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Sivar Support Center, Colonia Escalón (2025)

29/02/2024

New opening!!!!!!

SALES AND SERVICE AGENT FULL-TIME POSITION. WORK FROM HOME 🏠
Position Details:
As a Sales and Service Agent (SSA), you will be at the front line of Incredible Adventures market strategy. This includes communicating directly with customers about IA’s full line of products, processing bookings and preparing operational aspects of our tours. SSA’s will consistently use both sales and customer service skills throughout each day and need to possess strong organizational and prioritization abilities for problem-solving time-sensitive issues with confidence and attention to detail. Effective communication over the phone, in person and via email are essential in this position. Successful SSA’s earn commission and receive various industry perks. You will work closely with travel-passionate coworkers in a sustainable driven environment.
Technical Skills:
>Experience with Google Apps (G Suite)
>Experience working with tourism industry reservation booking systems
>Effective communication (phone, email and in person)
>Ability to choose great office music, or if remote, skills in setting up a snazzy we**am atmosphere!
Job Responsibilities:
Duties include but are not limited to:
*A strong ability to identify the product or adventure that best fits the client while keeping sales and budget requirements and the operations of Incredible Adventures in mind.
*Sales and Service Agents are responsible for answering phone calls and taking phone reservations for all of our sightseeing and camping trips.
*Take email reservations from vendors and confirming online reservations with appropriate information.
*Follow up with Sales Leads, Inquiries and any questions that come in via email in a prompt and timely manner.
*Communicate with guides during their trips and relay information to the appropriate person (Operations Manager, Fleet & Safety Manager, etc)
*Preparing trips for the next day by compiling paperwork needed and generating accurate manifests.
*Keeping track of van space availability and move passengers internally or to partner companies as directed.
*Double check all vendor reservations.
*Update the Shift Report - ongoing throughout shift.
*Follow up with guests that do not have pick up times for their tours or that are going camping and have not confirmed diet and sleeping bag needs.
*Attend all required staff meetings
*Accurately and in a timely manner order tour meals and reserve tasting times for passengers.
*Correctly input hotel and campsite information including confirmations, cancellations and rooming lists into the proper allocations sheets.
*Ensure daily, weekly and monthly Muir Woods Permits are secured or cancelled according to bookings.
*Update hotel, campground and attraction allocation sheets from template for the Sales and Service Manager’s review.
*Handle tasks given to you by your supervisor at a high quality as well as meeting deadlines given for those projects.
*Office administration tasks as required.
The schedule can be from 9am to 9pm working 8 hours + 1 lunch hour, 5 days a week for a total of 40 hours a week. Schedule flexibility is required as they are rotating schedules including weekends.
$850 Base Salary. Some of the US holidays are paid leave. Commissions are given on closed bookings and a performance salary review is conducted every year.
If you meet all requirements, please send your cv to [email protected].

11/10/2023

SALES AND SERVICE AGENT FULL-TIME POSITION. WORK FROM HOME 🏠
Position Details:
As a Sales and Service Agent (SSA), you will be at the front line of Incredible Adventures market strategy. This includes communicating directly with customers about IA’s full line of products, processing bookings and preparing operational aspects of our tours. SSA’s will consistently use both sales and customer service skills throughout each day and need to possess strong organizational and prioritization abilities for problem-solving time-sensitive issues with confidence and attention to detail. Effective communication over the phone, in person and via email are essential in this position. Successful SSA’s earn commission and receive various industry perks. You will work closely with travel-passionate coworkers in a sustainable driven environment.
Technical Skills:
>Experience with Google Apps (G Suite)
>Experience working with tourism industry reservation booking systems
>Effective communication (phone, email and in person)
>Ability to choose great office music, or if remote, skills in setting up a snazzy we**am atmosphere!
Job Responsibilities:
Duties include but are not limited to:
*A strong ability to identify the product or adventure that best fits the client while keeping sales and budget requirements and the operations of Incredible Adventures in mind.
*Sales and Service Agents are responsible for answering phone calls and taking phone reservations for all of our sightseeing and camping trips.
*Take email reservations from vendors and confirming online reservations with appropriate information.
*Follow up with Sales Leads, Inquiries and any questions that come in via email in a prompt and timely manner.
*Communicate with guides during their trips and relay information to the appropriate person (Operations Manager, Fleet & Safety Manager, etc)
*Preparing trips for the next day by compiling paperwork needed and generating accurate manifests.
*Keeping track of van space availability and move passengers internally or to partner companies as directed.
*Double check all vendor reservations.
*Update the Shift Report - ongoing throughout shift.
*Follow up with guests that do not have pick up times for their tours or that are going camping and have not confirmed diet and sleeping bag needs.
*Attend all required staff meetings
*Accurately and in a timely manner order tour meals and reserve tasting times for passengers.
*Correctly input hotel and campsite information including confirmations, cancellations and rooming lists into the proper allocations sheets.
*Ensure daily, weekly and monthly Muir Woods Permits are secured or cancelled according to bookings.
*Update hotel, campground and attraction allocation sheets from template for the Sales and Service Manager’s review.
*Handle tasks given to you by your supervisor at a high quality as well as meeting deadlines given for those projects.
*Office administration tasks as required.
The schedule can be from 9am to 9pm working 8 hours + 1 lunch hour, 5 days a week for a total of 40 hours a week. Schedule flexibility is required as they are rotating schedules including weekends.
$850 Base Salary. Some of the US holidays are paid leave. Commissions are given on closed bookings and a performance salary review is conducted every year.
If you meet all requirements, please send your cv to [email protected].

14/03/2023

SALES AND SERVICE AGENT PART-TIME POSITION. WORK FROM HOME 🏠

Position Details:
As a Sales and Service Agent (SSA), you will be at the front line of Incredible Adventures market strategy. This includes communicating directly with customers about IA’s full line of products, processing bookings and preparing operational aspects of our tours. SSA’s will consistently use both sales and customer service skills throughout each day and need to possess strong organizational and prioritization abilities for problem-solving time-sensitive issues with confidence and attention to detail. Effective communication over the phone, in person and via email are essential in this position. Successful SSA’s earn commission and receive various industry perks. You will work closely with travel-passionate coworkers in a sustainable driven environment.
Technical Skills:
>Experience with Google Apps (G Suite)
>Experience working with tourism industry reservation booking systems
>Effective communication (phone, email and in person)
>Ability to choose great office music, or if remote, skills in setting up a snazzy we**am atmosphere!
Job Responsibilities:
Duties include but are not limited to:
*A strong ability to identify the product or adventure that best fits the client while keeping sales and budget requirements and the operations of Incredible Adventures in mind.
*Sales and Service Agents are responsible for answering phone calls and taking phone reservations for all of our sightseeing and camping trips.
*Take email reservations from vendors and confirming online reservations with appropriate information.
*Follow up with Sales Leads, Inquiries and any questions that come in via email in a prompt and timely manner.
*Communicate with guides during their trips and relay information to the appropriate person (Operations Manager, Fleet & Safety Manager, etc)
*Preparing trips for the next day by compiling paperwork needed and generating accurate manifests.
*Keeping track of van space availability and move passengers internally or to partner companies as directed.
*Double check all vendor reservations.
*Update the Shift Report - ongoing throughout shift.
*Follow up with guests that do not have pick up times for their tours or that are going camping and have not confirmed diet and sleeping bag needs.
*Attend all required staff meetings
*Accurately and in a timely manner order tour meals and reserve tasting times for passengers.
*Correctly input hotel and campsite information including confirmations, cancellations and rooming lists into the proper allocations sheets.
*Ensure daily, weekly and monthly Muir Woods Permits are secured or cancelled according to bookings.
*Update hotel, campground and attraction allocation sheets from template for the Sales and Service Manager’s review.
*Handle tasks given to you by your supervisor at a high quality as well as meeting deadlines given for those projects.
*Office administration tasks as required.

The schedule can be from 9am to 9pm working up to 8 hours a day between those times for a total of 20 hours a week. Schedule flexibility is required as they are rotating schedules including weekends.

$400 Base Salary. Some of the US holidays are paid leave. Commissions are given on closed bookings and a performance salary review is conducted every year.

If you meet all requirements, please send your cv to [email protected].

16/12/2022

Work from Home 🏠
We are looking for a full-time representative to work 5 days a week for the call center team for a tourism company in San Diego, California. The applicant would must take reservations of the phone, answer customers' questions and handle billing inquiries. The applicant would then be promoted to handle a more managerial role in charge of training new applicants applying to the position and assisting the client directly. They will also be required to do some back-office tasks such as:

-Scheduling San Diego employees

-Managing daily calls with employees

-Keeping metrics of sales in a spreadsheet

-Analyzing sales by product to help in structuring marketing efforts

-Loading and managing our products with resellers

-Helping with writing product descriptions

-Managing and updating booking software

-Assisting with travel arrangements

- Light graphic design work using Canva for promotional posters

Required:
-Advanced English skills
-Weekend availability
-Immediate availability
-Attention to detail
-Adaptability
-Accountability
-A fast and stable internet connection is essential.
-Must have at least 1 year of prior experience in call center customer service.
-High sense of responsibility
-Self-driven
-A fast and stable internet connection is essential.
-Past Canva experience is recommended.

The schedule is from Tuesday to Saturday 8 hours a day + a lunch break, having Sunday and Monday off. Monthly base salary $900 to $1000.

If you meet all requirements please send us your resume to [email protected]

13/11/2022

WORK FROM HOME 🏠 WEEKENDS OFF
We are looking for a full time position Level 2 Technical Support Engineer.

Job Overview: The Tier 2 Technical Support Engineer will verify, analyze and report all data, application, reporting and sync inquiries from Customers. The candidate will not only support our external clients, but multiple internal teams which include Product-Development, and Sales. The successful candidate will have high servicing standards and will be extremely organized and proactive, with strong attention to detail and quality. Strong communication skills are a must, including the ability to adjust or be flexible in a crisis situation.

Roles & Responsibilities:
Research and troubleshoot questions and problems with Assessment & Instruction
Handle high priority tasks from Strategic Customers and Leadership
Address calls and requests through Zendesk CRM and maintain SLA’s
Document and troubleshoot issues that need immediate attention or expedition
Analyze server logs, email notifications and query CMX systems to:
Research customer issues
Provide information to Product Engineering
Serve as a liaison between Tier 1, Customers & Sales
Assist with incoming helpdesk calls, chats and emails for Customer Support when necessary
Handle Incidents and Outages and have strong communication skills
Maintain Tier 2 Escalation Review Queue and adhere to high performance standard

Required skills and experience:
5+ years of experience in developing and maintaining web-based, software-as-a-service software products
Proven understanding of the following programming languages: Python, Java, Java-script, PLSQL
Knowledge of Databases: Oracle, SQL, PostgreSQL
Experience in successfully troubleshooting and resolving technical issues
Ability to accurately read, write, interpret instructional and technical documentation
Ability to be self-motivated and execute tasks with high level of accuracy to ensure first time resolution
Ability to work in a fast-paced environment without compromising customer satisfaction
Strong attention for detail and investigative skills to “connect the dots” on complex issues

Education:
Requires a minimum of a bachelor’s degree in engineering preferable Computer Science/Engineering.
At 85% Verbal and written English level.

If you meet all requirements please send your resume to [email protected].

02/08/2022

WORK FROM HOME 🏠
We are looking for temporary full time position to expand our call center team for summer season for a tourism company based in San Francisco, California.
The applicant must make reservations on the phone, answer customers' questions and handle billing inquiries. They will also be required to do some back-office work such as managing reports and overseeing the back end of the reservation process.
Required:
-Advanced English skills
-Weekend availability
-Attention to detail
-Adaptability
-Accountability
-A fast and stable internet connection is essential.
-Must have at least 2 years of prior experience in call center customer service.
-High sense of responsibility
-Self-driven
The schedule is from Friday to Tuesday 8 hours a day + a lunch break. Having Wednesday and Thursday off and the monthly salary is $850.
If you meet all requirements please send us your resume to [email protected]

04/07/2022

Work from Home 🏠
We are looking for a part-time representative to work 2 days a week for our call center team for the tourism industry in San Diego, California. The applicant must take reservations of the phone, answer customers' questions and handle billing inquiries. They will also be required to do some back-office work such as managing reports and overseeing the back end of the reservation process.

Required:

-Advanced English skills

-Weekend availability

-Immediate availability

-Attention to detail

-Adaptability

-Accountability

-A fast and stable internet connection is essential.

-Must have at least 1 year of prior experience in call center customer service.

-High sense of responsibility

-Self-driven

-A fast and stable internet connection is essential.

The schedule is working Friday and Saturday 8 hours+ 1 hour lunch each day per week.

Equipment is provided.

Monthly Salary $250 to $300 depending on your skill level.

If you meet all requirements please send us your resume to [email protected]

22/06/2022

WORK FROM HOME 🏠

We are looking for temporary full time position to expand our call center team for summer season for a tourism company based in California.

The applicant must make reservations on the phone, answer customers' questions and handle billing inquiries. They will also be required to do some back-office work such as managing reports and overseeing the back end of the reservation process.

Required:
-Advanced English skills
-Weekend availability
-Attention to detail
-Adaptability
-Accountability
-A fast and stable internet connection is essential.
-Must have at least 2 years of prior experience in call center customer service.
-High sense of responsibility
-Self-driven

The schedule is from Friday to Tuesday 8 hours a day + a lunch break. Having Wednesday and Thursday off and the monthly salary is $850.

If you meet all requirements please send us your resume to [email protected]

18/05/2022

Work from Home! 🏠

We are looking for a bookkeeper to be part of our admin team. Payment will be handled per hour worked and will be disbursed at the end of the month. $4-$6 per hour depending on experience.

Scope of work

Month End Close and Reporting

1. Maintain the books of Sivar using QuickBooks Online (QBO) Advanced with user access granted to USA partners
2. Provide a Monthly Financial Report to Sivar CEO and partners
a. Produce P&L, Balance Sheet & Cash Flows reports as needed
b. Visibility into revenue, expenses and cash Allocate invoices, expenses, and labor by code class (i.e. by Sivar Client)
3. Oversee accruals - Maintain prepaid accounts for any expenses paid in advance
3a. Maintain accrued accounts for costs billed after period close
3b. Defer or recognize income as appropriate
3c. Enter and reconcile accruals and track assets list by client (IT hardware. Laptops, Phones etc)
4. Book Payroll into QBO by Sivar Client account

Accounts Payable and Expenses
1. Manage accounts payable by keeping digital copies of all expense receipts and expenditures, accessible in an online repository
a. Pay bills weekly
b. Collect vendor W9s – ongoing, for each new vendor as required by law
2. Cash balance reporting - weekly - to be inline with AP schedule

Accounts Receivable (Revenue)

Invoice Trigger CA Inc each month per Sivar contract by client showing detail on staff, employment status, commissions etc

Payroll
1. Record Sivar payroll activity in QBO – Monthly by client
a. Ensure employee payroll is paid to employees
b. Ensure that all ES payroll taxes, quarterly, and annual fillings are handled as required by law
c. Certify that benefit deductions are being paid as required by law
i. Social Security contributions as required by law
ii. Medical/Dental/Vision as required by law
iii. Vacations, Holiday pay & Severance accruals as required by law

Bank Accounts

(Once company bank account is opened)

Reconcile all bank balances to bank statements in QBO each month

Provide cash balance tracking

Arrange User access granted to USA partners to bank account(s)

Required Skills
Knowledge of Quickbooks Online (QBO)

Able to compose Chart of Accounts for Sivar Support Services CV reflecting its revenue and expense activity per GAAP

Knowledge of Accounts Payable (AP)

If you meet all prior requirements feel free to send us a message with your contact info so we can continue the process.

25/02/2022

Work from Home! 🏠

We are looking to expand our call center team for the tourism industry in California.

The applicant must make reservations on the phone, answer customers' questions and handle billing inquiries. They will also be required to do some back-office work such as managing reports and overseeing the back end of the reservation process.

Required:
-Advanced English skills
-Weekend availability
-Attention to detail
-Adaptability
-Accountability
-A fast and stable internet connection is essential.
-Must have at least 2 years of prior experience in call center customer service.
-High sense of responsibility
-Self-driven
-Social Media Content writing is a plus.

The schedule is from Thursday to Monday 8 hours a day + a lunch break. Having Tuesday and Wednesday off and the monthly salary is $850.

If you apply to all prior requirements feel free to send us a message with your contact info so we can continue the process.

12/01/2022

Position Details:

As a Sales and Service Agent (SSA), you will be at the front line of Incredible Adventures market strategy. This includes communicating directly with customers about IA’s full line of products, processing bookings and preparing operational aspects of our tours. SSA’s will consistently use both sales and customer service skills throughout each day and need to possess strong organizational and prioritization abilities for problem-solving time-sensitive issues with confidence and attention to detail. Effective communication over the phone, in person and via email are essential in this position. Successful SSA’s earn commission and receive various industry perks. You will work closely with travel-passionate coworkers in a sustainable driven environment.

Technical Skills:

>Experience with Google Apps (G Suite)
>Experience working with tourism industry reservation booking systems
>Effective communication (phone, email and in person)
>Ability to choose great office music, or if remote, skills in setting up a snazzy we**am atmosphere!

Job Responsibilities:
Duties include but are not limited to:

*A strong ability to identify the product or adventure that best fits the client while keeping sales and budget requirements and the operations of Incredible Adventures in mind.
*Sales and Service Agents are responsible for answering phone calls and taking phone reservations for all of our sightseeing and camping trips.
*Take email reservations from vendors and confirming online reservations with appropriate information.
*Follow up with Sales Leads, Inquiries and any questions that come in via email in a prompt and timely manner.
*Communicate with guides during their trips and relay information to the appropriate person (Operations Manager, Fleet & Safety Manager, etc)
*Preparing trips for the next day by compiling paperwork needed and generating accurate manifests.
*Keeping track of van space availability and move passengers internally or to partner companies as directed.
*Double check all vendor reservations.
*Update the Shift Report - ongoing throughout shift.
*Follow up with guests that do not have pick up times for their tours or that are going camping and have not confirmed diet and sleeping bag needs.
*Attend all required staff meetings
*Accurately and in a timely manner order tour meals and reserve tasting times for passengers.
*Correctly input hotel and campsite information including confirmations, cancellations and rooming lists into the proper allocations sheets.
*Ensure daily, weekly and monthly Muir Woods Permits are secured or cancelled according to bookings.
*Update hotel, campground and attraction allocation sheets from template for the Sales and Service Manager’s review.
*Handle tasks given to you by your supervisor at a high quality as well as meeting deadlines given for those projects.
*Office administration tasks as required.

The schedule would be 5-hour shifts four days a week:
Thursday to Sunday from 3 PM to 8 PM Pacific Standard Time.
Having Monday, Tuesday and Wednesday off. This may be subject to change.

10/08/2021

Work from Home! 🏠

We are looking to expand our call center team for the tourism industry in California.

The applicant must make reservations on the phone, answer customers' questions and handle billing inquiries. They will also be required to do some back-office work such as managing reports and overseeing the back end of the reservation process.

Required:
-Advanced English skills
-Weekend availability
-Attention to detail
-Adaptability
-Accountability
-A fast and stable internet connection is essential.
-Must have at least 2 years of prior experience in call center customer service.
-High sense of responsibility
-Self-driven

The schedule is from Thursday to Monday. Having Tuesday and Wednesday off.

If you apply to all prior requirements feel free to send us your resume.

02/08/2021

Position Details:

As a Sales and Service Agent (SSA), you will be at the front line of Incredible Adventures market strategy. This includes communicating directly with customers about IA’s full line of products, processing bookings and preparing operational aspects of our tours. SSA’s will consistently use both sales and customer service skills throughout each day and need to possess strong organizational and prioritization abilities for problem-solving time-sensitive issues with confidence and attention to detail. Effective communication over the phone, in person and via email are essential in this position. Successful SSA’s earn commission and receive various industry perks. You will work closely with travel-passionate coworkers in a sustainable driven environment.

Technical Skills:

>Experience with Google Apps (G Suite)
>Experience working with tourism industry reservation booking systems
>Effective communication (phone, email and in person)
>Ability to choose great office music, or if remote, skills in setting up a snazzy we**am atmosphere!

Job Responsibilities:
Duties include but are not limited to:

*A strong ability to identify the product or adventure that best fits the client while keeping sales and budget requirements and the operations of Incredible Adventures in mind.
*Sales and Service Agents are responsible for answering phone calls and taking phone reservations for all of our sightseeing and camping trips.
*Take email reservations from vendors and confirming online reservations with appropriate information.
*Follow up with Sales Leads, Inquiries and any questions that come in via email in a prompt and timely manner.
*Communicate with guides during their trips and relay information to the appropriate person (Operations Manager, Fleet & Safety Manager, etc)
*Preparing trips for the next day by compiling paperwork needed and generating accurate manifests.
*Keeping track of van space availability and move passengers internally or to partner companies as directed.
*Double check all vendor reservations.
*Update the Shift Report - ongoing throughout shift.
*Follow up with guests that do not have pick up times for their tours or that are going camping and have not confirmed diet and sleeping bag needs.
*Attend all required staff meetings
*Accurately and in a timely manner order tour meals and reserve tasting times for passengers.
*Correctly input hotel and campsite information including confirmations, cancellations and rooming lists into the proper allocations sheets.
*Ensure daily, weekly and monthly Muir Woods Permits are secured or cancelled according to bookings.
*Update hotel, campground and attraction allocation sheets from template for the Sales and Service Manager’s review.
*Handle tasks given to you by your supervisor at a high quality as well as meeting deadlines given for those projects.
*Office administration tasks as required.

The schedule would be 20 hour a week shift. Sunday and Monday include one-hour lunch break.
Sunday 12pm - 9pm
Monday 1 pm - 9pm
Wednesday 11:30 am - 12:30 pm
Thursday 7:00 am - 1:00 pm
Having Thursday and Friday off.
This may be subject to change.

12/07/2021

Once again we would like to thank everyone that took the time to apply for the available positions, we wish we had enough bandwidth to interview everyone.
As of now, all the positions have been filled, nevertheless, we will continue to post through our page all future job openings, so please follow us if you haven't and if you are interested feel free to apply.

On behalf of the SSC team we wish everyone the best of luck and an excellent week!

21/06/2021

Position Details:

As a Sales and Service Agent (SSA), you will be at the front line of Incredible Adventures market strategy. This includes communicating directly with customers about IA’s full line of products, processing bookings and preparing operational aspects of our tours. SSA’s will consistently use both sales and customer service skills throughout each day and need to possess strong organizational and prioritization abilities for problem-solving time-sensitive issues with confidence and attention to detail. Effective communication over the phone, in person and via email are essential in this position. Successful SSA’s earn commission and receive various industry perks. You will work closely with travel-passionate coworkers in a sustainable driven environment.

Technical Skills:

>Experience with Google Apps (G Suite)
>Experience working with tourism industry reservation booking systems
>Effective communication (phone, email and in person)
>Ability to choose great office music, or if remote, skills in setting up a snazzy we**am atmosphere!

Job Responsibilities:
Duties include but are not limited to:

*A strong ability to identify the product or adventure that best fits the client while keeping sales and budget requirements and the operations of Incredible Adventures in mind.
*Sales and Service Agents are responsible for answering phone calls and taking phone reservations for all of our sightseeing and camping trips.
*Take email reservations from vendors and confirming online reservations with appropriate information.
*Follow up with Sales Leads, Inquiries and any questions that come in via email in a prompt and timely manner.
*Communicate with guides during their trips and relay information to the appropriate person (Operations Manager, Fleet & Safety Manager, etc)
*Preparing trips for the next day by compiling paperwork needed and generating accurate manifests.
*Keeping track of van space availability and move passengers internally or to partner companies as directed.
*Double check all vendor reservations.
*Update the Shift Report - ongoing throughout shift.
*Follow up with guests that do not have pick up times for their tours or that are going camping and have not confirmed diet and sleeping bag needs.
*Attend all required staff meetings
*Accurately and in a timely manner order tour meals and reserve tasting times for passengers.
*Correctly input hotel and campsite information including confirmations, cancellations and rooming lists into the proper allocations sheets.
*Ensure daily, weekly and monthly Muir Woods Permits are secured or cancelled according to bookings.
*Update hotel, campground and attraction allocation sheets from template for the Sales and Service Manager’s review.
*Handle tasks given to you by your supervisor at a high quality as well as meeting deadlines given for those projects.
*Office administration tasks as required.

The schedule would be 8-hour shifts with one hour of lunch.
Sunday 12pm - 9pm
Monday 12pm - 9pm
Tuesday 12pm - 9pm
Wednesday 6am - 3:00pm
Saturday 12pm - 9pm
Having Thursday and Friday off.
This may be subject to change.

Sivar Support Center