SOCIAL MEDIA POLICIES
Introduction
Navient is active on social media to help you navigate the path to financial success. Because we are a public company in a regulated industry, there are certain rules we must follow. As such, we have set some community guidelines, Policies, and Terms. By using any Navient social media site, you accept and agree to these Terms, together with Navient Privacy Poli
cies. Navient’s social media properties, Facebook, Twitter, LinkedIn, Google+, and YouTube, are public, which means that anyone can see your posts to our social channels, and your posts may even show up in search engine results like on Google, Yahoo!, or Bing. While we encourage open discussion, we may occasionally remove posts that don't fit our community guidelines. Please remember, though, that this forum contains the opinions and views of other users. Although we are moderating our channels to help ensure that users’ posts comply with these Guidelines, we cannot be responsible for the accuracy or reliability of any comments or materials posted by users. For the benefit of lively discussion, we ask that comments remain on topic. This means that comments should relate to the topic that is being discussed within that post and/or tweet. While we welcome reasonable critiques, we may delete negative comments about Navient and/or our competitors that aren't relevant, accurate, or don't add to the overall experience. Complete Navient Social Media Community Guidelines and Policies can be found at: https://www.navient.com/about/legal/social-media-policies/
Basic Guidelines
- Stay on topic, use common courtesy, and be respectful of others
- Submit your own original content, and avoid posting content that you know or suspect to be false
- Do not post someone else's copyrighted work unless you have permission
- Anything posted to Navient’s Social Media Sites can and may be used for any purpose we deem, including commercial interests
- Never post anything you wish to be kept confidential or expect to be compensated
- Never post personal, identifying, or confidential information such as yours or anyone else’s account number, address, phone number, email address, or social security number
- Navient is not responsible for views expressed other than our own
- Navient Social Media Sites are moderated by Navient employees. We will make every effort to respond in a timely manner; however, we cannot guarantee that we'll reply to every comment. Customer Service Inquiries
We recognize that social media has become a popular forum to seek customer service assistance, and we will do our best to service your request on any of our open Social Media Sites. As such, Navient may occasionally identify and respond to customers seeking assistance with account-related issues. In the event a customer receives such a communication from Navient regarding a service request or other need, the customer may be offered other Navient channels to help address those concerns as smoothly and effectively as possible. Accordingly, our Social Media Sites should not take the place of traditional customer service outreach methods such as contacting Navient Customer Service by phone at 888-272-5543
Social Media Hours of Operation
You can connect with us on Facebook, Twitter, and LinkedIn. If you have a customer service inquiry after social media operating hours, please call our Customer Service Department directly; open Monday – Thursday 8am – 9pm ET and Friday 8am – 8pm ET at 888-272-5543
Media Inquiries
If you are a member of the media, please visit our Navient newsroom at Navient.com/newsroom for more information and press contacts. NMLS #212430
https://www.nmlsconsumeraccess.org/
Social Media Hours: M-F 8 a.m. to 5 p.m. ET 
