𝙞𝙨𝙚𝙨!...
23/01/2025

𝙒𝙚 𝙝𝙤𝙥𝙚 𝙮𝙤𝙪 𝙚𝙣𝙟𝙤𝙮𝙚𝙙 𝙮𝙤𝙪𝙧 𝙛𝙪𝙣 𝙩𝙧𝙚𝙖𝙩𝙨 𝙛𝙤𝙧 𝙩𝙤𝙙𝙖𝙮. 🍬

𝘾𝙖𝙩𝙘𝙝 𝙤𝙪𝙧 𝙁𝙪𝙣@𝙒𝙤𝙧𝙠 𝙩𝙚𝙖𝙢 𝙖𝙣𝙙 𝙜𝙚𝙩 𝙖 𝙘𝙝𝙖𝙣𝙘𝙚 𝙩𝙤 𝙬𝙞𝙣 𝙛𝙪𝙣 𝙥𝙧𝙞𝙯𝙚𝙨 𝙖𝙣𝙙 𝙨𝙪𝙥𝙧𝙞𝙨𝙚𝙨! 🎉

#𝘘𝘶𝘢𝘭𝘧𝘰𝘯𝘔𝘪𝘴𝘴𝘪𝘰𝘯360 #𝘘𝘶𝘢𝘭𝘧𝘰𝘯𝘊𝘦𝘣𝘶𝘢𝘵18 #𝘘𝘶𝘢𝘭𝘧𝘰𝘯𝘊𝘦𝘣𝘶 #𝘉𝘦𝘵𝘩𝘦𝘉𝘦𝘴𝘵 #𝘎𝘗𝘛𝘞

𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐐𝐮𝐚𝐥𝐟𝐨𝐧! 😊
22/01/2025

𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐐𝐮𝐚𝐥𝐟𝐨𝐧! 😊

𝗢𝘂𝗿 𝗤𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗷𝘂𝘀𝘁 𝗸𝗲𝗲𝗽𝘀 𝗴𝗲𝘁𝘁𝗶𝗻𝗴 𝗯𝗶𝗴𝗴𝗲𝗿 𝗮𝗻𝗱 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗯𝗲𝘁𝘁𝗲𝗿! This is only the beginning of many wondrous moments together. Thriving still for 2025.

📣Php 5,000 hiring reward ongoing! Apply now and join us this February 💙

𝐒𝐍𝐀𝐏𝐒 & 𝐒𝐍𝐈𝐏𝐏𝐄𝐓𝐒 | 𝐒𝐢𝐧𝐮𝐥𝐨𝐠 𝐇𝐞𝐚𝐝𝐝𝐫𝐞𝐬𝐬 𝐌𝐚𝐤𝐢𝐧𝐠 𝐂𝐨𝐧𝐭𝐞𝐬𝐭 𝟐𝟎𝟐𝟓
22/01/2025

𝐒𝐍𝐀𝐏𝐒 & 𝐒𝐍𝐈𝐏𝐏𝐄𝐓𝐒 | 𝐒𝐢𝐧𝐮𝐥𝐨𝐠 𝐇𝐞𝐚𝐝𝐝𝐫𝐞𝐬𝐬 𝐌𝐚𝐤𝐢𝐧𝐠 𝐂𝐨𝐧𝐭𝐞𝐬𝐭 𝟐𝟎𝟐𝟓

𝑷𝑰𝑻 𝑺𝑬𝑵𝒀𝑶𝑹, 𝑸𝑼𝑨𝑳𝑭𝑶𝑵 𝑪𝑬𝑩𝑼! 🎉
19/01/2025

𝑷𝑰𝑻 𝑺𝑬𝑵𝒀𝑶𝑹, 𝑸𝑼𝑨𝑳𝑭𝑶𝑵 𝑪𝑬𝑩𝑼! 🎉

𝐒𝐍𝐀𝐏𝐒 & 𝐒𝐍𝐈𝐏𝐏𝐄𝐓𝐒 | 𝐒𝐢𝐧𝐮𝐥𝐨𝐠 𝐎𝐧 𝐀𝐢𝐫 🎧Thank you for tuning in and joining in the fun! 🎉Pit Senyor, Qualfon Cebu! 🎭
19/01/2025

𝐒𝐍𝐀𝐏𝐒 & 𝐒𝐍𝐈𝐏𝐏𝐄𝐓𝐒 | 𝐒𝐢𝐧𝐮𝐥𝐨𝐠 𝐎𝐧 𝐀𝐢𝐫 🎧

Thank you for tuning in and joining in the fun! 🎉

Pit Senyor, Qualfon Cebu! 🎭

𝗩𝗶𝘃𝗮, 𝗦𝗲𝗻𝘆𝗼𝗿 𝗦𝘁𝗼. 𝗡𝗶ñ𝗼! 𝗩𝗶𝘃𝗮, 𝗣𝗶𝘁 𝗦𝗲𝗻𝘆𝗼𝗿!🙌Celebrating the vibrant spirit of Sinulog and honoring our beloved Sr. Sto. Ni...
19/01/2025

𝗩𝗶𝘃𝗮, 𝗦𝗲𝗻𝘆𝗼𝗿 𝗦𝘁𝗼. 𝗡𝗶ñ𝗼! 𝗩𝗶𝘃𝗮, 𝗣𝗶𝘁 𝗦𝗲𝗻𝘆𝗼𝗿!🙌

Celebrating the vibrant spirit of Sinulog and honoring our beloved Sr. Sto. Niño! Let’s dance, shagit ug Q-sug, and embrace the joy of this beautiful day together.

Pit Senyor, Qmmunity! 🎉

𝙃𝘼𝙋𝙋𝙀𝙉𝙄𝙉𝙂 𝙉𝙊𝙒 | 𝙋𝘼𝙄𝙉𝙏𝙎 & 𝙎𝙋𝙍𝘼𝙔𝙎 🎨🎭Hit the Sinulog streets in style, color your hair or paint your faces here at the 11F ...
18/01/2025

𝙃𝘼𝙋𝙋𝙀𝙉𝙄𝙉𝙂 𝙉𝙊𝙒 | 𝙋𝘼𝙄𝙉𝙏𝙎 & 𝙎𝙋𝙍𝘼𝙔𝙎 🎨🎭

Hit the Sinulog streets in style, color your hair or paint your faces here at the 11F Multi-Purpose Hall for FREE! 😮👍

Pit Senyor, Qmmunity! 🎉

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Skyrise 3 Qualfon Bldg. , Asiatown IT Park, Apas
Cebu City
6000

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