10/29/2024
NEW AIRLINE REFUND RULES are in effect. Here's what you need to know.
A new rule that took effect this week requires airlines to issue customers a refund—not a voucher, not a new flight—if their flight is significantly delayed. This is a huge, positive change for U.S. airline passengers.
The rules are simple, and, importantly, you don't need to do much to get your refund should you qualify for it.
The new airline refund rules, explained: The first thing you should know is that refunds are automatic. You do not have to do anything besides deny the significant changes to your flight.
Cancellations qualify for a refund, as do domestic flights delayed three or more hours and international flights delayed six or more hours. Significantly changed flights — like those where the airport changes, stops are added, etc — can also qualify. Passengers are required to automatically get a refund for any flight that is canceled or significantly changed, and they do not accept the significantly changed flight, rebooking on an alternative flight, or alternative compensation.
So, in short, if the airline makes a big change to your itinerary and you do not accept that change, you get your money back with zero hassle. The new rule requires the refund to be processed within seven business days for a credit card purchase and within 20 days for other forms of purchase.
From Transportation Secretary Pete Buttigieg.