13/01/2020
PAL Travel Advisory/ January 13, 2020 (updated as of 8:30am)
13 Jan 2020
Philippine Airlines About Us News And Events PAL Travel Advisory/ January 13, 2020 (updated as of 8:30am)
Update as of 08:30 am
Manila's Ninoy Aquino International Airport has not yet re-opened as of 8:00 AM, although the airport authority is working to clean up runways to enable airlines to resume operations. The priority is to ensure the safety of all flights and passengers, in view of the effects of ash emissions from Taal Volcano.
Accordingly, we have CANCELED several domestic flights and are DELAYING the departure of a number of international flights as follows, for the safety of our passengers.
CANCELLED DOMESTIC FLIGHTS
JANUARY 13, 2020
PR 2131 Manila - Bacolod
PR 2141 Manila - Iloilo
PR 2773/2774 Manila - Tagbilaran (Panglao) -Manila
PR 2813 Manila - Davao
PR 2969/2970 Manila - Kalibo - Manila
PR 2959/2960 Manila - Cotabato - Manila
PR 2521/2522 Manila - Cagayan de Oro - Manila
PR 2545/2546 Manila - Dumaguete - Manila
DELAYED INTERNATIONAL FLIGHTS
JANUARY 13, 2020
PR 730 Manila - Bangkok: to depart Manila at 10:30 AM
PR 426 Manila - Fukuoka: to depart Manila at 11:00 AM
PR 213 Manila - Sydney: to depart Manila at 6:30 PM
PR 507 Manila - Singapore: to depart Manila at 10:40 AM
PR 412 Manila - Osaka Kansai: to depart Manila at 10:50 AM
PR 422 Manila - Tokyo Haneda: to depart Manila at 10:20 AM
This is a developing situation, and further changes are expected. Please check the status of your flight via our website www.philippineairlines.com on the Flight Status tab. Please check on the status of your flight before proceeding to the airport.
As of this time, Clark International Airport has not been significantly affected by the ash clouds, and remains open for operations.
If you are an affected passenger with a confirmed booking, you have the option to rebook or refund your ticket within 30 days from your original flight date with rebooking and refunding service fees waived. (Fare difference charges will be waived provided that rebooking is on same cabin class.) Rerouting will be subject to PAL's rerouting zonal rules.
For flight rebooking, refunding, or rerouting, you may call (+632) 8855 - 8888. If you purchased your ticket through a travel agent, please contact your agent immediately.
All PAL ticket offices in Metro Manila are open for business today, to assist passengers in any rebooking concerns. (The ticket offices at the airport terminals are expected to be very crowded, however, and passengers are encouraged to visit other ticket office branches.)
Thank you for understanding, as your safety is our primary concern.