10/14/2022
Vacation Rental Collective | The Bend Collection - Assistant Operations Manager
Vacation Rental Collective (VRC) is seeking an Assistant Operations Manager to assist with our day-to-day operations in Bend, OR markets. The position aids in the administration and ex*****on of day-to-day operations for a 50+ unit vacation rental company by providing the best over-the-phone, web-based, and in-person support and services to guests, owners, and our various partners and service providers.
Our Assistant Operations Manager are service-oriented, business-conscious, and incentive-driven individuals. These vacation specialists bring direct customer service experience and local knowledge to the forefront with their love of Central Oregon and the Bend community, passion for quality and insistence on top-tier service. They fully understand and appreciate the importance of our customer’s happiness and are willing to get innovative to ensure they have the best experience possible.
Our guest experiences, owner relations, and service requests come in a variety of forms and as Assistant Operations Manager you will be at the helm of them all, including: over-the-phone, through emails and IMs, as well as occasional face-to-face meetings. Your extensive knowledge of our inventory and the Bend lifestyle will establish you as a memorable ambassador for the VRC brand.
To view the full job description: https://bit.ly/asst-operations-job
To apply via Google: https://bit.ly/google-apply
Successful Candidates:
- Are self-motivated and confident in their ability to communicate
- Have great customer service and interpersonal skills, and guest and owner relations experience
- Are friendly, outgoing and service-oriented
- Are well-organized and able to multi-task and prioritize tasks
- Are calm under pressure and thrive in a fast-paced environment
- Are able to come up with creative ideas and solutions and share local knowledge and local insights with guests
- Know or want to learn as much as possible about Vacation Rental Collective, our business and more
- Are willing to go above and beyond to create the best possible guest experience, and every vacation a memorable one
- Must be able to establish and maintain positive working relationships
- Highly proficient using computers, word processing and spreadsheet software
- Must be able to use web-based property management software
- Working knowledge of accounting and financial processes
Preferred Qualifications:
- Revenue and yield management, and rate setting experience for highly diverse inventory skills
- Well-versed in the local community dynamics and able to establish relationships with local service providers, owners, co-workers, and municipal government staff
- Have 5 years experience in the hospitality industry or another related industry and/or a degree in hospitality, tourism, business management or another related field. Candidates with a degree will be given preference. - Experience may be substituted for educational requirements and vice versa
- Have customer service and guest relations experience and effective written and oral communication skills
- Have, at some point in life, taken a vacation
Vacation Rental Collective:
- Values self-awareness, honesty, creativity, judgment, empathy, positive energy, and career experience
- Provides a unique, fun and independent work environment
- Offers competitive compensation and benefits package
- Is excited to hear from you!
The application deadline is COB on Tuesday, November 1st. Applicants must submit a cover letter and resume to be considered.
Applicants who don’t meet the minimum requirements need not apply as they will not be considered. Only serious applicants will be considered.
Compensation depends on experience. The salary ranges from $40,000 to $47,000 annually.