12/22/2021
Universal Orlando has updated its safety guidelines. Effective Friday, December 24th
Updated Safety Guidelines
The health and safety of our guests and team members are always our top priority. As a result, face coverings will now be required, effective Friday, December 24, 2021, at all public indoor locations within Universal Orlando Resort for both guests and team members regardless of vaccination status - including restaurants, shops, and indoor hotel public areas. Face coverings are also required at all attractions from the moment guests enter the queue to when they exit the experience.
Here are the latest safety updates for your visit.
Face coverings are required at all restaurants, shops, indoor hotel public areas and at all attractions from the moment guests enter the queue to when they exit the experience.
Guests are expected to bring a face covering with them for their visit
We do not require proof of vaccinations
We remain focused on maintaining the highest cleanliness and sanitization standards
Each guest must confirm the following before visiting:
You are not feeling sick or experiencing flu-like symptoms such as Fever and/or
Cough
Shortness of breath or difficulty breathing
Chills
Muscle pain
Sore throat
New loss of taste or smell
You have not been in contact with someone with known or suspected COVID-19 symptoms
You are not under any self-quarantine orders
If you cannot confirm all of the above, you must refrain from visiting. For more information, please visit www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html
We ask that all guests continue to comply with the following:
We encourage all guests to follow CDC Guidelines, including wearing face coverings where recommended
Wash your hands with soap and water often for at least 20 seconds.
Avoid contact with people who are sick.
Hand sanitizer will be available for use prior to boarding ride vehicles, as well as in other areas around the destination.
Please follow directions from our team members and have patience as we work through these new operational procedures.
Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.
We appreciate your cooperation during this unprecedented time.
Due to the evolving nature of this situation, details are subject to change without notice.
FAQs
1. Will I be required to wear a face covering? What if I don’t have one?
Face coverings are required at all public indoor locations and at all attractions (including queues) at Universal Orlando Resort regardless of vaccination status. Face coverings are optional when outdoors. If you do not have a face covering, we have them available for purchase. Also, children under the age of three are not required to wear face coverings.
If you have a disability that prevents you from wearing a face covering, please contact Guest Services about our alternate accommodation, which is to wear a face shield during your visit. Your face shield must cover your nose and mouth, wrap around the sides of your face, and extend to below your chin. Please note that face shields are not permitted on certain attractions, and guests will have to switch to a face covering for those experiences. Specific attraction details will be communicated during the accommodation discussion at Guest Services.
2. What is considered an appropriate face covering?
An appropriate face covering for a visit to Universal Orlando must fit the following criteria:
Must cover your nose and mouth and be secured under your chin
Must fit snugly against the sides of your face and be secured with ear loops or secured around your head
We recommend that face coverings be at least two-ply (consist of at least two layers). Also, a gaiter is considered an appropriate face covering as long as it covers your nose and mouth.
The following are NOT permitted at Universal Orlando:
Face coverings with exhalation valves
Face coverings that are not secured with ear loops or secured around your head
Face coverings that include mesh material or holes of any kind
Face coverings that are unable to be secured under your chin, such as bandannas
Costume masks or veils, per our costume guidelines
3. Are face coverings required at Volcano Bay?
Since Volcano Bay is an outdoor experience, face coverings are not mandatory. As a reminder, for the safety or our guests, face coverings are not permitted on slides and in pools.
4. Are face coverings required at outdoor locations at Universal’s hotels?
The face covering policy for Universal’s hotels align with the destination’s overall health and safety procedures. Face coverings are required at all indoor hotel public areas, and are not mandatory when outdoors.
5. Are face coverings required on resort transportation?
Face coverings are encouraged while on resort transportation, including water taxis.
6. What about face coverings when guests are eating?
While at indoor dining locations, face coverings are required until guests are seated at their table. Face coverings may also be removed indoors if guests are eating or drinking while stationary. At outdoor locations, face coverings are optional.
7. Do I have to wear a face covering for photos with characters?
Face coverings are not required for outdoor character photo opportunities. Guests must wear a face covering for indoor photo opportunities.
8. Do I need to wear a face covering if the ride or queue is outdoors?
Yes, face coverings are required at ALL attractions in Universal Studios and Universal’s Islands of Adventure – regardless of if the experience or queue is outdoors. All guests, regardless of vaccination status, must wear a face covering from the moment they enter the queue to the moment they exit the attraction. For the water rides at Islands of Adventure, a face covering is required while waiting in the queue but can be removed once guests board the ride vehicle.
9. Do I need to wear a face-covering at outdoor shows?
Face coverings are not mandatory at outdoor shows and entertainment experiences. Face coverings remain required at all shows and experiences that take place indoors or in a covered venue.
Terms and Conditions
Updates Effective December 24, 2021.
Symptoms, testing, what to do if sick, daily activities, and more.
