Concentra Solutions

Concentra Solutions Concentra Solutions maximizes contact center performance through Quality Assurance, specializing in

Concentra Solutions maximizes contact center performance through Quality Assurance, specializing in Compliance and Customer Experience. Our clients include leaders in financial services, insurance, utilities, healthcare, hospitality, entertainment, publishing, telecommunications and more. These companies appreciate how our thorough teleservices monitoring enhances their sales and productivity. We

review, analyze and report on the contact centers’ recorded calls to make sure agents are adhering to Dodd-Frank, HIPAA, PCI and other regulations, while cordially and effectively engaging the clients’ customers and prospects.

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114 Windsor Avenue
Americus, GA
31709

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About Concentra Solutions

Concentra Solutions maximizes contact center performance through Quality Assurance, specializing in Compliance and Customer Experience. Our clients include leaders in financial services, insurance, utilities, healthcare, hospitality, entertainment, publishing, telecommunications, and more. These companies appreciate how our thorough teleservices monitoring enhances their sales and productivity. We review, analyze and report on the contact centers’ recorded calls to make sure agents are adhering to Dodd-Frank, HIPAA, PCI, and other regulations, while cordially and effectively engaging the clients’ customers and prospects.

With locations in both the United States and Canada, we partner with internal and outsourced contact centers to provide insights and recommendations to drive performance and operational improvements. Concentra Solutions has 27 years of experience and the ability to adapt quickly and solve almost any challenge. Our commitment to diversity has helped us create a strong company culture that encourages employees to be open-minded to learning. Contact us today for a no-obligation consultation!