30/10/2022
https://www.facebook.com/cebupacificairphilippines/posts/pfbid0yYHwvoZw5is1nudkFAKU4YPhcPx6PhxjKjxphCWdpsq8bKegB7JUCjHqHHoTzuXXl
Cebu Pacific Advisory #7
Cancelled Flights on October 31 in the aftermath of Tropical Storm Paeng (Nalgae)
As of October 30, 2022, 8:30PM
Cebu Pacific (CEB) is currently restoring its operations in the aftermath of Tropical Storm Paeng (Nalgae).
As a result of the operational challenges, CEB cancelled flights on October 31, 2022:
Flight Number Route
• 5J 473/474 Manila – Bacolod – Manila
• 5J 451/452 Manila – Iloilo – Manila
• 5J 893/894 Manila – Caticlan (Boracay) – Manila
• 5J 627/628 Manila – Dumaguete – Manila
• 5J 567/568 Manila – Cebu – Manila
• 5J 963/964 Manila – Davao – Manila
• 5J 383/384 Manila – Cagayan de Oro – Manila
• 5J 571/572 Manila – Cebu – Manila
• 5J 637/638 Manila – Puerto Princesa – Manila
• 5J 617/618 Manila – Tagbilaran – Manila
• 5J 655/656 Manila – Tacloban – Manila
Affected passengers have been informed and provided with the following options through the Manage Booking portal on the Cebu Pacific website http://bit.ly/CEBmanageflight. They may avail themselves of their preferred option online up to two (2) hours before their scheduled time of departure.
1. Free Rebooking
Rebook without fare difference for travel up to thirty (30) days from original flight date. The fare difference will apply if the travel period is beyond thirty (30) days from the original flight date.
2. Travel Fund
Store the amount in a virtual CEB wallet valid for six (6) months and use this to either book a new flight or pay for add-ons (example: baggage allowance, seat selection, etc.).
3. Refund
The process may take up to two (2) months from the date of request.
CEB is also offering until October 31 flexible options, which include free rebooking and travel fund, to passengers who wish to postpone their flights to the following destinations: Manila, Boracay, Kalibo, Roxas, Iloilo, Tacloban, Cotabato, Legazpi, Naga, Virac, Masbate, and San Jose.
We thank our passengers for their patience and understanding as we normalize schedules.
We recommend our customers to check the status of their flight via https://www.cebupacificair.com/flight-status before going to the airport. CEB will do its best to inform guests ahead of time if flights are cancelled. If these are done on-the-spot, our ground staff are on standby to assist affected guests.
For other questions or concerns, passengers may send a message via Charlie the chatbot on https://m.me/cebupacificair
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