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Monday 10am - 7pm Tuesday 10am - 7pm Wednesday 9am - 7pm Thursday 9am - 7pm Friday 10am - 7pm Saturday 11am - 6pm Sunday 2pm - 6pm

Sublime Tours

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United States
Grayson, KY
Sublime Tours

Formerly Fun Times Bus Tours Founded in 2018, we strive to provide affordable, safe, and fun travel!
(79)

02/05/2024

Edited to update:

After being on the phone with Square for almost an hour and half) the agent instructed me to use my desktop or laptop (which I had done before) but it still shows it has already been refunded, therefore the CSA couldn’t figure out what to do so he told me to refund everyone with a bank check.

I have included pictures of the conference call that took place this morning as well as what I got when I tried my desktop computer. (Cameron is the Former owner and Square’s number is 855-700-6000.)

I am on my way to the bank where the business account is to have them print checks so that I can refund everyone that way.

I will be sending all mail certified. So if you have moved or used something other than your mailing address when you originally purchased your seat, please message me directly with that information.

Original post:
I’m taking tomorrow morning off from work to go to the bank to see what my options are since Square still hasn’t processed any of the refunds and won’t let me cancel the refunds so I can refund them again!

If all else fails, I will get checks from the bank and refund everyone that way. I will update everyone as soon as I can in the morning.

01/26/2024

Spoke with Square again yesterday. Account is relinked to bank account. Refunds should be processed by the end of next week.

01/16/2024

Update:

On Saturday, 1/13, I went to the bank. I learned that my account is still good but that since Square is the payment processor for the business. (When someone makes a purchase square processes the payment and tells it where to go.)

Since Square is the payment processor, it looked at my account and determined that x amount of dollars has to be there BEFORE they will begin refunding anyone.

While I have enough money to cover, I am still short! The banks (my personal bank and the business account bank) will not give me a loan since it requires a company to be in Business for at least 3 years. (Sublime was started in 2021 off of FunTimes, 2018) but I took over in May/June 2023.

I am in the process of taking out a loan to ensure eveyone’s money is returned. Trust me- no one wants to have all of this resolved more than me.

Just a reminder- if you dispute through Square 🔽

01/10/2024

Update -

First and foremost I am doing my best to get all refunds to you.

I called my bank again today to make sure my account was good! It is.

After work (5 pm) I checked my personal email account. I had an email from Square informing me that there had been a disconnect between them and my bank.

I tried to work through the process that Square suggested (payment of all the money) and my card has a set limit so the large amount will not go through without me calling my bank and letting them know to whom and what amount I need the limit set to. I will do that first thing tomorrow (Thursday).

I do work a full time job, have bills of my own and absolutely understand the frustration.

I have only responded to direct messages and will continue to do so.

Also be aware- if you chose to dispute to Square, which you have the opportunity to do, the wait may be even longer. This screenshot is information I received after responding (to send money to the customer) from a dispute. I was not aware that it would draw the process out even more.

01/04/2024

The issue involving Square has been resolved. Their statement was that it is now between the financial institutions. (We are not the only ones having this issue)

I realize that this may seem suspicious however I have refunded everyone and am now just waiting with you.

Since the charter bus company has refused to refund any money, I have had to secure my own personal money to make sure you are paid! Trust me I have bills to pay as well but am doing everything possible to get it back to you asap. This is not to garner sympathy only to let you know that everyone has been refunded and will receive their seat ticket money.

01/03/2024

The unforeseen Technical issue has been resolved. Refunds already sent can not be stopped.
According to the company Square…It MAY take a few more days to process back to your account.

01/03/2024

We are currently working to resolve the issue with the refunds. Our bank was contacted and noted the problem is with Square. We are now working with them to ensure that refunds are processed as soon as possible.

12/20/2023

My apologies on the late response. I am finally on the mend and able to start processing refunds.

12/12/2023

NYC Dec. 15th-17th

Buy one seat ($195) and get another $50 off! 2 Seats for the LOW price of $340! This deal only works when purchasing 2 seats, but can be used multiple times!

Get your seats here: https://www.sublimetoursusa.com/product/nyc-christmas-red-eye-dec-15th-17th/

Contact us with any questions!

12/11/2023

🎄🎅NYC Dec. 15th-17th🎅🎄

As a THANK YOU to all of our wonderful customers, we wanted to give you a little something special: A DISCOUNT!

Use code BOGO50 when you buy one seat (for $195), to get one for $50 off! 2 seats for $340! We only have a limited amount of seats so get yours now!! Don't miss your opportunity to go to the greatest city during the holidays!

Get your seats here: https://www.sublimetoursusa.com/product/nyc-christmas-red-eye-dec-15th-17th/

This is only for new purchases! If you already have a seat on this trip, feel free to purchase more seats!

If you have any problems or questions let us know, we cannot wait for this awesome weekend!

12/08/2023

The unfortunate truth of owning and running a business.

Running a business is really hard.

What they don’t tell you is that it can cause severe stress and anxiety, and drains you mentally to the point of depression in even the most laid back people.

People will talk about you, compare you to others, use you, they will view you as a service and not a person anymore.

Friends and family will expect discounts and people will value you and your hard work less than a big chain store.

You have to worry about if you forget to email/message someone back, are they going to think it was on purpose? Did you disappoint them? Will they hold that against you? When in reality you just can’t get to everyone’s messages and emails.

Starting up and running a successful business puts incredible strain on personal lives and relationships, many of which fail because there is just often no work life balance. You need to be the director, the worker, the admin, the marketing team, the accountant, the cleaner..... All whilst being a parent, a husband or a wife, family support, friend... it’s one of the hardest things you will try and balance all the while working full time to support your own small business

There’s a reason you don’t see many people succeed in small businesses after 5 years. If they are successful they are overwhelmed. It takes a toll. It’s freaking exhausting. Especially the past couple of years when so much has been out of our control.

Here’s a small reminder that we are just normal people with hectic lives. Be kind, be patient, support small businesses…….and hopefully more of us will stick around!

11/30/2023

🎄🎅NYC Dec. 1st-3rd🎄🎅

We've had seats become avaible for this weeked. We'd love for you to travel with us! Book your seats for $195, and go the big apple for the best time of year!

Get yours here: https://www.sublimetoursusa.com/product/nyc-christmas-red-eye-dec-1st-3rd/

11/29/2023

NYC Dec. 1st-3rd IMPORTANT INFOMATION

Just as a reminder: We are DEPARTING Flying J’s (15236 KY-180, Cattlesburg, KY 41129) at 7:00 P.M. This being said, please arrive no later than 6:30 so we can check you in! We will be there around 6!

If you are wanting to be picked up in TEAYS VALLEY, please let us know so we can make sure we do not leave you. We are planning to be there around 7:45 p.m. so please be there no later than 7:30. We want to depart around 8:00 p.m. so please be aware of the time frames! We will be picking up at TA Travel Center (4195 WV-34, Hurricane, WV 25526)

A few friendly reminders about what to bring and common courtesy for the bus ride:

You are not the only person on the bus, so please be mindful of audio devices and bring listening devices!
You are free to leave anything on the bus you would like. Once the drivers drop us off in NYC, they will be going to a hotel and locking the buses so nothing should be bothered!
We recommend packing about a suitcase and carry-on just to allow for plenty of space to be left for shopping!
Each pair of seats has 2 regular plug-ins and 2 USB plugs.
While we will offer snacks and water and will stop often, I encourage you to bring snacks you love!
A neck pillow is great, and a blanket is something I consider to be a necessity.
Dress comfortably for the bus, I promise no one will judge…
The temperature on the bus will probably be cool because when it gets hot, it stays hot. This being said I would dress in layers or bring layers to change into.
Don’t forget to bring phone chargers, medicine, and anything else that you need for the weekend! I recommend bringing a portable charger.
I usually tell people to limit themselves to a suitcase and a carry-on. Treat it like a flight, one will go under the bus in storage and one can go with you and stay overhead. The more bags you bring, the more cramped you are!
The storage will be opened when we stop to eat, and freshen up before arriving in NYC. If you need anything during any other stops, we can open it!
During our "Freshen Up" stop, you will have the chance to shower, however, we cannot promise there will be showers available. They are at an additional charge according to the truck stop! Please keep this in mind.
Remember it is going to be COLD, so please dress warm for Saturday.
Bring yourself! The most important thing to bring. We cannot wait to see you Friday and hope that you are just as excited as we are.

In the meantime, please reach out if you have any questions and if you need anything at all, let us know!

11/24/2023

This year has been filled with lots of struggles and worries, but we’ve also had a lot of fun! We are thankful for each of you! Thank you for sticking with us, traveling with us and helping us grow! We hope you’ve had a wonderful day with family and friends!

Happy Thanksgiving! 🦃🍁

Thought I posted this yesterday but it went to my husband’s business page! 🤦🏻‍♀️

11/24/2023

Happy Thanksgiving to all of all AMAZING customers. Without you, this could not be possible and we are so thankful for each and every one of you!

11/12/2023

✨2024 Schedule✨

While we are working with the bus company and others, we would like to hear from YOU 🫵!

Where do you want to see us go in the upcoming year?!?!

11/04/2023

🎅⛄️🗽Christmas in NYC🗽⛄️🎅

We have sent emails out this morning about the upcoming Dec. NYC RED-EYE trips! If you did not receive one let us know, it might have gone to your junk!

We do still have seats for Dec. 1st-3rd and would love for you to travel with us. You can purchase those here: https://www.sublimetoursusa.com/product/nyc-christmas-red-eye-dec-1st-3rd/

Those going on the trips please join our group:
Dec. 1st-3rd: https://groupme.com/join_group/97620841/HPTvP9wF
Dec. 15th-17th: https://groupme.com/join_group/97622387/xRriRtCP

We simply cannot wait for our trip and look forward to seeing you there. In the meantime, if you need anything, don't hesitate to reach out!

10/25/2023

🎄🎅 Holidays in NYC 🎅🎄

What better gift and way to make memories than traveling to NYC for the holidays! We still have seats available for December 1st-3rd but they are going quick! Get your tickets using the link below!

For those who have already purchased their seats, be on the lookout for an email from Sublime regarding information about your trip!

https://www.sublimetoursusa.com/product/nyc-christmas-red-eye-dec-1st-3rd/

Address

271 Steele Road
Grayson, KY
41143

Opening Hours

Monday	10am - 7pm
Tuesday	10am - 7pm
Wednesday	9am - 7pm
Thursday	9am - 7pm
Friday	10am - 7pm
Saturday	11am - 6pm
Sunday	2pm - 6pm

Telephone

+16063165429

Website

http://www.sublimetoursusa.com/

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Videos

Niagara Falls onboard the Maid of the Mist

NYC SPRING RED EYE/ GOVERNORS BALL(optional)🗽

NYC SPRING RED EYE/ GOVERNORS BALL(optional)🗽 •DATES: June 10-12 2022 •PRICE: $175 Per Person ITINERARY: FRIDAY- Depart Catlettsburg, KY at 6:30PM. We will make multiple stops throughout the night. Unwind, and get some rest after relaxing and watching a movie. SATURDAY- Stop at an en route travel center for 2 hours to freshen up, eat breakfast, shower (optional-$15). Depart for NYC and we will arrive at 8AM (subject to change). Enjoy the day on your own. Bus will depart for home at 11PM. SUNDAY- We should arrive home by 8AM (subject to change) ~TERMS AND CONDITIONS~ •All payments/purchases including deposits are non-refundable/non-transferable. •Cancellations made by the customer for ANY reason will result in loss of seat/monies paid. Customers can re-sell tickets up until 48 hours prior to departure of the trip. •Refunds are not given due to weather, closures of any attractions, etc. •Refunds are not given if a traveler contracts COVID-19 or gets sick prior to trip. •Refunds are only given if the trip is cancelled by us- no exceptions. •It is the customers responsibility to ensure they are in compliance with the destinations covid-19 policies, if applicable. •Refunds are not given for no-shows on the day of the trip. •Sublime Tours USA holds the right to terminate a travelers trip due to any reason •Full balance for each seat is due one month prior to departure (If the trip is November 5th, the full payment is due October 5th). If the full balance is not paid in full, seats will be forfeited and no refunds/transfers will be given. •Refunds/transfers will not be given due to Covid-19 cancellations by the customer. Visit www.SublimetoursUSA.com or call (606) 713-4870 to reserve your seat today!

NYC SPRING RED EYE 🗽 •DATES: MAY 6-8 , 2022 •PRICE: $175 Per Person ITINERARY: FRIDAY- Depart Ashland, KY at 6:30PM. We will make multiple stops throughout the night. Unwind, and get some rest after relaxing and watching a movie. SATURDAY- Stop at an en route travel center for 2 hours to freshen up, eat breakfast, shower (optional-$15). Depart for NYC and we will arrive at 8AM (subject to change). Enjoy the day on your own. Bus will depart for home at 11PM. SUNDAY- We should arrive home by 8AM (subject to change) • How to book: Text/call 606-887-1671or message us on Facebook or visit our website (www.sublimetoursusa.com) •RESERVE WITH ONLY A $25 DEPOSIT ~TERMS AND CONDITIONS~ •All payments/purchases including deposits are non-refundable/non-transferable. •Cancellations made by the customer for ANY reason will result in loss of seat/monies paid. Customers can re-sell tickets up until 48 hours prior to departure of the trip. •Refunds are not given due to weather, closures of any attractions, etc. •Refunds are not given if a traveler contracts COVID-19 or gets sick prior to trip. •Refunds are only given if the trip is cancelled by us- no exceptions. •It is the customers responsibility to ensure they are in compliance with the destinations covid-19 policies, if applicable. •Refunds are not given for no-shows on the day of the trip. •Sublime Tours USA holds the right to terminate a travelers trip due to any reason •Full balance for each seat is due one month prior to departure (If the trip is November 5th, the full payment is due October 5th). If the full balance is not paid in full, seats will be forfeited and no refunds/transfers will be given. •Refunds/transfers will not be given due to Covid-19 cancellations by the customer. *WE CANNOT GUARANTEE WORKING MOTOR COACH AMENTITIES SUCH AS WIFI, OUTLETS, AND MORE. REFUNDS WILL NOT BE ISSUED FOR ANY OF THESE REASONS. AMENITIES AT ANY STOPS EN ROUTE DURING OUR TRIP ALSO APPLY

This is Carter! Right now he is offering to shovel driveways in Michigan to go on our Cherry Blossom Festival in Washington DC on April 1st-3rd. I know we are based out of Kentucky but Sublime Tours is sponsoring his seat and his mom is driving him here to go on the trip with us! He just wants to earn money to do cool stuff while there! Carter has had a rough couple of years. He lost his father on Christmas Day a few years back and since then has struggled with mental health issues of his own, including having to be hospitalized. If anyone would like to make a donation to support this young man’s educational trip we would really appreciate it! Also, any money donated that he does not use, he wants to make a donation in his father’s name to the National Suicide Prevention Lifeline! Here’s how to donate: Https://square.link/u/1yUBkpHv

So we had a lot of mixed numbers so if you voted Rams you were entered into the drawing. Thank you to everyone who participated! And the winner is…. Bernice Wilson !!! Please contact us to claim your seats!

BOOK ANY RED EYE FOR ONLY $5! $5 deposit reserves your seat on any red eye for 2021! 🥳❤️💙 REMAINING RED EYES WITH SEATS AVAILABLE: Mackinac Island AUGUST 6-8 https://fb.me/e/TuVFpDW0 New Orleans SEPTEMBER 24-26 https://fb.me/e/USZVkr80 NYC FALL FOLIAGE OCTOBER 15-17 Salem OCTOBER 22-24 https://fb.me/e/X7CG14qm NYC CHRISTMAS DECEMBER 4-6 https://fb.me/e/16OHzl4QZ

WHY CHOOSE US? 1. Our hospitality is incomparable. 2. We are safe. 3. We are fun. 4. We are the ONLY 5 Star bus tour company in the area. (Check out our reviews) 5. Ask our past travelers!