31/05/2020
A N N O U N C E M E N T
MAY 30, 2020
In line with the implementation on "General Community Quarantine" over Metro Manila has extended until June 15, 2020. With this order from the National authorities and National IATF with its guidelines related to COVID19 under CATEGORY IV Industries, Travel Agencies, Tour Operators, and other TOURISM SERVICES still NOT ALLOWED TO OPERATE in areas under GCQ, per guidelines COVID-19 IATF and in the interest of protecting the public and safety measures of our employees, SIDLAKAN GLOBAL TRAVELS management decided to remain CLOSE ALL MAIN AND BRANCH OFFICES EFFECTIVE May 31, 2020 at 12:40am or until further notice.
ALL AirTickets affected [CEBU PACIFIC, PHILIPPINE AIRLINES, AIRASIA and OTHER INTERNATIONAL AIRLINES] as long as it is within the LockDown Period Extention March 15 to June 15, 2020 will be assisted when we resume on June 16, 2020 or until extension of MODIFIED ECQ/GENERAL COMMUNITY QUARANTINE will be lifted.
-PAL ASSISTANCE AFTER QUARANTINE IS LIFTED: [REBOOKING, REFUND]
GUIDELINES FOR AFFECTED PASSENGERS:
If your flight is cancelled, we wish to assure you that your current tickets are safe and remain valid. For details on your options, please see here: https://tinyurl.com/s9vp82n
Even if PAL resumes June 1, 2020 its flight schedules are limited. It operates M-W-F, limited seats capacity, with social distancing, safety measures to be applied before travelling. Travel Documents required before travelling. Major focused on OFWs returning to philippines connecting to their respective provinces.
-CEBU PACIFIC ASSISTANCE: [REBOOKING, TRAVEL REFUND, *REFUND]
Passengers on cancelled flights are urged to manage their bookings online via our website, http://bit.ly/CEBmanageflight. They may opt for a Travel Fund with validity of one (1) year; avail of refund; or rebook their flights.
Read more here: https://bit.ly/CEB_MECQ
FAQs for affected passengers: http://bit.ly/CEBCOVID-19FAQ
Safe Contactless Flight guidelines and Increased Safety measures: http://bit.ly/CEBSafeTravel
We’ll keep providing updates as soon as it’s available.
Let’s all work together, so .
-AIRASIA ASSISTANCE: [REBOOKING, *REFUND]
*Note:
Airlines has advised processing of refunds will start once MECQ/MGCQ/GCQ is lifted by the Philippine Government and regular work schedule resume to new normal. Due to the unexpected volume of refund requests, Reversal on refunds may take 12 -16 weeks but we will do our best to expedite your requests.
You may Message us on our page, messenger or your may email your concerned Ticket to [email protected].
Please leave a message with your AIRLINE, BOOKING REFERENCE NUMBER, CONTACT NUMBER and 1 of the ticket PASSENGER NAME. We may call each of your accordingly.
Thank you for your patience and understanding and we will do our very best to serve your affected travel tickets.
Best Regards,
Sidlakan Global Travels - Admin
We are carefully evaluating plans to resume some flights on selected routes by April 15, but this will depend on the status of relevant travel and quarantine restrictions, and above all on the public health and safety situation in the cities and countries that we serve.