12/26/2022
Dylan A. April 2022
I'm not sure if Kathy went to school or was trained in hospitality/guest management, but it sure seems like she was not only trained, but very well may have writen the training book. Check in was easy and seamless after the extremely detailed step-by-step instructions and the unit itself was immaculate. From the comfortable beds, to the included snacks and entertainment, to the extra subtleties like hotel/resort style toiletries and any potential extra need. Next time staying in Cleveland I will not even consider a hotel and will not spend any time searching through other units. Thanks again to Kathy for the amazing experience.
Dylan you guys rock!!! You must come back soon! Even if just to relax by the pool, lol! Thank you so much for appreciating the smaller things! Guests like yourself are why I do what I do! Everything was immaculate when you left, I thought housekeeping came early 😅. And best of luck to your son and his future endeavor’s!
Private feedback:
Thanks again for everything Kathy, your place is amazing! Loved the touch of the included snacks and drinks in the fridge, as well as the paper plates and solo cups which really reduced the effort of cleaning in the morning. I will certainly be looking to stay again next time I am in Cleveland, though admittedly I am not sure when that may be. Thanks again and best of luck with future business!
