NICE Public Safety

04/01/2025

Thanks to everyone who entered our random drawing in celebration of National Public Safety Telecommunicators Week 2025. We’re excited to announce the winner of this year's random drawing for a $500 Visa Gift Card (toward lunch). This year’s winning PSAP is Morgan County (Indiana) Public Safety Dispatch.

We wish everyone the very best as you plan your celebrations for National Public Safety Telecommunicators Week!

03/28/2025

Nominations are open for PSAPs' Finest! Have you submitted your nomination yet? https://www.nicepublicsafety.com/PSAPs-Finest-Awards

03/28/2025

The outstanding team of telecommunicators at the Salt Lake Valley Emergency Communications Center (VECC) handles over 1.1 million calls every year, dispatching for fire, medical and police for 22 municipalities. To ensure stellar service, the center proactively QA’s both emergency and non-emergency calls. NICE’s screen capture capabilities, coupled with other features, helps QA reviewers get the big picture of call handling. In this video, Ivan Whitaker, Executive Director Salt Lake VECC, and Nicole Lopez, Training and Quality Assurance Manager, explain how NICE Inform Evaluator’s flexible and customizable forms allow them to quality assure every type of call. They also highlight how NICE’s flexible and open platform fits into their future Quality Assurance plans. View the video here:

The outstanding team of telecommunicators at the Salt Lake Valley Emergency Communications Center (VECC) handles over 1.1 million calls every year, dispatchi...

03/24/2025

Want to learn how you can improve PSAP staff performance and retention by automating manual tasks like Quality Assurance, records requests and performance reporting? Check out this infographic! https://tinyurl.com/m3c7byex

03/24/2025

Attending the 2025 Texas Public Safety Conference in McAllen? Don't miss our session on Alternative 911 Response Best Practices presented by NICE Public Safety's Zachary Van Fleet. If your center is like most, you’re probably already using a 911 dispatch diversion program, or thinking about deploying one, for a variety of reasons. First, to enhance 911 dispatch efficiency. Secondly, to optimize public safety response and first responder resources. And thirdly, to better serve your communities’ needs.

Wherever you’re at in this process, there’s a lot that can be learned through sharing of best practices. What are other 911 centers doing that’s working well? What are some of the benefits they’re seeing? And, at the end of the day, how can you measure success? Join Zach as he addresses these questions. https://www.texaspublicsafetyconference.com/

03/17/2025

Planning to attend the Texas Public Safety Conference in McAllen? Catch up with NICE Public Safety in our booth! Zachary Van Fleet will show you how to improve staff retention, by getting more time back in your day to perform 911 Quality Assurance, and better coach, train and support your staff. https://www.texaspublicsafetyconference.com/

03/17/2025

National Public Safety Telecommunicators Week (NPSTW) is a time set aside every year to honor 911 Telecommunicators. Are you looking for a special way to celebrate this year? Enter NICE’s drawing to win a free lunch for your 911 telecommunicators.

One lucky 911 center will be selected in a random drawing to receive a $500 VISA Gift Card toward lunch. The winner will be notified by March 31st. Submit your entry here: https://tinyurl.com/36u3cxer

03/13/2025

Prosecutors and States Attorney Offices from coast to coast are turning to NICE Justice in growing numbers to digitally transform their evidence management and administer justice more fairly, efficiently and diligently. Among these thought leaders is the Office of the State’s Attorney for Prince George's County, Maryland.

State Attorney Aisha N. Braveboy, Esq., who led the effort to bring NICE Justice into the State Attorney’s Office to improve digital evidence management, and has a strong record of prosecuting violent offenders and implementing strategies to reduce crime, said, “Our office oversees the highest number of cases of any county in Maryland. We are dedicated to administering a justice system that is strong, effective, innovative, restorative, and balanced, and focused on victims and the safety and well-being of our communities. Digital evidence is vital to this mission, but managing ever-increasing digital evidence is becoming more challenging by the day. NICE Justice is going to help us meet our burden of proof and administer justice fairly, efficiently, and diligently. I would like to thank Senator Chris Van Hollen and Retired Senator Ben Cardin for sponsoring Federal earmarked funding from the FY23 Department of Justice COPS Program for Technology and Equipment which allowed our office to enter into the contract to obtain NICE Justice. Their recognition of the importance that digital evidence plays now and in the future is a testament to their commitment to public safety in Maryland.”

Read the press release to learn more: https://tinyurl.com/38sufp78

03/03/2025

Going to the APCO Western Regional Conference in Portland, Oregon this year? Drop by the NICE Public Safety booth and see how our NICE Inform Intelligence Center can help your 911 center unlock the power of data analytics, and much more! https://www.nicepublicsafety.com/emergency-communications/realtime-performance-metrics

03/03/2025

Excited to be at the CALNENA 911 conference today! Drop by our booth for a demo of NICE Inform Elite. NICE Public Safety's Jeff Visger will show you how you can improve staff retention, while getting more time back in your day to coach, train and support your staff. https://calnena.org/events/calnena-annual-conference/

02/28/2025

Attending the CALNENA 911 Conference? Don't miss our session on Alternative 911 Response Best Practices presented by NICE Public Safety's Jeff Visger. If your center is like most, you’re probably already using a 911 dispatch diversion program, or thinking about deploying one, for a variety of reasons. First, to enhance 911 dispatch efficiency. Secondly, to optimize public safety response and first responder resources. And thirdly, to better serve your communities’ needs.

Wherever you’re at in this process, there’s a lot that can be learned through sharing of best practices. What are other 911 centers doing that’s working well? What are some of the benefits they’re seeing? And, at the end of the day, how can you measure success? Join Jeff as he addresses these questions. https://calnena.org/events/calnena-annual-conference/

02/25/2025

As 911 call volume and variety goes up, and staffing goes down, 911 centers are embracing alternative 911 response programs to enhance emergency response, optimize first responder resources, and better manage call volumes and address community needs. According to a recent survey, more than two-thirds of 911 centers have partnered with 988 mental health providers, while a substantial number also leverage 311 for non-emergency calls, dispatch community responders for low-level incidents, and utilize ASAP to PSAP to automate alarm-handling.

Whether your 911 center has already deployed an alternative 911 response program, or is in the process of doing so, you can view this on-demand webinar to learn about:

*Alternative 911 response success stories and results
*Best practices for ensuring a successful alternative 911 response program
*How to leverage 911 QA to ensure calls are handled and transferred successfully every time
*Performance metrics and automated dashboards that can help you measure success

View the webinar here: https://share.vidyard.com/watch/YxLTbj8hSuJ9ojHKtbnG65

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02/21/2025

Do some of your telecommunicators perceive Quality Assurance as a negative thing? It doesn’t have to be.

In this video, representatives from the Prince William County 911 Communications explain how their center uses NICE Inform Elite to give telecommunicators immediate feedback to help them improve their performance, while also creating a culture that makes telecommunicators feel valued and rewarded. https://youtu.be/h57lsNxLH0g?si=q7fIswABx5a1j52u

Prince William County 911, Virginia Improves Quality Assurance & Incident Reconstruction with NICE Inform Elite

02/14/2025

There are approximately 7.5 million CCTV cameras in the UK. However, video footage used for investigating and prosecuting crimes now comes from a variety of other technologies as well, everything from body-worn cameras and dashcams and video doorbell cameras. The scale of opportunities and challenges presented by these video sources for investigations and prosecutions is enormous.

But, gathering video evidence requires significant time and resources. In this article, published in Police Professional, NICE Public Safety’s Jamie Wilson explores how the widespread adoption of Digital Evidence Management Systems is helping. There are approximately 7.5 million CCTV cameras in the UK. However, video footage used for investigating and prosecuting crimes now comes from a variety of other technologies as well, everything from body-worn cameras and dashcams and video doorbell cameras. The scale of opportunities and challenges presented by these video sources for investigations and prosecutions is enormous.

But, gathering video evidence requires significant time and resources. In this article, published in Police Professional, NICE Public Safety’s Jamie Wilson explores how the widespread adoption of Digital Evidence Management Systems is helping. https://tinyurl.com/3vmfbjaj

02/13/2025

Is your 911 center struggling with staffing and retention? Download your complimentary copy of the State of 911 Staff Performance and Retention Study Report. We surveyed over 700 911 center professionals to examine why telecommunicators are leaving. Learn how Quality Assurance and other factors can positively impact staff performance and retention, and how one 911 center (featured in the report) achieved a 10% improvement in staff retention using automated QA. Download the report here: https://tinyurl.com/bddryh4t

02/11/2025

As 911 call volume and variety goes up, and staffing goes down, 911 centers are embracing alternative 911 response programs to enhance emergency response, optimize first responder resources, and better manage call volumes and address community needs. According to a recent survey, more than two-thirds of 911 centers have partnered with 988 mental health providers, while a substantial number also leverage 311 for non-emergency calls, dispatch community responders for low-level incidents, and utilize ASAP to PSAP to automate alarm-handling.

Whether your 911 center has already deployed an alternative 911 response program, or is in the process of doing so, you can view this on-demand webinar to learn about:

*Alternative 911 response success stories and results
*Best practices for ensuring a successful alternative 911 response program
*How to leverage 911 QA to ensure calls are handled and transferred successfully every time
*Performance metrics and automated dashboards that can help you measure success

View the webinar here: https://tinyurl.com/bddb7kzn

02/10/2025

The New York City Fire Department (FDNY) has selected NICE Investigate, one of the solutions in NICE’s Evidencentral platform, to digitally transform how it manages digital evidence used in fire investigations. The FDNY’s Bureau of Fire Investigation will leverage NICE Investigate to digitally transform how it collects analyzes and shares digital evidence, and to investigate and bring cases involving suspicious fires to resolution faster. The FDNY is the largest fire department in the United States and second largest in the world, and is universally recognized as the world's busiest and most highly skilled emergency response agency, responding to millions of emergency calls annually. Read the news here: https://tinyurl.com/3fsrkkjz

02/03/2025

The PSAPs’ Finest Lifetime Achievement Award celebrates the lifetime achievements of emergency communications professionals. Last year, the Lifetime Achievement Award went to Janet Hawkins, Communications Supervisor for Spokane Regional Emergency Communications. Janet's longevity in public safety is a true testament to her strength, resilience, and perseverance. With 33 years under her belt, most of it in law dispatch, her knowledge and skills are unmatched. https://tinyurl.com/49kbfhja