DRV Travel

26/08/2023

27/03/2023

Changes in PAL's NAIA Terminals

Travel Advisory

CHANGES IN PAL’S MANILA (NAIA) TERMINALS
Vietnam, Cambodia and Singapore flights will use NAIA Terminal 1 from April 16, 2023.

Starting April 16, 2023, Philippine Airlines flights to and from Hanoi, Ho Chi Minh City (Saigon), Phnom Penh, and Singapore will depart from and arrive at Terminal 1 of Manila’s Ninoy Aquino International Airport (NAIA), along with PAL flights to the United States, Guam, Canada and Bali.

All other PAL international flights, as well as all domestic flights, depart from and arrive at NAIA Terminal 2. Please see the full list below.

Please check the flight terminal assigned to your flight before proceeding to the airport, to ensure a hassle-free departure and arrival.

Shuttle buses between Terminals 1 and 2 will be available for PAL passengers arriving in either terminal and connecting to a flight in the other terminal. Passengers of other airlines may use the shuttle buses provided by the Manila International Airport Authority (MIAA).

The transfer of these additional routes to Terminal 1 is part of a terminal reassignment initiative of the Manila International Airport Authority (MIAA) to ease congestion and improve passenger convenience at all terminals.

Complete List of PAL flights and corresponding Manila terminals:

From April 16, 2023:

T1 – NAIA TERMINAL 1 - Departures and Arrivals:

Vietnam – Hanoi, Ho Chi Minh City (Saigon)
Phnom Penh
Singapore
Bali
Middle East – Dubai, Doha, Dammam, Riyadh
Canada – Toronto, Vancouver
United States - Los Angeles, San Francisco, New York, Honolulu
Guam

T2 – NAIA TERMINAL 2 - Departures and Arrivals:

All PAL Domestic Flights
Australia – Brisbane, Sydney, Perth, Melbourne
Bangkok
Korea – Seoul (Incheon), Busan
Japan – Fukuoka, Tokyo (Haneda), Tokyo (Narita), Osaka (Kansai), Nagoya
Mainland China – Beijing, Shanghai, Guangzhou, Jinjiang, Xiamen, Hong Kong
Jakarta
Kuala Lumpur
Macau
Port Moresby
Taipei

If your flight is departing on or before April 15, 2023, these are the NAIA terminals in use at present:

MANILA DEPARTURES and ARRIVALS (until April 15, 2023 only):

• NAIA Terminal 1 - for PAL International flights to/from the United States and Guam, Toronto, Vancouver, Doha, Dubai, Riyadh, Dammam and Bali.

• NAIA Terminal 2 - for all PAL domestic and international flights, except flights to/from the United States and Guam, Toronto, Vancouver, Doha, Dubai, Riyadh, Dammam and Bali.

Thank you.

01/01/2023

Cebu Pacific Advisory No. 2
Flexible Options for Passengers Affected by Airport Navigation Technical Issue
January 1, 2023, 2:30PM

Cebu Pacific advises its passengers that the Philippine Air Traffic Management Center (ATMC) is currently experiencing technical issues which are affecting all operations.

The Civil Aviation Authority of the Philippines (CAAP) is now putting in place emergency protocols to address the situation while fixing the technical glitch, so flight operations can resume as soon as possible. CAAP said the safety of passengers is the priority of the agency and it is better to secure aircraft on the ground to avoid any airborne accident.

All flights have been temporarily put on hold. The list of canceled flights may be viewed here: https://bit.ly/CEBOps-ATMCOutage

We discourage passengers from going to the airport and advise them to monitor their flight status online. Affected passengers have been informed and provided with options (free rebooking, travel fund, refund) through the Manage Booking portal on the Cebu Pacific website https://bit.ly/CEBmanageflight

For all other flights until 12:00PM of January 2, 2023, CEB is also offering flexible options, which include free rebooking and travel fund, to passengers who wish to postpone their trips.

CEB is coordinating with the necessary authorities on when the situation will normalize. We will provide updates as more information becomes available.

27/10/2022

PAL WARNS PUBLIC ON BOGUS SITES

Philippine Airlines wishes to alert the public on the existence of bogus web and social media accounts bearing the PAL name and branding logo and offering cash or tickets as prizes.

We advise you to desist from engaging with these bogus sites as doing so will compromise your data privacy. Avoid clicking any of the links on these sites.

All PAL official announcements are issued through our official platforms:

• PAL Facebook account 'Philippine Airlines’,

• PAL Website www.philippineairlines.com

Please be guided accordingly.

02/06/2022

16/05/2022

Good news for travelers from the Visayas region. Starting June 1, 2022, Philippine Airlines is adding more flights to Cagayan De Oro from Cebu.

PAL operates daily flights to and from Cagayan De Oro. Book your flights through www.philippineairlines.com, PAL Reservations Hotline (+63 2) 8855 8888, the nearest PAL Ticket Office or through our partner Travel Agencies.

For the complete list of travel requirements, please see: https://www.philippineairlines.com/en/covid-19/travelingwithintheph.

05/05/2022

Travel Advisory

Hong Kong Ban on Alternative Smoking Products

Attention: All passengers entering Hong Kong

The Hong Kong authorities are strictly prohibiting the importation, manufacturing, distribution, sale, and advertisement of Alternative Smoking Products (ASPs) -- including electronic ci******es, heat-not-burn ci******es, herbal ci******es, and heated to***co products.

All inbound travelers are strictly not allowed to carry these products into Hong Kong.

Those who fail to comply may receive a maximum penalty of six months imprisonment and a fine of fifty thousand Hong Kong dollars.

For more information, please visit https://www.taco.gov.hk/t/english/legislation/legislation_asp.html.

Thank you and we hope for your kind understanding and cooperation.

02/04/2022

PAL FLIGHTS FOR APRIL AND BEYOND
Advisory No. 254
as of 22 APRIL 2022 08:00 PM

Dear PAL Passengers:

Here are our scheduled international and domestic flights:

INTERNATIONAL FLIGHTS
ALERT: Please check regularly for flight schedule updates, as flights may be adjusted or cancelled due to government-imposed travel or arrival restrictions.
Entry requirements for various countries are constantly being updated. For more information, please check the government website of your country of destination. Additionally, you may also check: https://bit.ly/PALTravelsFromPH.

Manila-Los Angeles-Manila
• 12x a week (Daily, with 2 flights every Mon/Wed/Thu/Fri/Sun)

Manila-San Francisco-Manila
• Daily

Manila-New York (JFK)
• 3x a week (Mon/Wed/Fri)

New York (JFK)-Manila
• 3x a week (Tue/Thu/Sat)
Note: Flights in April and May may stop over in Vancouver due to airspace closure concerns.

Manila-Honolulu-Manila
• 3x a week (Tue/Fri/Sun)

Manila-Guam
• 4x a week (Tue/Thu/Sat/Sun)

Guam-Manila
• 4x a week (Mon/Wed/Fri/Sun)

Manila-Toronto-Manila
• 2x a week (Wed/Sun)
Note: PR 119 Toronto-Manila in April and May may stop over in Vancouver due to airspace closure concerns.

Manila-Vancouver-Manila
• 6x a week (Tue/Wed/Thu/Fri/Sat/Sun)

Manila-Brisbane
• 2x a week (Fri/Sat)

Brisbane-Manila
• 2x a week (Sat/Sun)

Manila-Melbourne
• 5x a week (Mon/Tue/Thu/Fri/Sat)

Melbourne-Manila
• 5x a week (Tue/Wed/Fri/Sat/Sun)

Manila-Sydney
• 5x a week (Tue/Thu/Fri/Sat/Sun)

Sydney-Manila
• 5x a week (Mon/Wed/Fri/Sat/Sun)

Manila-Singapore-Manila
• 2x daily

Manila-Kuala Lumpur-Manila
• 6x a week (Mon/Tue/Wed/Thu/Fri/Sat) except on April 26 and 28

Manila-Hanoi
• Once a week (Thursday)

Hanoi-Manila
• Once a week (Friday)

Manila-Ho Chi Minh City (Saigon)-Manila
• 4x a week (Mon/Wed/Fri/Sat)

Manila-Phnom Penh
• 3x a week (Tue/Fri/Sat)

Phnom Penh-Manila
• 3x a week (Wed/Sat/Sun)

Manila-Jakarta-Manila
• Daily

Manila-Seoul (Incheon)-Manila
• 2x a week (Wed/Sat)

Manila-Bangkok-Manila
• 10x a week (Daily, with 2 flights every Thu/Sat/Sun)
Note: 1 flight only on April 23, 24, 28 and 30

Manila-Tokyo (Haneda)-Manila
• 4x a week (Mon/Wed/Fri/Sun)

Manila-Tokyo (Narita)-Manila
• 10x a week (Daily, with 2 flights every Wed/Fri/Sun)

Cebu-Tokyo (Narita)-Cebu
• May 7 and 21

Manila-Fukuoka-Manila
• 5x a week (Mon/Wed/Fri/Sat/Sun)
• April 28

Manila-Osaka (Kansai)-Manila
• Daily

Manila-Nagoya-Manila
• 4x a week (Mon/Wed/Fri/Sat)

Manila-Hong Kong-Manila
• 4x a week (Wed/Thu/Fri/Sun)

Manila-Taipei-Manila
• 4x a week (Tue/Thu/Fri/Sat)

Manila-Dubai-Manila
• 5x a week (Mon/Wed/Thu/Fri/Sat)

Manila-Dammam-Manila
• 3x a week (Tue/Fri/Sun)
Note: Please check for updates due to government restrictions

Manila-Riyadh-Manila
• 4x a week (Mon/Wed/Fri/Sun)
Note: Please check for updates due to government restrictions

Manila-Doha-Manila
• 5x a week (Mon/Wed/Thu/Fri/Sun) except on May 2 and 5

DOMESTIC FLIGHTS
Please check regularly for flight updates and for any latest changes in travel and entry requirements for various Philippine destinations. For more information, please check the local government website of your airport/arrival point as well as your final destination province or municipality. Additionally, you may also check: https://bit.ly/PALTravelsWithinPH.

Manila-Basco-Manila
• 2x a week (Mon/Wed)

Manila-Laoag-Manila
• Daily

Manila-Legazpi-Manila
• 3x daily
Note: 4 flights on April 22 to 27

Manila-Puerto Princesa-Manila
• 16x a week (2x daily, with 3 flights every Fri/Sun)

Manila-Busuanga (Coron)-Manila
• 2x daily

Manila-Bacolod-Manila
• 4x daily

Manila-Cebu-Manila
• 8x to 10x daily

Manila-Catarman-Manila
• 2x a week (Tue/Fri)

Manila-Calbayog-Manila
• 2x a week (Mon/Thu)

Manila-Dumaguete-Manila
• 2x daily

Manila-Antique (San Jose)-Manila
• 3x a week (Wed/Fri/Sun)

Manila-Iloilo-Manila
• 4x to 5x daily

Manila-Kalibo-Manila
• Daily

Manila-Caticlan (Boracay)-Manila
• 5x to 7x daily

Manila-Roxas-Manila
• Daily

Manila-Tacloban-Manila
• 3x daily

Manila-Tagbilaran (Panglao)-Manila
• 2x daily

Manila-Butuan-Manila
• 2x daily

Manila-Cotabato-Manila
• Daily

Manila-Cagayan de Oro-Manila
• 4x daily

Manila-Dipolog-Manila
• Daily

Manila-Davao-Manila
• 6x to 7x daily

Manila-General Santos-Manila
• Daily

Manila-Siargao-Manila
• Daily

Manila-Ozamiz-Manila
• Daily

Manila-Pagadian-Manila
• Daily

Manila-Zamboanga-Manila
• 2x daily

Cebu-Bacolod-Cebu
• 4x a week (Mon/Wed/Fri/Sun)

Cebu-Busuanga (Coron)-Cebu
• 4x a week (Mon/Fri/Sat/Sun)

Cebu-Butuan-Cebu
• Daily

Cebu-Cagayan de Oro-Cebu
• Daily
Note: 2 flights on April 27

Cebu-Caticlan (Boracay)-Cebu
• Daily
Note: 2 flights on April 29

Cebu-Clark-Cebu
• 3x a week (Mon/Wed/Sat)

Cebu-Davao-Cebu
• 11x a week (Daily, with 2 flights every Mon/Wed/Fri/Sun)

Cebu-Iloilo-Cebu
• 3x a week (Tue/Thu/Sat)

Cebu-Puerto Princesa-Cebu
• 3x a week (Tue/Fri/Sun)

Cebu-Siargao-Cebu
• Daily except on April 23, 24, 25, 27 and 28

Cebu-Tacloban-Cebu
• Daily except on April 25

Cebu-Zamboanga-Cebu
• 3x a week (Mon/Wed/Fri)

Iloilo-General Santos-Iloilo
• 3x a week (Tue/Thu/Sat)

Davao-Iloilo-Davao
• 2x a week (Wed/Sun)

Davao-Tagbilaran (Panglao)-Davao
• 5x a week (Mon/Thu/Thu/Fri/Sat)

Zamboanga-Tawi-Tawi-Zamboanga
• 3x a week (Mon/Wed/Fri)

SPECIAL REMINDERS FOR ALL OUR PASSENGERS:

ARRIVING IN THE PHILIPPINES
New arrival and quarantine procedures are place for international travelers arriving in Manila, Cebu, Clark, Laoag, Subic and Davao.
For more information, see: https://www.philippineairlines.com/en/covid-19/arrivingintheph.

Payment of the fees for RT-PCR tests, as well as the cost of hotel accommodation, shall be shouldered by the traveler; except that the cost for OFWs shall be shouldered by the Overseas Workers Welfare Administration (for land-based OFWs) and by MARINA or the local manning agency (for sea-based OFWs).

DEPARTING FROM THE PHILIPPINES
For all international travelers: Please check the most updated travel regulations in the government website of your destination country, as well as your country of departure. These governmental regulations may change frequently and may have an impact on the status of your flight or your acceptance for boarding. For more information, visit: https://bit.ly/PALTravelsFromPH.

You must also accomplish the Passenger Profile and Health Declaration (PPHD) form online via https://bit.ly/PALIntPPHD as early as 5 days prior to your flight departure. Exempted from accomplishing the online PPHD form are travelers bound for Australia, all of whom must accomplish the paper form upon check-in at the airport. Passengers bound for United States, Singapore and Canada are required to accomplish the PPHD form upon airport check-in in addition to the online registration.

TRAVELING WITHIN THE PHILIPPINES
For all domestic travelers: Please check with the local government offices of both your origin point and your final destination on travel requirements, which may differ from province to province and are revised constantly.
For more information, please click: https://bit.ly/PALTravelsWithinPH

You must also accomplish the Passenger Profile and Health Declaration (PPHD) form online via https://bit.ly/PALDomPPHD as early as 5 days prior to your flight departure.

MANILA (NAIA - MNL) TERMINAL ASSIGNMENTS
Flights from Manila depart from:
• NAIA Terminal 1 for flights to Dammam, Dubai, Riyadh, Toronto and Vancouver
• NAIA Terminal 2 for all other international flights.

PAL international arrivals in Manila use:
• NAIA Terminal 1 for flights from Dammam, Dubai and Riyadh
• NAIA Terminal 2 for all other arriving international flights.

- PAL domestic flights depart from and arrive at NAIA Terminal 2.

MACTAN CEBU (MCIA - CEB) TERMINAL ASSIGNMENTS

o Terminal 1 for domestic arrivals only
o Terminal 2 for domestic departures
o Terminal 2 for international departures and arrivals.

TAKE YOUR COVID TEST AT PAL'S TESTING FACILITIES
Passengers departing on PAL international and domestic flights from Manila may undergo RT-PCR and Antigen testing at:

• Philippine Airlines Learning Center (PLC) located at 540 Padre Faura cor. Adriatico St. Ermita, Manila (drive-thru or walk-in testing from 8AM to 8PM daily); or
• PAL Gate 3 located at Andrews Avenue, Pasay City (in-car or walk-in service 24 hours a day, seven days a week).

These PAL testing facilities are in partnership with Detoxicare Molecular Diagnostics Laboratory. The tests cost PHP 2,599 for RT-PCR tests with results released within 24 hours, and PHP 700 for Antigen tests with results released in 30 minutes. Payment options are: cash (PHP currency only), card (debit/credit), GCash, PayPal, WeChatPay, or Alipay. Passengers may also pre-pay for their COVID-19 tests online.

Upon entrance, please present your ID, plane ticket, payment confirmation (if prepaid), and QR code indicating that you have successfully registered the Passenger Profile and Health Declaration Form online.

Should you wish to avail of the services of other testing and lab partners of PAL, you may click the link for the complete listing: https://bit.ly/PALTestPartnersInt or https://bit.ly/PALTestPartnersDom

GUIDELINES FOR PASSENGERS OF CANCELLED FLIGHTS:
If your flight is cancelled, we wish to assure you that your current tickets are safe and remain valid. For details on your options, please see here: http://bit.ly/PaxOptions.

If you need to take another RT-PCR test for your new flight schedule, you may undergo RT-PCR testing at PAL's own testing facility at PAL Learning Center or PAL Gate 3 (see above information on " TAKE YOUR COVID TEST AT PAL'S TESTING FACILITIES").

FLYING SAFELY IN THE ‘NEW NORMAL’
PAL is strictly implementing Fly Safe “new normal” practices to protect our passengers, in compliance with international health and safety protocols.

Please bring your own face masks and wear them at all times – at the airport and throughout your flight.

We encourage you to check-in online and arrive early at the airport to allocate extra time for new safety procedures– at least 3 hours prior to departure for domestic flights; and 4 hours prior to departure for international flights.

All PAL aircraft are equipped with high-technology systems that continuously infuse fresh air across the cabin as well as HEPA filters that trap viruses, bacteria and other contaminants with 99.99% efficiency. The air flow system creates a cleaner environment that is safer than most enclosed public spaces and comparable to hospital operating rooms.

For more information, please see here: https://bit.ly/PALKeepsYouSafe

TRAZE CONTACT TRACING APP REQUIREMENT
All passengers flying to, from, or within the Philippines must download and register through Traze Contact Tracing, a unified and automated contact tracing app, before proceeding to the airport.

Passengers who do not have mobile phones or any other mobile gadgets may go to the Traze Helpdesk, located near the terminal entrance in all Philippine airports and at the arrival area of international airports, for registration assistance and QR code printing.

Please visit the Traze website to download and know more: https://www.traze.ph.

SPECIAL REMINDER TO CHECK ON UPDATES:
Our plans and schedules may change in response to evolving travel restrictions and quarantine limitations at arrival airports. Kindly check our website www.philippineairlines.com, or follow our social media accounts for updates.

THANKS FOR YOUR SUPPORT
Your health and safety will always be our top concern, and we wish you safe travels.

22/03/2022

Philippine Airlines flights will depart from and arrive at the following terminals at Manila’s Ninoy Aquino International Airport (NAIA), effective from March 27, 2022.

The changes in terminal assignments are to ensure operational efficiency and passenger convenience, in preparation for the increase in flights during the coming Summer Schedule.

Please check the terminal assigned and the status of your flight before you fly. Simply enter your departure date and flight number to check your flight status.

To learn more, please visit https://www.philippineairlines.com.

22/02/2022

22/02/2022

February 22, 2022

PAL WARNS PUBLIC VS FAKE WEBSITES, SOCMED PAGES

We would like to caution the public on the proliferation of fake websites and social media pages offering promotional fares or announcing anniversary gifts.

These bogus websites and pages aim to lure and mislead you into thinking that they are official airline promotion sites, and they request you togive personal information such as bank account details.

We warn the public against logging on and engaging with any of these fake platforms, as doing so will compromise or breach the privacy of your personal data.

Philippine Airlines does not utilize its social media pages (Official PAL Facebook) as a
platform to sell tickets.

PAL tickets are sold through our official website philippineairlines.com, our contact center hotlines and ticketing offices or via authorized travel agencies.

Please note that bank account details are NOT requested when customers book through any of these sales channels. Our PAL Website and PAL FB Pages do not offer cash/ ticket prizes.

For the general public's guidance and reference.

03/02/2022

Select destinations welcome passengers with only the need to present proof of vaccination against covid-19, and/or other requirements.

To know more about requirements when traveling within the Philippines, visit https://www.philippineairlines.com/en/covid-19/travelingwithintheph.

01/02/2022

Starting February 1, 2022, Philippine Airlines welcomes fully vaccinated passengers with no mandatory facility-based quarantine needed upon arrival. This is in relation with IATF Resolution No. 159.

Passengers are however, still required to show proof of fully vaccinated documents and follow protocols upon entry.

16/01/2022

15/01/2022

Advisory No. 237

FOR DOMESTIC FLIGHTS: NO VACCINATION, NO FLY (new DEPARTMENT OF TRANSPORTATION Department Order No. 2022-001)

Effective January 17, 2022, airlines are only allowed to accept fully vaccinated passengers for carriage on our domestic flights to and from Manila.

This requirement was imposed by the Philippine Department of Transportation (DOTr) and is valid for as long as the Metro Manila area (National Capital Region – NCR) remains under Alert Level 3 or higher. The requirement applies to all domestic travel to and from NCR, including the travel of individuals who reside outside NCR but who work inside NCR.

Travelers are considered fully vaccinated if at least two weeks have elapsed after their second dose of a two-dose COVID vaccine, or two weeks after receiving a single-dose COVID vaccine. You are required to present physical or digital copies of a vaccine card issued by your local government unit (LGU), or a vaccine certification issued by the Department of Health (DOH), or any document prescribed by the IATF (Inter-Agency Task Force for the Management of Emerging Infectious Disease); as well as a valid government-issued identification card (ID) with your picture and address. The DOTr order is here: https://bit.ly/NoVaxNoRideDOTR.

However, PAL can accept unvaccinated individuals, including minors, who can present:

1. A duly signed medical certification with the doctor's name and contact details that states that their medical condition prevents full COVID-19 vaccination; or

2. Appropriate proof (e.g., barangay health pass) to support that their travel is to procure essential goods and services (e.g., medicine, medical devices, medical and dental necessities, public utilities, etc).

Children 11 years old and below can be accepted on PAL flights without the need for a medical certificate, but should still present proof of essential travel, and must follow the LGU requirements for their destination. Please be ready to present proof of the child’s age if requested.

We seek your kind understanding, as we are required to comply with government directives for the safety of all travelers and our communities. We reiterate that the new directives apply only on domestic flights to and from Manila; our other domestic flights do not fall under these restrictions.

If the new directive prevents you from traveling, and you purchased your ticket prior to January 17, 2022 and booked for travel on any date from January 17 to January 31, 2022, your ticket is safe and remains valid, and you may avail of the following options:

1. Convert your ticket to Travel Credits equivalent to the unused base fare of your ticket. Voucher validity is one year (1) year from date of issuance.

2. Rebook or Reroute your ticket to another flight with available space within 60 days from the original flight in the same cabin class.

3. Refund ticket without penalties, excluding Ticketing Service Charge.

No show fees will be collected if your confirmed reservation was not cancelled at least four hours before your booked flight departure time.

You may request the above through our MyPAL Request Hub facility at www.bit.ly/MPRHPAL.

For such rebooking requests and transactions, we encourage you to use our MyPAL Request Hub rather than call our PAL customer hotline (which is presently unable to fully accommodate the very high volume of calls and requests). If you purchased your ticket through a travel agent, please deal directly with your agent.

Thank you for your patience and cooperation as we work together with our government authorities to promote and enforce safe air travel.

07/01/2022

TRAVEL ADVISORY
ADVISORY NO. 234

Flight Cancellations for January 8 to 16, 2022

Dear PAL passengers:

With the ongoing surge of COVID-19 cases, we are receiving more calls from passengers who need to rebook or cancel their flights because they have tested positive or are in precautionary isolation. At the same time, many of our frontline team members are unable to report for work. We are thus facing challenges in sustaining our full regular operations and ensuring prompt service for all our customers.

We are taking the precaution of cancelling a number of domestic and international flights, even as our PAL teams do all possible to process all passenger requests and relieve the longer call waiting times and ticket office queues. We request your kind understanding and cooperation as we cope with these serious but temporary challenges.

The following DOMESTIC flights have been cancelled:

08-Jan PR1841/1842 and PR 2835/2880 Manila - Cebu - Manila

08-Jan PR 2037/2038 and PR 2045/2046 Manila - Caticlan - Manila

08-Jan PR 2519/2520 Manila - Cagayan de Oro - Manila

08-Jan PR 2921/2922 Manila - Legazpi - Manila

08-Jan PR 2963/2964 Manila - Busuanga (Coron) - Manila

08-Jan PR 2959/2960 Manila - Cotabato - Manila

08-Jan PR 2934/2935 Manila - Butuan - Manila

08-Jan PR 2773/2774 Manila - Tagbilaran (Panglao) - Manila

08-Jan PR 2783/2784 Manila - Pagadian - Manila

08-Jan PR 1809/1810 Manila - Davao - Manila

08-Jan PR 1141/1142 Manila - Iloilo - Manila

08-Jan PR 2981/2982 Manila - Tacloban - Manila

08-Jan PR 2545/2546 Manila - Dumaguete - Manila

08-Jan PR 2521/2522 Manila - Cagayan - Manila

08-Jan PR 2777/2778 Manila - Tagbilaran - Manila

09-Jan PR 2037/2038 and PR 2045/2046 Manila - Caticlan - Manila

09-Jan PR 2963/2964 Manila - Busuanga (Coron) - Manila

09-Jan PR 1815/1816 Manila - Davao - Manila

09-Jan PR 2921/2922 Manila - Legazpi - Manila

09-Jan PR 1841/1842 Manila - Cebu - Manila

10-Jan PR 2519/2520 Manila - Cagayan de Oro - Manila

10-Jan PR 2861/2862 Manila - Cebu - Manila

10-Jan PR 2965/2966 Manila - Busuanga (Coron) - Manila

11-Jan PR 2037/2038 and PR 2045/2046 Manila - Caticlan - Manila

11-Jan PR 2965/2966 Manila - Busuanga (Coron) - Manila

11-Jan PR 2957/2958 Manila - Cotabato - Manila

11-Jan PR 2529/2530 Manila - Cagayan de Oro - Manila

11-Jan PR 2861/2862 Manila - Cebu - Manila

12-Jan PR 2037/2038 and PR 2045/2046 Manila - Caticlan - Manila

12-Jan PR 2965/2966 Manila - Busuanga (Coron) - Manila

12-Jan PR 2861/2862 Manila - Cebu - Manila

12 Jan PR 2519/2520 Manila - Cagayan de Oro - Manila

12-Jan PR 2921/2922 Manila - Legazpi - Manila

13-Jan PR 1835/1880 and PR 1847/1848 and PR 2861/2862 Manila - Cebu - Manila

13-Jan PR 2037/2038 and PR 2045/2046 Manila - Caticlan - Manila

13-Jan PR 2965/2966 Manila – Busuanga (Coron) - Manila

13-Jan PR 2987/2988 Manila - Tacloban - Manila

13-Jan PR 2957/2958 Manila - Cotabato - Manila

13-Jan PR 2529/2530 Manila - Cagayan de Oro - Manila

13-Jan PR 2921/2922 Manila - Legazpi - Manila

14-Jan PR 2037/2038 and PR 2045/2046 Manila - Caticlan - Manila

14-Jan PR 2519/2520 Manila - Cagayan de Oro - Manila

14-Jan PR 2861/2862 Manila - Cebu - Manila

14-Jan PR 2921/2922 Manila - Legazpi - Manila

14-Jan PR 2985/2986 Manila - Tacloban - Manila

15-Jan PR 1835/1880 and PR 2861/2862 Manila - Cebu - Manila

15-Jan PR 2037/2038 and PR 2045/2046 Manila - Caticlan - Manila

15-Jan PR 2529/2530 Manila - Cagayan de Oro - Manila

15-Jan PR 2921/2922 Manila - Legazpi - Manila

15-Jan PR 2957/2958 Manila - Cotabato - Manila

15-Jan PR 2965/2966 Manila - Busuanga (Coron) - Manila

16-Jan PR 1835/1880 Manila - Cebu - Manila

16-Jan PR 2965/2966 Manila - Busuanga (Coron) - Manila

16-Jan PR 2861/2862 Manila - Cebu - Manila

The following INTERNATIONAL flights have been cancelled:

08-Jan PR 434/433 Cebu – Tokyo Narita – Cebu

10-Jan PR 422/421 Manila – Tokyo Haneda – Manila

13-Jan PR 422/421 Manila - Tokyo Haneda – Manila

14-Jan PR 422/421 Manila – Tokyo Haneda - Manila

This is a very fluid situation, and we may need to cancel more flights or make other operational adjustments in the coming week. Please continue to check flight status for any changes in your flight schedule.

Our PAL Medical team is carrying out its oversight functions in monitoring the health and wellness of all employees - including our cabin crew and flight teams.

Options for Passengers of Cancelled Flights

We sincerely regret the inconvenience this will cause to your travel plans. Your current tickets are safe and remain valid, and you may avail of the following options if your flight is cancelled:

1. Convert your ticket to Travel Credits equivalent to the unused base fare of your ticket. Voucher validity is one year (1) year from date of issuance.

2. Rebook or Reroute your ticket to another flight with available space within 60 days from the original flight in the same booking class or higher within the same cabin class.

3. Refund ticket without penalties, excluding Ticketing Service Charge

You may request the above through our MyPAL Request Hub facility at https://www.philippineairlines.com/en/ph/home/covid-19/mypalhub.

You may access the online self-reaccommodation tool for flight rebooking https://bit.ly/SREAC.

If your contact details are in our reservations records, you will be informed of the status of your flights via e-mail, telephone call or SMS/text.

Adjustments due to service constraints:

We encourage you to use our MyPAL Request Hub for rebooking requests, queries and ticket transactions, rather than call our PAL customer hotline or visit our ticket offices (which are unable to fully accommodate the very high volume of calls and requests). Please consider deferring less urgent rebooking transactions related to travel within the next seven (7) days, and let us reserve the customer hotline and ticket offices for the most urgent calls and transactions. If you purchased your ticket through a travel agent, please deal directly with your agent for any rebooking or ticketing transaction needs.

Our Metro Manila city ticket offices will be open only five (5) days a week, from Mondays to Fridays, 9 AM to 5 PM. However, our airport ticket offices at NAIA Terminal 2 (2 AM to 10 PM) and Terminal 3 (8 AM to 5 PM) will remain open on all days of the week; and our Domestic Airport Road ticket office in Pasay City will be open from Mondays to Saturdays.

Please stay updated on changes in travel requirements by checking the website of the concerned provincial local government or destination country.

We assure you that PAL adopts and continuously updates strict health and safety protocols to protect all travelers, including full PPE for our cabin crew, aircraft cabin air flow systems that continuously infuse fresh air, and HEPA filters that screen out viruses and other contaminants, for a safer and cleaner environment.

THANKS FOR BEARING WITH US

We greatly appreciate the dedication of our PAL personnel who are able to report for work and do their best to care for our customers despite these challenges.

We sincerely apologize to our passengers and their families. Thank you for your patience and cooperation as we work with you and with our partner agents, government authorities and our PAL teams worldwide to make the best of a very challenging situation.