07/28/2024
an important note from Delta Vacations
To our Travel Advisors:
Thank you for your patience as we work through the disruption caused by a Global IT Outage on July 19, 2024, that affected Delta’s operation systemwide. We wanted to make sure that you have the most updated information on our travel waiver, which offers customers the ability to make a one-time change to their itinerary, or to cancel and receive a Delta Vacations travel certificate or request a refund for the unused portion of their Delta Vacations package, is in effect for customers with travel scheduled for July 19-28, 2024.
If the travel dates for your client's Delta Vacations package were within the impacted dates and you’d like to rebook their vacation, we’ve issued a temporary Global IT Outage travel waiver to allow customers to make a one-time change to their itinerary: the fare difference for customers will be waived when rebooked travel occurs on or before August 4, in the same cabin of service as originally booked.* Rebooking will be permitted only for the same hotel and room category. For full terms and conditions of Delta Vacations’ rebooking policy in connection with the Global IT Outage, please visit here.
If your clients would prefer to cancel the unused portion of their Delta Vacations package (which includes a Delta-operated flight) for travel occurring during the impacted dates, please call 1-800-800-1504. For other inquiries, email [email protected] . Your customers may cancel the unused portion of the package and request either a Delta Vacations travel certificate for the value of the unused portion of the package or a refund to the original form of payment for the unused portion of the package.
As a reminder, Delta Vacations’ standard cancellation policy will apply for all packages with traveling occurring before July 19 or after July 28, 2024.
For additional information on Delta Vacations' Global Outage Policy, please visit worldagentdirect.com/delta/news/newsarticle?newsArticleCode=GLOBAL_IT_OUTAGE_WAIVER, and for additional information on Delta’s travel waiver, please visit delta.com/us/en/advisories/other-alerts/global-it-outage.
Thank you for your continued support of Delta Vacations
Advisors: www.WorldAgentDirect.com Reservations: 1.800.658.5035 Reservation Phone Hours: 24/7 including holidays