Mystery Shopping Agency

04/06/2024

25/05/2024

Analyse Romanian Oncology - between reform and reality - in this 📑 data-packed Ziarul Bursa article that highlights critical health areas of the local healthcare ecosystem.

Romanian Healthcare Conference & Expo is a platform of change that saves lives through and built on the philosophy “Together for better experiences for doctors and patients”, where exceptional people and brands join forces to accelerate the evolution of the health system. Here is a glimpse of the vision behind this year’s RHCE edition from the leaders who brought this game-changing PX concept to life:

🎙️RĂZVAN PREDICA, CEO – Affidea Romania & Hungary: „Affidea Romania is one of the important medical services providers and a partner of the public health system regarding diagnosis and treatment of oncological pathologies. The health of Romanians is our main priority, this is why we supported and got actively involved in every edition of the Romanian Healthcare Conference. The Affidea Group - that Affidea Romania is a part of, is a European leader in advanced medical imaging services, ambulatory diagnosis, and cancer treatment - we invest all our attention, specialized expertise, and technological innovation in the diagnosis, treatment, and health monitoring of Romanian patients.”

Access to innovative therapies is much slower locally compared to the EU, the gap being five to six years. Romania ranks first in Europe in terms of avoidable deaths, in the context of the so-called epidemic of chronic diseases and the absence of a culture of prevention that implies routine checks and screening. 🔬

🎙️MĂDĂLINA VILĂU, CX Consultant, Managing Partner – Marketing Insiders Group, R.H.C.E Founder: „Romania has the highest premature mortality rate from breast cancer and cervical cancer in Europe. It is estimated that in the next ten years, cancer could become the number one cause of death among European populations. The third edition of the Romanian Healthcare Conference addresses real-life medical needs through relevant solutions and action plans for a healthier Romania.”

Although the standards of basic patient Onco-Care are defined in the legislation, they are not applied nationally. Two of the critical debate topics for immediate action are the absence of standardized oncology patient journeys (for each type of cancer) – this substantially delays access to specific, vital treatments, and the fact that we have multidisciplinary work committees only in oncology centers from large cities.

2024 focuses on navigation strategies for compassionate, patient-centric oncological care. 📰 Read the full Bursa Article and get a glimpse of our upcoming business event via➡️ https://bit.ly/RHCEarticle.

24/05/2024

Pain is inevitable. ⛰️ Some leaders use pain to fuel their journey, unleashing extraordinary power. EDUÁRD NOVÁK - Global Paralympic Champion🏅and Co-Owner of Novak Healthcare Concept - is one of those who went beyond physical and mental boundaries, becoming the first Romanian Paralympic champion.

Eduárd began his sport career as a speed skater, winning tens of international competitions. After turning 20 years old, in 1996, he was involved in a car crash that forced him into a race for his life, he lost his leg in this terrible accident and had to give up professional ice skating. Only to find his true calling and do the unthinkable by choosing a new sports path, cycling.

“I always knew who I was and what I could do... Many stories about champions can be told, some can become legends, and others become life lessons. But my story turned from success to agony and from agony to a world champion story in just a few moments”.

Eduárd Novák participated in Five Paralympic Games – in Athens, in Beijing (Silver Medal), in London (Silver Medal and 🥇Gold Medal), in Rio, and in Tokyo (Silver Medal) – and is now training for the sixth that will take place in Paris! 🚴🏻 He is currently a role model - not only for the aspiring leaders of the young sports generation, but for anyone who aims to achieve great things through effort and willpower. He was also President of the Romanian Cycling Federation and Minister Of Youth and Sports, and is currently running multiple business and community-led projects, such as: Novák Cycling Academy - the only one of its kind in Eastern Europe, Team NOVAK, Novak Healthcare Concept - correction and recovery medical products, charity events, and more.

The 3rd ROMANIAN HEALTHCARE CONFERENCE Edition will reunite remarkable healthcare leaders who are actively shaping the future of , and we are honored to have 🎙️Eduárd Novák as an empowering . This enlightening moment is inspired by our Platinum Partner, Clinicile Affidea Romania who believed in our mission to elevate the local medical ecosystem and supported R.H.C.E from its first edition.

For more conference info please visit PatientExperience.ro. Just a few seats left, 🛒 book your last-minute tickets via [email protected].

11/05/2024

Get behind the scenes of our upcoming Customer Care Conference & Expo with this 📑insightful PRO TV article. 🎙️ MĂDĂLINA VILĂU - our inspiring multidisciplinary CX consultant and Managing Partner of Marketing Insiders Group, strategically highlights:

“More than 70% of leaders believe that getting to the next level of operational efficiency requires the entire business structure to grow around customer experiences; the product price and quality, or the inventiveness of the marketing campaigns remain important, but no longer play leading roles, as CX takes center stage. In the era of physical distancing and remote or hybrid working, the distance between departments should be smaller and smaller. The integration of Generative Artificial Intelligence solves many technical challenges, creating time and space for creative strategies, foresight, L&D programs, and customer centricity, so businesses can focus even more on people – customers, employees, and partners."

While AI is taking over countless tasks and increasing the speed of work in the customer relations sector and beyond, it demands new skills from niche specialists, new professional roles, and new ways of thinking – revolutionizing the workforce and success criteria in the customer care community.

Read the full story and join us on May 15-16 for more valuable insights and practical CX leadership tools at Biavati Events ➡️ https://bit.ly/ProTV-article.
🛒Secure last-minute conference tickets via [email protected].

22/04/2024

🤖 Transformation is a mindset at Marketing Insiders Group. Change is inevitable, choosing to make the most of it is a choice. This way of thinking fuels innovation, agile thinking, and unprecedented performance results. We embody it in all our L&D solutions, business events, and team energy. We are proud to shine the light on like-minded leaders who chose action, not reaction. One of these game-changers is BOGDAN ROȘU, Board Member at Optima, President of Asociația Română de Factoring, and Executive Director of IFN Next Capital Finance SA

Over 25 years of multi-industry know-how - with a strong focus on executive management, business development, BPO, finance, and customer care - has shaped BOGDAN into a CX growth force for corporations, startups, and NGOs. 🌱 His curious nature has pushed him never to stop learning, encouraging his teams to do the same to stay ahead and be a part of emerging future scenarios:

“With the AI revolution, the CX excellence benchmark has become overrated, as customer behavior has changed dramatically during the pandemic and the global tech transformation. With the right operational strategy, technology is power for both clients and customer service teams.

The best client interaction formula consists of proactive personalization, flawless digital brand presence, omnichannel efficiency, responsiveness, and consistency - all by maximizing the endless opportunities that Generative Artificial Intelligence has to offer to strengthen customer relationships and loyalty.”

BOGDAN ROȘU wears many strategic hats in both leadership and operational areas. His dynamic DNA is contagious, empowering both people and businesses to thrive like never before.

🤝 Marketing Insiders Group salutes his Doer attitude and strategic vision, and is delighted to be a part of his professional journey for years to come.

07/03/2024

🔥“Contemporary Business for Contemporary Challenges” is more than our business manifesto. It is our commitment to LISTEN to our partners and SEE their needs and “DNA” when designing their tailor-made training courses.
We don’t do boring and we’ll stop at nothing to get our customers to their strategic destination.

One size doesn’t fit all when it comes to business learning, especially if your end goal is outstanding customer experience results. With this in mind (and heart 💚), we are thrilled to launch our unconventional 𝟮𝟬𝟮𝟰 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗖𝗮𝘁𝗮𝗹𝗼𝗴𝘂𝗲!🚀

Explore a sparkling infusion of playful passion, operational know-how, inspiring emotion, awakening foresight, and market awareness - that embodies all leadership colors. Dive into your Strategic Menu for this Business Year and get ready for a transformative training experience. 𝗩𝗜𝗘𝗪 𝗼𝗿 𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 the catalogue right here ➡️ https://market-insiders.com/training-catalogue/, and reach out if you want to meet us and begin your memorable journey.

P.S. Don’t forget to subscribe to our newsletter for complimentary business insights and Marketing Insiders Group news and community events.

07/12/2023

It's been a dynamic and productive few weeks for our team at Marketing Insiders Group, and we couldn't wait to share the exciting highlights with you.

✅ We marked a milestone with the 10th anniversary edition of the Customer Experience Forum event in Bucharest. It was an unforgettable event, bringing together 120 industry leaders from 50 different companies for thought-provoking discussions, and valuable insights on the ever-evolving world of customer experience.
✅ We successfully hosted the 2nd edition of the Romanian Healthcare Conference & Expo powered by Conference Arena. It was a fantastic opportunity to bridge the gap between healthcare professionals and innovation, fostering collaboration for a brighter future in delivering amazing patient experience.
✅ Beyond our borders, one of our consultants embarked on a journey to Egypt for a Customer Experience training program for a tourism company, with the aim of aligning core CX concepts and ambitions between leaders and frontliners.
✅ Closer to home, our team visited Chisinau, delivering a two-part workshop on organizational change through the lean methodology for a telecommunication company. At Marketing Insiders Group we strongly believe in hands-on learning, and this interactive workshop was a testament to our commitment to practicality.
✅ Our team wrapped up early December with a series of successful sales training sessions right here in Bucharest, for two of our customers in the retail and payment solution industries. We're passionate about empowering businesses to excel in their sales strategies, and also about helping sales-people adjust to the dynamic market conditions we are currently experiencing.
✅ And last but certainly not least, our passionate team at Mystery Shopping Agency is currently immersed in two exciting projects. We're diligently checking customer experience, product comparison, as well as the quality of recruitment processes.

🧭 Looking ahead to 2024, we're bubbling with enthusiasm to guide our customers through organizational changes and continuous improvement initiatives. Our approach remains experiential, emphasizing 'learning by doing' to tackle real-life challenges effectively and we are always focused on delivering personalized workshops, tailored to each company’s priorities specifically.
Stay tuned for more exciting events and workshops in the coming year! 🪄 We're here to make a real difference, and we can't wait for you to join us on this incredible journey.

22/11/2023

21/11/2023

In times of socioeconomic and geopolitical turmoil, the medical sector is under pressure to reduce healthcare spending while increasing the quality of care. 🏥 Hospital margins are currently declining and need an operational re-frame to boost performance and revenue. Workforce costs are a big challenge these days, with escalating salaries, unprecedented retirements, and resignations.

Join us tomorrow, Nov. 22nd, for an expert diagnosis of the at the 2nd ROMANIAN HEALTHCARE CONFERENCE & EXPO Edition - for a down-to-market Operations > Panel Discussion with remarkable local and international multi-industry who will debate “ as a multidisciplinary approach in Cancer Care”.

🎙️DOINA PICIU, Primary Physician in Nuclear Medicine and Endocrinology, Head of PET/CT Center CT Clinic Affidea Cluj Napoca, Member of the Board of Endocrine Tumors Task Force of EORTC (European Organisation for Research and Treatment of Cancer)

🎙️SINAN NAZIF ARAN, Ph.D., Deputy CEO Group Florence Nightingale Hospitals

🎙️GABRIEL RÎCU, Ph.D., Primary Doctor in Radiotherapy MedEuropa

🎙️LAURENȚIU VALCĂUAN, Oncology Specialist Physician Centrul Medical Lotus-Med

Marketing Insiders Group’s clever and inspiring 🌟 Panel Facilitator CECILIA OLSSON - Product Lifecycle Manager & Patient Advocate, EMEA GE HealthCare, and , will strategically lead important conversations with the conference speakers and the audience - focusing on high-interest topics, such as:

🔎 Cancer Patient Profiling | Behavioral traits, diagnosis, and treatment needs.
👁️‍🗨️ Improving Patient Education | Second opinion mindset and collaborative leadership.
⚙️ Unlocking Operational Excellence | The Synergy of Healthcare Staffing, Medical Navigators & Performance.

Meet CECILIA and the panelists in person tomorrow at the majestic Crowne Plaza Bucharest and discover where the medicare market is heading!

Check out the full RHCE 2023 via https://bit.ly/RHCEagenda.

21/11/2023

If healthcare systems don’t step up their and monitoring programs, by 2048, NCDs (including heart disease, stroke, cancer, diabetes, and chronic lung disease) are projected to cause 86% of global deaths.🔥 It is in our power the change the narrative and empower the evolution of the medical ecosystem.

Immerse in Marketing Insiders Group’s 360° approach to the New MedCare Era at🎙️ the 2nd ROMANIAN HEALTHCARE CONFERENCE & EXPO edition - which will challenge medicare leaders to reimagine patient care, and brainstorm practical solutions for immediate positive impact regarding Elevating in Europe - focusing on the Local Oncological Landscape.

🤝 This ambitious business event was possible with the vision, support, and inspiration of a wide strategic network. for being a part of our mission to improve patient experience and healthcare operations, aiming for healthier patients and happier doctors.

PLATINUM PARTNER: Affidea Romania

SUPPORTING PARTNERS:
GE HealthCare
MedEuropa
Group Florence Nightingale Hospitals
RepsMate

STRATEGIC PARTNERS:
IQ Agency
FutureStation
Mystery Shopping Agency
Conference Arena

CONFERENCE PARTNERS:
PALMED - Patronatul Furnizorilor de Servicii Medicale Private
Royal Hospital Bucharest
Amazonia Navigators
Institutul Oncologic „Prof. Dr. Ion Chiricuță”, Cluj-Napoca
Federatia Asociatiilor Bolnavilor de Cancer din Romania

MEDIA PARTNERS:
DOC | Oana Cuzino
Ziarul Bursa

See you tomorrow at Crowne Plaza Bucharest.
Check out conference info and event agenda via www.patientexperience.ro.

21/11/2023

📈The COVID-19 context accelerated , med-tech and med-science breakthroughs - at unprecedented speeds! The global in healthcare market is expected to grow to nearly $137 billion by 2029.
The market is estimated to reach $271.69 billion in 2026 at a CAGR of 27.6%. The usage rate of telemedicine among patients increased from 11% to 46% during the pandemic, and 76% of patients stated they will continue to use these solutions in the future.

Are we equipped to manage all these changes and, most importantly, to make the most of all the incredible opportunities technology brings to the table? JOIN US tomorrow, Nov. 22nd 2023, at ROMANIAN HEALTHCARE CONFERENCE & EXPO - for a captivating Panel Discussion with local and international innovation leaders who will debate “ solutions for a sustainable healthcare future” that drives better medical service for all.

🌟Our brilliant , OANA DUMITROIU, Senior Vice-President Marketing & Communication Affidea Group, will lead this highly interactive journey to the future of MedCare. Here are just a few of the strategic stops:

🤖 AI-powered Patient Care Solutions | Simplifying processes to accelerate performance.
🔬 Innovative Medical Imaging Systems | Focus: Onco-diagnosis breakthroughs.
👨‍💻 Digital Health Overview | Telemedicine evolution, impact, and best practices.

Check out the inspiring speakers lineup for this transformative med-talk:
🎙️SERGIU POP, Data & Artificial Intelligence Specialist Microsoft
🎙️CHARLES NIEHAUS, Executive Director Affidea Group
🎙️OVIDIU HINTA, Modality Manager CT & MI GE HealthCare
🎙️ALIN ROȘCA, Founder & CEO RepsMate
🎙️MARKUS GLIMM, Co-founder & CEO of Medicia - Singapore (online)

Meet the panelists in person tomorrow at the enchanting Crowne Plaza Bucharest and be a part of Marketing Insiders Group's healthcare revolution! 🛒 Just a few RHCE seats left, book them fast via www.patientexperience.ro.

21/11/2023

⛰️ Some of the most rewarding things in life are also the most ambitious. Today and tomorrow are just about that, about what endless and tireless can create, and about inspiring and that dare to change the world.

Get ready for two days of game-changing insights, strategic networking, and special interactive moments. What a journey!
Just a few minutes until kick-off. Let’s GO!🏁

20/11/2023

The lack of a in healthcare impacts us severely as a nation, especially in the oncology and chronic disease sectors. It’s time to elevate with prevention-first operational strategies that have the potential to save the lives of thousands.

Be a part of Marketing Insiders Group’s mission. JOIN US at the ROMANIAN HEALTHCARE CONFERENCE & EXPO, on November 22nd, 2023 - for a game-changing MEDCARE PREVENTION > with some of the most important voices of the local and international medical community, who will debate “Preventive care programs and mindset shifts that save lives” - together with the expert audience.

🌟 Our inspiring , Oana Cuzino, PhD. - Geriatrics & Gerontology Specialist Physician, Founder DOC, will lead strategic healthcare conversations and facilitate interactive exchanges on subjects such as: breast cancer (RO vs. EU), prevention-led oncology developments and challenges, and much more: “ aims to reduce mortality by decreasing the incidence of cancer. I am a firm believer in prevention, and fortunately, today we have more and more preventive means at our disposal, starting with avoiding carcinogens, tracking lifestyle or dietary practices that minimize those factors known to cause cancer or genetic predispositions, and all the way to managing individual genetic risks, risk-reducing medical interventions (e.g. chemo-prevention) or surgical procedures, even that can lead to the removal of precancerous lesions. All of these should be included in a personalized prevention plan, responsibly implemented by each of us.”

The 2nd ROMANIAN HEALTHCARE CONFERENCE & EXPO Edition is the host of remarkable , who devote their lives to empowering the medical ecosystem:

🎙️IOAN STOIAN, Ph.D., Primary Physician Obstetrics and Gynecology, Founder Royal Hospital Bucharest

🎙️CEZAR IRIMIA, Psychologist, President - FABC (Federatia Asociatiilor Bolnavilor de Cancer din Romania)

🎙️JAIME ESPIN, Ph.D., Professor - Andalusian School of Public Health (online participation)

🎙️RUBÉN BONILLA GUERRERO, Doctor of Medical Sciences, Rare Diseases & Pharmacogenomics Expert, CEO & Chief Medical Officer - Genetica Consulting Services (online participation)


⚕️Don’t miss the chance to be a part of this transformative med-conference experience! Meet the panelists in person on Nov. 22nd - at the majestic Crowne Plaza Bucharest. 🛒 Book the last remaining RHCE seats on www.patientexperience.ro.


🤝A special thank you to our dynamic Media Partner, DOC (Oana Cuzino) for their strategic support in making this ambitious event known across the local health community.

20/11/2023

Knowing where you’re going is the first step towards leadership. Some leaders turn vision into everyday reality, through . One of them is CHARLES NIEHAUS, Deputy CEO Affidea Group.
With over two decades of international business know-how in the healthcare industry, CHARLES’s core expertise is navigating the challenges of the medical sector - from planning to staffing, delivery, and performance acceleration - always aiming to identify growth opportunities. He is an authentic change enabler who generates practical results through strategic thinking and has driven operational excellence in private organizations across Sub-Saharan Africa, the UK, and Europe. He is dedicated to providing high-quality, cost-effective care worldwide and advised The Nelson Mandela Foundation on population health issues as a personal physician for President Nelson Mandela.
CHARLES NIEHAUS is both a Visionary and a Doer, he dedicates his life to the evolution of healthcare, keeping quality at the core of everything he does, one process at a time.

🎙️ CHARLES will kick-start the ROMANIAN HEALTHCARE CONFERENCE & EXPO 2023 with his Opening Speech, and will share his experience in the Panel Discussion. You can meet him and his ambitious team on Nov. 22nd 2023, at Crowne Plaza Bucharest.

⏳ Last chance to register, conference tickets are in high demand. Secure yours on www.patientexperience.ro!
For last-minute sponsorship opportunities, please send your inquiry to our BTL Manager, [email protected].

16/11/2023

⚠️ 4 out of 5 Romanians have friends or family members who battled cancer, however almost half of the Romanian population never got tested for cancer. Locally, there are 48% more registered deaths in compared to the EU average, with becoming a crisis.
is facing many educational and operational challenges and needs an immediate plan to accelerate positive changes that can lead to better healthcare services that can save thousands.

⚕️JOIN US at the ROMANIAN HEALTHCARE CONFERENCE & EXPO, on November 22nd, 2023 - for a captivating MEDCARE TRANSFORMATION > with remarkable from the health industry, who will debate “ navigation that empowers the ” together with the expert audience.

Our insightful , OANA VASILE - Executive Healthcare Consultant, will guide us through a selection of high-interest topics that have the potential to reshape Processes:

🗺️ Patient Journey Optimization | Diagnosis, treatment, nutrition, and physical recovery.
☯️ Better Lifestyle for Cancer Patients | Psycho-oncology and “back-to-work” HR programs.
🇷🇴 National Plan for Cancer Control | The latest action steps and regulations for combating cancer.

The 2nd Edition will host the best in the field, top professionals who go above and beyond in order to help the local medical community grow stronger, and more efficient:

🎙️Patriciu Achimaș-Cadariu, Ph.D., Primary Physician, Gynecological Oncology Super-specialization and Oncological Surgery at Institutul Oncologic „Prof. Dr. Ion Chiricuță”, Cluj-Napoca, Deputy in Parlamentul Romaniei, President of The Group To Fight Cancer of the Romanian Parliament.

🎙️Victoria Asanache, Patient Navigator and Medical Navigator Trainer at Amazonia Navigators.

🎙️Alexandra Munteanu, FCCA Manager at GE HealthCare.

🎙️Cristina Netea, ACIM, Head of Value Proposition and Health Business at NN Asigurări de Viață.

🎙️Bogdan Angheloiu, Medical Doctor, General Manager at MedEuropa.

Don’t miss out on this highly interactive niche conference!
Meet the panelists in person on Nov. 22nd - at the enchanting Crowne Plaza Bucharest! 🛒 Book the last remaining RHCE seats for the first conference dedicated to in Romania on www.patientexperience.ro, or via [email protected].

16/11/2023

🏥 For over two decades, Affidea Romania has been delivering superior medical services to Romanians, focusing on reaching more patients and delivering both innovative and .

🤝 Marketing Insiders Group is honored to have the visionary support of such an inspiring - as a Platinum Partner for the 2nd ROMANIAN HEALTHCARE CONFERENCE & EXPO.

RĂZVAN PREDICA, CEO of Affidea Romania and Hungary: "Technology saves lives. With this in mind, we choose to invest responsibly in the best-performing equipment and software solutions on the market, and more.
We provide integrated medical services to patients – consultations, state-of-the-art imaging, and medical tests – all to establish accurate and complete health statuses, as well as the appropriate therapeutic conducts.
We invest in unconventional and training programs to offer a medical experience to all customer categories. We currently operate in 48 centers nationwide, with over 900 doctors serving millions of people. We will continue to invest, innovate, and expand in order to offer affordable and efficient medcare to as many patients as possible.

The health of the Romanian population has been declining for many years, especially in the sector, and education and prevention have the power to change everything for the better, even from one day to the next.
represents another step in mobilizing the for a better future of the healthcare ecosystem, and we are happy to be involved in the second edition as Platinum Partners."

🤝 Meet the dynamic Affidea team and debate the future of healthcare on November 22nd, 2023, at the majestic Crowne Plaza Bucharest. Last-minute & Expo are running out, book yours via www.patientexperience.ro or [email protected].