Navient

Navient Social Media Hours: M-F 8 a.m. to 5 p.m. ET

Customer Service Hours: Mon - Thu 8 a.m. - 9 p.m. ET We are online Monday – Friday, 8am – 5pm ET.

SOCIAL MEDIA POLICIES

Introduction

Navient is active on social media to help you navigate the path to financial success. Because we are a public company in a regulated industry, there are certain rules we must follow. As such, we have set some community guidelines, Policies, and Terms. By using any Navient social media site, you accept and agree to these Terms, together with Navient Privacy Poli

cies. Navient’s social media properties, Facebook, Twitter, LinkedIn, Google+, and YouTube, are public, which means that anyone can see your posts to our social channels, and your posts may even show up in search engine results like on Google, Yahoo!, or Bing. While we encourage open discussion, we may occasionally remove posts that don't fit our community guidelines. Please remember, though, that this forum contains the opinions and views of other users. Although we are moderating our channels to help ensure that users’ posts comply with these Guidelines, we cannot be responsible for the accuracy or reliability of any comments or materials posted by users. For the benefit of lively discussion, we ask that comments remain on topic. This means that comments should relate to the topic that is being discussed within that post and/or tweet. While we welcome reasonable critiques, we may delete negative comments about Navient and/or our competitors that aren't relevant, accurate, or don't add to the overall experience. Complete Navient Social Media Community Guidelines and Policies can be found at: https://www.navient.com/about/legal/social-media-policies/

Basic Guidelines
- Stay on topic, use common courtesy, and be respectful of others
- Submit your own original content, and avoid posting content that you know or suspect to be false
- Do not post someone else's copyrighted work unless you have permission
- Anything posted to Navient’s Social Media Sites can and may be used for any purpose we deem, including commercial interests
- Never post anything you wish to be kept confidential or expect to be compensated
- Never post personal, identifying, or confidential information such as yours or anyone else’s account number, address, phone number, email address, or social security number
- Navient is not responsible for views expressed other than our own
- Navient Social Media Sites are moderated by Navient employees. We will make every effort to respond in a timely manner; however, we cannot guarantee that we'll reply to every comment. Customer Service Inquiries
We recognize that social media has become a popular forum to seek customer service assistance, and we will do our best to service your request on any of our open Social Media Sites. As such, Navient may occasionally identify and respond to customers seeking assistance with account-related issues. In the event a customer receives such a communication from Navient regarding a service request or other need, the customer may be offered other Navient channels to help address those concerns as smoothly and effectively as possible. Accordingly, our Social Media Sites should not take the place of traditional customer service outreach methods such as contacting Navient Customer Service by phone at 888-272-5543

Social Media Hours of Operation
You can connect with us on Facebook, Twitter, and LinkedIn. If you have a customer service inquiry after social media operating hours, please call our Customer Service Department directly; open Monday – Thursday 8am – 9pm ET and Friday 8am – 8pm ET at 888-272-5543

Media Inquiries
If you are a member of the media, please visit our Navient newsroom at Navient.com/newsroom for more information and press contacts. NMLS #212430
https://www.nmlsconsumeraccess.org/

Members of recently volunteered to help fill supply orders for 78 schools in Northern Virginia. Kids R First provides ...
08/01/2024

Members of recently volunteered to help fill supply orders for 78 schools in Northern Virginia. Kids R First provides school supplies to more than 20,000 students in the region.

in Moorestown, N.J. recently held a raffle to raise money for Free All Minds. This organization is committed to guidin...
07/18/2024

in Moorestown, N.J. recently held a raffle to raise money for Free All Minds. This organization is committed to guiding and inspiring young people in the local community by providing invaluable support in academic, personal development and career exploration.

is celebrating ! 🏳️‍🌈 One of our core Navient values is we are always . That's why we are dedicated to uplifting and...
06/03/2024

is celebrating ! 🏳️‍🌈

One of our core Navient values is we are always . That's why we are dedicated to uplifting and furthering support for the LGBTQ+ community every day through employee programs, resources, and leadership opportunities — such as The Colorful Connection, Navient's LGBTQ+ employee resource group. As a team, we continue to educate ourselves to achieve a more equitable world and workplace where everyone can thrive.

During United Way of Wyoming Valley's 31st annual Day of Caring breakfast, Navient was honored with the United Way's Lar...
05/29/2024

During United Way of Wyoming Valley's 31st annual Day of Caring breakfast, Navient was honored with the United Way's Large Business Award! This award recognizes a corporate partner who has offered generous campaign support, volunteerism, advocacy, and a year-round commitment to the community.

is proud of this amazing partnership that helps bring necessities and educational resources to children and families.

This , we honor the brave individuals who paid the ultimate sacrifice for our freedom, and support those who serve over...
05/27/2024

This , we honor the brave individuals who paid the ultimate sacrifice for our freedom, and support those who serve overseas and here at home.

Did you know Navient has a Military Benefits Team? That’s right, a team dedicated to helping servicemembers navigate the...
05/20/2024

Did you know Navient has a Military Benefits Team? That’s right, a team dedicated to helping servicemembers navigate their options.

Call the Military Benefits Team toll-free at 855-284-4879, Monday 8 am – 9 pm, Tuesday and Wednesday 8 am – 8 pm, and Thursday and Friday 8 am – 6 pm ET.

Visit our Military Benefits page for more info: https://navient.com/loan-servicing/military-benefits/.

As a employer, is committed to offering benefits and support to service members and their spouses. On Military Spous...
05/10/2024

As a employer, is committed to offering benefits and support to service members and their spouses. On Military Spouse Appreciation Day, we thank the silent heroes who are essential to the strength of the nation, as they serve our country alongside their loved ones.

05/06/2024
🎓✨ What a Success! 🎉 The 12th Annual College Planning Conference with Boys & Girls Clubs of Delaware was an incredible d...
05/06/2024

🎓✨ What a Success! 🎉 The 12th Annual College Planning Conference with Boys & Girls Clubs of Delaware was an incredible day filled with empowerment, education, and inspiration!

Over the weekend, families gathered at the Greater Dover Boys & Girls Club for a day dedicated to unlocking the doors to higher education. Students were provided with invaluable resources to help them and their families navigate the path to college and beyond.

We were honored to have New Castle County Executive and 2024 Delaware gubernatorial candidate, Matt Meyer, join us for this important occasion, sharing insights and resources on higher education in Delaware.

Research reaffirms the impact of clear career goals and supportive mentors on college success. By providing access to resources and mentorship, we're empowering young adults to achieve their dreams and secure a brighter financial future.

Thank you to everyone who attended and contributed to making this event a tremendous success. 🚀

HAPPENING TODAY in : Come stop by the Boys & Girls Clubs of Delaware's annual college planning conference for students ...
05/04/2024

HAPPENING TODAY in : Come stop by the Boys & Girls Clubs of Delaware's annual college planning conference for students and families! Learn how to tackle college costs and connect with local schools. We hope to see you today!

Learn more here: https://parentscollegeconference.com/

Please join us in congratulating Patty McKeown, this quarter's recipient of the Navient Navigator Leadership Award! 🎉As ...
04/29/2024

Please join us in congratulating Patty McKeown, this quarter's recipient of the Navient Navigator Leadership Award! 🎉

As a dedicated HR leader, Patty is a champion for , consistently demonstrating care, fairness, and resilience when supporting employees. One team member states, "She works hard to understand others’ point of view and create fair, inclusive solutions...And she does so with grace, humility, and an incredible work ethic."

Patty has been with Navient for 15 years, and shares her advice to fellow leaders.

Attention Delaware students and families! Join the Boys & Girls Clubs of Delaware for their upcoming college planning ev...
04/27/2024

Attention Delaware students and families! Join the Boys & Girls Clubs of Delaware for their upcoming college planning event in !

Get all the tips and tricks you need to successfully pay for college, plus fun giveaways and scholarships to be awarded.

The Navient Community Fund is proud to support this exciting event, along with Holmes Smith Consulting Services, HH Logistics Planning and Mindset Studios. See you there!

Congratulations to Kevin Bowman on receiving this quarter's Solutions Navigator Award! 🏆This award recognizes team membe...
04/25/2024

Congratulations to Kevin Bowman on receiving this quarter's Solutions Navigator Award! 🏆

This award recognizes team members who go above and beyond job duties while exemplifying Navient's values. When an unexpected tornado caused damage to one of our offices, Kevin jumped into action working over a weekend to secure the facility and ensure that employees could make a safe return back.

Kevin has been with for nine years, and shares some advice that helps him be successful.

Our team actively works to not only this Women's History Month, but each and every day. Check out how is putting tha...
03/15/2024

Our team actively works to not only this Women's History Month, but each and every day. Check out how is putting that commitment into action!

Happy International Women's Day! This year's International Women’s Day theme highlights the importance of creating a m...
03/08/2024

Happy International Women's Day! This year's International Women’s Day theme highlights the importance of creating a more inclusive world for all. We're grateful for the remarkable women on and beyond who are driving change and paving the way for future generations. Collectively, everyone has the power to advance that mission.

Today we celebrate Employee Appreciation Day! We are proud to have a strong team that drives results and makes a differe...
03/01/2024

Today we celebrate Employee Appreciation Day! We are proud to have a strong team that drives results and makes a difference in the lives of the people we serve.

Thank you for all that you do for our customers, our communities and each other. .

Each quarter, we celebrate teams that have completed high-profile and innovative projects. This quarter we're recognizin...
02/09/2024

Each quarter, we celebrate teams that have completed high-profile and innovative projects. This quarter we're recognizing the IT Enterprise Integration Team! 🎉

The IT Service Delivery team ensures our systems work consistently and smoothly with each other. When change is required, the IT Enterprise Integration team must be strategic internally and externally to increase efficiency.

Please join us in congratulating Sudhir Arikkala, Kelly Brake, Eric Bruner, James Crabtree, Josh Dries, Jennifer Dye, Nancy Knode, Pete Magers, Brent McClain, David Morrison, and Tony Pache.

Congratulations to Nicole Poyer on receiving this quarter's Navient Solutions Navigator Award! 🏆This award recognizes em...
02/09/2024

Congratulations to Nicole Poyer on receiving this quarter's Navient Solutions Navigator Award! 🏆

This award recognizes employees who go above and beyond job duties while exemplifying Navient's values.

Nicole has been with for 28 years, and encourages her fellow team members to "always think like a customer." Expert advice, Nicole — thank you!

Please join us in congratulating Christina White, this quarter's recipient of the Navient Navigator Leadership Award! 🎉T...
02/05/2024

Please join us in congratulating Christina White, this quarter's recipient of the Navient Navigator Leadership Award! 🎉

This award recognizes extraordinary commitment to Navient's leadership competencies and to the company's mission and values.

Christina has been with for 9 years, and advises rising leaders: "Be the leader you would want to look up to."

01/01/2024

Happy New Year from all of us at ! Here's to a safe and successful 2024! 🎇

12/22/2023

All of us at wish you and yours a joyful holiday season! ❄️

To celebrate the end of semester exams, in Wilmington, DE held their third annual care package drive for college stude...
12/07/2023

To celebrate the end of semester exams, in Wilmington, DE held their third annual care package drive for college students. They prepared and delivered eighteen care packages to the Boys & Girls Clubs of Delaware filled with snacks, gift cards, and other goodies donated by the team.

Congrats to the students on completing another successful chapter of their college journeys!

As we wrap up National Adoption Month, Navient has been recognized as an Adoption Advocate by the Dave Thomas Foundation...
11/29/2023

As we wrap up National Adoption Month, Navient has been recognized as an Adoption Advocate by the Dave Thomas Foundation for Adoption! We're proud to support adoptive parents with financial assistance and access to valuable resources, like Maven, that aid parents in navigating the adoption process.

Research reveals that 68% of Americans consider workplace adoption benefits crucial in their decision to adopt. By offering these benefits, we are proud to contribute to the broader mission of ensuring every child finds a permanent home and a loving family. 👨‍👩‍👧‍👦

Learn more: https://news.navient.com/news-releases/news-release-details/navient-recognized-adoption-advocate-dave-thomas-foundation

11/23/2023

! From all of us at , we wish you a joyful and safe Thanksgiving holiday.

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Happy New Year from all of us at #TeamNavient! Here's to a safe and successful 2024! 🎇

All of us at #TeamNavient wish you and yours a joyful holiday season! #HappyHolidays ❄️

#HappyThanksgiving! From all of us at #TeamNavient, we wish you a joyful and safe Thanksgiving holiday.

#TeamNavient is in beautiful Dallas, TX for Boys & Girls Clubs of America’s National Keystone Conference. Take a look into Navient’s booth here. As the lead sponsor of this year’s conference, Navient’s booth gives teens the opportunity to draft their own elevator pitches and (back by popular demand!) change into business attire to get professional headshots taken, just like the stars! The energy is electric in this room! #ThriveIsKey23 #NKC2023 #GreatFutures

Navient BPO solutions helped unemployment insurance agencies and claimants successfully navigate the COVID-19 emergency. We can use that same expertise and technology to help solve your current and future challenges including inflation, staffing issues, or digital transformation initiatives. Learn more at Navient.com/BPO. #customerexperience #digitaltransformation #govtech #NavientBPO

#HappyNewYear from #TeamNavient! 🎉

#TeamNavient is in sunny Anaheim, CA for Boys & Girls Clubs of America's National Keystone Conference! Watch below to get an inside look into Navient's booth. As the lead sponsor of this year's conference, Navient's booth features a station for teens to draft their own personal statements, change into business attire provided by Forever 21 and get professional headshots taken. 📸 #nkcisback22 #GreatFutures

#TeamNavient enjoyed their visit to Caring People Alliance R.W. Brown Boys & Girls Clubs of Philadelphia. The team helped landscape, plant flowers and paint picnic tables to create a vibrant and welcoming environment for local youth! ☀️ Check out these highlights!

Happy International Women's Day! We give thanks to all the brilliant women past, present and future for all they've accomplished to make our world a better place. #InternationalWomensDay2022 #InternationalWomensDay #IWD2022

We're overjoyed to be entering our 2nd year of partnership with Boys & Girls Clubs of America! This past year, #TeamNavient has had a blast visiting local Clubs and supporting career and college-planning resources like Roadmap to Careers and Diplomas to Degrees. We look forward to continuing this important work to help kids and teens nationwide build #GreatFutures.

Did you know there are a variety of long-term and short-term plans that may help when you have trouble making your payments? Check out more of these quick, helpful videos in our Student Loan Basics video series here: https://lnkd.in/e_ivb5q4

Delinquency? Default? These terms can seem confusing when it comes to your loan payments. Watch this quick video to understand the difference and why it matters. Learn more about your student loans in our Student Loan Basics video series here: https://lnkd.in/e_ivb5q4

Interest accrual is not as complicated as it sounds. Watch this quick video to learn all about the basics of interest accrual! You’ve got student loan questions, and we’ve got answers! Learn all about your student loans in our Student Loan Basics video series here: https://lnkd.in/e_ivb5q4

Learning about student loans can seem overwhelming at first, but this short video breaks it down into 3 easy to understand parts! Keep watching to explore the 3 parts of a loan. Check out more of these quick tips in our Student Loan Basics video series here: https://lnkd.in/e_ivb5q4

Walk through the various stages of a loan in this easy breakdown of the repayment timeline. Check out more of these quick, helpful videos in our Student Loan Basics video series here: https://lnkd.in/e_ivb5q4

Delinquency? Default? These terms can seem daunting when it comes to your loan payments. Watch this quick video to understand the difference and why it matters. Learn more about your student loans in our Student Loan Basics video series here: https://lnkd.in/e_ivb5q4

Student Loan Basics: What can I do if I’m having trouble making my payments?
Student Loan Basics: What can I do if I’m having trouble making my payments?

VIDEO: Did you know there are a variety of long-term and short-term plans that may help when you have trouble making your payments? View more Student Loan Basics videos on our YouTube Playlist here: https://www.youtube.com/playlist?list=PL9NekPiCafvnaEczAEDDzw5B9Rp7okKxc

From all of us at #TeamNavient to you and your family, have a happy and safe July Fourth.

We benefit from and value our diverse workforce and that includes our LGBTQ+ community. Happy #PrideMonth! #BetterTogether

Are your financial habits helping you reach your goals? Here's how student loan borrowers are successfully repaying their loans: Navient.com/Success

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