18/07/2023
2 of the most frequently asked questions by our clients. Have a read to have a better understanding of the "why's" and how Taiwan Free and Easy Travel's approach differs from the norm.
Hopefully, this will provide more clarity to our potential clients.
[Tue-Ask A Question]
It's Tuesday and on every Tuesday, we will feature questions asked by our clients for clarity.
Here it goes for this week:
I notice from your website that you charge an upfront refundable proposal fee and you do not have much detail of travel itineraries listed on your website.
Q1: Why do you charge a travel proposal/travel planning fee?
A: Our approach sets us apart from mass group tour operators who often offer standardised itineraries. We pride ourselves on providing tours that are fully tailored to meet your specific needs. The travel proposal fee is in place to cover the costs associated with researching, designing, and organising a personalised itinerary that caters to your preferences. Without a commitment from the customer, it would be impractical for us to invest the necessary time and resources into this process.
It's important to note that mass group operators typically do not charge a fee because their tour packages come with fixed prices, set departure dates, and predetermined itineraries that cannot be customised. Their approach is “take it or leave it”.
By charging the proposal fee, we ensure that our clients are genuinely interested and invested in our curated travel proposal. Should you decide to engage our services, the fee will be applied towards your overall tour fare. However, please be aware that the fee is non-refundable if you choose not to proceed, as considerable work has already been undertaken on your behalf.
Q2: How do we get details on the tours you have planned previously?
A: We refrain from providing sample itineraries on our website because each of our tours is meticulously handcrafted to meet the specific requirements of our clients. As every traveller has unique preferences and needs, it would be impractical to present a standardised list of tours.
To gain an understanding of the tour itinerary that we can create for you, we follow a personalised approach. Once you have committed to the travel proposal fee, we will assign a dedicated travel planner to assist you. The travel planner will engage in an in-depth interview with you to gather essential information about your travel specifics, preferences, objectives, likes and dislikes, dietary requirements, preferred mode of travel, desired hotel grade, and your allocated travel budget. This detailed discussion enables the travel planner to create a proposal that is tailored precisely to your needs.
We design your vacation with you in mind, prioritising your preferences and requirements rather than focusing on convenience or what works best for us. Our goal is to provide you with a customised and memorable travel experience that reflects your unique desires and aspirations.
That's it for this week. If you have any questions, feel free to whatsapp/email/message us on our social media channels.