Idea Helix Inc

Idea Helix Inc We are headquartered in San Francisco Bay Area with offices in Europe, Asia and Canada

Idea Helix is a boutique business and technology consulting firm with over 5 years of proven track record providing tangible business results to customers and partners. IdeaHelix is a silicon valley based software solutions and services corporation that offers world class services through expert infrastructure & strategic consulting and technical resourcing for on-shore, nearshore and offshore sof

tware development, maintenance and support. At IdeaHelix , we are growth focused and we carry that into every relationship. Our array of solutions and service offerings fit into any growth plan and even better, it is adaptive and scalable with ease. With offices in Fremont in the US and Bangalore & Coimbatore in India our engagement models include Managed Services, Consulting Services, Fixed-Bid Project Services and Time & Material Services. IdeaHelix currently serves some of the world’s leading organizations and small and mid-sized startups across the Technology, Retail, Manufacturing, Energy, Telecom and Educational domains. We provide services around the complete Software Development Life Cycle, ranging from new product development and product advancement to product migration, re-engineering, sustenance and support. By leveraging our experience in product engineering, we bring products to market faster, with high quality and reduced costs.

Genie’s Unified Drives Efficiency for Brands! confronting economic certainty and tighter budgets must make every do...
02/03/2023

Genie’s Unified Drives Efficiency for Brands!

confronting economic certainty and tighter budgets must make every dollar count. With new innovations powered by the Salesforce Genie Customer Data Cloud, retailers can unlock value from their existing customer data, drive efficiency by reducing integration costs, break down data silos, and manage data quality. It will help brands:

Enrich customer profiles with data stored in Data Lake Storage and drive personalization across channels with the new Azure Storage Connector. The Salesforce developed connector allows retailers to easily ingest data stored in Azure into Genie Customer Data Cloud.

Ensure performance and reporting data is reliable and trustworthy through automated data management with the new Intelligence Data Control Center... http://ideahelix.com/Salesforce-Genie-Unified-Customer-Data-Drives-Efficiency-for-Brands.php

is a Salesforce Certified Silver Partner and a vlocity partner with Certified Technical Architects helping companies successfully bring products and solutions to market and scale. Reach out to us for more details by following us on (Facebook) or send us a note from ideahelix.com or at [email protected]

Wishing You and Your Loved Ones a Merry Christmas and a Wonderful New year! Happy Holidays! Stay Safe!
12/25/2022

Wishing You and Your Loved Ones a Merry Christmas and a Wonderful New year! Happy Holidays! Stay Safe!

Launches to Help Increase Efficiency! introduced a new Performance Bundle that helps companies consolidate their ...
12/09/2022

Launches to Help Increase Efficiency!

introduced a new Performance Bundle that helps companies consolidate their analytics tools to achieve success now with an easy-to-use, self-service platform that saves costs and gives every employee tools to gain real-time insights and make decisions quickly. With , customers report 29% faster time to insight and faster delivery of driving reports, and an average 26% decrease in time required to analyze information.

Today’s climate means companies in every industry must establish key performance indicators and manage them aggressively. From making manufacturing processes more efficient, improving attendee experience at events, driving a performance culture, and making organizations more efficient, data and analytics are the common thread for success now. And yet, a survey of more than 600 senior executives finds companies struggling to harness their data’s true power, reporting problems including ease of use, speed, scalability, and bottlenecks in the and analytics groups responsible for preparing and analyzing data.

Salesforce and Tableau together can help companies drive success right now. This new bundle brings together a fully-hosted, cloud-based solution complete with manageability, security, and scalability functionality to drive smarter, faster decisions now and in the future... http://ideahelix.com/SFDC-Launches-Analytics-Performanc-Bundle-to-Help-Increase-Efficiency.php

is a Salesforce Certified Silver Partner and a partner with Certified Vlocity Technical Architects helping companies successfully bring products and solutions to market and scale. Reach out to us for more details by following us on (Facebook) or send us a note from ideahelix.com or at [email protected]

’s New embeds end to end Driven workflows anywhere! ’s new Automation Everywhere Bundle to accelerate end-to-end wo...
12/09/2022

’s New embeds end to end Driven workflows anywhere!

’s new Automation Everywhere Bundle to accelerate end-to-end workflow orchestration, automate across any system, and embed data and AI-driven workflows anywhere.

Companies need to quickly adapt to changing market conditions by automating critical business processes. However, the last mile of automation is challenging and often includes updating data in legacy systems, scanning paper documents, and routing work to multiple people and systems. The Everywhere Bundle helps companies rapidly adapt to change with no-code capabilities that automate any work from repetitive tasks to manual processes across documents, images, modern apps, legacy systems, and more.

Amid uncertainty, leaders across every business are prioritizing investments that drive leverage for their organizations and accelerate time-to-value. As a result, companies are increasingly turning to automation, which helps boost productivity by reducing repetitive tasks and delivering personalized experiences via automation that are more efficient and effective at significantly lower cost. This frees up employees to focus on higher value work, like improving , setting a solid business foundation to weather the highs and lows of a changing economic climate.

Automation, an integral part of the Salesforce is the answer, allows customers to receive highly personalized service across channels, and enables teams to boost productivity, better collaborate across the business, and focus their time on the highest value activities... http://ideahelix.com/SFDC-New-Automation-Everywhere-Bundle-embeds-end-to-end-AI-Driven-workflows-anywhere.php

is a Salesforce Certified Silver Partner and a partner with Certified Vlocity Technical Architects helping companies successfully bring products and solutions to market and scale. Reach out to us for more details by following us on (Facebook) or send us a note from ideahelix.com or at [email protected]

Report Reveals: Govt. Need to Meet Changing Expectations of the !With Growing across industries, now citizens are e...
09/12/2022

Report Reveals: Govt. Need to Meet Changing Expectations of the !

With Growing across industries, now citizens are expecting government organizations to offer more of their services online. And while like is often blamed for eroding trust in , like social media appear to be a critical and growing tool for governments to share information and meet constituent needs.

Why is it important?

Global trust in institutions is generally on the decline, which exacerbates the perception that modern government is not working for its constituents. For example, according to the new Connected Government Report:

Only 16% of constituents believe that the government has successfully used technology to improve their experiences.
An average of only 18% of constituents believe the customer experience is prioritized in their engagements with the government.About 1 in 3 said trust impacts their willingness to share personal information with their governments... http://ideahelix.com/SFDC-Report-Reveals-Govt-Need-to-Meet-Changing-Expectations-of-the-Public.php

is a Salesforce Certified Silver Partner and a partner with Certified Vlocity Technical Architects helping companies successfully bring products and solutions to market and scale. Reach out to us for more details by following us on (Facebook) or send us a note from ideahelix.com or at [email protected]

Beats as World’s Largest -Apps !In yet another indication that the cloud is the greatest market the world has ev...
09/12/2022

Beats as World’s Largest -Apps !

In yet another indication that the cloud is the greatest market the world has ever known, cloud-native Salesforce has displaced iconic SAP as the world’s largest provider of enterprise applications. While some might say the ascension of Salesforce to the top of the enterprise-apps world was inevitable given its extraordinary string of 73 straight quarters of rising revenue and SAP’s need to pivot into the cloud from the on-premises world it dominated for decades, this achievement by needs to be recognized and applauded. Salesforce has personified the transformative and unprecedented power of the cloud.

At the same time, Salesforce’s ascendancy does not equate to a “decline” on the part of SAP. For Q2, its 34% cloud-revenue growth rate made SAP one of the world’s fastest-growing major cloud providers, second only to Cloud’s 36% and you can get a quick rundown on that in this Wars Minute video. SAP’s large and growing portfolio performed well across the board as I described in this episode of the Cloud Wars Minute, so the company’s new and uncompromising commitment to the cloud is paying off really well.

For a cloud-to-cloud comparison, SAP reported Q2 cloud revenue of $3.13 billion compared to Salesforce’s $7.72 billion. What is significant for SAP is that its cloud revenue is now larger than its traditional on-premises revenue, and its cloud growth rates have been rising for the past 4 quarters... http://ideahelix.com/SFDC-Beats-SAP-as-World%E2%80%99s-Largest-Enterprise-Apps-Vendor.php

is a Salesforce Certified Silver Partner and a partner with Certified Vlocity Technical Architects helping companies successfully bring products and solutions to market and scale. Reach out to us for more details by following us on (Facebook) or send us a note from ideahelix.com or at [email protected]

Helps Customers To Drive Value For Their Employees Through ! customers are running 4.8 billion transactions daily ...
08/13/2022

Helps Customers To Drive Value For Their Employees Through !

customers are running 4.8 billion transactions daily and decreasing operational costs by 74%, while saving over 100 billion hours of work every month with Salesforce Flow. Across industries, customers are using Customer 360 with MuleSoft to automate workflows at scale and enable business growth:

is dedicated to creating personalized customer service. ADT’s strong growth, through acquisitions and purposeful change, provided an opportunity to assess and improve and customer experiences by streamlining the technology stack. With MuleSoft, customers have been able to integrate systems and automate processes more seamlessly to deliver unified and premium customer experiences from anywhere and across all business divisions.

AT&T is using Salesforce to deliver new types of connected experiences and improved customer service for its millions of customers. MuleSoft has streamlined and fortified customer support across all channels at AT&T. With its automation and integration capabilities, AT&T reduced the time that teams are taking to complete administrative tasks. MuleSoft and Salesforce save sales and services teams more than 1 million work hours a year to focus on what they do best helping our customers... http://ideahelix.com/SFDC-Helps-Customers-To-Drive-Value-For-Their-Employees-Through-Automation.php

is a Salesforce Certified Silver Partner and a vlocity partner with Certified Vlocity Technical Architects helping companies successfully bring products and solutions to market and scale. Reach out to us for more details by following us on (Facebook) or send us a note from ideahelix.com or at [email protected]

Nextgen Brings Process Automation Across EcoSystem! introduced the next generation of MuleSoft, a unified solutio...
08/12/2022

Nextgen Brings Process Automation Across EcoSystem!

introduced the next generation of MuleSoft, a unified solution for , , and to easily automate any workflow so any technical or non-technical team can adapt to constant change and business complexity.

The solution now includes no-code capabilities to automate repetitive manual tasks using bots with MuleSoft RPA (robotic process automation) and to quickly connect data from any system, such as , , and , with MuleSoft Composer. The new capabilities are fully integrated into Salesforce Flow, a complete suite of automation technologies across the to help save time, increase productivity, and deliver better experiences. Business teams like sales can close deals more efficiently and service agents can quickly sync customer records to improve customer service interactions.

As an integral part of Salesforce Customer 360, MuleSoft helps companies integrate complex systems and data, while expanding the universe of people who can use automation across any system or workflow. The result is empowered business and users, from sales and customer service to HR and finance, who can do more with less quickly creating workflows and integrations that drive efficient growth and faster time-to-value... http://ideahelix.com/Nextgen-MuleSoft-Brings-Robotic-Process-Automation-Across-SFDC-EcoSystem.php

is a Salesforce Certified Silver Partner and a vlocity partner with Certified Vlocity Technical Architects helping companies successfully bring products and solutions to market and scale. Reach out to us for more details by following us on (Facebook) or send us a note from ideahelix.com or at [email protected]

Scale personalized service with automation and connected client data! can drive new efficiencies by automating complex ...
07/30/2022

Scale personalized service with automation and connected client data!

can drive new efficiencies by automating complex tasks across employees, , and systems. New features like proactive service and call deflection also help financial firms reduce operating expenses while maintaining service experiences:

customers reported a 27% increase in case resolution using self-service, , and/or , including Service Cloud-powered . Virtual Assistant, an intelligent Einstein-powered chatbot solution for Financial Services, is designed to automate routine requests faster across , like text and platforms, so agents can focus on tasks that require human interaction.

With Coordination, service agents collaborate in as their to accelerate customer case resolution. Using automated workflows and custom bots, Customer Service Coordination generates critical alerts and gathers customer data into a central channel so teams can mobilize around time-sensitive requests, such as fraud incidents, , and claims processing.

(CDP) helps marketing teams at financial services institutions unify their from different sources into a client profile using clicks, not code. This helps teams deliver personalized engagement at scale across every channel, including email, mobile, advertising, and the Web. And, with enhanced Streaming Insights and Data Actions, transactional emails, journeys, and 1:1 advisor interactions can be triggered in real time.

Deliver faster service with a unified desktop, actionable insights, and embedded workflows

Financial institutions can now unlock insights that anticipate and properly address customer needs in the channel where they have sought support. Features include pre-built and AI-embedded dashboards to deliver insights to employees... http://ideahelix.com/Scale-personalized-service-with-automation-and-connected-client-data.php

is a Salesforce Certified Silver Partner and a vlocity partner with Certified Vlocity Technical Architects helping companies successfully bring products and solutions to market and scale. Reach out to us for more details by following us on (Facebook) or send us a note from ideahelix.com or at [email protected]

“Salesforce for ” Revs Up Client Insights for Fintech! announced expanded insights built specifically for the data ric...
07/25/2022

“Salesforce for ” Revs Up Client Insights for Fintech!

announced expanded insights built specifically for the data rich banking, wealth management, and insurance institutions. “Salesforce for Financial Services” now offers more targeted and trusted and powered by Client 360 to help every team unlock insights, deliver great , and drive operational efficiencies – whether they deal directly with , underwrite loans, or manage administrative duties like human resources.

A new Salesforce survey of more than 2,000 consumers shows that financial services customers increasingly prefer digital experiences. In fact, 78% of banking customers now establish their first connection with a financial institution via website or app. However, the experience of being a customer in the digital age isn’t matching up. On average, fewer than 15% of customers across , , and feel that their financial needs are being anticipated.

With Salesforce for Financial Services innovations including Customer Data Platform, Intelligent , Intelligent Agent Desktop, Customer Service Coordination, and for Financial Services firms can better serve their customers for life and boost satisfaction in this new digital economy... http://ideahelix.com/Salesforce-for-Financial-Services-Revs-Up-Client-Insights-for-Fintech.php

is a Salesforce Certified Silver Partner and a vlocity partner with Certified Vlocity Technical Architects helping companies successfully bring products and solutions to market and scale. Reach out to us for more details by following us on (Facebook) or send us a note from ideahelix.com or at [email protected]

for Expands Capabilities to Help Drive Profitable ! announced new innovations for consumer goods companies, giving...
07/19/2022

for Expands Capabilities to Help Drive Profitable !

announced new innovations for consumer goods companies, giving brands a better way to navigate increasing market complexity, drive profitable growth, and increase loyalty through connected , , and expanded selling opportunities.

The consumer goods industry is facing a host of challenges, including inflation-driven cost increases, tighter margins, and global supply chain issues, all of which can lead to decreased sales and declining brand loyalty. And, with 70% of consumers turning to other options when their preferred brands are not available, it is critical for consumer goods companies to be more resilient and efficient so they can deliver customer success through any economic headwind.

These new innovations extend the power of Salesforce , giving consumer goods companies a single, comprehensive platform for growing their . The consumer goods industry is looking for digital solutions to make their operations more efficient and resilient as they face economic uncertainty. These new innovations extend the power of Salesforce Customer 360, giving consumer goods companies a single, comprehensive platform for growing their business and, critically, a single source of truth for customer data so they can create more frictionless experiences and drive efficiencies.

Optimizing trade activity and trade planning on a single, connected platform allows sales teams to manage promotional plans and allocate trade funds to maximize revenue. With clear visibility into trade budgets, and dynamic funding, reps can ensure their promotions are optimized to avoid overspending... http://ideahelix.com/SFDC-for-Consumer-Goods-Expands-Capabilities-to-Help-Drive-Profitable-Growth.php

is a Salesforce Certified Silver Partner and a vlocity partner with Certified Technical Architects helping companies successfully bring products and solutions to market and scale. Reach out to us for more details by following us on (Facebook) or send us a note from ideahelix.com or at [email protected]

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39055 Hastings Street, Ste 202A
Fremont, CA
94538

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Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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