07/25/2024
Just in case you're affected
Following Friday’s CrowdStrike outage that led to thousands of flight delays and cancellations, most airlines have gotten operations back on track, but Delta is still experiencing a schedule meltdown.
Already today, the carrier has canceled more than 400 flights — and counting — bringing its total to over 5,000 canceled flights since Friday. And because the outage affected Delta’s crew scheduling software, the problem is expected to persist for much of this week.
Here’s what you should know if you find yourself in the meltdown chaos:
💰 You have a right to a refund. The airline might offer it in the form of miles or a travel voucher, but DOT policy requires prompt refund under the original payment method if requested.
✈️ The quickest way to request a refund for an impacted Delta flight is to go to delta.com/refund.
🛎️ Try customer service alternatives. Wait times on Delta’s customer service line are going to be long. Look at options for rebooking yourself in the app or through live-chat functions.
⏪ Book a backup flight. Most other U.S. airlines have recovered their operations, so your safest bet will be on another carrier. Just make sure you meet the above refund requirements for your first flight, so that you don’t end up paying for multiple flights if you end up not using the backup.
🪙 Consider using points and miles. Check to see if an international program like Avianca LifeMiles is offering cheap award pricing on domestic United Airlines flights. American Airlines using Avios through British Airways Executive Club is another good option as well.
Click the link in our bio to learn more about the cause of the outage.
📷: Getty Images