29/10/2022
ctto PAL
PAENG ADVISORY NO. 5
(29 October 2022 as of 11:40 PM)
MANILA AIRPORT REOPENS; OPERATIONS TO RESTART
The aviation authorities have reopened Manila’s Ninoy Aquino International Airport (NAIA) for airline operations from 10 PM today (local Philippine time).
As a result, we will be able to operate flights departing Manila for the U.S., Australia and Canada, although with some delays as we finalize operational requirements:
PR 104 Manila-San Francisco – Departing at 01:00 AM, October 30
PR 209 Manila-Melbourne – Departing at 01:00 AM, October 30
PR 221 Manila-Brisbane – Departing at 01:00 AM, October 30
PR 211 Manila-Sydney – Departing at 02:00 AM, October 30
PR 116 Manila-Vancouver – Departing at 03:00 AM, October 30
We will exert all efforts to get back flights that had been diverted to Cebu, Clark, Kalibo, Davao, Bacolod, Puerto Princesa for the final leg to Manila, and are working out the final arrangements with the authorities and our operations teams.
At all times, our paramount concern is the safety of our passengers, personnel and aircraft.
The Manila airport had been closed for several hours to ensure safety of all travelers and personnel at the height of Tropical Storm Paeng (“Nalgae”).
For reference, the following flights remain CANCELLED:
DOMESTIC FLIGHTS CANCELLED
October 30 – Sunday
PR 4834 Clark-Cebu
PR 2808 Davao-Manila
PR 2129 Manila-Bacolod
PR 2130 Bacolod-Manila
PR 2519 Manila-Cagayan de Oro
PR 2520 Cagayan de Oro-Manila
PR 2967 Manila-Butuan
PR 2968 Butuan-Manila
PR 2139 Manila-Iloilo
PR 2140 Iloilo-Manila
PR 2555 Manila-Dipolog
PR 2556 Dipolog-Manila
PR 2203 Manila-Roxas
PR 2204 Roxas-Manila
PR 2949 Manila-Zamboanga
PR 2950 Zamboanga-Manila
PR 2917 Manila-Legazpi
PR 2918 Legazpi-Manila
PR 2981 Manila-Tacloban
PR 2982 Tacloban-Manila
PR 2887 Manila-Ozamiz
PR 2888 Ozamiz-Manila
PR 2932 Manila-Basco
PR 2933 Basco-Manila
PR 2961 Manila-Busuanga
PR 2962 Busuanga-Manila
INTERNATIONAL FLIGHTS CANCELLED
October 30 – Sunday
PR 510 Singapore-Manila
PR 522 Phnom Penh-Manila
PR 530 Kuala Lumpur-Manila
PR 538 Denpasar-Manila
PR 536 Jakarta-Manila
ATTENTION – THIS IS A DEVELOPING SITUATION; FURTHER CHANGES EXPECTED.
We will continue to cooperate closely with the aviation and airport authorities and keep a close watch on hour-by-hour weather forecasts for affected airports in the Philippines.
If you are traveling on a flight to/from Metro Manila, Clark or one of the affected areas on October 29 and 30, we recommend that you check the status of your flight before proceeding to the airport. Please go to https://www.philippineairlines.com/en/flight-status.
IMPORTANT REMINDER: A flight’s status is updated in real-time, and there is no need to call the PAL contact center to verify the information. We encourage you to continue monitoring the status of your flight using the Flight Status self-service tool on our website so that we can keep our contact center hotlines free of congestion.
FOR PASSENGERS OF CANCELLED FLIGHTS:
You have the option to:
1. Convert your ticket to Travel Credits equivalent to the unused base fare of your ticket. Voucher validity is one year (1) from date of issuance.
2. Rebook or Reroute your ticket to another flight with available space within 60 days from the original flight in the same booking class or higher within the same cabin class.
3. Refund ticket without penalties, excluding Ticketing Service Charge
You may access the online self-reaccommodation tool for flight rebooking. Simply click Manage and then select Flight Disruption in our homepage at www.philippineairlines.com.
For urgent concerns and information, you may reach us via:
- Hotline: (+632) 8539-0000 / (+632) 8855-8888
- Philippines Mobile – (+63) 919-056-2255
- Messenger: https://bit.ly/PALMessenger
- Viber: Search for Philippine Airlines
- WhatsApp: Add us as a new contact (+63) 998-951-4359
- myPAL Web Chat: https://bit.ly/PAL-Web-Chat
Thank you for your kind understanding and cooperation.
