RESORT POLICIES AND HOUSE RULES
The Fiftyone Resort strive to provide our guests with an exceptionally clean, safe, and friendly private resort and events experience. The following Resort Policy/House Rules have been established based on industry standards, management and operational procedures. These Resort Policy/House Rules are considered a part of our reservation agreement with you. As our res
ort guest, by reading and signing your resort registration you are agreeing to abide by all of our Resort Policy/House Rules, terms and conditions, and procedures. These Resort Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the The Fiftyone Resort and Events and the guest. Our Resort Policy/House Rules may change from time to time, so please check back often. SLOT: A full day slot starts at 2:00 pm to 11:30am the following day. A charge for the extension amounts to PhP 2000.00 per hour.
3. Early check-in is offered based on availability.
4. There will be no refunds for early check-out.
5. The resort requires full payment to reserve the slot.
6. In case the guest fails to appear in the resort by 3hrs after the check-in time despite making a reservation, the deposit for the stay shall be forfeited by the resort.
7. Use rates are for 20persons (ages 5 and older). Additional fees are assessed for extra persons in excess of 20 (ages 5 and older). For events, Only a maximum of 80 persons are allowed in the resort per reservation. And extra persons are only allowed until 8pm as well as the program if there is any.
8. CANCELLATIONS: The Fiftyone Resort is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled seventy-two hours (72 hours) resort time, prior to your arrival date, in order to avoid forfeiture of your deposit. If reservations are cancelled less than 72 hours before the arrival date, the deposit will not be refunded, but can be applied to future resort stays. The resort guest cannot hand over use of the facilities to third persons, even if the period for which the guest paid has not yet expired.
2. The resort reserved the rights to refuse service to anyone for any reasons(s) that does not violate government laws. The resort also reserves the rights to eject persons from the resort who are in violation of the resort policies and house rules.
3. The resort accepts guests traveling with small dogs and cats not exceeding 8 lbs. A maximum of two (2) small dogs and cats are allowed. No other animals are allowed. The guest bears full responsibility for any damage caused by their pet, which may include repair and cleaning fees. Pets must be leashed in common areas. Due to health/hygienic reasons, pets are not allowed in the pool. The resort will not be responsible for damage to guest’s properties or injuries to other persons caused by the guest’s pets. The resort renders services in accordance with its category and standard. Guests are requested to submit any complaints regarding the quality of services at the office as soon as possible, thus allowing for the resort's immediate reaction.
2. The resort is obliged to ensure:
A) conditions for full and undisturbed rest of the guest
😎 safety of stay and privacy. Every guest provides its consent to processing their personal information for the purposes of checking in and placing its data in the resort database. The guest has the right to review and correct its personal data. C) professional and polite service in respect of all services rendered by the resort
D) cleaning of the room and performing necessary repairs of equipment during the guest's absence or in their presence is so requested by the guest
E) in case of any defects which could not be repaired, the resort shall make every effort to, where possible, change the room or in any other way redress the inconvenience. At the guest's request, the resort renders the following free-of-charge services:
A) information concerning the guest's stay and travel
😎 use of equipment such as TV, refrigerator, grills, rice cooker, induction cooker. C) access to a swimming pool during hours of availability. D) use of videoke/karaoke machine pursuant to Rules and Regulations applicable to use of equipment (“quiet hours” ordinances/laws).
2. The resort reserves the rights to modify (add or remove) equipment that can be used by guests without prior notice. V.
1. The resort will not be held liable for any loss or damage of items brought in by guests to the resort. The guests will be responsible in securing their belongings during their stay.
2. LOST & FOUND POLICY: The Fiftyone Resort assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If guest/s discover that they have left behind something of value, guest should contact the resort immediately and the resort will try to assist the guest in locating the lost item.
3. FOUND ITEMS: The Fiftyone Resort is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded. If resort is unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by The Fiftyone Resort. VI.
1. The resort guest bears financial liability for damaging or destroying the resort's equipment and technical devices due to their fault or due to the fault of their visitors. The guests will be assessed and charged the full cost of repairs and replacement of the damages to bring back the resort to prior condition.
2. Room heaters, electric irons and other similar devices that emit heat which are not a part of the resort room equipment are not allowed to be used inside the rooms due to the fire safety.
3. Smoking inside the villa, and in the pool is prohibited. Use of other recreational drugs are also strictly prohibited. Violation of the prohibition is subject to a cleaning fee of PhP 1000.00. Smoking is only allowed in the designated areas.
4. Fi****ms and weapons are strictly not allowed to be bro ught in the resort. Guests who fail to abide by our policy may be asked to leave the resort premises, and are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry fi****ms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, or national law. VII.
1. Inside parking for guests using the private resort is provided for free. All vehicles are parked at the risk of the owner. The Fiftyone Resort shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the resort property. If a vehicle is left in the resort property after the guest has departed without the written consent of the resort, the resort reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.
2. Outside parking for events is provided for convenience. The Fiftyone Resort does not own or operate the parking lot. The parking lot may impose their own rules and fees. The Fiftyone Resort shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked outside the resort property. VIII. The following NOISE POLICY will be strictly enforced:
1. Quiet time is from 8PM-8AM. All noise-making activities shall move inside the rooms during these times.
2. Use of videoke machine is strictly limited to 8AM-8PM with a limited volume. Persons or groups not complying or violating the NOISE POLICY despite reminders will be reported to authorities and subject to immediate ejection from the resort without refund. By making a reservation, guests agree to abide by the resort policy and house rules, and follow the instructions of the staff and proper authorities. Guest/s who violate the resort's rules and policies, behave/s in a disorderly manner, and/or refuse/s to follow directions relating to resort rules and policies from the staff or authorities will be asked to leave the property without refund. X. The Fiftyone Resort reserves the right to amend, modify, change, cancel, vary or add to these Resort Policies/House Rules or the arrangements and content featured on our Resort website at any time without prior notice. The guests are responsible for checking regularly for updates to the Resort Policy/House Rules. Any modification to these Resort Policy/House Rules that occurs before the guest’s departure is considered a part of the guest’s reservations agreement with the resort. A copy of these Hotel Policy/House Rules is located on the resort website/Page, in the Guest Room Notebook, and available from the resort staff upon request.
