Concentra Solutions

Concentra Solutions Concentra Solutions maximizes contact center performance through Quality Assurance, specializing in
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Concentra Solutions maximizes contact center performance through Quality Assurance, specializing in Compliance and Customer Experience. Our clients include leaders in financial services, insurance, utilities, healthcare, hospitality, entertainment, publishing, telecommunications and more. These companies appreciate how our thorough teleservices monitoring enhances their sales and productivity. We

review, analyze and report on the contact centersโ€™ recorded calls to make sure agents are adhering to Dodd-Frank, HIPAA, PCI and other regulations, while cordially and effectively engaging the clientsโ€™ customers and prospects.

๐Ÿ“ž Let Us Introduce You to Concentra Solutions' Call Center Monitoring Service! ๐ŸŒŸIn the dynamic world of customer service...
09/21/2023

๐Ÿ“ž Let Us Introduce You to Concentra Solutions' Call Center Monitoring Service! ๐ŸŒŸ

In the dynamic world of customer service, excellence and efficiency are paramount. I'm excited to announce Concentra Solutions' Call Center Monitoring Service - the key to elevating your call center operations and ensuring exceptional customer experiences.

๐Ÿ” What is Concentra Solutions Call Center Monitoring Service?

Our Call Center Monitoring Service is a game-changer for businesses looking to enhance the quality of their customer interactions and optimize call center performance. With a focus on precision and improvement, this service empowers you to:

โœ… Monitor Customer Interactions: We meticulously analyze customer-agent interactions to ensure professionalism, compliance, and adherence to your company's service standards.

โœ… Enhance Agent Performance: Provide targeted feedback and coaching to your agents, helping them excel in their roles and deliver top-notch customer experiences.

โœ… Boost Customer Satisfaction: Improve the overall customer experience, leading to higher satisfaction rates and increased customer loyalty.

โœ… Compliance Assurance: Stay in line with industry regulations and internal policies, minimizing the risk of compliance issues.

๐ŸŒ Why Choose Concentra Solutions?

With a proven track record and a commitment to excellence, Concentra Solutions is your trusted partner in call center monitoring. Our team of experts combines cutting-edge technology with industry best practices to deliver unparalleled results.

๐Ÿ“ˆ Real Results, Real Impact

Our Call Center Monitoring Service has already transformed the customer service landscape for numerous businesses.

๐Ÿ“ž Get in Touch!

Ready to take your call center operations to the next level? Connect with us or visit our website to learn more about how Concentra Solutions' Call Center Monitoring Service can benefit your business. Let's explore the possibilities together!

๐ŸŒ: https://concentrasolutions.com/

Rica Askew โ˜Ž: 678-436-5953
Marshall Ogen โ˜Ž: 856-988-9417

๐ŸŒŸ Elevate Your Customer Experience with Concentra Solutions! ๐ŸŒŸAre you committed to delivering exceptional customer exper...
09/19/2023

๐ŸŒŸ Elevate Your Customer Experience with Concentra Solutions! ๐ŸŒŸ

Are you committed to delivering exceptional customer experiences? Look no further! Concentra Solutions is your trusted partner for Contact Center Quality Assurance Monitoring services. ๐Ÿ“ž๐Ÿ“ˆ

At Concentra, we understand that every interaction with your customers matters. Our comprehensive QA services are designed to:

๐ŸŽฏ Improve Customer Satisfaction: We help you identify areas for improvement to enhance customer satisfaction and loyalty.

๐Ÿ“Š Boost Efficiency: Streamline your operations and optimize agent performance for increased efficiency.

๐Ÿ” Ensure Compliance: Stay compliant with industry regulations and internal policies through our meticulous monitoring.

๐Ÿ’ก Drive Continuous Improvement: Our actionable insights empower your team to continuously enhance their skills and processes.

Partner with us and unlock the benefits of world-class QA services:

๐Ÿ”น Precise Monitoring: In-depth analysis of calls, chats, and emails.
๐Ÿ”น Customized Solutions: Tailored to meet your specific needs and goals.
๐Ÿ”น Proven Expertise: Decades of experience in the contact center industry.

Let's work together to provide your customers with outstanding experiences and drive your business's success!

Ready to learn more? Contact us today:

๐Ÿ“ง Email: [email protected]
๐Ÿ“ž Phone: 866.395.0988
๐ŸŒ Website: www.concentrasolutions.com

Join the ranks of businesses that trust Concentra Solutions for Contact Center Quality Assurance Monitoring. Elevate your customer experience game! ๐Ÿ’ผ๐Ÿš€

5 reasons to choose Concentra Solutions!1.Highly Qualified Agents โ€“ Our agents are equipped with extensive training and ...
05/17/2023

5 reasons to choose Concentra Solutions!

1.Highly Qualified Agents โ€“ Our agents are equipped with extensive training and continuously evaluated to enhance their skills and expertise. Rest assured, you'll be in capable hands!

2. Compliance Driven โ€“ We prioritize your adherence to both internal and governmental regulations. Our dedicated focus on compliance ensures a smooth and seamless experience for you.

3. Custom Reporting โ€“ Say goodbye to generic reports! Our tailored reports are specifically designed to align with your program's key performance indicators (KPIs), providing you with actionable insights and data.

4. Performance Focused โ€“ We believe in consistently delivering top-notch service. With our meticulous performance evaluations and constructive feedback, we help our agents continuously improve, resulting in exceptional outcomes for you.

5. Self-Auditing โ€“ Our commitment to excellence goes beyond words. We conduct regular internal audits of our monitoring agents to ensure their effectiveness and maintain the highest standards of quality.

Choose us and experience the difference! Contact us today to get started.

Founded in 1991, Concentra Solutions is a premier provider of third-party quality assurance and sales verification servi...
02/15/2023

Founded in 1991, Concentra Solutions is a premier provider of third-party quality assurance and sales verification services for contact centers.

With locations in both the United States and Canada, we partner with internal and outsourced contact centers to provide insights and recommendations to drive performance and operational improvements.

Happy Valentines Day from Concentra Solutions!
02/14/2023

Happy Valentines Day from Concentra Solutions!

We understand your time is valuable and that is why we have a very quick and easy application process. Our initial appli...
01/31/2023

We understand your time is valuable and that is why we have a very quick and easy application process. Our initial application takes no longer than 3 minutes to complete and is mobile friendly!

During the recruiting process, we will provide you with detailed information about each step via email, as well as having a team member available if you have any questions. All positions are W-2 paid. All full-time employees are eligible for our generous benefits package after 90 days of employment.

At no point in this process will we request:
-Copies of Utility Bills
-Payment for Equipment
-Any Personal Information, with the exception of completing I-9 and employment tax information during onboarding

If you feel that you would be the right fit for one of our work-from-home call center positions, apply online today at www.concentrasolutions.com/careers

Happy Martin Luther King Jr. Day from Concentra Solutions.
01/16/2023

Happy Martin Luther King Jr. Day from Concentra Solutions.

Make sure your customers are satisfied by gathering the right information. Let Concentra Solutions help!Contact us today...
01/10/2023

Make sure your customers are satisfied by gathering the right information. Let Concentra Solutions help!

Contact us today! Concentrasolutions.com

Are you looking to take your customer service to the next level? Concentra Solutions maximizes contact center performanc...
12/28/2022

Are you looking to take your customer service to the next level? Concentra Solutions maximizes contact center performance by driving revenue and mitigating risks through quality assurance with a specialized focus on compliance and customer experience.

Contact us today to learn how we can help you!

Happy Hanukkah from our family to yours!
12/19/2022

Happy Hanukkah from our family to yours!

Here at Concentra Solutions we pride ourselves with providing YOU with quality services that maximize your potential.To ...
12/08/2022

Here at Concentra Solutions we pride ourselves with providing YOU with quality services that maximize your potential.

To learn more about our services and how YOU can benefit, visit the website in our BIO.

Apply Today: https://concentrasolutions.isolvedhire.com/jobs/752214.htmlConcentra Solutions, Inc of Americus, GA is look...
11/29/2022

Apply Today: https://concentrasolutions.isolvedhire.com/jobs/752214.html

Concentra Solutions, Inc of Americus, GA is looking to hire a Remote Client Services Supervisor for our Quality Assurance business.

This role is instrumental in establishing trusted strategic relationships with each assigned. The successful candidate will have experience building client relationships and aligning with strategic client objectives.

Experience in the quality assurance process is required since developing actionable insights from the data collected by the quality assurance team will be a key component of this role.

Have you heard about our vendor management service? Let us help improve relationships so your company can grow exponenti...
11/16/2022

Have you heard about our vendor management service? Let us help improve relationships so your company can grow exponentially!

Contact us today! Concentrasolutions.com

Let our team train your agents to perform to the highest of standards. Our agent coaching services are unlike others! Co...
11/14/2022

Let our team train your agents to perform to the highest of standards. Our agent coaching services are unlike others! Contact us today to learn more.
Concentrasolutions.com

Our team works with each client to first review your business goals, set expectations, identify problem areas and then d...
11/08/2022

Our team works with each client to first review your business goals, set expectations, identify problem areas and then designs a custom ๐—ค๐˜‚๐—ฎ๐—น๐—ถ๐˜๐˜† ๐—”๐˜€๐˜€๐˜‚๐—ฟ๐—ฎ๐—ป๐—ฐ๐—ฒ form to align with goals and industry best practices.

Contact us today for a no obligation consultation! Concentrasolutions.com

Happy Halloween to our friends and employees!
10/31/2022

Happy Halloween to our friends and employees!

Four Reasons you should have a Quality assurance program: -They help you Save Money.-Boost customer confidence-Help your...
10/25/2022

Four Reasons you should have a Quality assurance program:
-They help you Save Money.
-Boost customer confidence
-Help your businessโ€™ reputation
-Leads to long-term profit
Quality Assurance programs maximize call center performance in a variety of ways by driving revenue and mitigating risks through quality assurance with a specialized focus on compliance and customer experience.
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Learn More: www.concentrasolutions.com

Happy Thanksgiving Canada! We hope all of our Canadian friends and employees enjoy this holiday!
10/10/2022

Happy Thanksgiving Canada! We hope all of our Canadian friends and employees enjoy this holiday!

Happy Customer Service Week! Concentra Solutions maximizes contact center performance by driving revenue and mitigating ...
10/04/2022

Happy Customer Service Week!

Concentra Solutions maximizes contact center performance by driving revenue and mitigating risks through quality assurance with a specialized focus on Customer Service!

Apply today at: https://concentrasolutions.isolvedhire.com/jobs/261535.htmlAs a Remote Customer Experience Specialist / ...
09/21/2022

Apply today at: https://concentrasolutions.isolvedhire.com/jobs/261535.html

As a Remote Customer Experience Specialist / Quality Assurance, you use your trained ear to delve into interactions between customer service reps and clients in order to ensure courtesy, positivity, and professionalism are inherent in all conversations.

As you listen to recorded calls, you evaluate their quality and the customer service experience based on the predetermined criteria set up for each individual client program.

Weโ€™ve got the experience and skills to help you mitigate risks and drive results.Contact us today o see how we can help ...
09/15/2022

Weโ€™ve got the experience and skills to help you mitigate risks and drive results.

Contact us today o see how we can help your business grow: Concentrasolutions.com

Our team works with each client to first review your business goals, set expectations, identify problem areas, and then ...
09/13/2022

Our team works with each client to first review your business goals, set expectations, identify problem areas, and then design a custom Quality Assurance form to align with goals and industry best practices.

Our Critical Thinkingโ€ฆโ€‹ Your Exceptional Results

Are you looking to take your customer service to the next level? Concentra Solutions maximizes contact center performanc...
09/07/2022

Are you looking to take your customer service to the next level? Concentra Solutions maximizes contact center performance by driving revenue and mitigating risks through quality assurance with a specialized focus on COMPLIACE and customer experience.

Contact us today to learn how we can help you!

Happy Labor Day from our team at Concentra Solutions!
09/05/2022

Happy Labor Day from our team at Concentra Solutions!

Are you looking to take your customer service to the next level? Concentra Solutions maximizes contact center performanc...
08/31/2022

Are you looking to take your customer service to the next level? Concentra Solutions maximizes contact center performance by driving revenue and mitigating risks through quality assurance with a specialized focus on compliance and customer experience.

Contact us today to learn how we can help you!

Apply today: https://concentrasolutions.isolvedhire.com/jobs/261535.htmlOur company is FULLY REMOTE and you must have ac...
08/29/2022

Apply today: https://concentrasolutions.isolvedhire.com/jobs/261535.html

Our company is FULLY REMOTE and you must have access to high-speed internet. Take advantage of our full-time positions today!

As a remote Customer Experience Specialist, you use your trained ear to delve into interactions between customer service reps and clients in order to ensure courtesy, positivity, and professionalism are inherent in all conversations.

As you listen to recorded calls, you evaluate their quality and the customer service experience based on the predetermined criteria set up for each individual client program.

This work-from-home position enjoys DailyPay, flexible schedules, group benefits, and a work-from-home environment. Apply today!

Join us celebrating our sister company, PharmaCentra's anniversary!Founded in 2003, PharmaCentraโ€™s mission has been to p...
08/26/2022

Join us celebrating our sister company, PharmaCentra's anniversary!

Founded in 2003, PharmaCentraโ€™s mission has been to provide customizable marketing and communications programs for pharmaceutical and insurance providers to communicate more effectively with patients, healthcare providers and pharmacies. We have offices in both the United States and Canada, providing multi-lingual support.

The company is staffed by dedicated professionals with unique pharmaceutical sales and marketing expertise.

Address

114 Windsor Avenue
Americus, GA
31709

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About Concentra Solutions

Concentra Solutions maximizes contact center performance through Quality Assurance, specializing in Compliance and Customer Experience. Our clients include leaders in financial services, insurance, utilities, healthcare, hospitality, entertainment, publishing, telecommunications, and more. These companies appreciate how our thorough teleservices monitoring enhances their sales and productivity. We review, analyze and report on the contact centersโ€™ recorded calls to make sure agents are adhering to Dodd-Frank, HIPAA, PCI, and other regulations, while cordially and effectively engaging the clientsโ€™ customers and prospects.

With locations in both the United States and Canada, we partner with internal and outsourced contact centers to provide insights and recommendations to drive performance and operational improvements. Concentra Solutions has 27 years of experience and the ability to adapt quickly and solve almost any challenge. Our commitment to diversity has helped us create a strong company culture that encourages employees to be open-minded to learning. Contact us today for a no-obligation consultation!