In an increasingly competitive world, 2Ring understands that it’s vital to offer a world class customer journey in order to retain existing customers and attract new ones. With our seamless integration into Cisco Contact Center & UC technologies you can offer your customers an unrivaled experience & enhanced satisfaction.
2Ring Gadgets for Cisco Finesse – is our market leading solution that crea
tes a truly unified work space for contact center agents. The Gadgets enhance their performance by, offering integration into business critical applications such as CRM & service platforms, improving collaboration within the contact center and offers consistent agent performance and messaging. On top of this our Dashboards & Wallboards highlight real-time analytics, giving the right people the right information at the right time, enabling them to make key business decisions based on facts. We are a truly global organization with dual Headquarters in EMEA & the USA, whilst our ever expanding partner network offers reach into even the most remote of locations. Both our partners & end users alike, have access to our highly skilled DevOps teams ensuring that features and functions of the 2Ring platform are developed with the customer in mind. This allows all three parties to be at the forefront of innovation within the contact center world. In 2018, 2Ring were awarded the Most Innovative Agent Tool by Cisco, which caps a long line of achievements during our 20 year relationship. 2Ring are the highest level Cisco partner for ISVs & were awarded the “Cisco Preferred Solution Partner” status in 2011. 2Ring solutions for Cisco Contact Centers have been added to Cisco’s global price list in 2017. By deploying solutions from the 2Ring portfolio, you can address & solve the three biggest challenges in contact centers. Improving the Customer experience, ensuring consistent agent performance & utilizing the greatest tools to get the best out of your contact center.
