28/05/2020
Dear Business Partner,
This is to acknowledge your email.
In line with the recent flight cancellations brought about by the COVID-19 issue, please refer to the handling guidelines set by various airlines for your easy reference:
All Cebu Pacific and Cebgo domestic and international flights remain cancelled from May 16 to 31, 2020. This is in line with the implementation of Modified Enhanced Community Quarantine over Metro Manila.
I. Airline Flight Cancellation options due to COVID-19 (March 15 – May 31,2020)
Passengers on cancelled flights are encouraged to take any one of the following options:
1. REBOOKING
‐ Waived Rebooking Fee and Fare Difference
‐ Rebook to any other travel date within three (3) months
2. TRAVEL FUND
- Travel Fund is now valid for one (1) year.
- Use it to either book a flight up to one (1) year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc).
* If the Travel Fund is not used within one (1) year, passengers can get a full refund.
3. FULL REFUND
‐ To be made according to the mode of payment.
- Processing of refunds will start after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three (3) to four (4) billing cycles.
II. Voluntary Cancellation options due to COVID-19 (June 01 to September 30)
- To provide added flexibility for passengers with booked flights from June 01 to September 30 but wish to change their travel plans, Cebu Pacific is offering the following options:
1. REBOOKING
‐ Waived Rebooking Fee only. Fare Difference may apply.
‐ Rebook to any other travel date within one (1) year.
2. TRAVEL FUND
‐ Place the full cost of the ticket in a Travel Fund, now valid for one (1) year.
- Decide and book travel within a year for flights as far as one (1) year ahead.
Reference: https://www.cebupacificair.com/pages/travel-advisories
We hope this provides a measure of confidence as passengers consider their travel plans. We will continue to monitor the situation with regards to COVID-19 and provide updates as necessary.
We also wish to appeal for your patience and understanding as there may be delays in our responses caused by the huge volume of requests that we are handling right now. Please rest assured that we are doing our best to accommodate everything as we are catering to all requests in the order that they are received.
Thank you for choosing TOPdeals inc Philippines.
Best Regards,
Marco Customer Support