NICE Public Safety

In emergency communications centers data tends to reside in many systems. 911 centers need a single point of truth to bring data together – so they can easily understand what happened, how, why and when – and do what they can do better. #emergencycommunications #911center

NICE Public Safety's Evidencentral solutions unlock the truth from growing digital evidence and data to help public safety and justice agencies handle emergency calls better, ensure timelier justice, reduce case backlogs and keep communities safer.

NICE Public Safety's Evidencentral solutions unlock the truth from growing digital evidence and data to help public safety and justice agencies handle emergency calls better, ensure timelier justice, reduce backlogs an keep communities safer. #digitalevidencemanagement #digitalevidence #publicsafety #justice #emergencycommunications

The average telecommunicator can take hundreds of calls a day. Helping them see opportunities for improvement comes down to QA and timely feedback. But QA can also be a big drain on supervisors’ time. That’s where NICE Inform Elite can help. In this video, Sonny Saxton, Executive Director of the Charlottesville, UVA, Albemarle County Emergency Communications Center, explains how his center uses NICE’s Quality Assurance solution with screen capture to QA calls and help telecommunicators perform their best. #Innovation #911QA #911center

In this video, Kari Morrissey, Assistant Director, Anoka County Emergency Communications Center explains how NICE Public Safety is helping Anoka take a proactive approach to Quality Assurance to improve telecommunicator performance and reduce turnover.

Looking for a recording system that does more than just recording calls? In this video, Bradley County 911’s Amy Nave and Cynthia Gunter explain how NICE Inform Elite is helping them be more efficient at everything they do, from troubleshooting equipment problems, to handling records requests and QA’ing calls.

If you work in 911, you know that stress comes along with the job, especially for frontline telecommunicators. In this video, Terry Goswick, Jr, Executive Director of the North Texas Emergency Communications Center (NTECC), explains why employee engagement is essential to relieving stress. One strategy NTECC employs is using Quality Assurance to celebrate employee victories and achievements, while also using QA to realize opportunities for improvement through training.

NICE Public Safety's Evidencentral solutions unlock the truth from growing digital evidence and data to help public safety and justice agencies handle emergency calls better, ensure timelier justice, reduce backlogs and keep communities safe.

911 center technology can be complicated. At NICE we strive to make it easy. In this video, Heather Watson, Communications Manager for the Riverside County Sheriff, serving the fourth largest county in California, says one of her favorite things about NICE Inform Elite is just how easy and seamless it is to use. In fact, everyone from sergeants to staff members in records and internal affairs, use the system to retrieve incident recordings daily. As the department embraces new technology, it’s also looking forward to integrating NICE Inform Elite with CAD (computer aided dispatch) to make incident retrieval and reconstruction even easier.

You rely on your recording system for so many reasons. Make sure you choose the right one. In this video, Juan Soto Romano, Radio Operations Program Manager for the San Francisco Department of Emergency Management (SFDEM) explains how SFDEM relies on NICE for peace of mind – whether it involves training new telecommunicators, making process improvement changes, technical troubleshooting, or ensuring accurate records of everything that happened.

NICE Public Safety founded the UK Public Safety NICE User Group (NUG) in 2019. Since that time NICE has held 6 annual and bi-annual user group meetings, including our recent first-ever, two-day event in Birmingham, UK. In total NUG meetings have been attended by over 250 professionals across 20 police forces and organizations. In this video Public Safety NUG members in the UK share their experiences and talk about how the NUG helps them come together to network, learn, collaborate and innovate. #DigitalEvidenceManagement

NICE Public Safety's Evidencentral solutions unlock the truth from growing digital evidence and data to help public safety and justice agencies around the world handle emergency calls better, ensure timelier justice, reduce court backlogs and keep communities safer. #digitalevidencemanagement #digitalevidence #publicsafety #justice #court

Aspiring to bring the latest, most efficient PSAP performance solutions to better serve your 911 community? In this video, Rachel Sarabia-Duarte, Operations Director for the El Paso County 911 District explains how NICE is helping to make this vision a reality for her center. NICE’s automated, integrated PSAP performance solutions help El Paso County 911 cohesively capture and manage incident information, while saving time and making the best use of limited resources. #911center

If you’re a consolidated dispatch center, you’re always looking for ways to serve your partner agencies better. In this video, Tim Hagen, Executive Director of the Williams County Dispatch Center, explains why his center relies on NICE technology to do exactly that.

911 center technology can be complicated. At NICE Public Safety we strive to make it easy. In this video, Heather Watson, CMCP, Communications Manager for the Riverside County Sheriff, serving the fourth largest county in California, says one of her favorite things about NICE Inform Elite is just how easy and seamless it is to use. In fact, everyone from sergeants, to staff members in records and internal affairs, use the system to retrieve incident recordings daily. #911dispatch #911center #emergencycommunications #thoughtleadership #innovativesolutions #publicsafety

The average telecommunicator can take hundreds of calls a day. Helping them see opportunities for improvement comes down to QA and timely feedback. But QA can also be a big drain on supervisors’ time. That’s where NICE Inform Elite can help. In this video, Sonny Saxton, EMT-P, ENP, Executive Director of the Charlottesville, UVA, Albemarle County Emergency Communications Center, explains how his center uses NICE’s Quality Assurance solution with screen capture to QA calls and help telecommunicators perform their best. #911center #innovativeideas #911QA

NICE’s Evidencentral solutions unlock the truth from data, to help public safety and justice agencies manage growing digital evidence, from incident to court. View the video below to learn how NICE Public Safety is helping thousands of public safety and justice agencies around the globe handle 911 calls right, ensure timelier justice and reduce court backlogs, and keep communities safer. #digitalevidence #digitalevidencemanagement

In 911, answering emergency calls is the main function of course, but reconstructing incidents and retrieving calls for District Attorneys and other stakeholders is part of the job too. With NICE, Bradley County 911 can take care of everyone better, whether they’re using NICE Inform Elite and screen recording to Quality Assure calls and troubleshoot technology issues, or using our CAD-integration to retrieve recorded communications and handle DA requests more efficiently. Hear what Amy Nave, Operations Manager, Bradley County 911 and Cynthia Gunter, Administration Manager, Bradley County 911, have to say in this video.

In emergency communications centers, data tends to reside in a lot of different systems – 911, radio, CAD, and so on. 911 centers need a single point of truth to bring all this data together – so they can easily understand what happened, how, why and when – and what they can do better. In this video, Tuttle David, Chairperson, Peoria-Stark Emergency Telephone System Board, explains how NICE provides a one-stop shop for pulling all of this incident information together, connecting it, putting it into context, and making it accessible in one place. #innovativetech #emergencycommunications #911center

As a 33-seat PSAP, Prince William County 911 Communications handles police, fire and EMS calls for a 350 square mile area in Virginia that is home to about 400,000 residents. In this video, Tracy Zingg, Assistant Director of Operations, and Jared Juliano, PMP, Assistant Director of Systems explain how NICE technology is integral to the center. PWC relies on NICE to capture and quality assure vital emergency communications. With NICE, PWC is able to give telecommunicators immediate feedback to improve performance and create a culture where telecommunicators feel valued and rewarded. The PWC staff also appreciates NICE’s technology integrations which create efficiencies and time-savings in handling FOIA and attorney requests. #911center #emergencycommunications #innovation