17/07/2022
Heathrow delays: Emirates agrees to cap summer ticket sales
Emirates Airlines has agreed to cap sales of its flights out of Heathrow until mid-August, after the airport asked carriers to scale back capacity.
The Dubai-based airline had previously rejected the airport's request for it to cut flight capacity at short notice.
Bosses from the companies held talks on Friday morning about ways to avoid travel chaos over the coming months.
Surging post-pandemic travel demand has seen airports struggling to cope, leading to delays and cancellations.
In a joint statement, Emirates and Heathrow said they had come to an agreement.
"Emirates agreed the airline was ready and willing to work with the airport to remediate the situation over the next two weeks, to keep demand and capacity in balance and provide passengers with a smooth and reliable journey through Heathrow this summer," said Emirates Airlines President Sir Tim Clark and Heathrow chief executive John Holland-Kaye.
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They said the move would assist Heathrow in its "resource ramp-up".
The companies added: "In the meantime, Emirates flights from Heathrow operate as scheduled and ticketed passengers may travel as booked."
Emirates originally rejected Heathrow's plea for airlines to make capacity cuts at short notice, with the carrier saying the airport's demand was "unreasonable and unacceptable".
The airline had accused the airport of having a "blatant disregard" for customers after Heathrow capped passenger numbers at 100,000 per day during the summer, adding that the airport faced "an 'airmageddon' situation due to their incompetence and non-action".
Another UAE-based airline, Etihad, told the Reuters news agency on Friday it would operate its five return daily Abu Dhabi-Heathrow flights at full capacity until the end of the month, despite Heathrow's request.
Etihad added it was "awaiting further information on the airport's longer-term plans for August".
Heathrow said it had no choice but to bring in a cap on departing travellers, which will be in place until 11 September.
It said earlier this week that it was forced to impose cuts after it was unable to reach a compromise with airlines despite months of consultation.
https://www.bbc.com/news/business-62182881
The airline says it will work with the airport as it struggles to cope with surging demand for travel.