NICE Public Safety

02/14/2025

There are approximately 7.5 million CCTV cameras in the UK. However, video footage used for investigating and prosecuting crimes now comes from a variety of other technologies as well, everything from body-worn cameras and dashcams and video doorbell cameras. The scale of opportunities and challenges presented by these video sources for investigations and prosecutions is enormous.

But, gathering video evidence requires significant time and resources. In this article, published in Police Professional, NICE Public Safety’s Jamie Wilson explores how the widespread adoption of Digital Evidence Management Systems is helping. There are approximately 7.5 million CCTV cameras in the UK. However, video footage used for investigating and prosecuting crimes now comes from a variety of other technologies as well, everything from body-worn cameras and dashcams and video doorbell cameras. The scale of opportunities and challenges presented by these video sources for investigations and prosecutions is enormous.

But, gathering video evidence requires significant time and resources. In this article, published in Police Professional, NICE Public Safety’s Jamie Wilson explores how the widespread adoption of Digital Evidence Management Systems is helping. https://tinyurl.com/3vmfbjaj

02/13/2025

Is your 911 center struggling with staffing and retention? Download your complimentary copy of the State of 911 Staff Performance and Retention Study Report. We surveyed over 700 911 center professionals to examine why telecommunicators are leaving. Learn how Quality Assurance and other factors can positively impact staff performance and retention, and how one 911 center (featured in the report) achieved a 10% improvement in staff retention using automated QA. Download the report here: https://tinyurl.com/bddryh4t

02/11/2025

As 911 call volume and variety goes up, and staffing goes down, 911 centers are embracing alternative 911 response programs to enhance emergency response, optimize first responder resources, and better manage call volumes and address community needs. According to a recent survey, more than two-thirds of 911 centers have partnered with 988 mental health providers, while a substantial number also leverage 311 for non-emergency calls, dispatch community responders for low-level incidents, and utilize ASAP to PSAP to automate alarm-handling.

Whether your 911 center has already deployed an alternative 911 response program, or is in the process of doing so, you can view this on-demand webinar to learn about:

*Alternative 911 response success stories and results
*Best practices for ensuring a successful alternative 911 response program
*How to leverage 911 QA to ensure calls are handled and transferred successfully every time
*Performance metrics and automated dashboards that can help you measure success

View the webinar here: https://tinyurl.com/bddb7kzn

02/10/2025

The New York City Fire Department (FDNY) has selected NICE Investigate, one of the solutions in NICE’s Evidencentral platform, to digitally transform how it manages digital evidence used in fire investigations. The FDNY’s Bureau of Fire Investigation will leverage NICE Investigate to digitally transform how it collects analyzes and shares digital evidence, and to investigate and bring cases involving suspicious fires to resolution faster. The FDNY is the largest fire department in the United States and second largest in the world, and is universally recognized as the world's busiest and most highly skilled emergency response agency, responding to millions of emergency calls annually. Read the news here: https://tinyurl.com/3fsrkkjz

02/03/2025

The PSAPs’ Finest Lifetime Achievement Award celebrates the lifetime achievements of emergency communications professionals. Last year, the Lifetime Achievement Award went to Janet Hawkins, Communications Supervisor for Spokane Regional Emergency Communications. Janet's longevity in public safety is a true testament to her strength, resilience, and perseverance. With 33 years under her belt, most of it in law dispatch, her knowledge and skills are unmatched. https://tinyurl.com/49kbfhja

01/28/2025

It's rare to find a leader at the executive level who views leadership as a privilege and who values relationships and connections. Tina Powell, Director of Public Safety Communications for the Weld County Government Regional Communications Center, and 2024 PSAPs' Finest Director of the Year, is this rare individual. Read about Tina here: https://tinyurl.com/4p43rrp2

As 2024 PSAPs’ Finest Director of the Year, Tina Weld knows, leadership isn’t about what goes on in the mind of a leader, it’s about what goes on in the minds of the people they lead.

01/27/2025

Check out the video below to see how NICE Public Safety & Justice is redefining what’s possible with AI-powered digital evidence management, and putting truth and justice front and center.

01/21/2025

Having trouble retaining staff? Lacking insight to know when telecommunicators are struggling? Anoka County 911 improved retention by 10% and was able to identify struggling telecommunicators before they slid down a slippery slope, thanks to automated QA.

Watch this video featuring Kari Morrissey, Assistant Director, Anoka County Emergency Communications Center to see how NICE Inform Elite is helping Anoka meet NENA / APCO standards, streamline Quality Assurance, and improve response, while better supporting struggling telecommunicators and improving retention.

01/20/2025

Today we honor the life and legacy of Martin Luther King, Jr.

"It's always the right time to do the right thing."

01/17/2025

Nominations for NICE Public Safety 20th anniversary PSAPs' Finest Awards are now open! Haven't submitted a nomination yet? Read the press release to learn more: https://tinyurl.com/2sdtc275

01/16/2025

Prosecutors are turning to AI-powered digital evidence management to lighten workloads and deliver on their justice mission. Learn more by reading this thoughtful article published in Route Fifty, a news publication that covers trends and best practices in state and local government across the U.S. https://tinyurl.com/ynr87ehk

Having one place to upload evidence from disparate sources and analyze it saves staff time and lets offices focus on seeking justice, rather than on administrative tasks.

01/14/2025

In this article in Police Professional, NICE Public Safety & Justice's Jamie Wilson explains why adhering to Peelian principles in the modern world requires embracing new technology. https://tinyurl.com/3hd5z7de

01/09/2025

NICE Public Safety has opened nominations for its 2025 PSAPs' Finest Awards, a recognition program for emergency communications center (ECC) professionals. Celebrating its twentieth year, the awards program recognizes individual and team standouts annually in the following categories: Lifetime Achievement, Above & Beyond, Communications Center Director/Manager, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator, and PSAP of the Year.

Chris Wooten, Executive Vice President, NICE, said, “This year, we’re thrilled to announce that the PSAPs’ Finest Awards program is celebrating its twentieth anniversary. Since its inception in 2005, the program has recognized dozens of emergency communications professionals for their outstanding work and tireless service to citizens and communities. We’re honored to offer this program to pay tribute to all of the individuals who’ve dedicated their lives to the life-saving work of emergency communications.”

Submit a nomination here: https://tinyurl.com/43j7uhr9

01/08/2025

The San Francisco Department of Emergency Management has chosen NICE Inform Elite to bolster services to residents, first responders and partner agencies. The City’s dispatch center is one of the top 25 busiest in the U.S., handling over one million emergency calls annually. NICE Inform Elite will give the center a single, consolidated solution for capturing and analyzing 911 communications and incident data, along with automated tools for performing Quality Assurance (QA) reviews and fulfilling evidence and FOIA requests.

Michelle Geddes, Chief Information Officer, San Francisco Department of Emergency Management, said, “For DEM to provide the best possible emergency services to San Francisco, we need to excel in how quickly and effectively we respond. NICE is going to enable us to support first responders during an emergency response swiftly and accurately. NICE also helps DEM partner agencies in the criminal justice process who rely on us for incident reproductions and evidence.”

Read the full press release here: https://tinyurl.com/pum5hev9

01/03/2025

In the UK, crime reduction is a unanimous priority. When it comes to making neighbourhoods safer police-community engagement is key. Forces in England and Wales are charging forward with innovations to improve community engagement in crime fighting. https://tinyurl.com/2p95hkab

01/03/2025

Our Evidencentral solutions unlock the truth from growing digital evidence and data to help public safety and justice agencies handle emergency calls better, ensure timelier justice, reduce backlogs and keep communities safer.

12/31/2024

NICE Public Safety's advanced public safety recording solution does much more than record calls! In this video, Bradley County 911’s Amy Nave and Cynthia Gunter explain how NICE Inform Elite is helping them be more efficient at everything they do, from troubleshooting equipment problems, to handling records requests and quality-assuring 911 calls.

Want to learn how NICE Inform Elite’s automated capabilities can make you more efficient? Visit our website or reach out to us at [email protected] for a consultation. https://www.nicepublicsafety.com/

12/31/2024

2024 PSAPs’ Finest Line Supervisor of the Year Annerly Cooper has been an Emergency Communications Supervisor with the Arapahoe County Sheriff's Office since August 2021. During this time she has become an invaluable leader within the communications center and her community. Recently we had an opportunity to talk to Annerly about what she loves most about her work and what being recognized as PSAPs’ Finest Line Supervisor of the Year has meant to her. Read more here: https://tinyurl.com/2j8ex4pr