25/10/2023
CTTO: CEBU PACIFIC
Cebu Pacific Advisory #4
Suspension of Operations in Dipolog Airport
As of October 24, 2023; 8:00 PM
Cebu Pacific (CEB) advises its passengers that it will suspend operations in Dipolog Airport from October 26 to November 8, 2023 due to runway surface damage. As safety is of paramount concern, operations will remain suspended until we have assessed and confirmed that the runway is safe for landing and take-off.
The following flights from October 26 to November 8, 2023 are cancelled:
5J 703/704: Manila – Dipolog – Manila
5J 705/706: Manila – Dipolog – Manila
DG 6603/6604: Cebu – Dipolog – Cebu
CEB is mounting additional recovery flights to Pagadian which affected passengers may take. The following options have also been provided which they can avail through the Manage Booking portal on the CEB website https://www.cebupacificair.com/manage-booking up to two hours before their scheduled time of departure:
1. Flight Rebooking / Rerouting
Rebook or reroute to any flight bound for Pagadian or Ozamiz. Should the travel period extend beyond thirty (30) days from the original flight date, a fare difference may be applied.
2. Travel Fund
Store the full amount in a virtual CEB wallet valid and use this to either book a new flight or pay for add-ons (example: baggage allowance, seat selection, etc.)
3. Refund
Full refund of your ticket.
For customers with existing bookings to and from Dipolog beyond November 8, we will provide an update once the necessary runway repairs have been completed. CEB is working closely with the Civil Aviation Authority of the Philippines regarding this matter.
We thank our passengers for their patience and understanding.
