07/19/2023
Enhanced embarkation starts with voyages departing Aug 1
Hi!
I want to make sure you’ve heard the great news about our enhancements to our embarkation process. Starting with voyages departing on or after Aug 1, we’ve simplified what it means to be Green, Blue or Accessibility Lane when guests get OceanReady, and it centers around whether your clients have their Medallion shipped to their residence. Whatever lane, your clients will still enjoy easy embarkation, we’ve only made it better.
Key highlights and distinctions are summarized below. Download the OceanReady Flyer❯ and OceanReady FAQs ❯ for all details, so you can advise your clients on the necessary steps to ensure an effortless embarkation.
Green Lane – Guests who have completed all steps of the Travel Check list in Ocean Ready via the Princess MedallionClass app or the web-based OceanReady at Princess.com ❯, and chose to have their Medallion(s) shipped to them (U.S. and Puerto Rico only). With Green Lane, guests enjoy the most streamlined embarkation. They will have their travel docs validated by our terminal staff and they proceed directly to the ship. Remember, if your clients book with Princess Plus or Premier, the $10 Medallion shipping fee is waived.
You may have clients who were “Green” and now are “Blue”: Guests who were Green Lane and either did not elect to have their Medallion(s) shipped to them or are from outside the U.S. where we currently cannot ship (in particular, Canada), will now become Blue Lane for voyages departing on or after August 1st. It is important to remind your clients that they are getting the same expedited experience, they only difference is they have the added step of picking up their Medallion at the terminal. However, if your client (U.S. and Puerto Rico only) is 13 or more days from their sailing date, they can still use Ocean Ready to have their Medallion(s) shipped to them to become Green Lane again..
Blue Lane – Guests who may have completed some, none, or all of the Travel Checklist, but have elected to not have their Medallion(s) ship to them, will still enjoy streamlined check in, but will pick their Medallion(s) at the cruise terminal.
Accessibility Lane – Guest with mobility or other accessibility needs will always have a lane available to them for a more streamlined check-in, regardless of OceanReady color designation.
No more scheduled arrival times! – Guest are no longer required to select an arrival group time as part of these enhancements. Guests can arrive within the published check-in window at a time that works for them. We strongly encourage guests to provide their travel arrangement information via OceanReady. The published check-in window is available in their travel summary.
Updated Digital Boarding Pass – We’ve enhanced the boarding pass, available 11 days prior to sailing date in the Princess app. It now includes key guest information (deck, stateroom #, etc). The Arrival Group designation has been removed, per above.
We hope these enhancements help your clients enjoy an even more effortless vacation with Princess!
Carpe Diem – Seas the Day,
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